Dead LCD screen

I have a HP G72 laptop, 17.3 inch screen. Display went dead after 3 months. It started flickering and went completely white. I noticed a spot on lower left side appear in the display. Sent the unit for repair to HP, and they returned it back claiming that this is a user damage. After pushing on the bezel, the LCD started working, except there was a line of dead pixel. Now two months later, it went completely dead. I am positive that the LCD cable from display to MB is bad based on the way it died.
Called HP again, and they refused to even look at it. Asked me to pay $400 for repair. This is pathetic. Even their own tech over the phone said the spot is due to LCD ink spill, and not something external, yet refuse to honor their warranty.
Where is HP care, or should it be HP Don't give a **bleep**!
I am really disappointed with HP. Their support people think, the 5 minutes their tech spent to look at the system are words in stone worth lot more than my hard earned $600.
If anyone from HP actually read this forum, need help to escalate this issue, so it can be fixed. Laptop is only 6 months old.

I remember one of your posts couple of months ago which said your daughter wiped LCD screen with moist tissue. Any user damage is not covered by warranty provided by HP.
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I am an HP employee!!

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Solved!
Go to Solution.

Hi and welcome to the forum!
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ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
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Apple:- Macbook Air [Snow Leopard]
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