DEAD new ipod, used 2 hrs, won't charge, turn on or reset, help please?

Today my son was happily using his brand new IPod, then left it to charge, even though it was still half full. The do not disconnect screen came on, so he left it charging. When he came back, the screen was blank! It will not even charge, will NOT turn on, will NOT reset and we have checked the computer settings. I am a mum, never used Ipods before, but looking at the discussions they are bewildering, why so many problems??? Can someone please just tell me the answer without all the tech talk! I have no idea on reinstalling things or what a firewire is. This is brand new so why should we be encountering all this hassle, very stressful and frustrating. Please help if someone has found a way around it without being too technical. Thank you.
Windows XP Version 5.1

Hi Shiela,
First off, let's do this to safely disconnect your iPod from your computer (at this point, just unplugging it may cause some problems):
1 - Close all running applications on your computer, and save your data. Shut down your computer.
2 - After the computer had fully stopped running and is shut down, disconnect your iPod from the cord which connects to your computer.
With your iPod disconnected from your computer, start your computer back up.
Then, make sure that your iPod's "Hold" switch (lodated on the top of your iPod) isn't turned on. The orange side of the switch is the On position, while white is off. Switch your iPod's Hold switch to the Off (white) position.
Then, reset your iPod by pressing the Menu and center buttons together for at least 6 seconds. You might need to try this several times.
If the iPod still doesn't seem to be respond, connect it to your computer again, and try resetting the iPod (see above) a few times while it's connected to your computer.
Any success with trying that?
-Kylene

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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

DEAD new ipod, used 2 hrs, won't charge, turn on or reset, help please?

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