Dead Pixel - Apple vs. Rogers support

The other day I found a dead pixel on my 8GB iphone3G screen.
I called Rogers Canada about it and their response was "You have used the phone for more than 30minutes, thus this could be due to consumer misuse" and they didnt let me exchange the phone. Terrible customer service.
I called Apple Canada and they booked an appointment for me at a genius bar and all I had to do was show the genius the phone and she replaced the phone instantly.
If you live in Canada and have problems with your iPhone dont even bother calling rogers.

So the sole distrubutor of the phone being Rogers can only sell the phone and not replace them? why could rogers not just exchange my phone and send the defective one to apple?
If my Sony moniter has dead pixels I can return it to Futureshop.. I dont have to go to a SonyStyle store... because i purchased the product from Futureshop, not Sony retail.
In Canada Apple does not sell the iPhone in their retail locations due to some sort of deal with Rogers and Fido.
At the very least the Rogers customer service could have been trained to direct me twoards Apple Canada Care and not just say " you used it for over 30 minutes.. sorry ".
When I told the Apple Genius this she said she couldnt believe that they would not offer me my available options.

Similar Messages

IPhones 3GS dead pixel and bad sound quality

As i was going through some photos i notice a small white dot then looking closer to the screen i recently notice about 4 dead pixels and also when playing music through headphones the sound quality is not clear. I tested my iphone and a ipod touch with the same song and the results were the ipod touch had better sound than my phone. Can apple fix this?? Thanks

As for dead pixels, Apple considers a small number as unavoidable with LCD displays and covers only a "high number" under the warranty. Apple would have to inspect the phone and determine if it's a covered defect. Make an appointment with an Apple Store Genius Bar.
http://support.apple.com/kb/HT1721

Dead pixel spot

I just bought an iPod Nano a week ago.
I imported all the CD's I had into iTunes, and when I connected the iPod to the computer (Windows XP), a black spot the size of a laser pointer appeared.
I went back to the Apple store from where I made the purchase, but they told me that this happened because water got inside, and they could not help me.
I only took the iPod out of the case when I connected it to the computer, and it did not come in contact with water.
Could someone help? It was supposed to be a birthday present.

Sounds like you've got dead pixels. Just call support, and tell them your situation. They generally won't replace anything for 1 dead pixel, but for a spot the size of a laser pointer, they should. Especially with the size of the nano's screen. Also, the water(possibly) could have gotten in during shipping. Just tell the support guys everything.

Lenovo wont stand behind dead pixel policy

I am not sure what else to do. It seems like unless you complain on this board, lenovo will not respond.
I bought a t400 back in 2008 and it shipped with dead pixels.
I informed support and they noted it "on my account". I had a 5 year warranty and decided to wait until I had a major issue.
My T400 recently failed (hard blue screen) and I sent it in to lenovo support. They refused to fix the lcd and after a few days shipped my laptop back without fixing the blue screen
I finally got support to let me go with a local repair shop (they did a motherobard swap). The tech fix my machine but again lenovo refused to repair my LCD
I bought a 5 year warranty for piece of mind and lenovo has completely failed.
If you have a dead pixel issue, return the unit asap. Lenovo will refuse repairs.
I have purchased 4 thinkpads since 2008 and since the t61 nvidia failure, the support has gone completely downhill
My case # is A02P78N, and I have sent 3 PMs to mark with no reply.
Can anybody help?

The Policy:
http://www.ehow.com/facts_7675653_dead-pixel-policy-lenovo-laptops.html
I love my LENOVO.
T 410s, WIN 7, 128 SSD, 64 Ult.
I do not work for LENOVO.

Official Document about Dead Pixel Policy ?

Hi everyone !
anyone can tell me: is there any offical Document about Apple Dead Pixel Policy & Waranty for iPhone/iPod/iPad ?
Thank a lot !

Thank Kappy very much !
I have read the link but I still can not find the infomation i need.
I want to know how many minimum dead/stuck pixel on the device is acceptable to wanrranty ?
For Ex:
iPhone/iPod : 1 Dead Pixel -> Apple will replace a new LCD for you.
iPad : 3 Dead Pixel -> Apple will replace a new LCD for you.
p/s: Sorry for my English.

X220 came back from depot with one dead pixel on new replaced panel

I bought my X220 on May, 2011. It was working great up until last month when suddenly several dead pixels(around 5) appeared on the IPS panel. They were dark dots scattered on the mid bottom part of the display, and were invisible only on dark images. I tried various stuck pixel fixing programs for several hours with not good result.
I called the support number for Canada, explained the issue and immediately got a call number and a box was on the way.
Yesterday I received the X220 back after a week and half, which is quite fast for what I expected the service time to be in Canada. When I turn on the machine I immediately notice some backlight bleed on the bottom on the screen given that the old one didn't have any. I thought it would not bother me since I could only see it if displaying dark backgrounds, which is rare for me once in Windows. But I also notice one dead pixel on the mid bottom right of the screen, and it looks darker and bigger than the ones in the old screen. Anytime I'm looking at anything bright colored I see it.
As of now, while I'm at work the X220 is running UDpixel at home to see if it gets fixed. I was wondering if Lenovo would grant me another repair call seeing that the dead pixel bothers me more than the ones in the old panel, although it is only one.

@pacho,
You can try taking a picture of the screen showing the backlight bleed and try contacting support and see if they can get it replace again. Do let them know your previous case number as well.
Lenovo dead pixel policy here.
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856
However I am not sure if it applies to IPS panels.
*Non Lenovo employee*
I have a Y2P (i5) ... Feel free to ping me if you want me to test some applications with your Y2P if you have the same model. I don't mind keep doing recovery on it if needed .... =)

Got a "Dead" Pixel on my Ipad, How is Apple with these sorts of things?

Okay, I have noticed I have a dead pixel, its more of a bright spot on my screen, Larger then a pixel, its a small area, where its brighter then the rest of the image, on white backgrounds its really noticeable, like when reading a book. How is Apple with Exchanging it with a new one? I bought mine at Best Buy btw.

This is Apple's policy on computer displays. They may be the similar on the iPad. I would get it looked at. They may just exchange it, seeing you just got it.
MacOSG: What is Apple’s subpixel anomalies policy on their displays?
Dave M.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
 MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG
Note: I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Apple wont replace my iPhone (dead pixel)

i just got off the phone with iPhone support and they said they wouldn't replace my phone... I have a dead pixel and the guy said it had to be more then one pixel to "be a problem"
So my one dead pixel that i notice every time i look at my phone isn't a problem? whats up with that?
I love apple to death but come on... i spent $600 on this phone and your not gonna help me out?

It's a tough thing to hear but any company that manufactures an LCD anything will usually tell you that dead pixels are just a part of the hardware and you typically need several for it to be considered defective. This is what you'll get from any MP3 or monitor manufacturer.

Apple Macbook Pro 15 Retina dead pixel explosion

I have a 3 month old MBP Retina 15.
The display but has been plagued with problems. The 1st screen started developing 3 dead pixels (2 larger) at 1.5 months and the Regent St store arranged a replacement display. The duty supervisor on the day said 'dead pixels are normal' and 'these are very hard displays to get right'. They are not encouraging it is not 'normal' for a new laptop costing £1800 to develop such issues.
The 2nd screen has now developed a dead pixel explosion. It was 4 the last time I counted. Such screen degradation is very worrying and I notice some other forum members have experienced similar issues. I would assume it is a certain batch of displays that is causing this issue?
If the display didn't degrade so quickly, I could say it was an excellent laptop with superb display clarity but I can't in the circumstances. I have now booked a 2nd appointment at the genius bar and I don't wish to be told again that this is to be expected with such displays. Apple have a reputation to uphold on quality and reliability. I've never had these issues with my Thinkpads over the years.

I would think that you might have an argument for a replacement machine... if after three trips the machine still isn't operating properly, I would contact Apple Customer Relations and explain to them that instead of repairing the machine time and again, you'd like a replacement.
See http://support.apple.com/kb/HE57 for your local phone number.
No guarantee that they'll go for it, but you can always try.
Good luck,
Clinton

Apple policy on MBP Retina with dead pixel

Hi
New MBP retina (<90 days) with dead pixel just appeared 2 days ago.
Did anyone experience this and what's the Apple policy on this ?
Thanks
V

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

So i have a dead pixel on my MBP will apple place it if i go to the store?

Its a Late 2013 MBP and its the higher end 16gb ram model
Ive only had it a few months so its under the one year warranty, and it had like 1 or 2 really annoying dead pixels.
Will apple replace it or repair it if i take it in?

Hi dizzyspanks,
For information about pixel anomalies such as you describe, I would suggest that you read this article -
About LCD display pixel anomalies for Apple products released in 2010 and later
Thanks for using Apple Support Communities.
Best,
Brett L

I bought an iphone secondhand first generation that now has dead pixels. Impossible for me to get it replaced/fixed by Apple?

As the title says:
I bought an iphone secondhand first generation that now has dead pixels and I'm not sure of the cause. Impossible for me to get it replaced/fixed by Apple? It's obviously more than a year old and there's no added warrantee...

To the best of my recollection, the first-generation iPhone, if that is truly what you have, was never released in Australia, so no, you probably cannot get any service from Apple for that iPhone. You may wish to confirm what model of iPhone you really do have using this information:
http://support.apple.com/kb/HT3939
before you proceed further. Your options will depend on what model of iPhone you really do have, and where that iPhone was originally sold (service is available from Apple only in the country in which the iPhone was originally sold).
Regards.

Does Apple's warranty cover dead pixels on the iPhone 4S?

I received my iPhone 4S in the mail today and a few hours after I had been using it I noticed a tiny dot on the screen. At first I ignored it, thinking it would go away, but it hasn't. I searched what the problem was and found out it is a dead pixel. Like I said it's very small but it really bothers me every time I watch a video or take a picture. If I take it to my local apple store, will the warranty cover this?

The warranty should cover it if it is a defect in manufacture. In any case, you are covered by the 30 day trial return period.

Why Apple ship macbook with dead pixel??

I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
Shame!
I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
Martin

Shouldn't Apple recall and provide FREE replacement for MacBook Pro screens with ghosting and dead pixel issues?

Read the forum posts, Google the issue, watch the YouTube videos on the problems; they are everywhere. I purchased a 2012 Retina MacBook Pro and the screen is riddled with dead pixels, white ghosting throughout, and image retention issues, all from a company that promotes the quality of the product they sell. There's no way this issue facing so many consumers shouldn't result in Apple replacing these screens for FREE.
I purchased the high-end machine for photo and video editing. Photo editing is particularly difficult when I can't tell if I have dust, dirt or colour shifts in my images or if it's just the screen overlaying these issues. I've never had so many issues with any screen I've purchased, from my Panasonic Plasma TV to my cheap ACER laptop. Please Apple, quit ignoring this issue.

Be advised that this is a user to user forum where Apple employees do not participate. You may make your thoughts known here:
https://www.apple.com/feedback/
Ciao.

Dead Pixel - Apple vs. Rogers support

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