Dead pixel in my iPad

I was grievously disappointed to discover a dead pixel near the center of the screen in my iPad yesterday just before leaving to the U.S. from Japan.
Almost everything I have ever gotten from Apple has had a defect like this and I've had to fight fight fight to get it fixed each time.
But... I decided to see if I could get it replaced while here in the U.S.
So I made an appointment at the Genius Bar at the Apple Store at the Chestnut Hill Mall here in Boston and brought the iPad over at 2 pm.
The guy at the Bar was nice, saw the broken pixel and immediately said he'd swap it for a new one for me! So I was very pleasantly surprised and glad about that.
Then the new swapped one ALSO had a broken pixel - almost in the exact same area!!!
So he sort of sighed, but did a 2nd swap out for a 3rd iPad. This time we looked and looked (while impatient people were backed up to get help) and couldn't find a single broken pixel.
So fortunately this problem was resolved very nicely by Apple and I'm good to go. Using a 2 GB AT&T contract with an AT&T SIM card while I'm in the U.S.
I'm surprised that two iPads in a row had a broken pixel, and almost in the same area. But I was really pleased at the friendly, reassuring service I got at the Genius Bar.
doug

Yes, extraordinary bad luck.
While I haven't had problems with my desktop Macs (iMacs) or my iPhone 3G, every other mobile/portable device I ever bought from Apple, going back 20 years, has had something go wrong with it, usually from the start, often multiple times. Examples:
- Duo: the screen had multiple broken pixels and needed to be replaced from the start.
- iBook: the wireless card (then an option) was set improperly and wasn't working. Needed to be sent back for repair.
- PowerBook G4: broken pixels needing replacement from the start, keyboard problems requiring top case and kb replacement. Also, that model had a really poorly designed cover that never closed properly (the famous wiggling cover problem.)
- MacBook Pro: Failure 2 times in 3 years of my trackpad requiring replacement; broken pixels requiring replacement; hard disk failure requiring replacement. Two replacements of mother board! The last one 2 months after my AppleCare warranty ran out, but Apple fixed it anyway. Keyboard needing replacement. I'm using it right now on my trip to the U.S. and it's still working after almost 4 years, but it definitely has taken advantage of the AppleCare warranty multiple times. And I'm not a rough user - I almost never take it off my desk, except on travel.
- iPod nano: Don't even get me started on that one. The screen was tilted (big discussion thread here) - they sent me 3 replacements, one worse than the other. I finally had to go to the Japan consumer affairs agency to force Apple to give me a refund. Which they finally did, with an apology and a gift certificate to use at the online store.
- iPad: broken pixel needing replacement, followed by a 2nd iPad with another broken pixel needing immediate replacement.
This is just what I can remember off the top of my head.
Unless I am unusually unlucky, my own sampling over the years tells me that while Apple support is great and they take care of the problems after the fact, they definitely have quality issues coming out of the factory to begin with.
I always have to "mentally prepare myself" before buying an Apple product because I know I am very likely going to have to invest a certain amount of time in dealing with Apple support and getting things fixed afterwards. Eventually it turns out ok each time, but just knowing I will have to deal with it is stressful.
doug

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MacOSG: What is Apple’s subpixel anomalies policy on their displays?
Dave M.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
 MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG
Note: I may receive some form of compensation, financial or otherwise, from my recommendation or link.

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Just last 10/25, my iPad 2 arrived, I knew that it had arrived because I was informed via sms by my mother who received the unit. (Delivered to the house).
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Message was edited by: Rilely

Anyone who says a genius may be able to fix a dead pixel is an idiot. A dead pixel can't be fixed, without replacing the LCD. A stuck pixel is possible, but I've never, not once seen a pixel be fixed.
That being said- I spotted a tiny black spot on mine. Not sure if it is dust under the screen or a dead pixel- either way my eye seems to jump to it when the area is blank.
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Dead pixel in my iPad

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