Dead pixel on macbook pro screen

i have a dead pixel on my screen what should i do ? and are they going  to do with my macbook ??? 
thank you

Is it brand new?  You have 14 day return policy.
Otherwise
I would take it to an Apple Retail Store or an Apple Authorized Service Provider  (AASP) for evaluation, or call your nearest Apple Contact Center. Visit the Genius Bar at the Apple Retail Store,  make a reservation.

Similar Messages

  • Dead Pixel on Macbook Pro 15' Retina

    Hey there Apple community,
    Recently I purchased a 15' Retina Macbook pro for $2,500 (AU). I have owned this Macbook for approximately 4 months, with no issues what-so-ever.
    Until, 2 days ago I was working on a project (I am stuying Graphic Design.) when I zoomed into a black area in photoshop, to discover a little green dot near the centre of my screen. At first, I believed it was a peice of fluff so I cleaned my whole screen. With no success I finally came to the conclusion it was a dead pixel. Over the two days it has became progressively worse.
    Unfortunately, when I bought my Macbook I did not purchase Apple Care. So my question to you is, if I take my Macbook into an Apple store will I be able to get it fixed/replaced as it is a manufactuerer fault?
    Thanks for your time,
    Charles.

    As others have stated you have a standard 1 year warranty and do not at this time need Applecare extended warranty to get your Mac fixed for free.
    Also you can still buy the Applecare extended warranty. You have the full standard oine year warranty period to do that. IE Buy the Applecare extended warranty.
    I suggest you do it sooner then later as it also extends the normal 90 day phone support to the full 3 year period of the standard and extended warranty coverage.

  • Dead pixels on Macbook Pro Retina Display and keyboard scratches.

    Since the purchase of my Macbook Pro with Retina Displey 15" early February 2013 it has gained 5 dead pixels on the screen. If I take it to the Apple Store are they going to tell me it's my own fault and not help?
    I also found a scratch on the <H> key on the keyboard, which has removed a little bit of the black coating, allowing the backlight to shine through. Does anyone know of a solution to this, or if apple are able to help? I have already tried writing over it in black sharpie pen, but it doesn't help.

    Apple has some system they go by to determine how many dead pixels are 'acceptable' on a display - it's not your fault.
    You may be able to get a replacement key from -> https://www.replacementlaptopkeys.com/. Since Apple will probably say it was caused by user damage, you'll have to pony up the $5 for the key.
    Clinton

  • Dead pixel on MacBook Pro 15"

    Hi, my Macbook Pro 15" has one dead pixel on the top right of the screen. It's a tiny red dot, and it is seen very clear when the screen does dark (like when you run FrontRow). Is it in the warranty condition? Thanks

    Probably wasn't a "dead" pixel; it was a stuck pixel. A dead pixel would appear black and is usually not revivable, whereas a stuck pixel can be red, green, or blue, and rubbing the LCD can sometimes bring them back to life.

  • Dead pixel on MacBook Pro?

    I'm getting really upset about this. I bought a 13" MacBook Pro w/ Retina about three or four months ago. Now I have dead pixels. The guiness at the Apple Store informed me that one or two dead pixels was within the quality control standards. He then proceeded to let me know that he could replace my screen, but there may or may not be more dead pixels on that screen and eventually they would cut me off because it meets Apple's "standards."
    So I guess I actually have a few questions:
    Is this a problem with all Mac displays? Or is this specific to the Retina display?
    Should I get it fixed now, or wait for more and more pixels to die?
    Are there any "at home" remedies? (Other than massaging the screen, because I already tried that)
    I know Apple will replace products, but would they let me exchange it for a Pro without Retina if this is a retina specific problem?
    This may all sound petty, but this computer was extremely expensive and I'm really not happy about this issue.

    1) All displays. Retina display is no different in terms of composition, it simply has a higher pixel density. It is still an LCD display. Perhaps the fact that more pixels are being crammed into the same surface area would raise the probability of a pixel failure. But, it would be safe to say, no.
    2) Now. This is an anomoly, not a major issue. There would be no advantage in my opinion to wait. See below for Apple's 'standards' regarding dead pixels.
    3) Not applicable / No. Apple's warranty only covers your model. There is no exchange program. They will service your display free of charge within the one year warranty period. During this period, you can opt at any time for an extended warranty (Applecare), which would extend hardware coverage for two subsequent years.
    4) Not petty, extremely legitimate. Expensive machine that should work as intended. This is why Apple's warranty coverage is more extensive than any other major CPU manufacturor. You are paying for a top of the line product, and the servicing needs to be commensurate with the price.
    <Edited By Host>

  • Large square "pixels" on Macbook pro screen?

    I am using a 15 inch 2011 MacBook Pro runningMac OS 10.7.5 and am having some graphics issues on my screen. I have gone to the "genius" bar twice already for this issue and they have taken my laptop to run tests but were not able to recreate the issue and are not willing to do anything about my issue even though I have documented these problems by means of screenshots (but that's a whole other discussion).
    After a week of getting my laptop back, I started getting issues again. See images below. They tend to crop up after about a week of not shutting down or restarting and this has been recurring for about 6 months now. I was wondering if anyone has seen this before (the "genius" people seemed pretty stumped when they saw this).
    Thanks!

    Yah I understand... about the questions I asked that can't be answered too easily here.
    So the GPU is what connects to the external monitor too, right? If I disabled the GPU and went with the Intel video, I would not get the external monitor support?
    Curious -- why did you suggest that if this happens only when waking from sleep that it is a GPU failure issue? Wouldn't this phenomenon happen even when the machine was running and not sleeping?
    BTW. I had the battery fail on me at the same time I first saw this problem happen. I came home and screen on both the laptop and external display was totally garbage. Powered down and restarted the machine. It said no battery (X on battery). Still got glitches. Seems glitches are LESS or maybe never even happening if I am not connected to the external monitor, but I am not certain of this. The machine was rebooting randomly at this point.
    Took the machine to Apple Store's genius bar and they replaced the dead battery. Power wise, machine is good now and starts up and does not restart on its own. But I noticed the graphics glitchiness despite the battery replacement.
    Not sure if this battery failure issue caused the GPU issue or if this is just some coincidence. I never recall seeing this GPU issue before.
    Oh yah. The Genius Bar guy did a full diagnostic test (you hold down H or something when you start the machine). Everything checked out. Even video. Just an FYI.

  • Stuck/Dead Pixel on Macbook Pro?

    I've had my Macbook Pro since July 4, and I just noticed today that there is a weird part of my screen that remains like a transparent white color. It's a very small area around the size of the tip of a sharpie. It looks larger that a single pixel, but its not huge. For example, if the screen is red, that part of the screen is a lighter shade of red. It's the same for all other colors like orange, green, etc. Even when its all white, the little area stands apart. I ran Pixel Check, and I notice the small area for every test except on black (when all pixels are on). What can I do?
    Thanks

    I had a similar situation, but in my case it was just one little hot pixel it appears that you have more than just one. I’ve called Apple Care and demanded and exchange they hesitated in the beginning and try to convince me that this kind of issues are common. However, an hour later of continuing pressure I have talked with the manager in charge and I’ve got the exchange, the new laptop came in without any issues. My advise to you is to call Apple Care and demand for an exchange and if the “1st layer” will not work with just ask for the manager.
    Apple should stand behind their product, good luck to you

  • Dead Pixels on Macbook Pro with Retina

    Hi!  I have a brand new MacBook Pro with Retina.  I just noticed a white pixel on a black background...  i.e., dead pixel!  What do I do?  This is a brand new laptop!  Seriously not even 2 months old. 
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    Liz

    Welcome to Apple Support Communities
    The MacBook Pro is in warranty, so make a backup of your files with Time Machine and take it to an Apple Store or reseller to get it repaired. You won't have to pay anything

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    Take it in for repairs while you are still under warranty.

  • TS1367 My MacBook Pro screen won't turn on makes a repeating 3 beep sound

    The screen to my MacBook Pro screen wont turn on and when I push the power button it just makes a 3 beep sound repeatedly. Is there any way t. Fix this or should I go to the store?

    Take it in for service.
    Apple Store appointments: http://apple.com/retail/geniusbar.

  • Translucent impromptu possible "hacker" message interrupts current session, locks MacBook Pro screen and demands that I restart by holding down the power button of my LapTop to turn it off first. Any thought? Could this be another way to mess with us?

    I was listening to a YouTube video on the history of X15 rocket airplanes. All of sudden, out of the blue a translucent back message drops top down, stops the video, locks up my MacBook Pro screen and demands that I restart my lapTop by first holding down my power switch, then turn the lapTop back on. This has never happened to me before. The message was in black & white, and in about 6 languages: English, French, Spanish, Dutch, Japanese, Chinese. Does any one recognize what this might be?
    The Computer turned back on just fine as if nothing had Now I am freeking out that they could be reading my key strokes or something. Could they have used this tactic to install malicious software on my computer by first taking away my ability to do anything about it being that I am not a software engineer? Can any one think of anything simillar? I reported this as a bug to APPLE the regular way, then cleared my Safari cookies, then run software update which returned nothing new as in " your software is up to date at this time."
    Can any one please help?
    A-NmN. 

    Hi stedman1,
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    A-NmN.

  • Cleaning MacBook Pro screens

    Does anyone know if it is safe to use Kensington's Screen Guardian to clean a MacBook Pro screen? The product contains: Water, 2-Butoxyethanol and Ethanol. Also can this cleaner be used on an iMac and a iPod Touch screens. Thanks for your help.

    Apple recommends against using any cleaner with alcohol or ammonia to clean any LCD screen. Those chemicals may damage the screen coating. The best way to clean a laptop screen is to use a microfiber wipe (such as those sold to clean eyeglasses) or a damp ( not wet) soft lint-free cloth. For more information, see:
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    Butyl cellusolve, a component of Screen Guardian (according to their material safety data sheet), is neurotoxic among other toxicities, by the way, so I'd avoid it even if it weren't risky on LCDs.
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    Message was edited by: Dave Sawyer

  • Comparing MacBook Pro screen with Intel iMac

    I'm wondering if anyone here that has a MacBook Pro has had a chance to compare its quality to another mac's screen. I've been working on trying to colour-calibrate my MacBook Pro using SuperCal, and I've noticed that the colour on the MacBook Pro is nowhere near as nice as on the intel iMac.
    Obviously expecting a laptop screen to look as good as the larger iMacs is a bit much, but I was still very surprised at the difference in quality.
    Anyone else noticed this?

    The MacBook Pro screen is not as bright or vibrant as any plug-in type LCD I've compared it to.
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    It would be nice if the laptop had a better backlight that could turn on when plugged in, but that's probably up there with my wish for a 2nd processor that would turn on during plug-in as well...
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    Josh

  • Macbook pro screen dims after waking from sleep?

    Does anyone know why my macbook pro screen dims when waking from sleep or waking from my screen saver? I can't get it to stop doing this. Thanks.

    It sounds like I have the same thing happening. It's more like the colors are washed out, like there is less contrast. I have a hot corner set up for my screen saver. Once I activate the screen saver for a second and then deactivate it, the Macbook screen goes back to normal. I have a 30" Samsung 305T monitor set up as a second (main) screen for when I'm working at home, which is most of the time. I haven't had it unplugged from the Macbook since this started, so I don't know if it happens by itself. I do know that the Samsung looks fine when waking up from the screen saver at the same time.
    I tried to find others with this problem in this forum, but got tired of looking through all the other posts that had nothing to do with this problem.
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