Dead Pixel on retina MBP

I bought a MBP with retina display back in July and there is a dead pixel in the middle of the screen. It is very distracting and I am very disappointed given that I picked this laptop because of the display. Will apple replace this under the 1 year limited warranty?

Apple has a standard for dead and malfunctioning pixels on a MBP. I suggest you bring it in to the nearest Apple store and have it checked out. It may or it may not be replaced, depending upon what the technicians find.
Ciao.

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So i have a dead pixel on my MBP will apple place it if i go to the store?

Its a Late 2013 MBP and its the higher end 16gb ram model
Ive only had it a few months so its under the one year warranty, and it had like 1 or 2 really annoying dead pixels.
Will apple replace it or repair it if i take it in?

Hi dizzyspanks,
For information about pixel anomalies such as you describe, I would suggest that you read this article -
About LCD display pixel anomalies for Apple products released in 2010 and later
Thanks for using Apple Support Communities.
Best,
Brett L

All of a sudden tons of stuck and dead pixels on Retina display!

My MacBook Pro Retina is just about a year old. When the computer was only a few months old I had the display replace due to stuck pixels.
Now it's a year old (just 2 weeks out of warranty!) and all of a sudden there are a TON of stuck and dead pixels.
I mean A LOT: about 30 - 40 stuck pixels (all of them seem to be blue or white, I can't really tell), and maybe about 20 - 30 dead pixels. They are harder for me to see. The stuck pixels make the screen almost unusable though.
About a week ago I noticed one giant stuck pixel (probably a cluster of 4) but now, all of a sudden they are speckled all over the screen (but mostly in the same area where I found the first one.
Is my display just dying on me?
Is Apple going to make me pay for a new retina display (it's 15"). How much will that cost??
The display shouldn't die like this so soon, especially since it is already a relatively new screen (replaced once already).

I would go to Apple and ask nicely since it is only 2 weeks out of warranty and was already replaced once.

Dust under screen and Dead Pixels on new MBP...

I got a new Macbook and, aside from the fact that it was missing the P key, there was a new manufacturing defect I hadn't seen before, (must be from the new process), wherein dust was trapped behind the glass screen.
The Apple Store was great about letting me exchanging it, no problem. Then I realized that I needed firewire so I returned the new and unopened Macbook replacement to upgrade to a MacBook Pro, but now I'm disheartened, because the new MacBook Pro, though a thing of beauty, has a bright dead pixel in the top middle screen, as well as a dimmer dead pixel 2 inches to the left of that one.
I just bought the computer a few hours ago.
Do you think I have a shot at them replacing it tomorrow? I hate to think of staring at this, (bright) dead pixel for three years, (not to mention the other dimmer dead pixel).
Thanks!

Yep, I too did a custom order wtih everything I could get on it. And sad to say, like many iphones I have gotten, it too had dust under the display. It also was about 10 different yellow flecks under the glass. Customer service gave me no fuss really and I have sent it off and am awaiting a new one now. However, it is frustrating that this makes it out of the factory in the first place. Quality control should have seen this, especially when I am looking at buying 2 more shortly. It is my first actual mac purchase aside from the numerous other accories I have bought for PC use. However, with vista being the garbage that it is, I am having mac withdrawls now. ***** when you use something that works and then revert back.
I also noticed the battery lid was a little loose on the laptop. Hopefully this is a isolated thing as well. It does take about another week and a half from what I am told to get the replacement. Kinda ***** to have to wait, but I am sure it will be worth it.

Retina highlight/ dead pixels issues

Hi
I have recently started to see highlight (dead) pixels on my MBP retina display. I thought these are dead pixels so I went to the Apple store to get it fixed.
It turns out that these are not dead pixels but actually tiny dents on the thin glass cover that might have happen from small particles on the keyboard or the surface around it.
According to the guys in the Apple store a few people came with the same issue but we where told that this is not covered by warranty as it's a damage caused by the user!
This is a big concern and should be investigated by Apple. does this mean that we need to keep the keyboard and surrounding area completely clean each time before we close the lid? It never happened on any of my laptops in 15 years.
If you see something that looks like a dead pixels try to scrape the the glass with your nail. If it feels like there is something on the glass like a small bump then it's not a dead pixel but a tiny dent on the glass and Apple won't fix it under warranty.
This makes the MBP Retina a product a very fragile product so think twice before you buy one.
Cheers,
Mica

I just got back from the apple store. The guy immediately agreed to replace the screen under my apple care and promised that we would check if there would still be image retention issues with the new one in the store and that they'd swap it again if there were. He also claimed that while he'd seen issues early on, he hadn't seen any problems for the past few months.
I got a new samsung screen and they ran an image retention test in the store with me and everything checked out fine. So I just want to give a big shoutout to apple for being super cool about this and to tell others with the same worries as me to just go there and talk to them. The problem I guess with looking at stuff online is that you mostly only see people writing that have had bad experiences... so here's to also reporting when you have a good one!

Apple policy on MBP Retina with dead pixel

Hi
New MBP retina (<90 days) with dead pixel just appeared 2 days ago.
Did anyone experience this and what's the Apple policy on this ?
Thanks
V

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

MBP Retina Display, Cluster of Dead Pixels

I have a MacBook Pro with a Retina display and when watching a movie I noticed a couple dead pixels when the screen was dark. I googled and found a screen tester that changes the screen color and while doing the test and I found the problem to be MUCH worst. I have quite a large cluster of pixels that look to be dying. Unfortunately at the time I could not spend the extra $350 on Apple Care this notebook was expensive enough.
My question is what can I do at this point? My warranty is up and per the Apple website I can no longer purchase Apple Care because the warranty is up. I did notice that A LOT of people are having the exact same issue I am but the ones that reply are those that have Apple Care and end up getting a new display.
Has anyone who does not have Apple Care had this issue and have taken it to Apple??? What was the result being such a large problem did they offer to fix it or do anything to resolve the problem??? Is there a recall on this problem???

Where do you live? In Europe for instance a reseller cannot get away with a 1 year warranty.

MBP Retina 15" dead pixel and fan issues

I have a dead pixel in the middle of my screen and the fans are spinning at least every five to ten minutes of casual use. What should I do?

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

Dead Pixel Macbook Pro Retina Display

About 2 months ago I purchased a MBP Retina 15 inch and was amazed by it. However, this evening, whilst watching a film I noticed a tiny cluster of dead pixels on the screen. Considering I spent close to 2k on this laptop this is not on. My question is, am I covered under warranty, if so should I take it to the apple store and if so do I need to take any supporting documentation? Cheers guys.

should this be covered under warranty?
thanks

Dead pixel mac book pro retina !!! Im very frustrated

I'm from Brazil and I bought a mbp retina 13 2 month ago. I have now 2 dead pixels in my screen, and when I called to the apple assistance here in Brazil they told me that they can not fix the problem because I just have 2 dead pixel !!!
I can not believe that is normal this situation
How can I fix this problem ????
Thanks
Alex

If it a retiana mbp And you can see the dead pixel on you screen. Then it is more then 1.
You probly have 2 clusters of dead pixels.
look at then throw a magnified glass, and you will see that it is 2 clusters of pixels. ring then agean and then them.
I have a white dot in the middle of my screen. It may look like one pisel however when I look at it up close it is atshaly 5 or so.

Apple Macbook Pro 15 Retina dead pixel explosion

I have a 3 month old MBP Retina 15.
The display but has been plagued with problems. The 1st screen started developing 3 dead pixels (2 larger) at 1.5 months and the Regent St store arranged a replacement display. The duty supervisor on the day said 'dead pixels are normal' and 'these are very hard displays to get right'. They are not encouraging it is not 'normal' for a new laptop costing £1800 to develop such issues.
The 2nd screen has now developed a dead pixel explosion. It was 4 the last time I counted. Such screen degradation is very worrying and I notice some other forum members have experienced similar issues. I would assume it is a certain batch of displays that is causing this issue?
If the display didn't degrade so quickly, I could say it was an excellent laptop with superb display clarity but I can't in the circumstances. I have now booked a 2nd appointment at the genius bar and I don't wish to be told again that this is to be expected with such displays. Apple have a reputation to uphold on quality and reliability. I've never had these issues with my Thinkpads over the years.

I would think that you might have an argument for a replacement machine... if after three trips the machine still isn't operating properly, I would contact Apple Customer Relations and explain to them that instead of repairing the machine time and again, you'd like a replacement.
See http://support.apple.com/kb/HE57 for your local phone number.
No guarantee that they'll go for it, but you can always try.
Good luck,
Clinton

15" Retina dead pixels and hole in glass

After searching, it appears I'm not the only one who has encountered this issue, but I've decided to create another thread in order to bring more awareness to this issue.
Between the center and upper right corner of my 15" retina screen a stuck/dead pixel (possibly more than one) has apeared along with what appears to be a small pin hole or crater in the glass. At first, I thought there was a speck of dirt or something stuck to the screen but then realized after trying to rub it off and I believe actually getting some oils from my finger under the glass that it was more than a speck of dirt.
This, along with the common loose trackpad (that makes clicking noises) is COMPLETELY UNACCEPTABLE When customers pay in excess of $2000 for a computer, they expect it to last more than a year without all these issues arrising.
Since this is from the first batch of retina macbooks I am past the warranty. I will be taking it to an Apple store in hopes that they will understand and replace it.
I should also mention that I had already had the screen replaced under warranty shortly after purchasing because of multiple scattered dead pixels

I think I have same problems many buyers of MBP Retina did face. I bought the computers from an american guy living in Italy in december 2012 or close, during the first part of 2013 I noticed with horror a dead pixel appearing in the centre of the desktop. I tried some software solution to try to fix it if it was a dead pixel, finally I decided to take it to an Apple center in July 2013. There a guy took it in the back to the technicians and store manager and told me that there were a bunch of dead pixels, that although the pc was bought in the end of june 2012 in USA, and was out of warranty (one year) for some days, Apple had a zero tolerance policy for this problem and they were going to change it anyway, free of charges. I was about to leave for the summer and did ask if I was coming back in September it was the same, and he did answer yes.
Then, my fault!, I was always postponing the time to go, even because I do work with this pc, and the thought of not having it for ten days or more was leaving me really anxious.
In the meantime, another pixel, or group of dead pixels, appeared, lesse viewable then the first one, and then another huge one after some weeks... making a total of three groups of dead pixels! I finally found the time to go to the genius bar, and they just told me that they could not find traces of what happened last year ( I went to the genius bar without appointment and they did let me in anyway....), that the machine was out of warranty and that they could do nothing but to replace it for more than 500 euros. Now apart from the annoying guy who was at the genius point, which brilliant solutions, with an unwanted and sick sense of humor were to put a white desktop background and try to forget it, or to try to go to Usa to fix it, and something like that (I was extremely polite, and I can understand one guy might be tired after a whole day working, but maybe he should not work with customers so); I would like to ask if there is nothing to do about this... Ok, it is my fault, I should have returned there before, but I bought a hd to make a backup with time machine, and then I read about lots of people who did have their monitor changed and then did face the same problem, so I was waiting even in the hope they did fix this problem... It is obvious that is a manufacturing fault faced from a lot of retina displays. I had a lot of notebooks of various brands and never, never, I had this problem after I bought the items (only one time I bought one with a dead pixel, but it was not after using it), so I was not thinking of having this problem on a machine sold for more than 2000 euros... I have to take that all retina are like this? And that Apple won't do nothing about it?
Thanks to all will help me on this.
Claudio

Dead pixel on my mac book pro retina display

Hi, i bought a mac book retina display and has a "dead pixel" I took it to apple's techical support (In Bogota-Colombia) and they told me tscrhat apple's warranty won't cover this issue..is that true? The sad thing is that I'm a designer and i bought this computer because of the screen,it has only 3 months and that dead pixel really bothers me and affects my work....what can i do?

Because it must have more than 7 dead pixels, i'm searching for this policies but I don't find anyhting!

Dead pixels appeared on Macbook Pro Retina 15"

Hi,
Bought my Macbook on September / 2014 and so far no problems.
Unfortunately today a lot of dead pixels appeared on the center of my screen !
I tried to clean it but it seems to be behind the screen actually. Tried to reboot and reset SMC as request by Apple support, with no success : (
They suggested i bring it to the nearest service center, problem is i use my machine to work and it probably will take weeks to repair.
Is there any other solution ? Why this happened ? My previous Macbook was not Retina and never had this kind of issue.
I took a photo of the screens while in the google website :
Very disappointed

A 15 ft display boy that is big. Perhaps a smaller display with fewer pixels is in order.

Dead Pixel on Macbook Pro 15' Retina

Hey there Apple community,
Recently I purchased a 15' Retina Macbook pro for $2,500 (AU). I have owned this Macbook for approximately 4 months, with no issues what-so-ever.
Until, 2 days ago I was working on a project (I am stuying Graphic Design.) when I zoomed into a black area in photoshop, to discover a little green dot near the centre of my screen. At first, I believed it was a peice of fluff so I cleaned my whole screen. With no success I finally came to the conclusion it was a dead pixel. Over the two days it has became progressively worse.
Unfortunately, when I bought my Macbook I did not purchase Apple Care. So my question to you is, if I take my Macbook into an Apple store will I be able to get it fixed/replaced as it is a manufactuerer fault?
Thanks for your time,
Charles.

As others have stated you have a standard 1 year warranty and do not at this time need Applecare extended warranty to get your Mac fixed for free.
Also you can still buy the Applecare extended warranty. You have the full standard oine year warranty period to do that. IE Buy the Applecare extended warranty.
I suggest you do it sooner then later as it also extends the normal 90 day phone support to the full 3 year period of the standard and extended warranty coverage.

Dead Pixel on retina MBP

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