Dead Pixel or dirt under the screen.

So i got a new macbook last week, and so far i love it.
I noticed a small green dot on my screen, and told apple about it (after an exhausting chain of calls and trips to the apple store). They said they could either repair it or replace it. Both would take about the same amount of time, but if I were to replace it, I would lose all my data.
My question is, is there anyway to backup my computer thoroughly, including saved passwords, itunes, downloaded applications and plug-ins, etc? Basically, I need to choose between repair and replacing it. Any cons of a simple repair? The apple support guy didn't give any.
A few off topic questions: Because I have a post-April macbook, does it mean my screen isn't one of the crappy ones? Or is that just a rumor? I'm going to check when i go back to the apple store on sat, but I'm just curious. Also, I think my battery is subpar to what apple is promising. obviously 3 and a half hours of wireless productivity means no applications open, sending emails, and that's it, but I clock in at 2 doing minimal intensive work. I pretty much lose 1 percent every minute just having wi-fi on. The apple "genius" did a "diagnostics" test (with an old ipod nano??) and said it was fine.
Thanks for any advice you can give to a newly reformed PC user. ;P

If you have an external drive that is large enough to hold the entire contents of your MacBook then you can use a product like Carbon Copy Cloner (CCC) to make a complete duplicate of your internal hard drive. In fact, if you just plan on making a single clone of your system then you can download and use CCC for no charge (it's a shareware program but it allows limited use for no charge). You'd want to make a disk image (.dmg) using CCC which you can then store as a single file.
After you make the clone and when your MacBook is returned you can then clone the disk image (.dmg) back to your new MacBook.
Another product you might want to consider (other than CCC) is SuperDuper! (similar in functionality to CCC).

Similar Messages

Dead pixel or Dirt under screen cover?

Hello,
I have one (1) dead pixel on my Ipod touch 4 gen screen, it is dead - due to it is always black, and never change it's position/color. Have checked it with some ipod app, changing colors, and "trying to" fix stuck pixels aswell.
After that - I sent Ipod for repairs, but the've sent it back, because thay said they couldn't find any dead pixels (probably checking with software?).
i'm not very keen on it, but it does a little worse, when reading books..
Maybe it is dirt under the cover of the screen, but indeed, I don't like it. So maybe there is a service (at my cost probably) to change the screen cover, due to the fact, that it has some marks on it (bought screen cover protector not so early).
Pictures showing the "spot", not so sharp though...
http://s50.radikal.ru/i128/1107/33/0ad204893784.jpg
Any suggestion would be greatly appreciated. Thanks in advance to everyone..

If you have an Apple store nearby, I would make an appointment at the Genius Bar of an Apple store. Yu can show them the problem.
This place will replace it for $80.
http://www.irepair.com/ipod-touch-glass.html

Speck of dirt under the screen - extremely annoying!!! What now?

On the top of my screen about 1/16" under the black border there's a tiny speck of dirt stuck under the screen. I suspect it got in there through the ear-speaker of the headphone jack.
How could it be removed? Is this something the Apple tech could take care of for me? I think the screen would need to be removed. It's annoying the heck out of me!
-Jacob

People are taking them apart and documenting it all over the web.
Here's one link: http://stream.ifixit.com/
I probably wouldn't do it, but some people are more hands-on than others.
I'd take it back as I've heard of the Apple store replacing dropped phones free of charge (usually they would not do this). Now is the time to take advantage of Apple's elevated "we want you to be satisfied" sentiment before it fades.
You may get a brand new one just for asking.
The question then becomes "How do you keep dirt specks out?"

E72 - Dust/dirt under the screen ?

Hello!
I have the E72-1 and I'm very happy with the phone. Using 022.007 today and I would recommend this phone to a friend.
I have had a few known problems:
pictures missing form the gallery
the D-pad fails intermittently
No indication when the charge is done
battery cover is a joke. Bad fit and to thin
but overall the phone has worked very well.
But now I have another problem that is more annoying.
It looks like there is dirt/dust *under* the screen - I have checked the screen and there
are no marks on the screen surface. I have used the case that comes with the phone
from day one but that has not helped.
How many here has seen this ? or am I the only one...
I can see the dust/dirt clearly when the screen saver is running, it is very annoying.
Cheers,
N. Muntz
HaHa
Solved!
Go to Solution.

Hello,
As I previously had a 5310 "XpressMusic", very prone to dust under the screen, I am constantly watching this point on my 3 months old E72-1 (made in Finland, bought in Paris - France).
I always wear the E72 in jeans/shirt pockets without extra protection, so it is the worst possible situation.
I affirm that after 3 months of heavy usage there is ANY dust under the screen, nor under the camera window.
Under the exact same condition, the camera on the 5310 was almost unusable after 1 month, and its screen was innerly covered by dust after 2 months (but still visible and usable after 2 years, so don't worry).
But if you see too much dust under the screen, your unit could be defective as others (mine) don't have this default.

Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

L220x: dead reddish pixel in center of the screen

I bought this and another L220x 4 months ago from a lenovo reseller. Now there has appeared a slightly red-tinted dead pixel to center of the screen.
Do you know whether this display has a warranty that covers it or whether I can get that dead pixel working again. I'd prefer the latter because I love this display and can't think of being without it.
It's just a single dead pixel in the center of the screen, so it's not exactly bothering me with 2 million working ones around it except when I happen to spot it.
I guess it's going to be more common with always increasing pixels per inch -counts.
Btw. Your forum registration prompt is an usability nightmare. Why request so strong passwords anyway?

welcome to the forum!
unfortunately one suck subpixel isn't enough for warranty. the pixel replacement policy for thinkvision displays can be found here.
regarding passwords, i understand your point. perhaps this is something we can explore changing in the future.
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Dirt Under 3GS Screen, Will Apple replace?

Hey all,
I got my 3GS at launch and there is now alot of dirt under the screen, makes it a bit hard to see in daylight and gets really annoying. The rest of the iPhone is in PERFECT condition. Will Apple replace it? I live far from an Apple store so it is a pain to go and I don't want to waste my time. I had a 3G that I used for a year before the 3GS and never had a dust problem.
Thanks in advance,
Alex

So, for example, environmental things like being a construction worker and getting that road dust in the phone, yes technically it's not you putting the dust in but you have placed the phone in conditions that most likely will result in dust under the screen...
That or if you always put it in your pocket that is dirty or dusty or has lots of lint... if you end up getting lint under the screen that would still be considered user created.
Clearly not all blemishes can be avoided but the ones that are certainly due to the conditions you place the phone in are not typically covered.
Of course you could get a really nice Genius Bar tech

Dead pixel or dust under screen

I purchased ipad mini at staples.ca recently and just realized the screen has small factory defect, either a dead pixel or dust under screen. Seems just passed staples.ca's refund exchange period. what can apple do?

athleticswallow wrote:
what can apple do?
I would bring it to your nearest apple store or AASP and have them look at it. We can not predict what Apple may or may not do. good luck.

I just got the new iPad and I've recently found little specks of dirt under the glass screen what should I do?

I found these unremivable specks of dirt under the new iPads screen what should I do?

Take it to an Apple Store for replacement.
 Cheers, Tom

How to clean dirts under the plastic screen plate?

Hi...frndz hw can i clean...my phone dirts which in undere the screen?shuld i go to nokia care For It!!!

It is better to go to NCP.Nokia Care Point.

Dust Under the Screen and Case Cracks

Hey guys,
I am the proud owner of an iPhone 3G S, and love the thing to pieces. I've had it for 8 months now, however over the past few weeks, I have become slightly disappointed with it.
Firstly, a small crack appeared above the 'Silent On/Off' switch, which I don't understand how it appeared as the phone has never been dropped or bumped. It's only very tiny, but I'm a perfectionist and not particularly happy about the fact it has appeared by itself. I treat my phone like royalty.
Then today, I realised a tiny white fleck on the screen when running an app. At first, I thought it might have been a dead pixel, but it turns out that it's a fleck of dust under the screen. How did it get there?! And it's not the only fleck either. When I turned the screen off, there appears to be at least 3 or 4 tiny flecks. They aren't obtrusive to the screen, but annoy me as, like I said before, I'm a perfectionist.
Am I still within warranty at 8 months? And if I am, would Apple replace my iPhone if I was to return it? It was purchased from O2, so would I return it to them, or Apple directly?
Your help would be greatly appreciated.

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

How did dust get under the screen?

I bought a PB used about a month ago and it was in like new shape with the exception of one dead pixel that annoyed me. This is getting picky but now I noticed there is a piece of dust about an inch away from the dead pixel which really annoys me when I see those. I don't understand how a piece of dust got under the screen, I've had my ipod touch for over 2 years, in my lint filled pockets and it doesn't have any dust under the screen, just in the creases of where the glass ends. I've only had the PB a few weeks and when transporting it I have it in the cloth sleeve, and I clean it often, how could it have gotten in there, through the speaker grill? And could I use like an air compressor to blow it out or would that possible cause damage to it. I was going to buy the convertible case and a screen protector soon but still I don't see how that happens. Sorry for the dumb post but it is really annoying and I want to know if anyone else has had that happen or if it dust can be blown out.

Thats too bad. I dont get how its getting under there, Im thinking probably through the speaker grills but I'm not sure, the dead pixel was annoying enough but if any more dust gets under there its going to be really annoying to see all that on the screen. I dont know if the one already in there might move to the edge so its not as noticeable or if it might work its way out over time, if more get under there though Id say the best solution would be to take the glass off, if its even possible on the PB, I dont know that much about them, I heard the battery isnt removable but I think that means user removable meaning a PB dealer could open and replace it. If it can be opened without a professional without scratching anything then maybe just taking the glass off will work but I'd only do that as a last resort. I'm starting to get more and more disappointing with the PB the dust, the battery life isnt what I hoped for it to be, and there are very few good apps. Maybe when the ipad 3 comes out I can get a cheap ipad one to fill in for where the PB lacks

Iphone 4s Tiny Dust Under the Screen !

Hi,
When I look my iphone 4s screen carefuly , I see one piece tiny dust under the corner of the screen ! Are there any easy solution remove this ?
Is it normal ?
How is the dust in there ?
p.s : It's look dead or stuck pixel but when I looked phone is off with power led light and this is absolutely tiny dust under the screen ) There aren't apple store in my country.
thanks
http://img822.imageshack.us/img822/6525/...

I finally took my device to the Apple Store today. Due to having dust beneath the screen, as well as the crack, it meant they replaced the whole unit, rather than just the screen, which they would have done in the event of just dust.
If anyone else has any issues, I'd highly recommend taking it to a Genius Bar. The staff were so helpful, and no questions were asked really.
Well done Apple

Bugs under the screen????

Hi, my Portege M400 laptop came with a manufacturing defect where the screen would separate from the lip of the plastic whenever I'd close it or flip it into tablet mode...But I'd only noticed it once little specs of dirt got underneath it, and I'd tried calling support for them to fix it but they said they wouldn't, keep in mind this was about three years ago, and now I open my laptop to find a little bug crawling under the screen! I'm pretty sure my warranty is out anyway but I accidentally squashed it against the LCD(or whatever type it is)...What should I do? Should I open the top and clean it out or what? I'm kind of worried that there's more somewhere under it, and this one's annoying, it's right on my Firefox URL box!
Help??
NOTE: I don't have enough money for a new laptop!

zenny53: I've seen no mention yet of whether the same design has been used as the Micro.
Dust getting into the screen is not a function of sealing the screen. It will get in through air gaps e.g. where the buttons are. All I can suggest is keeping it in a good quality case, and away from dusty environments.
As for the headphone socket, technically you can only return the player when it's developed an actual fault. Is the sound reproduction actually effected?

Will I get a replacement for dust under the screen?...

Hey everyone!
I've had an iPhone since the 3G came out and I've never had any problems with dust. My 3G got replaced by 02 insurance about 5 months ago and I got a new 3GS 16GB. Since then I noticed the odd little bit of dust appearing under the screen. Most of the time I couldn't see it so I didn't really care but now I've noticed a few larger pieces and they're really annoying.
I understand that I should get a 12 month warranty with this and surely it's not meant to happen so I'd expect a replacement. I've searched around and I seem to get mixed answers. The problem is that I'm currently working in Cologne and there are only 3 Apple Stores in Germany (I can't believe it!) and the nearest one is still over 100 miles away.
What do you recommend? Would Apple do anything like post one (I doubt it?) or am I going to just have to wait until I'm near Frankfurt (or even back in London) and book an appointment there. Even then... what are my chances of getting a replacement?
Thanks in advance everyone! Much appreciated

I doubt they will give you a replacement. I know here in the States you can take your iphone to an Apple store and they can replace the screen and charge you $200 for that. But I find it hard to believe they would replace the screen for free just because there are dust particles under the glass. That's just my opinion.

Dead Pixel or dirt under the screen.

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