Dead pixel or dust under screen

I purchased ipad mini at staples.ca recently and just realized the screen has small factory defect, either a dead pixel or dust under screen. Seems just passed staples.ca's refund exchange period. what can apple do?

athleticswallow wrote:
what can apple do?
I would bring it to your nearest apple store or AASP and have them look at it. We can not predict what Apple may or may not do. good luck.

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Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

Dead pixel or Dirt under screen cover?

Hello,
I have one (1) dead pixel on my Ipod touch 4 gen screen, it is dead - due to it is always black, and never change it's position/color. Have checked it with some ipod app, changing colors, and "trying to" fix stuck pixels aswell.
After that - I sent Ipod for repairs, but the've sent it back, because thay said they couldn't find any dead pixels (probably checking with software?).
i'm not very keen on it, but it does a little worse, when reading books..
Maybe it is dirt under the cover of the screen, but indeed, I don't like it. So maybe there is a service (at my cost probably) to change the screen cover, due to the fact, that it has some marks on it (bought screen cover protector not so early).
Pictures showing the "spot", not so sharp though...
http://s50.radikal.ru/i128/1107/33/0ad204893784.jpg
Any suggestion would be greatly appreciated. Thanks in advance to everyone..

If you have an Apple store nearby, I would make an appointment at the Genius Bar of an Apple store. Yu can show them the problem.
This place will replace it for $80.
http://www.irepair.com/ipod-touch-glass.html

Dead pixels or dust on my MBP screen?

I have only had my Macbook for about a week now and I noticed that when my screen is black I can clearly see a TON of little specks all over the screen. And when I say a ton, I mean a ton. After some research, I found out that these are most likely dead pixels or dust under the glass.
1. Is it normal for my screen to have this many dead pixels after only a week of having it? (I bought it brand new from the store.)
2. What should I do about it?
Thank you!

Since you only purchased it for a week you have the option to get another computer. Apple has a return policy longer than a week (if you brought it from Apple). Most reputable Apple resellers allow you to return the machine and you can buy a new one.

IPhone 5 Dead pixel or Dust? Need HELP!!!

Hi guys,
I'm getting paranoid with the one tiny black dot on the screen of my one month old iPhone 5, I don't know if it is a dust/speck or dead pixel inside the screen. I can notice it with white backround or any light colored background. I am very familiar with the stuck pixel, but this is the first time I encounter suspected dead pixel. Can anyone tell me how to determined/differentiate a dead pixel or dust inside the screen? I also check the screen on sleep mode, as far as I can see there was no dust on that area.
Additionally my iPhone has a rattle near the rear camera like clinging sound, how true that is it really normal? They say it's the camera autofocus mechanism??
Thank you,

Alright. Whenever I tilt the phone on any side the dark dot sometimes change color like green, black, red. I wonder why i can't even see it right in front display (like normal holding the phone when reading texts or emails). I can barely see it when tilting to different angles. What do you think it is? Sad to say there was no apple store in our country to dropped by and to check my phone by an expert ot technician.
Appreciate your help dude..

Dust under screen of Qosmio X500

Hi
I purchased a Qosmio X500 from Saudi Arabia in april last year and Ive brought it to india where I currently reside. Last week while randomly cleaning my screen I noticed few specks of dust within (underneath) the lcd/led panel. This does not hinder my work on the machine, nor do I face any other performance issues. but the very presence of these dust particles beneath the gorgeous 18" screen is becoming an eyesore.
I hardly take the laptop outside or use in harsh or dusty environments. I have an EMEA warranty that's valid upto April 2015 and I was planning to ship the laptop back to Saudi Arabia to get it rectified. Any suggestions on this regard would be greatly appreciated.
Thanks and Warm Regards
Dr Hidayath Ansari

Hi
I've taken my laptop to the authorised service center in Jeddah and they claim that the dust under screen is completely my fault.
The technicians say that it will cost me 1600 Saudi riyals to get the screen replaced even though its under warranty which is really unfortunate becuase the laptop has never be taken out of the office and there is hardly any dust in the room.
Iam a very careful user and in the last two years there is no a single scratch on this device.
Is there any place I can sent a mail to escalate this issue and get it rectified at least under goodwill or even if I have to pay the service charges.

Nokia C7 Dust Under Screen

Hi, I just got a nokia C7 in July ...but now from january i am observing dust under screen...now in feb it has become worst and about 10-15 big particles are there ....so what should i do
Is it Covered Under Warranty??
If yes then where should i Take it
To nokia Center
Or to United MObile outlet as i have a united mobile warranty..
Plz help guyz
and has anyone else had this issue of dust under screen ?

@ngwaga ... nut i have a united mobile warranty...its NOT a Nokia Warrnaty...Google United Mobile Warranty..... in Pakistan United Mobile is the only company that provides warrnaty for Nokia... so For me My warranty will VOID IF I TAKE IT TO NOKIA CENTER... Becoz For United Mobile NOKIA CENTER is a third Party so if i take my phone to nokia center United Mobile will Void my Warranty

Dust under screen and Dead Pixels on new MBP...

I got a new Macbook and, aside from the fact that it was missing the P key, there was a new manufacturing defect I hadn't seen before, (must be from the new process), wherein dust was trapped behind the glass screen.
The Apple Store was great about letting me exchanging it, no problem. Then I realized that I needed firewire so I returned the new and unopened Macbook replacement to upgrade to a MacBook Pro, but now I'm disheartened, because the new MacBook Pro, though a thing of beauty, has a bright dead pixel in the top middle screen, as well as a dimmer dead pixel 2 inches to the left of that one.
I just bought the computer a few hours ago.
Do you think I have a shot at them replacing it tomorrow? I hate to think of staring at this, (bright) dead pixel for three years, (not to mention the other dimmer dead pixel).
Thanks!

Yep, I too did a custom order wtih everything I could get on it. And sad to say, like many iphones I have gotten, it too had dust under the display. It also was about 10 different yellow flecks under the glass. Customer service gave me no fuss really and I have sent it off and am awaiting a new one now. However, it is frustrating that this makes it out of the factory in the first place. Quality control should have seen this, especially when I am looking at buying 2 more shortly. It is my first actual mac purchase aside from the numerous other accories I have bought for PC use. However, with vista being the garbage that it is, I am having mac withdrawls now. ***** when you use something that works and then revert back.
I also noticed the battery lid was a little loose on the laptop. Hopefully this is a isolated thing as well. It does take about another week and a half from what I am told to get the replacement. Kinda ***** to have to wait, but I am sure it will be worth it.

New iPad with dust under screen

So I just got a brand new today. Boot up the gorgeous screen, go through the setup, reach a white screen and...
Nice big old piece of dust dead center on the screen. Tried cleaning it and rubbing it to no avail.
I know Apple is usually pretty good with sending you a replacement but should I expect a long wait for my brand new iPad I received today. Should I expect to wait 2-3 weeks for a new iPad or does apple usually expedite issues like this?

I've also had way too many instances of dust under the screen. I've probably looked at at least 7 new iPads now and each one had dust under the screen (and the only that didn't have dust had a cluster of dead pixels!). After the first instance I made sure to open each new one in the Apple store and the sales associate or genius bar member with me each time agreed that there was foreign material under the screen and that I shouldn't accept the problem if it bothers me (which it does considering how much money I'm spending on the iPad). I currently don't have a new iPad because I'm sick of buying and returning them and a genius bar member suggested I wait a few weeks to see if the manufacturing is improved (he didn't have any inside knowledge suggesting Apple would be tweaking the manufacturing but just suggested it could happen if Apple discovers that dust under the screen is an issue).
All of my issues were with the 64gb Verizon model. Are people experiencing dust problems with other models as well?

I sent my mbp 15" to the service center for a dead pixel. they changed the screen but now, I get notified that I need to restart my mbp and now, I just hear 3 beeps and it doesn' turn on.

I sent it to the service center last month to be repaired. It was running fine and it was perfect except for the dead pixel. Today, I got it back. They changed the screen. When I got home, I opened it and it was running fine until my screen darkened with a message telling me that I need to restart. And I turned it on again, and after a few times of black screen and restarting, it won't turn on and it beeps 3x when I try to turn it on. It became worse after the dead pixel repair. My question is what is the problem with my mbp? And how long would it take to get repaired because I'm a collge student who really needs a laptop.

When it beeps 3 times, it means that it's the RAM. now we have two scenarios here :
1 - The RAM is Dead and needs to be replaced
2 - The other one is that during shipping and all the RAM might have been improperly seated, you need to take it to the service stores and they would reseat the RAM for you and that will be an easy fix. but if the RAM is dead then they would replace the RAM if your MBP is still under warranty.

Dead pixel and dust!

Hey guys,
Got a new macbook in december- there's a large piece of dust to the right of the camera in the black frame around the screen and a dead pixel in the middle right of the screen (its red, only shows up on darker images). Really annoying and, frankly, I don't like the idea of paying top dollar for these sort of blemishes. Will apple exchange my laptop for stuff such as this, or does there have to be more than just 1 dead pixel? This early in the laptop's life, dead pixels shouldn't be happening, considering I've never had another dead pixel in any of my 4 other mac laptops and 2 desktops. Any advice?

If it's red, it's not "dead" but rather "stuck" (on). Because there's actually 1,024,000 pixels and 3,072,000 sub-pixels, Apple does not usually consider one stuck sub-pixel worthy of a repair or replacement. In fact, several stuck or dead pixels must be located near each other before it's considered defective. Check out this Knowledge Base Article:
http://support.apple.com/kb/HT1721
You may be able to take it in and find a sympathetic Mac Genius or AASP to get it replaced. If you had purchased the MacBook from Apple and returned it within 14 days for any reason, you could have gotten your money back less a 10% restocking fee. You could have then purchased a different MacBook. However, since it's definitely been more than 14 days, depending on where you purchased it, you may not be able to return it now.
The dust may be a different story. However, unless it affects the functionality of the computer, Apple does not usually make repairs or replacements for "cosmetic" problems.
-Doug

Screen has black/dead pixels and line across screen.

My iphone is still under its one year warranty. I can not recall any drops or it ever being handled roughly, however I have a black/gray blob of dead pixels in the left corner and my screen has a shiny line that looks like a crack of the LCD, however the glass screen is not cracked in any way that I can tell. I think the dead pixels are spreading as well. Has this happened to anyone else? Does anyone know if this is under warranty? I live over an hour and a half from the nearest apple store so I really don't want to take a special trip to see a genius only to find out that I will have to pay $200 to get this fixed. Any help/advice would be greatly appreciated!

If it is still under warranty, they should replace the screen without charging you. The same thing happened to me a few months ago and they replaced it for free. You might have to make the long trip to the store but they shouldn't charge you and it will take about 30 minutes. Call to make an appointment first if you plan to go to the apple store.

Dead pixel on macbook pro screen

i have a dead pixel on my screen what should i do ? and are they going to do with my macbook ???
thank you

Is it brand new? You have 14 day return policy.
Otherwise
I would take it to an Apple Retail Store or an Apple Authorized Service Provider (AASP) for evaluation, or call your nearest Apple Contact Center. Visit the Genius Bar at the Apple Retail Store, make a reservation.

Dust under screen of E71. Do Nokia care points eve...

Ok people bit of a moan really, which I need to get off my chest. I have taken 2 handsets to a Nokia care point and both times I have just walked out p****d off. This time I had an E71. It has a load of dust under the screen in the top left corner and also dust on the camera lens. When you activate the camera there is a black smudge in the top left of the picture. To be honest I noticed the dust after the first month but managed to ignore it. It has now got very bad and realising dust was on the camera lens was the last straw. The phone is under a year old by 3 months. It is in very good condition as I look after my phones, screen protectors etc and has the latest firmware on, version 400.
Now I emailed Nokia asking the best cause of action. I got this response:
"Thank you for contacting Nokia Care.
Sorry to hear that your E71 has a dust inside the screen. As much as we want to help you have a new replacement unit, we are not authorised to do so. We strongly suggest you to send your device on our respected Nokia Care Points. Please be advised that all assessments and repair services on our products are carried out at the Nokia Care Points. A qualified technician will assess your handset and repair it. The phone will be covered under warranty provided you have your original proof of purchase and all standard warranty conditions are met."
Note the last bit as it will be important. I took the phone today and the bloke told me there would be a £45-50 charge to have the phone cleaned, which to be honest I really don't want as I'm guessing the same will happen again a month later. I've read people having exactly the same issue on this forum. Plus there is no way I'm paying that amount of money. Didn't even ask for proof of purchase by the way.
I then took it to my mobile provider shop where it has now been sent away for free. I thought I may as well. They told me they may replace the handset, which to be honest I hope they do.
Has anyone had this level of 'help' through Nokia care points? I just think it's disgusting. What's the point of these '2 year' warranties that Nokia offer with their phones when all the Nokia care points want is money from you!!
Any way rant over. I just hope my phone doesn't come back in worse condition than what I sent it off in, since there was not a scratch on it, just a lot of dust :-/
Ben

send it to a nokia care centre dont attempt yourself it will void warranty if this shop is an official nokia store they will send it an official nokia centre
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Dust under screen of 3GS?

I just swapped out my 2 day old 3GS because it had a bad power connector on the bottom (it was bent inside). The apple store was great about it and just swapped it for another one. I noticed in the last few days that there is a single spec of dust under the screen (I assume that is what it is) on the replacement iphone. I have done some research on this and don't know if it is worth the hassle of taking this one back. Will they even do anything? It seems that some people have had luck with them swapping it out or they replace the screen. I also don't want to come off as being OCD as the Genius might think I have a problem because it's one spec of dust.....lol. It kind of annoys me but I know I could deal with it if I had to. I know I have one year with apple so I could always swap it out if it gets worse down the road. Other than the screen not being perfectly flush (it is barely raised on one side plus my wife's and most of my coworker's are this way), it is perfectly fine. I have an appointment with the Apple Store tomorrow morning just in case.

They'll replace it, for sure. always good service. then give it to the next person who doesn't care, like me.

Dead pixel or dust under screen

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