Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

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Dead pixel or dust under screen

I purchased ipad mini at staples.ca recently and just realized the screen has small factory defect, either a dead pixel or dust under screen. Seems just passed staples.ca's refund exchange period. what can apple do?

athleticswallow wrote:
what can apple do?
I would bring it to your nearest apple store or AASP and have them look at it. We can not predict what Apple may or may not do. good luck.

Dead pixel or Dirt under screen cover?

Hello,
I have one (1) dead pixel on my Ipod touch 4 gen screen, it is dead - due to it is always black, and never change it's position/color. Have checked it with some ipod app, changing colors, and "trying to" fix stuck pixels aswell.
After that - I sent Ipod for repairs, but the've sent it back, because thay said they couldn't find any dead pixels (probably checking with software?).
i'm not very keen on it, but it does a little worse, when reading books..
Maybe it is dirt under the cover of the screen, but indeed, I don't like it. So maybe there is a service (at my cost probably) to change the screen cover, due to the fact, that it has some marks on it (bought screen cover protector not so early).
Pictures showing the "spot", not so sharp though...
http://s50.radikal.ru/i128/1107/33/0ad204893784.jpg
Any suggestion would be greatly appreciated. Thanks in advance to everyone..

If you have an Apple store nearby, I would make an appointment at the Genius Bar of an Apple store. Yu can show them the problem.
This place will replace it for $80.
http://www.irepair.com/ipod-touch-glass.html

Dead pixel and dust!

Hey guys,
Got a new macbook in december- there's a large piece of dust to the right of the camera in the black frame around the screen and a dead pixel in the middle right of the screen (its red, only shows up on darker images). Really annoying and, frankly, I don't like the idea of paying top dollar for these sort of blemishes. Will apple exchange my laptop for stuff such as this, or does there have to be more than just 1 dead pixel? This early in the laptop's life, dead pixels shouldn't be happening, considering I've never had another dead pixel in any of my 4 other mac laptops and 2 desktops. Any advice?

If it's red, it's not "dead" but rather "stuck" (on). Because there's actually 1,024,000 pixels and 3,072,000 sub-pixels, Apple does not usually consider one stuck sub-pixel worthy of a repair or replacement. In fact, several stuck or dead pixels must be located near each other before it's considered defective. Check out this Knowledge Base Article:
http://support.apple.com/kb/HT1721
You may be able to take it in and find a sympathetic Mac Genius or AASP to get it replaced. If you had purchased the MacBook from Apple and returned it within 14 days for any reason, you could have gotten your money back less a 10% restocking fee. You could have then purchased a different MacBook. However, since it's definitely been more than 14 days, depending on where you purchased it, you may not be able to return it now.
The dust may be a different story. However, unless it affects the functionality of the computer, Apple does not usually make repairs or replacements for "cosmetic" problems.
-Doug

Screen has black/dead pixels and line across screen.

My iphone is still under its one year warranty. I can not recall any drops or it ever being handled roughly, however I have a black/gray blob of dead pixels in the left corner and my screen has a shiny line that looks like a crack of the LCD, however the glass screen is not cracked in any way that I can tell. I think the dead pixels are spreading as well. Has this happened to anyone else? Does anyone know if this is under warranty? I live over an hour and a half from the nearest apple store so I really don't want to take a special trip to see a genius only to find out that I will have to pay $200 to get this fixed. Any help/advice would be greatly appreciated!

If it is still under warranty, they should replace the screen without charging you. The same thing happened to me a few months ago and they replaced it for free. You might have to make the long trip to the store but they shouldn't charge you and it will take about 30 minutes. Call to make an appointment first if you plan to go to the apple store.

Dead pixels or dust on my MBP screen?

I have only had my Macbook for about a week now and I noticed that when my screen is black I can clearly see a TON of little specks all over the screen. And when I say a ton, I mean a ton. After some research, I found out that these are most likely dead pixels or dust under the glass.
1. Is it normal for my screen to have this many dead pixels after only a week of having it? (I bought it brand new from the store.)
2. What should I do about it?
Thank you!

Since you only purchased it for a week you have the option to get another computer. Apple has a return policy longer than a week (if you brought it from Apple). Most reputable Apple resellers allow you to return the machine and you can buy a new one.

Will warranty cover 1 dead pixel and an incredibly annoying screen flicker?

Problems:
1) I have 1 dead pixel on my iPod Touch and it's very annoying as it sticks out because the entire screen is black, and there is just this dot of light
2) I sometimes use my iPod Touch in the dark, so this means that I keep the contrast at the lowest level, as it being too bright hurts my eyes. The problem with this is that the screen flickers between contrasts slightly and it ends up making me feel dizzy.
I've tried turning the auto brightness option to off to prevent the above, but it doesn't make any difference. I've also tried turning the contrast slightly up too, but still it flickers slightly.
Any advice?
Thanks

The warranty will cover a dead pixel and the flickering screen. But before we get drastic, let's do some troubleshooting. Try a hard reset by holding the home and sleep/wake button at the same time until the Apple logo appears on screen. Skip the slide to power off screen.

Dead Pixels and Screen Burn

Well, I have been the "proud" of a new Aluminum 24 inch iMac since August of 07. Recently I noticed that I have gain ONE dead pixel and some screen burn issues, mainly when I close our iChat after it has been running for a couple hours.
1. Should I worry about this?
2. Would Apple even consider replacing my display?
Thanks guys!

Well... I would imagine that you wouldn't be able to return it or replace it because of screen burn-in... as that is considered 'wear and tear'. Kinda like taking your car back to the dealership because the tread is wearing down on your tires.
As for the dead pixel... I would imagine Apple would have been more willing to replace it for you if you had mentioned it in the first 14 days. But since you've had it since August, and just now seeing pixel issues... I don't think it would be covered.
If you really want to get it fixed... take it to your Apple store, see what they say... worse happens, you pay to get the screen fixed... which is cheaper than buying a replacement Mac.
Keep us updated on what you do and when/if you get it fixed.

IPhone 5 Dead pixel or Dust? Need HELP!!!

Hi guys,
I'm getting paranoid with the one tiny black dot on the screen of my one month old iPhone 5, I don't know if it is a dust/speck or dead pixel inside the screen. I can notice it with white backround or any light colored background. I am very familiar with the stuck pixel, but this is the first time I encounter suspected dead pixel. Can anyone tell me how to determined/differentiate a dead pixel or dust inside the screen? I also check the screen on sleep mode, as far as I can see there was no dust on that area.
Additionally my iPhone has a rattle near the rear camera like clinging sound, how true that is it really normal? They say it's the camera autofocus mechanism??
Thank you,

Alright. Whenever I tilt the phone on any side the dark dot sometimes change color like green, black, red. I wonder why i can't even see it right in front display (like normal holding the phone when reading texts or emails). I can barely see it when tilting to different angles. What do you think it is? Sad to say there was no apple store in our country to dropped by and to check my phone by an expert ot technician.
Appreciate your help dude..

Dead pixel and broken trackpad glass

i've bought my new mac the last week and i all ready have a dead pixel and a broken trackpad glass.

Was the trackpad broken right out of the box, or did you break it? If it was broken when you opened the box, why didn't you return the MBP or report the damage immediately? I doubt that you're going to get much sympathy from Apple after waiting a week to report it; they will quite reasonably assume the crack is user-caused damage. If you're extremely lucky, maybe someone at Apple will take pity on you and replace the top case for free, but I'd be surprised.
The dead pixel is an unrelated issue, and that might get you a replacement display under your warranty if (a) you report it calmly, patiently and politely, (b) the dead pixel is in a conspicuous location on the screen, and (c) there's no evidence (other than the cracked trackpad) that the machine has been mishandled.

IPhones 3GS dead pixel and bad sound quality

As i was going through some photos i notice a small white dot then looking closer to the screen i recently notice about 4 dead pixels and also when playing music through headphones the sound quality is not clear. I tested my iphone and a ipod touch with the same song and the results were the ipod touch had better sound than my phone. Can apple fix this?? Thanks

As for dead pixels, Apple considers a small number as unavoidable with LCD displays and covers only a "high number" under the warranty. Apple would have to inspect the phone and determine if it's a covered defect. Make an appointment with an Apple Store Genius Bar.
http://support.apple.com/kb/HT1721

Dust under screen of Qosmio X500

Hi
I purchased a Qosmio X500 from Saudi Arabia in april last year and Ive brought it to india where I currently reside. Last week while randomly cleaning my screen I noticed few specks of dust within (underneath) the lcd/led panel. This does not hinder my work on the machine, nor do I face any other performance issues. but the very presence of these dust particles beneath the gorgeous 18" screen is becoming an eyesore.
I hardly take the laptop outside or use in harsh or dusty environments. I have an EMEA warranty that's valid upto April 2015 and I was planning to ship the laptop back to Saudi Arabia to get it rectified. Any suggestions on this regard would be greatly appreciated.
Thanks and Warm Regards
Dr Hidayath Ansari

Hi
I've taken my laptop to the authorised service center in Jeddah and they claim that the dust under screen is completely my fault.
The technicians say that it will cost me 1600 Saudi riyals to get the screen replaced even though its under warranty which is really unfortunate becuase the laptop has never be taken out of the office and there is hardly any dust in the room.
Iam a very careful user and in the last two years there is no a single scratch on this device.
Is there any place I can sent a mail to escalate this issue and get it rectified at least under goodwill or even if I have to pay the service charges.

Nokia C7 Dust Under Screen

Hi, I just got a nokia C7 in July ...but now from january i am observing dust under screen...now in feb it has become worst and about 10-15 big particles are there ....so what should i do
Is it Covered Under Warranty??
If yes then where should i Take it
To nokia Center
Or to United MObile outlet as i have a united mobile warranty..
Plz help guyz
and has anyone else had this issue of dust under screen ?

@ngwaga ... nut i have a united mobile warranty...its NOT a Nokia Warrnaty...Google United Mobile Warranty..... in Pakistan United Mobile is the only company that provides warrnaty for Nokia... so For me My warranty will VOID IF I TAKE IT TO NOKIA CENTER... Becoz For United Mobile NOKIA CENTER is a third Party so if i take my phone to nokia center United Mobile will Void my Warranty

Dead pixel and something stuck between glass and LCD

Just got a new Apple Thunderbolt Display (27-inch). As you can see from the photo below there is one dead pixel and some material stuck (that move around a little when you press the screen).
Apple will replace this if I take it back won't they?

You can exchange for a new one (that is what I did). However, using suction cups you can remove the glass screen for cleaning( only held on with magnets). Of course that will not solve the pixel being out which is unusual for TBD.

MBP Retina 15" dead pixel and fan issues

I have a dead pixel in the middle of my screen and the fans are spinning at least every five to ten minutes of casual use. What should I do?

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

Dead pixels and dust under screen of 4 new iPads

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