Dead Pixels and Screen Burn

Well, I have been the "proud" of a new Aluminum 24 inch iMac since August of 07. Recently I noticed that I have gain ONE dead pixel and some screen burn issues, mainly when I close our iChat after it has been running for a couple hours.
1. Should I worry about this?
2. Would Apple even consider replacing my display?
Thanks guys!

Well... I would imagine that you wouldn't be able to return it or replace it because of screen burn-in... as that is considered 'wear and tear'. Kinda like taking your car back to the dealership because the tread is wearing down on your tires.
As for the dead pixel... I would imagine Apple would have been more willing to replace it for you if you had mentioned it in the first 14 days. But since you've had it since August, and just now seeing pixel issues... I don't think it would be covered.
If you really want to get it fixed... take it to your Apple store, see what they say... worse happens, you pay to get the screen fixed... which is cheaper than buying a replacement Mac.
Keep us updated on what you do and when/if you get it fixed.

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Will warranty cover 1 dead pixel and an incredibly annoying screen flicker?

Problems:
1) I have 1 dead pixel on my iPod Touch and it's very annoying as it sticks out because the entire screen is black, and there is just this dot of light
2) I sometimes use my iPod Touch in the dark, so this means that I keep the contrast at the lowest level, as it being too bright hurts my eyes. The problem with this is that the screen flickers between contrasts slightly and it ends up making me feel dizzy.
I've tried turning the auto brightness option to off to prevent the above, but it doesn't make any difference. I've also tried turning the contrast slightly up too, but still it flickers slightly.
Any advice?
Thanks

The warranty will cover a dead pixel and the flickering screen. But before we get drastic, let's do some troubleshooting. Try a hard reset by holding the home and sleep/wake button at the same time until the Apple logo appears on screen. Skip the slide to power off screen.

Dead pixel and broken trackpad glass

i've bought my new mac the last week and i all ready have a dead pixel and a broken trackpad glass.

Was the trackpad broken right out of the box, or did you break it? If it was broken when you opened the box, why didn't you return the MBP or report the damage immediately? I doubt that you're going to get much sympathy from Apple after waiting a week to report it; they will quite reasonably assume the crack is user-caused damage. If you're extremely lucky, maybe someone at Apple will take pity on you and replace the top case for free, but I'd be surprised.
The dead pixel is an unrelated issue, and that might get you a replacement display under your warranty if (a) you report it calmly, patiently and politely, (b) the dead pixel is in a conspicuous location on the screen, and (c) there's no evidence (other than the cracked trackpad) that the machine has been mishandled.

IPhones 3GS dead pixel and bad sound quality

As i was going through some photos i notice a small white dot then looking closer to the screen i recently notice about 4 dead pixels and also when playing music through headphones the sound quality is not clear. I tested my iphone and a ipod touch with the same song and the results were the ipod touch had better sound than my phone. Can apple fix this?? Thanks

As for dead pixels, Apple considers a small number as unavoidable with LCD displays and covers only a "high number" under the warranty. Apple would have to inspect the phone and determine if it's a covered defect. Make an appointment with an Apple Store Genius Bar.
http://support.apple.com/kb/HT1721

Dead pixel and something stuck between glass and LCD

Just got a new Apple Thunderbolt Display (27-inch). As you can see from the photo below there is one dead pixel and some material stuck (that move around a little when you press the screen).
Apple will replace this if I take it back won't they?

You can exchange for a new one (that is what I did). However, using suction cups you can remove the glass screen for cleaning( only held on with magnets). Of course that will not solve the pixel being out which is unusual for TBD.

MBP Retina 15" dead pixel and fan issues

I have a dead pixel in the middle of my screen and the fans are spinning at least every five to ten minutes of casual use. What should I do?

Call Customer Support and have them replace the screen. They will send you a box to mail to depot.
I had a MacBook Pro with a dead pixel and left speaker out. My MBP was 4 years old, definently out of warrenty. I called Apple, and they replaced the display without charge.
I received the box on Wednesday, mailed it on Thursday (FedEx) and got my fixed MBP back on Friday, same week! This is why I still buy Apple.
When calling customer service, stress that you have more than one pixel out, as you probably have a cluster. Have them do the repair at depot not at any Apple Store. Make sure, since you are still with 90 days, fix it for free.
Should not be a problem.
Ed

Screen has black/dead pixels and line across screen.

My iphone is still under its one year warranty. I can not recall any drops or it ever being handled roughly, however I have a black/gray blob of dead pixels in the left corner and my screen has a shiny line that looks like a crack of the LCD, however the glass screen is not cracked in any way that I can tell. I think the dead pixels are spreading as well. Has this happened to anyone else? Does anyone know if this is under warranty? I live over an hour and a half from the nearest apple store so I really don't want to take a special trip to see a genius only to find out that I will have to pay $200 to get this fixed. Any help/advice would be greatly appreciated!

If it is still under warranty, they should replace the screen without charging you. The same thing happened to me a few months ago and they replaced it for free. You might have to make the long trip to the store but they shouldn't charge you and it will take about 30 minutes. Call to make an appointment first if you plan to go to the apple store.

Dead pixels and dust under screen of 4 new iPads

I own 2 iPhones and finally decided to buy an iPad, actually 2, one for myself and one for my fiancé. On launch night we purchased a 16gb black wifi model at our local Walmart. After about and hour so, we noticed the screen had 2 dead pixels. So we returned it for a refund and went to our local BestBuy today and purchased two black 16gb wifi models. They both had dead pixels or dust under the screen. So we returned to BestBuy and showed it to multiple employees and the store manager. While on my way back to the store I called the Apple support number to report the issue. The Apple guy said it was probably a bad batch.
We ended up getting 2 16gb white models. I am using one now to type this message. It's screen is flawless. Unfortunately, the other white iPad has two dead pixels. So I am returning to BestBuy in the morning to exchange the white one for another.
I didn't think it was possible to have this much bad luck with a product. I am still a huge Apple fan and will continue to purchase Apple products. It must be Samsung's quality control. At least I have one flawless iPad. If I have to pay $200 extra to get a flawless 64GB model I will.
Anyone else have any issues with the screen on the new iPad?

Well I had an issue as well with the New iPad screen. The first had dust under the screen took it back upgraded to a Verizon model at an apple store. I made the mistake not checking it before I drove 50 miles back home. Got home same issue!!! Now i was off to apple store again to have it replaced which they did. This time I opened it in the store sure enough another one with dust or dead pixels on the screen. It was very clear on a white background. They swapped it again now this is my fourth New iPad checked it out again and it was 100 percent perfect for now which it should be NEW.

Nokia N8 - Dead Pixel On Screen

Hi all. Last week I noticed that I might have 1 dead pixel on my screen. its a little black dot that stays at about 10-o'clock position on the screen.
I tried to ignore it, but I just cant because everytime I swipe pictures left and right, the black dot stick out, and my eye is staring at the dot instead of my pictures.
I had to sent my N8 back for a new replacement. It's a shame because I am really happy with the phone aside from that stupid dead pixel.
I just hope that my new replacement won't have any new problems or another dead pixels! I am worried that Nokia quality is dwindling...
So guys please check your screen throughly for dead pixel. Let me know of your findings. I really hope that I am the only one affected..

For sure it is sad that you had a black pixel.
But you will not be allone, And that is normal.
Think about numbers: you have thousands of pixels (around 200K for each color), Nokia is selling (hopefully) millions of N8. It is just question of probability that some persons will get dead pixels. Nobody, and this include the best quality checks possible, will be able to ensure 100% error free devices. And if it would be possible, you might not be able to pay it.
There will be always some devices with problems, For them it is important to have a good and quick support and replacement policy. And Nokia, as I know the company, is handling this quite good.
N8-00 with orange case, loving it
If my post was helpfull, click on the white star and give me an KuDo ;-)

15" Retina dead pixels and hole in glass

After searching, it appears I'm not the only one who has encountered this issue, but I've decided to create another thread in order to bring more awareness to this issue.
Between the center and upper right corner of my 15" retina screen a stuck/dead pixel (possibly more than one) has apeared along with what appears to be a small pin hole or crater in the glass. At first, I thought there was a speck of dirt or something stuck to the screen but then realized after trying to rub it off and I believe actually getting some oils from my finger under the glass that it was more than a speck of dirt.
This, along with the common loose trackpad (that makes clicking noises) is COMPLETELY UNACCEPTABLE When customers pay in excess of $2000 for a computer, they expect it to last more than a year without all these issues arrising.
Since this is from the first batch of retina macbooks I am past the warranty. I will be taking it to an Apple store in hopes that they will understand and replace it.
I should also mention that I had already had the screen replaced under warranty shortly after purchasing because of multiple scattered dead pixels

I think I have same problems many buyers of MBP Retina did face. I bought the computers from an american guy living in Italy in december 2012 or close, during the first part of 2013 I noticed with horror a dead pixel appearing in the centre of the desktop. I tried some software solution to try to fix it if it was a dead pixel, finally I decided to take it to an Apple center in July 2013. There a guy took it in the back to the technicians and store manager and told me that there were a bunch of dead pixels, that although the pc was bought in the end of june 2012 in USA, and was out of warranty (one year) for some days, Apple had a zero tolerance policy for this problem and they were going to change it anyway, free of charges. I was about to leave for the summer and did ask if I was coming back in September it was the same, and he did answer yes.
Then, my fault!, I was always postponing the time to go, even because I do work with this pc, and the thought of not having it for ten days or more was leaving me really anxious.
In the meantime, another pixel, or group of dead pixels, appeared, lesse viewable then the first one, and then another huge one after some weeks... making a total of three groups of dead pixels! I finally found the time to go to the genius bar, and they just told me that they could not find traces of what happened last year ( I went to the genius bar without appointment and they did let me in anyway....), that the machine was out of warranty and that they could do nothing but to replace it for more than 500 euros. Now apart from the annoying guy who was at the genius point, which brilliant solutions, with an unwanted and sick sense of humor were to put a white desktop background and try to forget it, or to try to go to Usa to fix it, and something like that (I was extremely polite, and I can understand one guy might be tired after a whole day working, but maybe he should not work with customers so); I would like to ask if there is nothing to do about this... Ok, it is my fault, I should have returned there before, but I bought a hd to make a backup with time machine, and then I read about lots of people who did have their monitor changed and then did face the same problem, so I was waiting even in the hope they did fix this problem... It is obvious that is a manufacturing fault faced from a lot of retina displays. I had a lot of notebooks of various brands and never, never, I had this problem after I bought the items (only one time I bought one with a dead pixel, but it was not after using it), so I was not thinking of having this problem on a machine sold for more than 2000 euros... I have to take that all retina are like this? And that Apple won't do nothing about it?
Thanks to all will help me on this.
Claudio

Dead Pixel and Frayed Charger

Hey guys.Let me start off buy saying that I **do** have AppleCare as of now. I've had my MacBook Pro Retina 13" Laptop for about 1-2 years and I haven't had much to complain about.
However, my laptop's charger has started to fray and charging my laptop has become quite difficult. Here is a picture.
My second problem is quite annoying as well. I have a single dead pixel on the screen of my MacBook. The white dot on the middle of the screen is the one dead pixel on the screen.
My question to you guys is if both of these things will be covered by AppleCare? I'm fairly confident that Apple will replace my charger but I want to know if they would fix my screen as well? Thanks!

Pixels:
About LCD display pixel anomalies for Apple products released in 2010 and later
Power Adapter:
About Apple's Power Adapter Replacement Program -- U.S. only

Dead pixel and dust!

Hey guys,
Got a new macbook in december- there's a large piece of dust to the right of the camera in the black frame around the screen and a dead pixel in the middle right of the screen (its red, only shows up on darker images). Really annoying and, frankly, I don't like the idea of paying top dollar for these sort of blemishes. Will apple exchange my laptop for stuff such as this, or does there have to be more than just 1 dead pixel? This early in the laptop's life, dead pixels shouldn't be happening, considering I've never had another dead pixel in any of my 4 other mac laptops and 2 desktops. Any advice?

If it's red, it's not "dead" but rather "stuck" (on). Because there's actually 1,024,000 pixels and 3,072,000 sub-pixels, Apple does not usually consider one stuck sub-pixel worthy of a repair or replacement. In fact, several stuck or dead pixels must be located near each other before it's considered defective. Check out this Knowledge Base Article:
http://support.apple.com/kb/HT1721
You may be able to take it in and find a sympathetic Mac Genius or AASP to get it replaced. If you had purchased the MacBook from Apple and returned it within 14 days for any reason, you could have gotten your money back less a 10% restocking fee. You could have then purchased a different MacBook. However, since it's definitely been more than 14 days, depending on where you purchased it, you may not be able to return it now.
The dust may be a different story. However, unless it affects the functionality of the computer, Apple does not usually make repairs or replacements for "cosmetic" problems.
-Doug

My ENVY 15 touchsmart has 3 dead pixels on screen

I just bought a ENVY 15 with touchsmart. After initial installation of power on first time, I found consecutive 3 dead pixels together on screen.
What should I do next ? poor me.

Hi,
Please check the following policy:
http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00288895
You can contact the store where you purchased and ask for a swap.
Regards.
BH
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About the dead pixel and the warrant without the sales receipt

My warrant will still valid until June 29, 2013. I found a dead pixel several weeks ago, but I did not deal with. I recently found out I may can use the Apple care to repair it. However, I cannot find my sales receipt. So what should I do now? Can I still repair the screen free. Thank you very much.

Your sales receipt is needed for Apple's 1-year limited warranty and AppleCare Protection Plan validation, so be sure to keep it in a safe place. Apple's 1-year limited warranty is the same whether or not you register.
Taken from the apple support website.

Small hair/dead pixel behind screen 10 weeks old MBP

Hello,
I have a 10 weeks old MBP and now I was browsing the web when I noticed a very small hair behind my screen
it's aprox 2-3 mm in length but it really annoys me because of 2 facts
It's in the centre of my screen
My MBP is 10 weeks old!
However it also could be a line of dead pixels.
I already read some threads about this and most of them say that I have to go to the Apple store,
but I live in Belgium? I don't know if the service is the same as in the US?
thanks!

Hello Michiel0lb,
No, I'm sorry but I can't be that positive. I don't use MBP, I have never seen their guarantee and the interpretation of a fault has to be with the examiner ... in your case, Switch. That said, if the fault is visible any decent company would want to see you satisfied whether it means cleaning, replacing the screen or the whole MB for that matter. 10 weeks is not a long time and Apple is a decent company.
I can (just) make the fault out though I'm sure it is more visible in reality. Be sure to approach Switch in person and phone first to confirm they are able to handle a warranty matter. Re-sellers often have facilities to repair on the premises or they will send the machine back to an Apple base if the matter is serious. But if asked when you phone, don't say any more than your screen has developed unusual marks that could be faulty pixels. For your own satisfaction you must ensure it is examined.
Post back with your findings ... and good luck,

Dead Pixels and Screen Burn

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