Dead Pixels on Macbook Pro with Retina

Hi! I have a brand new MacBook Pro with Retina. I just noticed a white pixel on a black background... i.e., dead pixel! What do I do? This is a brand new laptop! Seriously not even 2 months old.
Help!
Liz

Welcome to Apple Support Communities
The MacBook Pro is in warranty, so make a backup of your files with Time Machine and take it to an Apple Store or reseller to get it repaired. You won't have to pay anything

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Dead Pixel on Macbook Pro 15' Retina

Hey there Apple community,
Recently I purchased a 15' Retina Macbook pro for $2,500 (AU). I have owned this Macbook for approximately 4 months, with no issues what-so-ever.
Until, 2 days ago I was working on a project (I am stuying Graphic Design.) when I zoomed into a black area in photoshop, to discover a little green dot near the centre of my screen. At first, I believed it was a peice of fluff so I cleaned my whole screen. With no success I finally came to the conclusion it was a dead pixel. Over the two days it has became progressively worse.
Unfortunately, when I bought my Macbook I did not purchase Apple Care. So my question to you is, if I take my Macbook into an Apple store will I be able to get it fixed/replaced as it is a manufactuerer fault?
Thanks for your time,
Charles.

As others have stated you have a standard 1 year warranty and do not at this time need Applecare extended warranty to get your Mac fixed for free.
Also you can still buy the Applecare extended warranty. You have the full standard oine year warranty period to do that. IE Buy the Applecare extended warranty.
I suggest you do it sooner then later as it also extends the normal 90 day phone support to the full 3 year period of the standard and extended warranty coverage.

Dead pixels on Macbook Pro Retina Display and keyboard scratches.

Since the purchase of my Macbook Pro with Retina Displey 15" early February 2013 it has gained 5 dead pixels on the screen. If I take it to the Apple Store are they going to tell me it's my own fault and not help?
I also found a scratch on the <H> key on the keyboard, which has removed a little bit of the black coating, allowing the backlight to shine through. Does anyone know of a solution to this, or if apple are able to help? I have already tried writing over it in black sharpie pen, but it doesn't help.

Apple has some system they go by to determine how many dead pixels are 'acceptable' on a display - it's not your fault.
You may be able to get a replacement key from -> https://www.replacementlaptopkeys.com/. Since Apple will probably say it was caused by user damage, you'll have to pony up the $5 for the key.
Clinton

Tiny white spot on MacBook Pro With Retina Display Screen

I bought my MacBook Pro with retina display on July 10,2012 It has been working fine but then, I noticed a white spot on the left side of the screen. It's real tiny, proably not even an inch big but I can see it. Other peole have not been able to see it, But I can. I spoke to AppleCare, they said to mail it in to have them look at it since I don't live near an Apple Store. But is it really worth sending my computer in for something that is so small? It is also too late to return my computer.
P.S I think and so does AppleCare, that it is a dead pixel
Should I send it in? Has anyone ever mailed in their computer to Apple before? What is it like? Is it a good or bad experiance? How long does it take for you to get it back?
Thank You!

I think we have the same issue. I bought my Macbook rpo retina last sept 2012. I jsut discovered it recently as I often watch Tv shows on my ipad3. I happened to watch a tv show in my mbpr lately and saw this tiny white flickering dot on the top left corner of my display. I see it only intermittently meaning in some instances you see it sometimes not. It only happens when in full screen using QT player. If I minimize it and back to ful scrn, the dot disappears. After few mins it may or may not show up.
I brought it to apple customer service and they cant duplicate the issue. I told them its random and they should wait for it. They said theyve been watching tv shows in full scrn for 2 days already and it didnt happen. I even showed them video clips - I record the tiny dot flickering using my iPhone - but still they cant reproduce the issue. After I brought it back home, I immediately watch a TV show and see it once again. It dosappears once you minimize it and returning to full scrn mode the flickering disappears.
So I thought Why would it disappear once I minimize it? If its hardware then it should be there all the time! and so I use VLC player instead to check if it would happen as well. for sevral days, I used vlc player to watch all movies/videos and IT DID NOT HAPPEN AT ALL! There is no tiny white dot flickering with VLC! and so I thought maybe this is firmware or driver...and so when the macbook pro has an update recently about 2.0 something...I thought it would resolve the issue but it didnt.
I have inserted a copy of the flickering tiny white dot...

Bootcamp Wx64 will not run various games on steam? Early 2013 Macbook Pro with Retina

Various errors with the video card have popped up, these errors varying game to game... Some games do run (Sim city 4 deluxe) however most games (Dead space 2, Warframe, Oblivion, Just cause 2, Nation Red) Will not run, displaying their various errors generally pertaining to my video card.
Early 2013 Macbook Pro with Retina... Basically speced out everything at max except hard drive (512 instead of 700gb)
2.7GHz quad-core ($2799 model)
Intel Core i7 processor (Turbo Boost up to 3.7GHz) with 6MB shared L3 cache
Configurable to 2.8GHz quad-core Intel Core i7 (Turbo Boost up to 3.8GHz) with 8MB shared L3 cache. (I configured to 2.8 with turbo)
Video Card/Graphics:
Intel HD Graphics 4000
NVIDIA GeForce GT 650M with 1GB of GDDR5 memory and automatic graphics switching
Dual display and video mirroring:
Simultaneously supports full native resolution on the built-in display and up to 2560 by 1600 pixels on up to two external displays, at millions of colors

Various errors with the video card have popped up, these errors varying game to game... Some games do run (Sim city 4 deluxe) however most games (Dead space 2, Warframe, Oblivion, Just cause 2, Nation Red) Will not run, displaying their various errors generally pertaining to my video card.
Early 2013 Macbook Pro with Retina... Basically speced out everything at max except hard drive (512 instead of 700gb)
2.7GHz quad-core ($2799 model)
Intel Core i7 processor (Turbo Boost up to 3.7GHz) with 6MB shared L3 cache
Configurable to 2.8GHz quad-core Intel Core i7 (Turbo Boost up to 3.8GHz) with 8MB shared L3 cache. (I configured to 2.8 with turbo)
Video Card/Graphics:
Intel HD Graphics 4000
NVIDIA GeForce GT 650M with 1GB of GDDR5 memory and automatic graphics switching
Dual display and video mirroring:
Simultaneously supports full native resolution on the built-in display and up to 2560 by 1600 pixels on up to two external displays, at millions of colors

The quality of built-in camera on macbook pro with retina display is far worse than any other mac. Why?

I just got the new macbook pro with retina display like a week ago and I've been noticing that the quality of the built-in camera on it is so bad.
It's even worse than my 2009 iMac or my sister's 2012 13" macbook pro. I don't get why this is a facetime HD built-in camera when i can obviously see that is not even near HD. Or is it just my computer. Do i have to bring it to the apple store??

it's advertised 720p so yes it is the same as all the other MBP. it may just be the resolution of your monitor is stretching the pixels. Don't worry about bringing it to the apple store.

Macbook Pro with retina display software question

I am thinking of replacing my curren Macbook Pro that is 3 years old with the new Macbook pro with retina display; I need to know if Mac Office 2011 will run on this computer as well as iWorks 09.
Thanks------Roger

i would refrain from buying retina mbp for now if you are going to use it for office word, etc.
it still not yet retina adapted i hear. wait until everything is updated for retina. which would take few weeks or months. but, you can also buy retina now, and set the display to non retina quality, and office would work fine, then when you dont use office, you can set it back to retina pixels.

CS6 problems on Macbook Pro with retina display

I just bought a Macbook Pro with retina display and Adobe CS6. After installing CS6, I noticed everything is pixelated. Any popup or lettering or words are pixelated and so are the brushed. I am not just talking about the fonts, but any word in the program. I use the program at school and everything is crisp and clear. Are my settings wrong or is there an update I need?

Its the creative suite w photoshop, illustrator, indesign etc. it's like that on all of them but I'm specifically talking about photoshop.

Is CS6 compatible with MacBook Pro with Retina display?

I have CS4 and just installed it to my new MacBook Pro with Retina display and was upset to see that they don't configure. All of my application are blurry and pixelated. I am currently debating on downgrading to an older MacBook Pro without retina or trying to buy CS6. I can not afford Creative Cloud. I want to make sure that CS6 will work on my retina computer before making that investment. Does anyone have experience using CS6 on a new retina display?

The update for a Mac retina display requires a subscription to InDesign CC. It is not and will not be available for InDesign CS6, which will not be getting significant updates.

Picture Slide Show - Macbook Pro with retina display

Is the Macbook Pro with retina display capable of doing picture slide shows with music, or do I have to purchase additional software?

The only benefit that the Retina has over the standard MacBook Pro is the display. It is slightly thinner (and lighter), but with the 13" model, the difference is fairly minimal. If you're comfortable carrying the Retina, you'd be fine carrying the MB Pro as well. Also, for all intents and purposes, while the display on the standard MB Pro is not a Retina display, it is still one of the best displays on the market and will easily provide a better image quality than most displays in similarly classed laptops. Another thing to consider is that both the 13" Retina and standard MBP have only an integrated HD4000 GPU. This is a fairly low power graphics processor built into the CPU. It can easily run the display on the standard MB Pro, but it can sometimes struggle with the Retina as there are several times more pixels to drive.
So...
13" MacBook Pro Retina: Fantastic display, slightly thinner/lighter
13" MacBook Pro: Not at the same level as the Retina, but still an excellent display. Slightly thicker, but as you said, you get an optical drive as well. Memory and storage are easily upgradable. As Kappy mentioned, the get a faster processor as well.

Why 15' Macbook Pro with Retina Display Shows 4K Resolution?

I discover a very interesting problem when taking a screen capture in 15 inch Macbook Pro with Retina display under different screen resolution settings.
Please see the image below first.
Info on the Left : Screen captured in "Default" setting, which is the best retina setting, everything is huge and very Sharpe.
Info on the Right: Screen captured under the "More Space" setting, which everything looks small and give more space.
The problem is the screen captured file pixel resolution in each screen resolution settings:
The "Default" screen setting showing the correct pixels at 2880 by 1800 which is perfect.
The "More Space" setting is showing 3480 by 2400, at 4K resolution.
My question is:
Why is that when the display is under "More space" setting result with more pixels?
Can anyone help me to explain this with this please?

I'm not sure what is to explain. "More space" works by pretending that there are more pixels available on the screen than the physical screen has, so it's not too surprising that a screen shot should have more pixels.

HOW DO I FIND THE EJECT BUTTON ON MACBOOK PRO WITH RETINA

i have a macbook pro with retina display , and i want to know how i eject the disc from the apple external optical drive i can't see the eject button on the keyboard layout.

Ralph Landry1 wrote:
Works for me every time without failure.
It's not a matter of failure, it's the idea of training people to associate the Trash with unmounting a volume. The Trash is a mechanism for the permanent deletion of your data, and designed to appear as such. Apple haters used to laugh at this..."Eject by dragging to the Trash? And you say the Mac is intuitive? Ha ha ha..." And they were right. It's better to teach ways that actually make more sense.
The great thing about all the newer ways is that they are easily discoverable, you don't have to remember or figure out that you have to virtually trash your disk. A new user would naturally expect to find an Eject command or button, and there they are in plain sight.
SwankPeRFection wrote:
I always find a ton of mounted installers left behind by users who install stuff on their systems. I don't understand why Apple cannot make an automated process to unmount the installer once it's done. Just seems stupid to me I guess. I've seen that mounted installer confuse people into clicking on it each and every time they want to start the app because they don't understand that once it's installed, that installer should be ejected because they're done with it.
I agree about the installer volume behavior...and Apple made it worse in Mountain Lion by putting the volumes on the bottom of the Finder sidebar, which is often out of view. Incidentally, drag-to-trash does not seem to work with volumes in the sidebar, but the other Eject methods do.
The "installer problem" is another reason I love the other methods much more than dragging to the trash. To eject multiple volumes by selecting them and pressing Command-E is much faster than the time taken to gather them up with the mouse and drag all of them to a specific spatial target.

Should I get a 13" or 15" Macbook Pro with retina laptop?

I, FINALLY, after one year of wanting to get a new laptop to use as my primary computer replacing my desktop computer at home.........have decided to switch gears from a Windows computer to a MACBOOK PRO with RETINA laptop. It's not an easy decision when you are spending SO much money on something you hope will last a long time as I do NOT plan on getting a new laptop once I buy this one for a very long time (until it breaks / can no longer function)!
My dilemma now is whether to go with the high end 13" Macbook Pro OR get a similar if not higher end 15" Macbook Pro. Here's background on myself and what I plan on using the laptop for:
I plan on using it as my new primary computer for home so primarily for my personal use, but I will be using it also for work so I will be using it for basically EVERYTHING!
I will use it to do word processing (MS Word), to do my finances (reconcile my bank stmts/accounts), using MS Excel for accounting work, check my emails, research the Internet, photo editing (pretty much basic, definitely not advanced) and creating slideshows with my photos/music, downloading/playing music. I do not plan on using it to play any games.
I use alot of MS Office / Excel and some Powerpoint - either for work or home.
I need alot of storage space for photos (recreational - up to 400 per vacation trip) and I plan on creating slideshows with the photos using Apple's great photo/video/slideshow apps! At last count, I had about 100GB of photo files.
I also need alot of storage for my music files - I have @ least 12GB of music right now and am always downloading more each year.
I plan on taking it with me outside of home only on the weekends for the most part like to a cafe (Starbucks) or library, but not for anything further than that (not for travel as I will just take my ipad).
I know it's only ~1lb difference in weight, but a couple of my concerns is since it will be my primary home computer (i.e.I'll be using it in the evenings/on the weekends and probably more (since it's an Apple!) to work on photos/slideshows, if the screen size difference will matter in the longrun in terms of having any impact on my vision (not sure if the 2" will make a difference in that). I'm only 45yo, but I do worry about that! I tried both the 13" and 15" in the Apple store and the only difference I saw was that the 15" screen allowed you to have multiple programs visible on the screen side by side, but viewing the actual programs was the same (in size). I don't really view programs side by side right now (I use the ALT-TAB shortcut alot to view multiple programs I have open at once), but I could see how having programs viewable side by side could come in handy.
I had a Toshiba 17" laptop before that was too HEAVY to lug around even if on the weekend so I no longer want a heavy laptop and want something more portable to take with me on my weekend excursions to the local cafe/library which basically means going from home to car and car to location at most, but when I go to use the restroom, I like to take it with me (do not feel safe leaving it behind on table) so I don't want it too heavy.
I do plan on getting me a Western Digital external hard drive to backup ALL my files yet since I plan on keeping the computer for as long as it'll hold up, I want to make sure I have alot of storage to keep up with me. I like the flashdrive component because there are fewer moving parts so less likely to have problems in the long run and given that (despite my need for alot of storage), I'll backup my photos/music to external drives should I end up maxing out on my storage.
I value your opinions, please help me DECIDE!!!!! I'm frustrated and it's driving me nuts!!! I know it's too much to ask, but if they had a 14", I would probably go with it! A 2" difference seems pretty big. :-)
THANK YOU!!!

Thanks guys. I'm set on the 15" now and am now deciding on whether I should go with the standard MBP or the MBP with retina display? I'm not an advanced photographer, but I do like to take alot of photos especially when travelling and I do plan on creating slideshows with my photos synched with music. I don't think I'd be one to really be able to tell the difference between a retina vs. non-retina screen given that since I can't really tell the difference between a tv screen with vs. without HD. So for me, I don't think it'd be about the retina display at all. It is more about the storage capacity AND the fact that I hear with the retina/flash storage, that there are less apt to have problems down the road so a more sturdy a machine. Given I take alot of photos/will be creating slideshows wth my photos, and downloading/playing music, I'm thinking the standard MBP might be better storage-wise. But also given I plan on keeping this laptop for a long time (basically, until it breaks or becomes too slow to function productively), that makes me want to go the retina/flash storage route. SIGH.
Should I not be so concerned about the longevity of the machine, but rather opt for the one with more storage?

How do I get the most out of my Macbook pro with retina display?

Hi,
I am new to apple had an Iphone and loved it and was drawn in by the advertisment for the new macbook pro with retina display and decided to get myself one. I have pretty much taught myself everything so far and I think I have a basic enough knowledge now of working my way round my mac and was wondering if anyone has any suggestions on how I can look to develop as I feel I have got all the gear but no idea!\
Any suggestions are greatly appreciated,
Cheers

http://www.apple.com/support/mac101/

How do I connect an external microphone to a Macbook Pro with Retina display ?

How do I connect an external microphone to a Macbook Pro with Retina display ?
Alternatively how do I connect an audio input at a level that would normally have gone into a 'line input' socket ?

Plug it into the linein/headphone jack if there's just one. It'll switch between the two modes automatically depending on what you plug into it.

Dead Pixels on Macbook Pro with Retina

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