Dead Pixles

I have had my Macbook Pro Retina Display (late 2012) for just more than 1 year now (JUST OUT OF MY WARRANTY). I noticed that it has about 6 dead pixels. I spend about £1,800 ($3,000) which is a huge amount for a laptop. Is there anything that i can do??
Please Help!!

I spend about £1,800 ($3,000) which is a huge amount for a laptop.
You never considered purchasing AppleCare?

Similar Messages

Iphone screen now has a boarder of "dead" pixles help

my ipone 3gs is working fine but the visable screen has shrunk so there is a 1mm frame of dead pixles surrounding the display .
does any one else have this problem or better still know how to fix it?

If no change after the standard troubleshooting steps which in order are power your iPhone off and on, an iPhone reset, restoring your iPhone with iTunes from your iPhone's backup, and restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup, more than likely your iPhone has a hardware failure. The iPhone includes a one year warranty. You can call AppleCare, or make an appointment at an Apple store if there is one nearby, or the carrier for your iPhone may handle iPhone warranty claims.

Dead pixle question

I noticed I have a dead pixel. I wan wondering if applecare would do anything about it if I called of is that not covered in the warrenty?

First time I experienced a dead pixel was from my Benq laptop, it was just one and it didn't concern me much, or enough to get it fixed.
Anyway, actually I've had my MacBook pro for 5 days. It has been sitting on my desk quietly and I haven't even walked out the door with it once. I'm just surprised by the lack of attention and quality assurance apple does. In fact, I haven't had a single Mac product that didn't have some sort of problem with. From my sound sticks to my ipod. In fact, my ipod is in the shop, again. My 20" monitor still won't go to sleep mode properly, my DVD drive in my G5 had to be replaced the other month... don't get me started with the OS9 days.
Anyway, I'm disappointed too, but not surprised after all the experiences I've had with Apple.

Just brought a new iBook G4 12" yesterday, has 62 dead pixtles

im shocked to see how many dead pixtles my new iBook has. will apple give me a new one free of purchess?!?!
i just started it up and around the middle was 62 dead pixles
iBook G4 Mac OS X (10.4.4) iPod G5 30GB white

Yeah, You'll get a replacement.
I believe that apple have a policy that a monitor may have up to 3 dead pixels on it, and still be fine for purchase, but even if you only had three, if you made a fuss about how it interupts your workflow/viewing pressure then they replace it anyway.
But 63 dead pixels is pretty atrocious , Hopefully they'll replace that regardless of the 14 days, but hurry just in case.

ONE DEAD PIXEL ACCEPTABLE?

i have one dead pixel in my right top corner you cant stee unless everything around there is lit up, but when it gets dark like in the sliding menu you can see it...is this acceptable and will it get worse as in more dead pixels later on?
Solved!
Go to Solution.

It's always annoying, but I am not sure of Nokias policy on dead pixles. I had dead pixles on my computers before, but never on a cellphone. I had one on the Dell laptop I am using now. It was dead from the beginning, but after 2 months it dissapeard. Now the screen is perfect.
I have read a lot of posts on other forums about pixle massage and programs to get the pixle back, but as I have understood, it's a difference between a dead pixle and a stuck pixle.
If nobody can answer you on this, I would use the contact link and ask about it, or take it to a carepoint. But as i mentioned, I don't know what the policy is on that issue is.
Personal opinion - the screen is small and it's annoying. It should be covered by warranty and get replaced.

N96 has 2 dead pixels had fone 5 days!!!

I have a n96 on vodafone and i have 2 dead pixles. Is there anything i can do also my slide is alot more shakey than my firends n96 and i havnt missused it in anyway. Why is this is there anyway i can fix?
Thanks
Solved!
Go to Solution.

Take the handset back to the outlet you got it from.
They may try to advise you it needs sending to a Nokia Service Centre.
I would decline a repair due to it being so new.
Ask for a replacement and if you are refused then the next steps are up to you.
The Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not
Nokia Lumia 520
 iphone 6 Plus.
Be happy !!

'09 MBP with some odd screen anomalies

My MBP has some odd screen anomalies. They appear as small blotches of greyness and can only be seen clearly on a white background and when the backlight is bright. When viewed from a viewing angle almost parallel with the screen, one can clearly see the overall shape. They exist in an almost perfectly round ring around the center of the display with an average diameter of about 2.5 inches. The greyness is thickest on the top half of the ring. There is a distinct spot about half an inch above center and the lower semicircle is filled with random grey dots. It looks like, of all things, the Death Star if looked at straight on, or as if someone used the screen as a cupholder.
It doesn't look like image persistence or dead pixles. The anomaly does not move around or change colors, nor does it appear to get any better or worse with time.
I have no idea where it came from or why...
Anyone have any ideas?
Thanks!
/Tycho

do a pram reset http://support.apple.com/kb/ht1379 and then try verifying your icc color profiles with colorsync utility (verify and repair) found in your utlities folder in the applications folder.
This sounds hardware related though and you should take it in to an apple specialist. sounds like a ball hit it or someone punched it and the LCD is broken. can you still see it when you turn the screen/computer off?)

Ipad mini permanent lines

I had My ipad Mini 64gb for xmas present from my friend and my friend bought this in South Korea when he went there for work.
Now my ipad mini has recently started showing a line 3/4 of the way down the screen just to the right side only.
the block is shown with many lines first and then goes to black within a few mins.
So i took photo as a screenshot and checked with my iphone how it looked but it was shown full screen.
I'm wondering if the screen was faulty or something? Is this a dead pixle or something else?
Has anybody got the same issue? Can I get repaired in London?
Please help :-(
iPad, iOS 6.1.3

Try a reset.
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Loose Thunderbolt connections and SD cards not reading

Hello
I will give it a try to see if someone can assist me. I am having some issuew with my MacBook Pro 15 Retina laptoop. The thunderbolt connections seem to be very loose and one slight movment or pull on the cable disconetcts what ever is conncected. Here some examples. The thunderbolt ethernet connector keeps disconection with just a slight wiggle on the port. My hard drive ejects by it self ( which is a pain as you loose a lot of work and the drive corrupts eventulally) and one other issue I had was when doing a live broadcast the video feed from my Blackmagic box got interrupted all the time. So my questions is there anyway to tighten the connectors so they are as tight in the computer as they are for example on my GDrive. Also my SD card reader is not reading any cards anymore.
I have to say and I hope a apple technicain is reading that that i am not to impressed with the quality of this particual model. even so I dished out over US$4,000 for everying. After about 6 weeks i had pixles dropping out on my display right now i have about 15 dead pixels ( already contacted apple support but i have to sent it in but right now can not afford being without a computer is my bread and butter and can not affored a second one luckily i have the protection plan and hope i find the time to sent it in.
Now the issuew with the thunderbolt is very annoying sorry Apple for that price conectors should be fitting nice and snug and not loose like they do now.
I love the perfromance and the display ( besides the dead pixles) but hope apple will improve and bring out a better machine and will look at all the details
so hope someone has some idea how to get a better fit with the thunderbot

Hi, I had the same problem. Soo loose that I was incapable of using an external monitor or disk.
So I designed a gadget to secure both the Thunderbolt and MagSafe 2 connectors together, effectively providing the strength of the MagSafe magnet to the Thunderbolt connector
If you have a 3D printer you can download the CAD file here: http://www.thingiverse.com/thing:221478
If you want to purchase it directly, you can do it here: http://tinyurl.com/o57jrke

Dirt under iTouch Screen

Hi guys!
My friend has just recently passed me his 3 Gen iPod touch, for me to use. I might buy it from him (he's the first owner by the way). Cause I am going into the military soon and I have my whole calander synced via iCloud and he has no use for it anymore. So I figured I might as well get a non-camera iTouch to keep my calanders in sync via iCloud as I wouldn't want to have a non-camera phone with a seperate calander, and a iPhone on my off days with another calander causing conflicts to my schedule and all.
Anyway, upon just using the iPod touch abit, I realized that there's some fungus or dirt that somehow got under the glass screen of the iPod touch. This along with a stuck or dead pixle. So I was wondering is there a way to replace the screen? Or get it cleaned? Also at what cost!
Here are some details that may help my situation too.
1). The iPod Touch is out of Warranty, so knowing that I'm willing to pay for a screen replacement or some service, if the price is not to crazy.
2). I live in Singapore, so I have no idea where's the Apple service centres here. But if there is I wouldn't mind going down there.
3). I wouldn't want to go to a 3rd party shop here, or rather those shady stores that offer "iTouch and iPhone repair serivces" I rather go to an autorized reseller or serivce centre to get my screen fixed up. Even if it cost more.
4). If need be I can get information about where the iPod was purchased, but the proof of purchase is probably gone already.
Any help would be great!
Thank you,
Edwin

- Apple will exchange it for this price:
Apple - Support - iPod - Repair pricing
- A third-party place may be less expensive and some do clean the screen. Here is one, Google for more.iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
- Do it yourself:
iPod Touch Repair – iFixit

Who's got an i7 and having NO problems?

Ok. I have a G5 tower and want to buy the 27" IMac i7. After reading about cracked screens, flickering, blackouts, yellow screens, etc. I'm curious who has a machine they're totally happy with and who thinks they haven't one problem with it? I've heard the rap that the forums are mostly places for people with problems but I don't always believe that to be true. I think there are many people who own a machine and are curious about others opinion. I have 2 days to decide since I found a dealer with the machine I want in stock but basically want to hear the good stories about the machine for a change.

MacMan 71 wrote:
When I worked as a mac tech and @ the apple store, I always told people never to buy the first model of anything... and what's the first thing I do??? put myself on the waiting list for the i7. I had ONE stuck subpixel out of the over 11 million on that beautiful screen. Also the isight camera had 9 dead pixles (red and blue/gray dots all over). I returned it, and will probably wait to buy another one. Other than that, the thing was gorgeous.
Being optimistic and knowing or adding the variable of infantile mortality failure rate as a rational variable I have gambled on more then a few occasions on introductory models. Being that said the only first models I have encountered are the G5 iMac, severe overheating. Not too shabby. I have purchased the Mac Pro dual 2.0, zero issues. The iMac 700, zero issues, still viable! The Mac Dual Mirror Tower, over heating issues solved by replacing aluminum heat sink with copper heat sink.
So far the i7 has remained stable and without incidence.
"Knocking on wood... or shall I say Aluminum ..."

Horrible ghosting from Sony V1E camera

I'm getting horrible ghosting with HDV footage when there's a lot of movement on screen using final cut pro 6.0.6 with a sony V1E connected by firewire. The problem is not there while editing, but is there in the imported .mov and in the exported .mov using the h264 codec. I've had the shutterspeed down to 24 and up to 300 and above, shot progressive and interlaced, and used firewire HDV and firewire basic settings.
Any help greatly appreciated. Thanks, Roland

I've been dealing with the same issue with my Smart TV that I had for 3 weeks that had dead pixles. I'm now on my 4th TV that they've send me that was damaged when delivered and all they have to say is sorry for the inconvienance. This has been going on over a month now and still no replacement, so I decided to go back to Best Buy yesturday and after showing them all the shipping labels and pictures of the damaged televisions they had sent me they replaced my TV with no hastle, This has been the worse manufacture transaction I have ever had to deal with. I will NEVER purchase a SONY product again, customer service is key to a product. If you ever get a email or phone number to a CEO or president please let me know Thank you, Rebecca

MBP 2011 keeps freezing after a terrible incident.

Okay, so today while I was walking, my laptop bag accidentally bumped into a wall. It was not a hard hit, yet hard enough for me to notice it.
Afterwards I used the computer for studying, only using Chrome and Word. Later this evening I used it again, same programs, and while I was in Chrome it just froze. It looked like dead pixles was all over the screen, and the screen was divided in 2 parts, one bigger than the other. (I have pictures of it if that will help).
I turned it off, pressing down the power button and rebooted. Same problem a bit after startup. I checked the system log, and it reports this at the time of the freeze: error: gpu_watchdog_thread.cc(253) The GPU process hung. Terminating after 10000 ms. Everytime the computer freezes I get the same message in the log.
So, what's up with this? It seems to happen everytime I use Chrome, for some reason, and the computer turns very hot with fans blasting. Right now I'm in safe mode using Safari, and it hasn't happened as of yet.
Here's the result of my EtreCheck:
Thank you so much in advance for helping out!
William
EtreCheck version: 1.9.11 (43) - report generated May 23, 2014 12:15:34 AM GMT+02:00
Hardware Information:
          MacBook Pro (15-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,2
          1 2 GHz Intel Core i7 CPU: 4 cores
          4 GB RAM
Video Information:
          AMD Radeon HD 6490M - VRAM: 256 MB
          Intel HD Graphics 3000 - VRAM: 384 MB
System Software:
          Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:37:13
Disk Information:
          TOSHIBA MK5065GSXF disk0 : (465.76 GB)
                    (null) (disk0s1) <not mounted>: 200 MB
                    Macintosh HD (disk0s2) / [Startup]: 465.44 GB (25.94 GB free)
          HL-DT-ST DVDRW GS31N
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Computer, Inc. IR Receiver
Thunderbolt Information:
          Apple, Inc. MacBook Pro
Configuration files:
          /etc/hosts - Count: 42
Kernel Extensions:
          [not loaded] com.eltima.ElmediaPlayer.kext (1.0 - SDK 10.4) Support
Launch Daemons:
          [not loaded] com.adobe.SwitchBoard.plist Support
          [not loaded] com.eltima.ElmediaPlayer.daemon.plist Support
          [not loaded] com.microsoft.office.licensing.helper.plist Support
          [not loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [not loaded] com.adobe.CS5ServiceManager.plist Support
          [not loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist Support
          [not loaded] com.facebook.videochat.[redacted].plist Support
          [not loaded] com.google.keystone.agent.plist Support
          [not loaded] com.spotify.webhelper.plist Support
          [not loaded] com.valvesoftware.steamclean.plist Support
User Login Items:
          Flux
          iTunesHelper
          Octoshape
          AdobeResourceSynchronizer
Internet Plug-ins:
          JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
          FlashPlayer-10.6: Version: 10.3.181.34 Support
          QuickTime Plugin: Version: 7.6.6
          AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
          Flash Player: Version: 10.3.181.34 Outdated! Update
          AdobePDFViewer: Version: 11.0.06 - SDK 10.6 Support
          SharePointBrowserPlugin: Version: 14.0.0 Support
          Google Earth Web Plug-in: Version: 7.1 Support
          FlashPlayer-10.4-10.5: Version: 10.3.181.34 Support
          Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
          iPhotoPhotocast: Version: 7.0 - SDK 10.7
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.2
User Internet Plug-ins:
          OctoshapeWeb: Version: 1.0 - SDK 10.8 Support
3rd Party Preference Panes:
          Flash Player Support
          Growl Support
Top Processes by CPU:
              52%          storeagent
               4%          App Store
               2%          WindowServer
               2%          WebProcess
               1%          Safari
Top Processes by Memory:
          336 MB          WebProcess
          188 MB          Safari
          156 MB          Safari Webpage Preview Fetcher
          119 MB          App Store
          53 MB          DashboardClient
Virtual Memory Information:
          459 MB          Free RAM
          1.04 GB          Active RAM
          448 MB          Inactive RAM
          2.06 GB          Wired RAM
          197 MB          Page-ins
          668 KB          Page-outs

Three beebs signifies a RAM issue.
seymour_stein wrote:
Can I perform a hardware check without it?
Maybe. Try starting your MBP with the OPTION+D keys held down. This may not work.
If not, download from Kelly computing Rember and run it overnight to get enough loops in the RAM test.
http://www.kelleycomputing.net/rember/
It is in your best interest to get replacement installation disks. They can be purchased from Apple Customer Relations. You must provide them with the serial number of the MBP and there is a charge.
With these, you can run the Apple Hardware Test and repair the internal HDD of your MBP (as I wanted you to do earlier).
Ciao.

Stuck: Need Disk repair but DVD drive dead and only have USB 1

[1 Ghz flat-panel iMac with USB 1 ports (no USB 2) and also Firewire 400]
I noticed a strange discrepancy (small but concerning) between the size of a folder on hard drive (folder of all mp3's with no subfolders) and the backup of the same folder on a mounted thumb drive.
(The size difference was not due to any invisible .DS_Store files and both folders are displayed in List view format.)
Disk Utility reports three things:
1. Incorrect number of thread records
2. Volume Bit Map needs minor repair
3. Checking volume information.
Volume free block count",0) [I might have mangled this line]
(It should be 13438611 instead of 13437937)
Here is the GOOD (but these are useless as explained under the "Bad"):
- I have a Tiger 10.4 boot DVD for a repair ==>but see below
- I also have a Disk Warrior disk (never used)
Here is the BAD:
- My built-in optical drive [Pioneer DVD-RW DVR-105] is -- I now discover - defunct and DEAD - it does not run the Tiger Boot DVD (in pristine shape).
- I bought an external SuperDrive (unopened) but I believe no boot from USB 1 is possible in PowerPC so a SuperDrive with USB 1 is useless.
Questions:
1.) Is there any way to boot from some external source (optical drive is DEAD) to run Disk Utility and/or Disk Warrior? -- I see none in this case! (gulp).
2.) More importantly (and this is my fundamental concern): Do the three Disk Utility hard drive issues constitute any direct threat to the integrity of my files?
I have almost everything backed up to duplicate thumb drives over these many months as standard practice.
Are these Disk Utility errors fully isolated to hard drive directory-keeping...or do these directory damage errors pose the possibility of mangling or harming my files or their metadata (filesize, etc.).
Put another way, when files are backed-up from a hard drive under the Disk Utility reports above, do they remain unharmed and undamaged by the situations reported by Disk Utility?
Thanks,
Bill

Jeff and Michael,
Thank you both for your generous and thoughtful input.
Michael: As I slept on it overnight, the exact same idea occurred to me of trying a Target Mode to the iMac from my Lion MacbookPro (I have it but stupidly have yet to use it much!).
I did buy a Firewire 800 (MBP) to Firewire 400 (iMac) adapter cable a few months ago!
CONCERN: Would there be potential compatibility issues or risks in running Lion 10.7's Disk Utility against the hard drive of the old OSX 10.4 iMac in Target Disk Mode?
==> Assuming an "it's ok" answer to the Target Disk question, would the majority of users agree that the Target Disk Mode would be more prudent than running:
fsck -fy in Single User Mode
I have never done fsck -fy before especially because I was under the impression there were issues with Journaled drived but from what I have read today...it looks ok to do)
Jeff: Can't thank you enough for the reference to the OTW DVD drive. I might first invest $10 in one of those DVD lens cleaner disks that I've read about. It's probably not the issue or else why would the drive read commercial Music cds perfectly well!
Thanks,
Bilil

New C310 - Wireless working FAIL - Printer's wireless network seems to be dead

Product: HP Photosmart Premium C310
OS: Windows Vista 64 bit and Windows 7 64 Bit
Error: Wireless working: FAIL
Changes: No changes since this is the first install of this printer ever
Description:
I've just unpacked my new C310 as a replacement for my older HP Inktjet 3845.
But when trying to install the wireless network everything I try seems to fail.
Printer doesn't detect my wireless network (blue wireless led is blinking 1sec on - 1sec off )
HP Network test tool on my laptop (standing next to the printer to test it's location ) gives no issues whatsoever, wireless network is strong and working very well.
Settings of the wifi connection are WPA security, no WPS, Channel 11, ... .
When I run a Wireless Network Test report from the printer menu, the result is (= printout)
* Wireless On => PASS
* Wireless Working => FAIL
* All the other points below are on status NOT RUN so no connection at all ...
Solutions tested:
Tried to reboot printer while waiting 1 minute in between => No result
Reset to factory settings straight on the printer => No result
Tried to run the Wireless network Setup Wizzard several times without merit.
Explanations on the forums seemed to be that this might be a faulty wireless network card in the printer?
Since this is one of the reasons of buying this item, I do need it to work.
Can anyone provide me advice/next steps?
Kind regards,
Raf

Great info and troubleshooting, thanks!
Unfortunately, I think you have a dead radio. This is how to contact HP support: www.hp.com/go/totalcare
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Dead Pixles

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