Dead Polycarb 24" iMac

Ok, so one day, go to wake my iMac from sleep, it freezes, force a hard restart, it never boots again, get a white screen with nothing on it, no matter how long you leave it up. Took it to the geniuses, said it was the hard drive, replaced the hard drive, no change. It doesn't respond to anything (had a disk in the drive; can't get it out). I have tried all the different key combos to reset this and reset that, but nothing. Have reseated the ram. nothing. have plugged it in after it sat for a month. nothing. So, I think it is the logic board, but want to make sure there are no other things it could be before I ship it of to get fixed. Had given up on it, but I want to try and get it running again

freak wrote:
Ok, so one day, go to wake my iMac from sleep, it freezes, force a hard restart, it never boots again, get a white screen with nothing on it, no matter how long you leave it up. Took it to the geniuses, said it was the hard drive, replaced the hard drive, no change. It doesn't respond to anything (had a disk in the drive; can't get it out). I have tried all the different key combos to reset this and reset that, but nothing. Have reseated the ram. nothing. have plugged it in after it sat for a month. nothing. So, I think it is the logic board, but want to make sure there are no other things it could be before I ship it of to get fixed. Had given up on it, but I want to try and get it running again
Sounds like everything has been tried. I would take to an Apple Authorized Service Center. They can usually diagnose right there or withing a days time.
Repairs are usually faster too. Speaking from experience for 10 years.

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Dead pixel 27" iMac

Well, I've had my new iMac for around a month now and it's great and today I was working in Photoshop and tried to wipe what I thought was dust off my screen, then I realised it was beneath the glass and a dark dead pixel! NOOOOOO!!!! Because it's a kind of small horizontal line I think 2 pixels are dead. I don't know if they were there from new or have developed over time.
Now I know it's usually just down chance on normal PC laptops and displays as to whether you get a dead pixel or not and you usually have to live with it unless you pay extra for a dead pixel protection thing, but what is the score with new iMacs? I've read an Apple dead pixel policy from 2010 that says up to 10 are perfectly acceptable on large displays. Is this still the case? Pretty expensive bit of kit to have dead pixels.
Do I have any grounds for a replacement?
I wish I could undiscover it as my eyes are drawn to it immediately now. :'(
It looks like this...

Your iMac is in warranty, so take the iMac to an Apple Store or reseller and the display should be replaced free of charge. Dead pixels are a problem, and as a problem, they must be repaired free of charge if your Mac is in warranty

Dead screen on iMac -- worth reparing?

A friend gave our family an iMac 2.16 core 2 duo (model A1207). "Everything works fine, except the screen has (apparently) died." Is this worth paying to fix? Fair assumption that the computer has otherwise been well taken care of.

EricB336 wrote:
Yeah, this is the answer I keep coming back to. I have found a site that sells a new LCD screen for $90, but that doesn't mention labor (trying to fix might be over my head) nor the possibility that it's not the screen that needs fixed.
(Site: http://www.powerbookmedic.com/20-Intel-iMac-LCD-p-22191.html)
Does it make any sense to view the iMac through an external monitor?
Assuming the only thing wrong is the display in theory you could use an external display, getting it to work without seeing the system preferences would be a real trick though. A new display for one of those will cost hundreds, you can look for one on ebay if you want to bother but as mentioning throwing any money at an 8 year old computer simply does not make much sense.
Apple has a recycling program and even on that the thing has zero value.

Dead bug behind iMac monitor..

I saw a bug crawl on my screen, so I tried to kill it.. Unfortunately it wasn't on my screen.. It was instead inside my screen. So behind the glass or whatever, there's a dead bug.. And I don't know what to do about it.. Any help? Thanks

you can try to remove the screen/front bezel (not easy) and remove the bug, or if you are unconfortable doing it, bring it somewhere to have a professional do it.
find your model here and see if it has instructions: http://www.ifixit.com/Device/iMac_Intel

Dead/blue screen imac intel

Bought the imac 17" intel, thought it would be just like a Mac and I would not notice the intel chips, but no 2 days into my macintel trip I get the bluescreen of death... I kid you not it has gone blue and even after re-installing the OS it is still blue blue blue, sigh time to call Apple.
Has anyone else found a solution to this or is Apple my only hope...
imac intel 17" Mac OS X (10.4.4)

You probrably should bring it into an Apple store for service. You didn't break it yourself and the product is faulty.

Dead iMac 17'' Intel

Hello everyone,
I have a big problem with my iMac 17'' intel, and a service provider in Serbia, the only service provider in Serbia.
I broth my iMac to a service provider in Serbia - GlobeNet (www.applecentar.co.yu ) a month and a half ago, on 13th December 2008.
I finally got some news today, and they said that my iMac is dead. It took a month and a half to find out that it's dead.
My iMac is a few months out of warranty, and it's dead. What does that even mean.
So what they said is that I have to by a new one.
Am I dreaming this.
There are a few problems with it:
Vertical lines on the display
Super drive won't read or write DVD's
and finaly it won't boot most of the time and when it does the screan goes black and it wont respond to any command
Does anybody know what to do, who can I contact, I tried [email protected], but I got an automated response that there is no email contact.
Pls help

Thank you for your suggestions.
I called again today, and today some other guy said that they still haven't diagnosed what's wrong with it.
Seams that it was in clinical death hehe. I'm laughing because I don't like the alternative.
They also said today, that they will check my iMac right now, and call me in a few hours. ???!!!!
Why was it there for a month and a half if they can diagnose it in a few hours.
Does Apple have any criteria what so ever, when they authorize service providers.
Sadly my conclusion is: don't use Apple products if you live in Serbia.

27" Retina iMac dead

Less than one week old, my 27" Retina iMac is… dead!
I put it to Sleep a few hours ago, and returned to find that I could not wake the machine. Screen trouble? Pressing the Power button, to turn it OFF, and pressing it again to turn it ON produced NOTHING. A black screen.
Checked the power strip (other devices are powered ON)… checked the U.P.S. (lights are ON)… tried a wired keyboard and mouse (no change)… Nothing works.
I hardly know this machine yet. Should there be a tiny LED light somewhere, indicating whether it's receiving power? (There is no LED to be seen.)
Has the screen died on me? The power supply? Something else? I am out of ideas.
Luckily, I have a nearby MacBook Pro, to let me post this Question.
TIA.
John Lincoln

Me again. Turns out that the problem of a "dead" 5K Retina iMac (unable to Wake from Sleep) might be a common problem.
I just got off the phone with Apple Support (800) 275-2273. I told the Tech that, when put to sleep, the iMac won't wake up without UN-plugging the machine, and plugging it back in. He said this is the same as re-setting the SMC (System Management Controller) on this model — which is accomplished by UN-plugging the computer, waiting 2-3 minutes, and re-plugging it back into the electric socket. That's it.
And he told me that the problem appears to be caused by having a particular setting checked in: System Preferences > Energy Saver.
The solution is simple — just UN-check the option: "Put hard disks to sleep when possible".
I've only been flying with this "fix" in place for a few hours, but Sleep-Wake-Sleep-Wake seems to be normal, and functioning well.
Using OS X 10.10.1.
If this is your problem, give it a try.

Dead iMac returns policy

Apple support tells me that my dead £2800.00 iMac cannot be returned as it is more than 14 days since delivery, I have owned it for 27 days and used it for 6, to compound the joy have also been informed me that to return it for repair I have to put it back in the original packaging and to expect to wait at least 14 working days to get it fixed.
I have not got the original packaging so have to take it to a apple repair shop and just hope that eventually it will get fixed. I run the risk of forever being stuck with a unreliable piece of kit, which I feel is utterly unacceptable,the correct response from apple should have been to get a new one swapped over and apologies for not checking the original machine before sending it out.
I am left with the impression than now that apple have my money they would prefer me to just go away , Is this attitude of indifference in the customer support department something that others have met with and how do I highlight this unreasonable policy regarding returns.
many thanks

aluncrockford wrote:
I am left with the impression than now that apple have my money they would prefer me to just go away , Is this attitude of indifference in the customer support department something that others have met with and how do I highlight this unreasonable policy regarding returns.
many thanks
You’ve spent a goodly amount of money and you are disappointed which is to be expected but you are reading too much into what you were told and letting emotion cloud the issue. Apple’s isn’t indifferent but it does have a (liberal) returns policy which has expired. Many technology companies don’t even offer 14 days. Your computer is still under warranty and will be repaired - Apple doesn’t get high marks for customer satisfaction by hoping its customers will go away. There’s no guarantee that Kappy’s advice will work but returning to the store you bought it from and talking to the manager about your disappointment in a non confrontational manner can work. Apple does want you to return to purchase a new computer and/or other Apple products in the future and Apple store tend to be run with long term relationships in mind.

Question mark in folder flashing. Nothing works, can I conclude my HD is dead?

My computer screen froze the other day and the only thing I could do was to restart it.
However, when I did, all I got was a grey screen and a question mark flashing in a folder.
I have since then tried everything suggested in these cases. Nothing works, no matter how I reboot, I never get anything else than the flashing question mark on a grey screen.
I have 3 old installation discs (Panther!) - should I try these?
Or can I conclude that my hard disc is dead?
My Imac is from 2008 (or 2009…) and was running on Mavericks.

If you have the original disk that shipped with the iMac, you can try booting from it.
Put the disk in and restart the computer while holding the C key down. If the computer boots you can start the installation process. (You are not reinstalling.) After the screen where you select the language you will see a menu bar. Click Utilities and run Disk Utility. In DU, select the hard drive on the left, First aid, and click Repair disk. When that is done, quit DU and restart the computer in the usual way.
If DU tells you the disk cannot be repaired, you will have to replace it.

Rebooting to OSX on iMac

Hi,
I've got an iMac from a friend that I was using to access a hard disk from a dead G4. The iMac is a G3/400Mhz/128Megs RAM with OS9.0 installed, I don't know which version of OSX is installed, though it's not Tiger.
When I got the machine it was running in OSX. I managed to get the machine to boot into OS9 but now can't reboot it in OSX, and I don't want to give it back until I've restored it to its original OS. I know this should be a simple thing to do but for the life of me can't figure it out! I've been trawling these threads but still can't find a solution.
Any advice would be gratefully recieved.

Thanks for the replies.
I have a feeling that my friend will not be able to get any further than I can!
Pressing the 'X' During startup does nothing, the machine still boots to OS9.
I've tried the option key startup and get to a screen with three buttons/icons.
On startup three buttons present themselves: a button with a circular arrow, a hard disk icon with a small os9 logo on the lower right hand side, and a button with a right facing arrow (active). Clicking on the right facing arrow launches OS9. Clicking the circular arrow seems to do nothing. The middle hard disk icon seems not to be active. Wonderfully cryptive!

Is there a fix for a dead ethernet port besides a new logic board?

My ethernet port went dead on my IMac. I unplugged the ethernet cable and plugged it into my laptop and it worked instantly. I am still able to connect wirelessly. I bought an apple USB to Ethernet converter and plugged it in. It worked for about 3 days and then it went dead. Once again I was able to unplug the ethernet cable, plug it into my laptop and instantly had a connection. Is there a fix for a dead ethernet port besides a new logic board and if not how do I figure out which logic board I need?
Thanks
Step

This problem baffled me. I kept getting the "ethernet cable unplugged" error after testing my cables good. Was abut to write it off as port gone bad when I found this thread.
The YouTube video reference above fixed my problem. (http://www.youtube.com/watch?v=u1P6X87qArs)
Basically go to SETTINGS/NETWORK. Then highlight your ETHERNET port and click the ADVANCED button. From there click the HARDWARE tab.
Set
CONFIGURE to MANUALLY
SPEED to whatever your ethernet speed is, in my case 1000baseT
DUPLEX - FULL DUPLEX, FLOW CONTROL
Leave MTU at Standard
Hit OK.
Then don't forget to hit APPLY. I didn't do this the first couple of times assuming hitting OK applied these settings. You gotta hit APPLY.
In about two seconds, my Ethernet connected again.
I went back and reset it to AUTOMATIC just to test and after doing so got the cable unplugged error again. So I am leaving it on manual and it's working.

Intel imac 2.4ghz just died

I have been a happy intel iMac user, ok occassional video tearing but liveable, and use the iMac for photojournalism work. Just browsing ebay and everything went dead, black screen, no sound, no lights, nothing.
I checked the 10amp fuse and it is fine, there is power in the cable to the iMac, however it will not start up and is completly dead. The iMac is now out of warranty, as far as I can tell, so if anyone has anything I can try to get the iMac to startup it would be greatly appreciated.
I have a full backup via Time Machine (I hope, it does give the odd error now and again), but the days without being able to work with the machine are going to kill me and my business, I will have to boot up the windows vista machine just to keep on top of things. Has anyone else experience this problem with the iMac 24" and found the fault if it is common?

Hi , I've just seen your post. My iMac had trouble starting up, pressed button started to power up and a couple of seconds in just died, then nothing at all, I took it in for repair, and although they said they hadn't experienced any problem with my mac, they did replace something to do with power as they knew this component had because this fault in other machines. This has happened again to me this evening and it took me a while to get it to power up, and consequently I found this discussion board and placed my 1st post,but so far no one has been able to offer any suggestions other than take it back. Good luck

Mimi seems DEAD!

I recieved an iPod Mini for my birthday end of this October...I plugged it in to the iMac to charge up the battery this am...and it is dead! The iMac doesn't seem to know it is there, and I have done all of the press this hold that thing...What is going on??? Should I take it back to Circuit City??? Please help I am confused...I needed it tomorrow...I am having a tooth pulled and DO NOT want to hear the crackling and grinding noise!!!

it probably has a battery drain. read the topic on battery drain

Vertical line issue - How can we get Apple to address this?

Hi guys,
As can be seen in this forum (and a lot of other forums, as well), a lot of people are experiencing this problem on their 17" iMac G5 with iSight. Here are some pertinent details (which may be familiar to a lot of people but can be a primer for those who are just starting to experience the problem):
1. For most of us, these lines started appearing between 13-15 months after they purchased them. The lucky ones either had these failures occur during the first 12 months, or had APP.
2. The majority of these units can be traced to the Shanghai factory W8 (enter your S/N in this website to get the manufacturing information of your unit: http://www.chipmunk.nl/klantenservice/applemodel.html).
3. A similar issue occurred (or is occurring) with 17" PBs. From what I have read on the Apple PB forums, it seems that this has been a long standing issue and Apple has SUPPOSEDLY attempted to censor some of the posts discussing this. Note that these units can also be traced back to the same Shanghai factory.
4. The "iMac G5 Repair Extension Program for Video and Power Issues" which certain people have always been referring users to on posts discussing this type of problem obviously refers to a totally different issue (http://www.apple.com/support/imac/repairextensionprogram/) and is applicable only to first gen iMac G5s. I'm sure that everyone appreciates it but, at this point, it is quite clear that it is not the solution to our problem.
5. Based on the number of posts discussing this very same problem in the Apple forums, it is pretty obvious that these are not isolated issues. There are too many similarities (time of failure, how the numbers of line increase over time, manufacturing source, etc.)
6. Some people have suggested that unstable power sources may be the primary cause of the problem. However, based on the locations of the people with these problems who have posted in this forum, it seems unlikely. From what I can see, the problem happens whether you are from a highly industrialized country (where a stable power source can be expected) or a developing country (where power sources MAY be more unstable).
7. Apple has typically responded (to anyone who has taken the time to write or have their iMacs inspected) that this is not a known manufacturing defect issue. As such, the cost to repair this problem, which can go up to USD 500, will have to be borne by the owner.
8. Based on posts of some people who have had their units repaired, it is the LCD that has to be replaced. This is also supported by posts from people who have resorted to purchase a separate display as a workaround.
Now, the question is, *how do we get Apple to address this issue*? Do we all start writing Steve Jobs about it? Do we go to the press? Should we put up a website and Digg it to death? A spoof video on YouTube? MySpace? Or will we just suffer in silence? Suggestions anyone?
P.S. Suggestions that involve any sort of violence or industrial sabotage are not acceptable, please.
Note that Ale_Tog has put up a Flickr page where we can post photos of our poor iMacs. Just send the photo to [email protected] with the subject "Dead pixels on iMac". No text, just the photo attachment. (+Ale_Tog, if you read this, I hope you don't mind me posting this here. Also, I suggest that we at least put the first 5 chars of the serial number, the factory information which can be retrieved on the link in #2 above, and which country the unit is based.+). I highly recommend that everyone send a photo to show that these are not isolated issues.
To get an idea on how many people are experiencing this problem, here are a list of posts in these forums, as well as others, discussing this issue (feel free to add to this):
http://i7.ebayimg.com/05/i/000/b2/75/2e8d_1.JPG
http://i16.ebayimg.com/06/i/000/b2/75/2ee5_1.JPG
http://i12.ebayimg.com/07/i/000/b2/75/2faf_1.JPG
http://discussions.apple.com/thread.jspa?threadID=974094
http://discussions.apple.com/thread.jspa?messageID=5146382&tstart=0
http://www.macusersg.org/forums/index.php?topic=40998.0
http://discussions.apple.com/thread.jspa?threadID=607522&tstart=180
http://discussions.apple.com/thread.jspa?threadID=463075&tstart=270
http://discussions.apple.com/thread.jspa?threadID=197560&tstart=360 (this is about dead pixels, but one person reported a whole line)
http://discussions.apple.com/thread.jspa?threadID=292889&tstart=390
http://discussions.apple.com/thread.jspa?threadID=293895&tstart=390
http://discussions.apple.com/thread.jspa?threadID=279138&tstart=420
http://discussions.apple.com/thread.jspa?threadID=197630&tstart=465
http://discussions.apple.com/thread.jspa?threadID=197745&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197741&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197641&tstart=585
http://discussions.apple.com/thread.jspa?messageID=4227335&#4227335
http://discussions.apple.com/thread.jspa?messageID=976574&#976574
http://discussions.apple.com/messageview.jspa?messageID=4369582&stqc=true
http://discussions.apple.com/thread.jspa?threadID=778470&tstart=0
Please start sending your suggestions. The more the many-ier!

Yep. I feel Apple's 1 year manufacturer warranty for the iMac is not adequate, especially for an all-in-one unit with a relatively high price.
My iMac G5 started displaying a vertical cyan line about 4 weeks ago, only about 19-20 months after I bought it for Christmas in 2005.
I called up Apple to enquire what could be done and was told by their customer service that a rather long period had elasped since the warranty expired in 2006. So I was told to take the iMac to an authorised repair centre and Apple will not contribute to the cost of the repair.
I expect respectable service life from my computer and anything less than 5 years is totally unacceptable. Thus I seriously question the value proposition for the iMac in this respect. Does it mean that I have to replace my iMac every 2 years? The computer still feel reasonably zippy, I still have plenty of space left on my hard drive, but the screen is failing ...
Today another line (green) appeared on the screen ...
It is my understanding that a number of LCD monitor manufacturers are now providing 3 year warranties for their products. Now why should Apple only provide a 1 year warranty? Especially when the replacement option will cost more than buying an entire new LCD monitor with even better specifications?
Based on the number of responeses I have seen here, this is not a rare occurance and I seriously question their quality control in their manufacturing process. I think Apple should be responsible for these repairs, and also provide a 3-year warranty for their LCD screens.
My iMac's serial number is W8548Zxxxxx.
Sincerely yours, an unhappy Apple customer.

Chapters in iMovie 10.0.1

In the new iMovie 10, I have not found how to put scoreboards of chapters.
I believe that it is an indispensable function to make a familiar filming for DVD and to be able to locate the different situations.
Does someone know some another way of putting the scoreboards of chapters and that the work in a DVD? (IDVD or another software)
Why the "old iMovie" is: iMovie11, and the "new iMovie" don't is: iMovie12 (i see: iMovie without number) version10.0.1?
Another topic: In order that we use the Imac not profesional, but familiar, and like the DVDs sistem.
Why does it seem that Apple already gives DVDs sistem is dead?
Joan
iMac (21.5-inch Mid 2011), IOS MAVERICKS (10,9)

jotacete wrote:
Why the "old iMovie" is: iMovie11, and the "new iMovie" don't is: iMovie12 (i see: iMovie without number) version10.0.1?
The "old" is iMovie '11 is version 9.
The "new" is iMovie '13 is version 10.
As you've discovered, version 10 doesn't not support chapter makers. However, when you installed it, iMovie version should have been left behind in your Applications folder so you may continue to use it.
Matt

Dead Polycarb 24" iMac

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