Dead/stuck/whatever pixel on my screen... unacceptable

Hey guys.
I just bought an iPhone 3G less than 2 weeks ago. I must say that I love it, I think it's a truly great product and so much fun to use.
But anyways a few days ago, while navigating the home screen, I noticed a small white speck on my screen. At first I thought it was dust... I licked my finger and rubbed at it, but no! To my horror it was a dead pixel... it's white in color.
I will be the first to admit it's very very SMALL... but it's there and you can see it when you know where it is... Call me crazy but I feel like I paid $500 for a product that should come with NO defects.
I called the Apple store and told them, the guy said "The warranty does cover pixels. Bring it on it, make an appoint with a Genius"... OK? So that means if the genius guy doesn't think my dead pixel is a big deal, or simply says he can't see it... that means I'm ** outta luck?
I think Apple would value a customer who paid $500 for a product that has a defect, however small it may be.
Please tell me what I should do.

I would suggest going to the Genius Bar and talking face to face with one of the people there. Explain the situation nicely and calmly and see what they can do for you. As you have had the phone for such a short period of time, they may be willing to help you out.
If the do not, keep in mind that you are still within your return period with AT&T so you can always return the phone to them and repurchase a new unit.

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Could I have some help identifying and fixing dead/stuck/hot pixel?

Hello, yesterday whilst watching a movie on my Macbook Pro I noticed something on my screen, at first I thought it was just something stuck on the screen but it seems to be an issue with a pixel. I would appreciate help regarding identifying if it's a dead, stuck or hot pixel and any ways of fixing it. It seems to be smaller than what I had previously experienced (on other machines) dead/hot/stuck pixels to be and I can't really tell if it's white or a light blue. It doesn't show up on any colour other than greys and blacks.
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Stefano.

Welcome to the Apple Support Communities
That's a dead pixel or it may be dust, too. In both cases, as your computer is in warranty, take it to an Apple Store or reseller and you should get the display replaced for free, even if it's only one pixel.
I wouldn't be surprised if that's dust. I have seen a lot of cases related to dust in this forum, but it has got the same solution as the dead pixel

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IPhone 6 screen white pixel (dead / stuck)...

I have a dead / stuck pixel in my iPhone 6 screen, It´s whiter on white background.
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I can't see what you're referring to, but if there is a dead pixel, take the phone back to Apple and they'll replace it. And to answer your question, photos would not be effected by a dead pixel on the screen.

Difference between dead and stuck/lazy pixel?

OK, I have a 4 month old powerbook and 3 months ago dead/stuck pixels started appearing on my screen (Believe it or not, ever since I bought it I have never touch or let anyone touch my screen, I clean it with the smooth cloth I use to clean my glasses). I brought it to an apple center in melbourne, and they said that my warranty doesn't cover it unless I have a certain amount of it on a certain area of my screen or I have 8 of them across my screen.
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I have one thats:
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Hi
First of all I should point out that a pixel as we usually refer to them is actually made up of three sub-pixels. One of each of the primary colours, red, green and blue and it is the combination of these sub-pixels that give us the various colours on the screen.
A dead pixel / sub-pixel is one that remains black whatever the 'signal' being sent. A stuck sub-pixel is one that is always on and will show up as one of the three primary colours.
Apple have a policy on stuck or dead pixels and it depends where on the screen they are as well. I thought the number of faulty pixels was five, but I would check with Apple to see if that is correct.
Some people believe that 'massaging' the area of the screen can 'repair' stuck pixels. But I think you need a liberal application of snake oil to make it work myself
Regards
Phil

New T530 with dead / unresponsive pixel in upper middle of screen

I have one dead or unresponsive pixel in the upper middle part of the screen. It is stuck in red color. It is very difficult to ignore this red dot and it is very annoying to use my machine with this red dot on the screen. What can I do?
I ordered my T530 on July 27th and received it on Aug 20th. I've used it for two days and used UDpixel or similar online tools in attempt to unstuck this red pixel. The pixel is still stuck in red. What can I do about this? Need help. I need to use my laptop for school.
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Intel Core i5-3210M
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TW530 720p HD Camera Mic
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TW530 No Color Sensor
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Solved!
Go to Solution.

Hey Hiplease,
If you computer is under warranty which if your dates are this year then there is a good chance you can get it sent in for repair.
Here is a link that you could read about LCD replacement:
http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856
Here are the service number you can call:
http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
If you have any other questions please post back and we will be more then happy to help.
Best Regards,
Hiro
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Macbook pro retina dead/stuck pixel and warranty question

So here's the situation. A couple of weeks ago I brought my macbook pro 15'' retina into the apple store because the speakers were buzzing sometimes. It wasn't a huge problem, but my 1-year warranty was about to expire so I figured I'd bring it it to get fixed.
About a week later, I went to pick it up and I brought it back home. I tried out the speakers (it was too loud to hear them in the store), and the problem was still there. It wasn't worth complaning and bringing it back because I usually use external speakers anyway, so I figured I'd just live with it.
But about a week later I noticed there is a dead/stuck pixel on my screen. It shows up white against a black background, but is also detectable against a white background. I can also faintly see a mark there when the display is turned off so I have a feeling it was caused by physical damage. I want to bring it in to get it fixed but my warranty is now 2-3 weeks expired. There is a 90-day guarantee on the speaker "repair" I had done, but obviously that is not directly related to the screen.
I realize it's hard to believe screen issues would arise from a speaker repair. However, I think it is at least possible that they damaged the screen when they took the computer apart. I've had this computer for a year without any issues; I definitely would have noticed the pixel had it been there before--I do alot of programming with a black background. It's quite a coincidence that I first notice a problem right after I bring it in to apple.
Do you think I can bring it in and get it repaired? Should I call AppleCare? Also, if they deny me the repair, is it too late to extend AppleCare for another year? Thanks!
(the display is Samsung, for those who are wondering)

We are just users such as you so our opinions don't really matter. Do bring the MBP in to the store and have a talk with a decision maker. Sometimes good things happen but don't expect that to be the case.
Regarding Apple care, you are too late. It must be purchased prior to the expiration of the one year warranty.
Ciao.

Dead Pixel , or uneven screen brightness test

Hello
I will get my new Imac monday.
Could you please tell me how can I check the screen for dead pixels or uneven screen brightness issues?
Thank you fpor your help
Please when you explain, take in consideration that I never used a mac before,
I am a switcher
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Normally you will see any stuck (colored) or dead (black) pixels right from the get go. Many times stuck pixels will unstick over time or by running pixel fixers.
example: http://www.jscreenfix.com/basic.php
In the unlikely event that you have any dead pixels, contact Apple, your local Apple Store or Apple Service Provider there really good about making things right.
All computer displays will exhibit some sort of unevenness and or back light leakage, but most folks don't notice or worry about it. Unevenness can be seen using a solid light gray or light blue back ground and backlight leakage can be checked using a black screen.
+Just slap up your favorite photo's or wallpapers on the desktop and move on.+
Dennis

1 dead pixel on the screen

I seem to have a dead or stuck pixel on the screen. How do I know if its dead, or if its stuck? Do dead pixels look different from stuck pixels?
Im not to bothered about it as I can hardly see it and I struggle to see it, but it is slightly annoying that you know its there. It looks turquoise colour, but when I put some black over it on the screen, you cant see it.
Also, I have downloaded the stuck pixel fixer and run it for about 20 minutes, and it doesnt seemed to have done anything.
Does anyone suggest what to do? Also, does apple have a pixel policy? Like I said im not to bothered by it, but when you know its there it can get a bit annoying. I have to really look for it to see it though.

Yes thats what I was thinking. Like I said im not to bothered about it and I can hardly see it, but might give them a call and see what they say. Its not acually to bad. I have dead pixels on other things before and they have been much worse. It must be because of the resolution of the screen or something.
I have to say, the one thing I hate the most and is the most annoying thing out of all technology for me is a dead pixel, esspecially when its right in the middle of the screen. This one is just at the top where the program menu bar is, so its not to obvious. Infact, its probably the best place it could have happend really, if it were to happen at all.

HT4623 I have da stuck pixel on my screen. On my iphone5. What can I do?

I have da stuck pixel on my screen. On my iphone5. What can I do?

Hi! Sorry for the late reply.
You could go back to Verizon, though it's highly likely they might send it away for repair. If you go into an Apple Retail Store instead they tend to do everything on the spot.
Not entirely sure with Verizon's options (Im in Australia) but can only give it a try

Dead pixel in my screen? What will apple do?

It seems that I have a dead pixel in my screen. I have a keen eye for them as I have had to replace 2 LCD tv's because of this. Even though it is'nt a huge deal I would like it fixed. Any idea on how apple will handle this? Just replace the phone I'm assuming. Anyone have this problem also? What was the outcome?

So in other words what your saying is, there is a standard for how much your screen has to "not work" for them to care? And I read the pixel anomalies article by apple and it seems like a pretty BS way of getting out of replacing a phone. I talked to my buddy who is a TV salesman and he said it is rare to have this happen with TV's and when it does they replace them. Seems like apple should do the same. Hopefully I can get the issue resolved because this is
not the only problem. When I am in the recent/contacts section my screen doesnt work or jumps around (doesnt select where I put my finger, goes random).

Dead pixels or scratched screen?

I just bought a video ipod about a week ago. After 3 days of listening to music I watched the first video and noticed that there was a patch of pixels on the screen that looked discolored, almost like what it would look like if there was water on the screen. It's really distracting when I'm trying to watch a video. I thought they could be dead pixels, but when I tried to exchange it at Best Buy, they wouldn't take it because they said the discoloration was due to the small scraches on the screen. I knew that the screen had gotten a little scratched, but I didn't think it would distort the picture that much!
Am I wrong? I would hate to think that my $300 ipod could be affected by tiny scratches that much. Is it possible to have the plastic front replaced?

but when
I tried to exchange it at Best Buy, they wouldn't
take it because they said the discoloration was due
to the small scraches on the screen. I knew that the
screen had gotten a little scratched, but I didn't
think it would distort the picture that much!
It wouldn't. A few surface scratches - which are actually on the case, not on the screen itself - don't cause that amount (or even that sort) of distortion; you'd have to smash the front of it with your fist or sit on it to cause that kind of damage.
Best Buy is notorious for trying to prevent customers from making legitimate returns. How did you pay for the iPod, cash or credit card? If you used cash, you're probably at the mercy of Best Buy, but if you used a card, just call the number on the back of the card, tell them you were sold a defective product, the seller won't let you return it, and you want to file a complaint. The customer service rep will explain the details to you; you'll have to print out a form, fill it out and snail mail it in to the credit card company, but it's worth it. (Do this soon; by law you only have 60 days to file such a complaint.) The credit card company will investigate, and if they determine Best Buy sold you a defective product, you don't have to pay for it. That sort of leverage, once you take advantage of it, usually leads to the retailing caving in to the consumer rather quickly.
Even if you did pay cash, you should go back to BB anyway, ask to speak to the top manager, and demand a replacement or refund. Be polite, but be firm, and keep asking for higher and higher supervisors until you get what you want.
By the way, in the future, admit to nothing whenever you need to return any product anywhere. I'm not saying that if you spill a beer down the back of your brand new TV that you should try to take it back and lie about the obvious cause of the malfunction. But if you put a minor scratch on something that has nothing to do with the problem you discover soon afterwards (as is likely the case with your new iPod), then take it back and if questioned, say "it was like that right out of the box" and stick to it. As long as we live in a world where employees at places like Best Buy are under orders to do everything possible to stop legitimate returns, you're under no moral obligation to hand them a ready-made excuse to refuse to take the item back.

Scattered dead/stuck pixels! help!

Hi
Recently i noticed one dead pixel on my screen (shows up as bright white against a normal white background). Since then i have seen a few more white and my screen has become littered with hundreds of grey pixels. They're not really in the way but the problem is definately worsening. At this rate i won't have any live pixels left in a few months.
Are these grey pixels dead? They definatly look different to the white dead pixels.
Will i have to replace the screen?
Thanks
Iz

They are noticeable on light/white backgrounds, yes? The pixels seem to glow a bit brighter and some even are darker?
I've noticed this as well. From what I've read, it seems you have a good amount of dust getting trapped behind the glass on your screen.
If you're really worried, take it into an Apple Store near you, or call Apple yourself.

Tecra M3 - Stuck at Toshiba BIOS Splash Screen

Not sure what to do here with this one...
Bit of history... we bought my niece a used laptop for surfing/movies which worked fine when I had it a few weeks setting it up and such, she had it a week and it's now dead. Some days it works, some days won't even turn on. So, after much work determined it to be a motherboard issue, and since it was a $200 DELL, we optedto buy another laptop.
I grabbed a used Tecra M3, been playing with it all week, games, surfing, you name it, seemed a gtood solid performer. I give it to her, she goes upstairs, plugs it in, powers on and just sits at the splash screen.
Two nephews have no issues with theirs, wondering if possible the power outlet surging and killing the systems? She's 16, so (hopefully) knows how to handle a laptop carefully.
Regardless... can't afford another dead laptop. Stuck at startup BIOS splash screen, won't go beyond that. Won't let me into the BIOS, and if I hit too many keeps too many times, laptop just beeps per keystroke.
Any advice?
Solved!
Go to Solution.

Well, not much of a support forum... 2nd posting and neither issue I had had any responses at all.
In case someone see's this because having the same issue, the hard drive was very loose, barely making contact and fell off when I touched it. Pushed it all the way back in and works fine. Pegs on the panel designed to prevent the drive from becomming lose, not very good, still allowed the drive enough wiggle room to shake loose.

My refurbished rMBP 15" has a stuck (white) pixel and is still under the 1 year limited warranty, can/will Apple repair it if I go to an Apple Store?

Hi, my refurbished rMBP 15" has a stuck (white) pixel and is still under the 1 year limited warranty, can/will Apple repair it if I go to an Apple Store?
I just discovered today that my MacBook has a "stuck" pixel. I read that the display has to have at least 5 dead/stuck pixels else Apple is not going to repair it, is it true? My warranty expires in 1 month so I can't really wait for 4 more pixels to die or get stuck.
Temporary fix:
I know that this is something I can't really repair myself, but I tried some things such as changing the display resolution to it's "Full" 2880x1800 resolution and It actually reduced the size of the stuck pixel.
Thank You,
Etienne
MacBook Pro 15-inch (Mid 2012) with Retina display (2.3Ghz Intel Core i7, 8GB RAM, 256GB SSD, GT650M)
Running Mac OS X 10.10

Hello etienne255,
After reviewing your post, I have located an article that can help with questions concerning pixel anomalies:
About LCD display pixel anomalies for Apple products released before 2010 - Apple Support
If you suspect your display contains a high number of pixel anomalies, take your Apple product to an Apple Authorized Service Provider for closer examination.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Dead/stuck/whatever pixel on my screen... unacceptable

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