Dead Time Capsule: Power Off...No Response

One more dead time capsule.
18 months old.
Power off... no response.
Will never buy one again.

Another One!!
I purchased a time capsule in April 2008
This time capsule stopped working about 2 weeks ago and I took it to the Apple Service Centre
As the product is out of warranty I was told I need pay rmb200 to have it looked at. This was not a problem but 4 days later I was called and told they cannot do anything with the product as they are unable to open the unit and my only option was to buy a new one. After getting less than 2 years use out of the unit I was not going to purchase a new one.....
It amazes me that after 2 years I cannot get the unit repaired when it obviously only a problem with the power source as the drive is working OK (I ripped it out!) and why I get charged 200rmb by the service provider when they know they cannot do anything...
This is simply a bad product and trying to get any contact in Apple to complain impossible!

Similar Messages

  • Symptom preceding my Time Capsule Power On Failure: Apple TV2 Glitches

    Hope this helps someone. I spent days re-installing the system on my my Mac Mini and re-updating my Apple TV 2 firmware in an attempt to solve the problem with my AppleTV2 and Mac Mini losing connection with each other, before the Power On Failure of my Time Capsule identified the problem was elsewhere.
    For a month preceding my Time Capsule Power On failure (see below), my wirelessly-attached Apple TV Gen2 would stop in mid-stream while playing a playlist from my wirelessly-attached Mac Mini. Nothing short of quitting & restarting iTunes on the Mac Mini would re-establish a connection.
    But when my Time Capsule failed and I was forced to substitute an old AirportExpress b/g base station, all the problems with the AppleTV2 losing connection to the Mac Mini disappeared!
    It seems that prior to my Time Capsule failing completely FAILING it was exhibiting MINOR glitches in its wireless operation. These glitches were NOT sufficient to drop the Mac Mini or AppleTV2 from the Internet, but they were apparently enough to interfere with Bonjour networking between the two devices.
    BACKGROUND
    My single radio, 1TB Time Capsule failed Wednesday night, pretty much textbook as per the 1100+ replies on this thread: Time Capsule Powered Off, Won't Power Back On: http://discussions.apple.com/thread.jspa?threadID=2129872
    My particular "Time Capsule Power On" failure symptoms:
    - Time Capsule WiFi network disappeared
    - Time Capsule the indicator light was OFF (rather than normal green, or even a flashing yellow)
    - Power cycling Time Capsule initially would result in yellow light for 10-20 seconds then nothing
    - With hand on the Time Capsule case I could feel the internal hard-drive spinning
    - Within 1/2 hour, repeated power-cycling would result in the light NEVER coming on
    - Serial no. as per http://support.apple.com/kb/TS3351 Time Capsule: Does not power on
    The local Apple store Genius bar replaced my Time Capsule with a brown box 1TB, single radio unit, but would NOT transfer my data on my old Time Capsule. When I asked for assurance that my data would be erased, they said that it was Apple policy that all returned drives are destroyed. It was accept that unwritten promise or leave with my broken Time Capsule. I was NOT happy, but life is already too short – I accepted the replacement Time Capsule.

    Contact a repairer in your area.. we can fix them cheaper than data recovery.. and you will get a working TC back as good as new.. in fact we can make it better than new because we can fix the fundamental flaw .. no cooling.
    https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repairers

  • Ripped HD out of dead Time Capsule... will it work?

    Hi, like many other users here my Time Capsule power supply failed and now it's dead as disco. The repair quote seemed to be almost the price of the new one, and presumably the same design flaw will kill it again. So I took an executive decision to rip its hard drive out, Aztec style, and have now got it housed in a USB drive caddy. It mounts OK, and I've defined it as the TC disk.
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    Is that because it's local rather than NAS?
    Probably.

  • How can I erase (or remove) the hard drive from a dead Time Capsule?

    How can I erase (or remove) the hard drive from a dead Time Capsule?

    I found this having had the same problem...
    http://forums.macrumors.com/showthread.php?t=553818
    Having removed the hard drive I'm finding I can't reformat it. I manage to mount the HD but Disk Utility crashes when trying to format (HD attached to Mac via Newer Tech. SATA cables to USB) and causes what I think is a kernal panic on my Mac which hard crashes. I see 3 partitions when attempting to mount one of which is AFP. Anyone got any ideas about how to do this? I've dug around but the only progress I've made is to note others have had to work around ACL's when replacing the logic board of the TC. Not sure if this even relates to the problem. However the tool for doing this seems to have been removed from SL. (Forum references to this procedure all relate to 10.5).

  • Data recovery on dead Time Capsule

    My Time Capsule died and I have files on it that I don't have else where. The Time Capsule is still under waranty, but if I have someone recover the disk for me the waranty will be broken and then I won't get a new one from Apple. Does anyone know if Apple can perform data recovery on a dead Time Capsule AND give me a new one or repair the broken one?

    How old is the TC?
    What model, A1xxx from the bottom if it?
    Apple are telling people to store files on the TC so ring them up and say you were using it as you were told and now it is broken, what are they going to do?
    They generally refuse to do more than swap to a new one.. the whole point of the TC is backup.. not file store.. so it has no way to backup and is considered a sealed unit.
    What is dead btw? On a recent one, a dead hard disk is going to require some work to get files out of, if at all.
    My advice would be to very carefully open the TC yourself and see if the TC works without the hard disk in it.. and plug the disk into a computer with usb to sata box.. you can get some recovery software if the disk does work.. otherwise it needs to go to a data centre. Then put it all back into the TC.. seal it up again.. and present it for replacement.. !!
    http://www.ifixit.com/Device/Apple_Time_Capsule

  • Notebook Taking a very long time to power off

    Hi All,
    My notebook (HP ENVY 17-j005tx Notebook) when shutting down only takes a couple of seconds, however it can take upto 5 minutes to power off...
    At first i thought some service or program was taking a long time to shutdown, I installed Windows 8.1 SDK Performance Toolkit to try and identify a culprit; ran the command "xbootmgr -trace shutdown -traceFlags BASE+DIAG+LATENCY -noPrepReboot" and succeffully generated trace file.
    I noticed the notbook had rebooted in just a few seconds..
    Anyhow I proceeded to analyse the trace file using the wpa.exe program anf could not find any program or service taking much time to shutdown!!!
    SO I understand now the Windows OS is shutting down nicely though the Notebook is taking a very long time to power off.
    Anyone have any suggestions?  I do have NVIDIA Driver 337.88 installed and did find another thread here where they suspected this driver version has not been tested by HP and after they applied it their notebook shutdown slower than usual - is this somehting maybe to look at...
    I'm currently downoading sp63414.exe NVIDIA driver for my notebook - should I uninstall my current driver and apply HP's?
    Jim
    HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer
    This question was solved.
    View Solution.

    Thanks visruth,..
    What I tried is run "msconfig" and boot into "safe mode", rebooted then shutdown, shutdown was back to normal again.
    So then reran "msconfig" disabled all non-Microsoft Services, shutdown and again all powered off as normal (quickly after shutdown).
    So rebooted and re-enabled all services again using "msconfig".  THen disabled the following services, choosing these specifically as I'm not so sure why they should be running and some not know what they are used for...
    rebooted and then shutdown and all shutdown and power off was normal...
    It seems one of these services is causing the power off to take several minutes....
    I suspect the bluetooth services, or the GSService, or IconMan_R, or possibly the Netgear Genie...
    Funny enough I did uninstall netgear genie a few weeks ago and see for some unknown reason the Service is still there???? Hmm...
    Jim
    HP ENVY 17-j005tx Notebook, HP ENVY Recline 27-k001a, HP ProLiant MicroServer Gen8 G2020T, HP MediaSmart EX495 Server, HP MediaVault 2020, HP ENVY 120 AiO Printer

  • How does one replace a lost Time Capsule power cord? thanks

    how does one replace a lost Time Capsule power cord? thanks

    It is a standard figure8 power cable.. any electronic retailer will stock them.
    You will find it hard to get white.. they are all black.. you can ask at apple store or repairer.. I don't think it is sold as an accessory.. but a repair shop might have a few.

  • Why won't my Time capsule power on after shutting itself down?

    Why won't my Time capsule power on after shutting itself down?

    Suggest that you unplug the Time Capsule from the power cord and let it rest for 15-20 minutes. Verify that the AC wall socket has power by testing another device like a lamp there.
    Try to power the Time Capsule back up.
    If it will not power up, unfortunately there has likely been a failure in the power supply section of the Time Capsule.
    You will need to take the Time Capsule to an Apple store....if you have one near you....or contact Apple Support directly to go over your options.
    http://www.apple.com/support/contact/

  • Time Capsule power supply failures

    Has the chronic Time Capsule power supply failure after about 18 months use been fixed in the new Time Capsules being sold today?  I had a 500GB Time Capsule I recently had to scrap because of this.

    It is always possible there is another fault.. to shut down after a minute.. if you are relating that correctly.. is unusual.. I would power the board from 5v 2A supply.. that will quickly show if the issue is your power supply or not.
    The TC is definitely in need of more cooling but I would hate to suggest doing a major modification until it runs out of warranty. It is possible to improve the existing cooling with a bit of smarts.. a laptop (or netbook size) cooler to which you can seal the TC.. this is the tricky bit.. you need to allow a space underneath though.. perhaps 10mm.. and seal just the edge of the TC so it allows the cooler to draw air through the TC. That will work without modifying it. But you will need to make up a proper spacer and gasket.
    I see pictures of various fans mounted on the top.. they are next to useless. Cooling the outside plastic will achieve only the tiniest improvement in heat transfer due to the thick plastic (insulating) top.. if it was made out of metal maybe it would do something.
    Sounds like what is also needed is a different heat sensor that would start the fan at a lower temperature.
    It is not the sensor that is the issue. The TC includes a proper fan controller. It is simply set too high.. and so it doesn't turn on.
    If you want to break into the TC.. you can solder in a console.. and use serial to USB adapter.. these are very cheap.. the soldering in is tricky.
    See the bottom of this page.
    http://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modems /apple-time-capsule-repair/new-issue-with-a1355-gen-3-tc
    The envstat.. will show temp.
    This command will turn on the fan.
    i2cctl w 0x18 0x00 11010100

  • HT201406 Tried to power on and tried to power off no response. Help!

    I have tried and tried to slide the unlock on the screen. No response the arrow won't move. Tried to power off no response. The arrow will not move so I can't power off. Any solutions please help. I am lost without my phone. The phone rings. I can't answer it. It shows missed call but can't use the phone. Any suggestions.

    try a reset, hold down the home/power button together until you see the apple logo and then release, then wait for the phone to boot back up.

  • Is there a refund policy for dead time capsule?

    I have seen that at one time apple was replacing dead time capsules.  Is apple giving any incentive to those that die to purchase future products?  Would I be wasting my time taking it in to the Genius Bar?
    I know it's dead.  No light, no fan, nothing.

    There was extended warranty for the first 6months worth of production.. and that is now closed as all products from 2008 have now passed 3years.. there is no discussion beyond 3years.. it is not designed to last longer.. that is for sure.
    If you have applecare on a computer it covers the TC that is less than 3years.. if so Apple will exchange it.. no file recovery.. too bad for anything lost!!
    Sometimes if you sweet talk and buy loads of Apple products.. and the genius is in a good mood and the wind is in the west with waxing moon, they will replace it. Purely out of random pity perhaps. Even a genius must have occasional pangs of conscience.
    Overall they will offer you a new one, at somewhat above retail, and take your old one.. to be safely disposed of.. most people do not fall for this. You can tear it open and pull out the hard disk yourself for nothing.. and not give Apple money.. to take your dead TC which they can then refubish and sell or use for people who are still under warranty.
    You can also repair it.. or have it repaired. Repairs can be very cheap if you have some mechanical basic soldering skills.

  • Time Capsule Falling Off Network During Heavy Activity

    This basic topic has been previously posted but keeps getting hijacked by digression. To clearly state the behavior; Time Capsule falls-off (disappears) from a WiFi network during operations where large amounts of data is being moved. This occurs regardless of whether the internal drive or a connected USB drive is the target. This is not an internet issue.
    Set-up: Time Capsule is extending an 802.11 b/g/n network originating from an AirPort Express. Time Machine is currently off (because this issue has made it unreliable). The TC has a USB drive with my iTunes library and documents folder. There is one client cpu, a current model Macbook. All drivers and firmware report "up to date." Interface robustness has been both on and off. I have gone to 802.11n only and the problem persists.
    The Time Capsule will sit on the network for weeks without issue if data is not being passed to it. When I copy large amounts of data to the TC or the attached USB drive it will vanish off the network until I do a cold boot of it (the TC). I will get a system network error of "DATA-1 cannot be written to" when it happens, which is understandable since the TC is in Oz. I have parked on Channel 1 which reports unused by my sniffer; I have also hopped to other channels but the problem persists. This is a hi-rise apartment environment.
    This has been an issue since day-one with this unit and I have brought it to the Genius who could not get it to repeat after hours of testing.

    I can't help directly -- just got mine last night -- but to bump your thread and get some clarification...
    You say your USB drive attached to the TC has your "iTunes library and documents folder", do you mean literally your Documents folder, or just a folder with documents?
    Are you accessing the Internet through your TC, or is it attached to your network as just a device, and you have another router/gateway? When you say "drops off", do you mean you cannot mount it remotely and that's the only problem, or do you lose Internet connectivity -- if it's your gateway -- or does the Airport Utility not see it?
    If it's a mounting problem, I assume you cannot see either the internal or external USB drive. Have you tried it without the external USB drive? (I assume that may have been a difference when the Mac Genius tried it. Did you also take your USB drive and did they leave it attached for their testing?)
    What about things like temperature conditions, etc? Perhaps if where you keep it is very hot and the Apple Store is very air-conditioned?
    Just throwing out a bunch of ideas and questions that might help someone see the problem. Clarification always helps.

  • WIFI on my Time Capsule is off, and there's no way of getting it back on, nor of accessing my Time Capsule.  How can I resolve?

    WIFI on my Time Capsule is off, there's no way of getting it back on, I can't connect to my Time Capsule anymore, and the reset button doesn't work.

    Thanks for the help, managed to get it back up and running.  Some feedback:
    *  My TC was still under warranty, so I didn't want to open it up.
    *  I disconnected all cables from TC and Macbook, except the ethernet between both.
    *  Restarted TC, and WIFI went back up.
    This leads me to thinking that what caused my troubles is:
    *  I had a USB hub connected to the TC, on which is a USB printer
    *  I had disconnected the USB printer from the hub to connect it directly to my Macbook (to make a scan of a document)
    *  When reconnecting the printer to the USB hub, the WIFI went down.
    I think TC WIFI must be rather sensitive to USB connecting and disconnecting... 
    Thanks once again !

  • Erasing a dead Time Capsule

    My Time Capsule died last week due to a power outage or surge at my home. Fortunately I was covered under warranty, and got a replacement sent very quickly. I now need to return the old one.
    Does anyone know how to erase any contents of the old one for security/identity/privacy's sake before I send it back? It is totally dead, no lights, nada.
    Thanks!

    Your only option would be to physically remove the drive, place it in an enclosure, and erase it that way (assuming the drive works well enough). Removing the drive voids the warranty; whether Apple will accept it as a returned item in that condition, you'd have to ask them.
    I don't think I'd be particularly worried, though, about just returning it "as is". Apple certainly has a reputation to maintain, and allowing their techs to copy sensitive data off returned TC's is something they're surely pretty careful to avoid.
    Give them a call, express your concerns, and see what they have to say.

  • Time Capsule dropping off network after only a few minutes?

    Right, I've had a good look through the forums and found a few similar issues to mine but none that are exactly the same or provide any answers, so I'll give it a go and see if anyone has a clue what is going on because I'm stumped.
    I've got a new TimeCapsule which is connecting to my home network (through a belkin router), and for the first few days it worked fine. But ever since it's been acting up. To start with it kept dropping from the network and not showing up in either Airport Utility or Finder. Initially simply restarting it worked, but the dropping started getting progressively worse. I tried renaming the machine with a shorter title and no spaces, but the problem continued. Eventually it got to the point where the machine would just hang when switched on with either a solid green or solid amber light - no audible startup procedure or anything. Resetting the machine made no difference - sometimes the light would flash amber and sometimes it would do nothing at all, but neither did anything to the actual machine.
    I left the machine off for a good few hours and switched it back on and it showed up in my system long enough for me to reset it and reconfigure it. Then as I tried to change the disc name to something short and without spaces it dropped out again and now seems dead as a dodo once more.
    I have checked the local wireless networks, and it seems mine is using channel 2, which no one else seems to be. But I can't stay connected to the TC to change it anyway.
    Ironically when it is working it's fine and I can access the files and everything. I'd be tempted to take it back tomorrow but I had moved a few files to the HD when it was working that I'd rather not lose forever.
    Any ideas?

    I got my puzzle here:
    Time Capsule (Firmware 7.3.2) dropping internet connections (PPPoE) every 2-3 minutes, then automatically re-connect.
    Time Capsule 500G - bought yesterday
    ISP stability - 4 years, I've been using
    Computers - PC (Vista), MBP (Mac OS X 10.5.6), MBA (Mac OS X 10.5.6) --- but seems not related to this issue. Even shut down the computers, TC still drops; No "Real Player Updater" found though...
    I have to get back to my $55 Buffalo and it's running perfectly stable now...

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