Dead Time Capsule

My Time Capsule (1TB) lasted a few more months than expected. Bought it in 3/2008. Got a message that it was overheating and 20 minutes later it died. I called Apple support. They were willing to replace it with another 1TB drive, but would not let me open it to remove the hard drive. I talked to some supervisor and explained the fact that I needed to get my data off the TC before turning it in, but was told that if it was opened I would be charged for new TC. They wanted to get my credit card info before proceding. As I had already read about the failured of early TCs, I had already taken out the hard drive and put it in an Acomdata encolsure to get my data off of it... The supervisor I spoke to acknowleged that there was an issue with my batch of TCs and was willing to replace it even though it was out of warrantee (bought it in 3/2008), but would not let me take it apart to retrieve my information. Even after a long discussion my choice was to send back an intact TC with my data, or be screwed out of the $500 I originally paid if I removed the hard drive. Since I already removed the HD, I'm screwed. Was hoping for some better resolution from Apple since this is a known problem, but couldn't convince him. Will try with again with another rep later...

Same problem here...I guess we're joining the club!
I was using the Time Capsule as an external HD, so there's data on it that exists nowhere else. Apple already sent me a replacement, but won't let me get the data off of the original myself as it will void the warranty. They said I can use a company called "Drivesavers" who will rescue it and not void the warranty, but I need to see the cost of it first.
It's hard to decided what your data is worth, and it's frustrating that Apple is forcing us to decide! Especially when I'm capable of removing the drive and recasing it myself.

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How can I erase (or remove) the hard drive from a dead Time Capsule?

How can I erase (or remove) the hard drive from a dead Time Capsule?

I found this having had the same problem...
http://forums.macrumors.com/showthread.php?t=553818
Having removed the hard drive I'm finding I can't reformat it. I manage to mount the HD but Disk Utility crashes when trying to format (HD attached to Mac via Newer Tech. SATA cables to USB) and causes what I think is a kernal panic on my Mac which hard crashes. I see 3 partitions when attempting to mount one of which is AFP. Anyone got any ideas about how to do this? I've dug around but the only progress I've made is to note others have had to work around ACL's when replacing the logic board of the TC. Not sure if this even relates to the problem. However the tool for doing this seems to have been removed from SL. (Forum references to this procedure all relate to 10.5).

Data recovery on dead Time Capsule

My Time Capsule died and I have files on it that I don't have else where. The Time Capsule is still under waranty, but if I have someone recover the disk for me the waranty will be broken and then I won't get a new one from Apple. Does anyone know if Apple can perform data recovery on a dead Time Capsule AND give me a new one or repair the broken one?

How old is the TC?
What model, A1xxx from the bottom if it?
Apple are telling people to store files on the TC so ring them up and say you were using it as you were told and now it is broken, what are they going to do?
They generally refuse to do more than swap to a new one.. the whole point of the TC is backup.. not file store.. so it has no way to backup and is considered a sealed unit.
What is dead btw? On a recent one, a dead hard disk is going to require some work to get files out of, if at all.
My advice would be to very carefully open the TC yourself and see if the TC works without the hard disk in it.. and plug the disk into a computer with usb to sata box.. you can get some recovery software if the disk does work.. otherwise it needs to go to a data centre. Then put it all back into the TC.. seal it up again.. and present it for replacement.. !!
http://www.ifixit.com/Device/Apple_Time_Capsule

Dead Time Capsule: Power Off...No Response

One more dead time capsule.
18 months old.
Power off... no response.
Will never buy one again.

Another One!!
I purchased a time capsule in April 2008
This time capsule stopped working about 2 weeks ago and I took it to the Apple Service Centre
As the product is out of warranty I was told I need pay rmb200 to have it looked at. This was not a problem but 4 days later I was called and told they cannot do anything with the product as they are unable to open the unit and my only option was to buy a new one. After getting less than 2 years use out of the unit I was not going to purchase a new one.....
It amazes me that after 2 years I cannot get the unit repaired when it obviously only a problem with the power source as the drive is working OK (I ripped it out!) and why I get charged 200rmb by the service provider when they know they cannot do anything...
This is simply a bad product and trying to get any contact in Apple to complain impossible!

Is there a refund policy for dead time capsule?

I have seen that at one time apple was replacing dead time capsules. Is apple giving any incentive to those that die to purchase future products? Would I be wasting my time taking it in to the Genius Bar?
I know it's dead. No light, no fan, nothing.

There was extended warranty for the first 6months worth of production.. and that is now closed as all products from 2008 have now passed 3years.. there is no discussion beyond 3years.. it is not designed to last longer.. that is for sure.
If you have applecare on a computer it covers the TC that is less than 3years.. if so Apple will exchange it.. no file recovery.. too bad for anything lost!!
Sometimes if you sweet talk and buy loads of Apple products.. and the genius is in a good mood and the wind is in the west with waxing moon, they will replace it. Purely out of random pity perhaps. Even a genius must have occasional pangs of conscience.
Overall they will offer you a new one, at somewhat above retail, and take your old one.. to be safely disposed of.. most people do not fall for this. You can tear it open and pull out the hard disk yourself for nothing.. and not give Apple money.. to take your dead TC which they can then refubish and sell or use for people who are still under warranty.
You can also repair it.. or have it repaired. Repairs can be very cheap if you have some mechanical basic soldering skills.

Erasing a dead Time Capsule

My Time Capsule died last week due to a power outage or surge at my home. Fortunately I was covered under warranty, and got a replacement sent very quickly. I now need to return the old one.
Does anyone know how to erase any contents of the old one for security/identity/privacy's sake before I send it back? It is totally dead, no lights, nada.
Thanks!

Your only option would be to physically remove the drive, place it in an enclosure, and erase it that way (assuming the drive works well enough). Removing the drive voids the warranty; whether Apple will accept it as a returned item in that condition, you'd have to ask them.
I don't think I'd be particularly worried, though, about just returning it "as is". Apple certainly has a reputation to maintain, and allowing their techs to copy sensitive data off returned TC's is something they're surely pretty careful to avoid.
Give them a call, express your concerns, and see what they have to say.

Ripped HD out of dead Time Capsule... will it work?

Hi, like many other users here my Time Capsule power supply failed and now it's dead as disco. The repair quote seemed to be almost the price of the new one, and presumably the same design flaw will kill it again. So I took an executive decision to rip its hard drive out, Aztec style, and have now got it housed in a USB drive caddy. It mounts OK, and I've defined it as the TC disk.
But I can't see my old backups in Time Machine. Is that because it's local rather than NAS? Do I have to put it in an NAS caddy to see the old files, or is there a way to access them?

Is that because it's local rather than NAS?
Probably.

Dead time capsule, partial fix but no thanks to Apple.

I posted 3 weeks ago after finding time cap dead, no power etc. Calls to Apple did nothing as machine, 1TB at over £300 quid and 18 months old, was not covered by warranty and if I bought a new one I could not take out extended warranty unless I bought a computer to go with it!!!! Local Apple support couldnt fix and said Apple didnt allow them to open the box!!
Anyway perusing shelves at PC world I found a CnM Docking station which is what it says and takes hard drives a bit like IPod dock. So opened up Time capsule and extracted HD, plugged in dock and connected USB. It works, well to a fashion, I can see and read and extract backed up files and it backs up normally. No wifi and the time machine display does not happen, but for £29! yes only £29 I have recovered my back ups and can carry on.
RESULT!!!!!

DaddyPaycheck wrote:
Have you tried making a new network location?
That's seems to have fixed it. I thought that I did create a new network setting for Airport, I guess that is why I didn't attempt to try it again. Thanks.
Message was edited by: sculley

Does this sound like a dead Time Capsule?

Came home this aft to no WIFI. Checked and the light was off on my Time Capsule (first generation) but otherwise intenret connectios seemed OK.
Powered the TC off/on; green light came on momentarily, changed to orange for about 30 seconds, then went off again. Repeated the cycle several times with no difference.
I have noticed recently that the hard-drive in my TC was getting noisy but everything appeared to be working until a few hours ago.
I recall there were issues with the early Time Capsules and sudden death. Does this sound like that situation?
Welcome advice on whether current generation Time Capsules are more reliable or would a better course be to replace it with a generic router and seprate backup disk?
Thanks ..donald

Apple treated me well on this. My TC was 15 months out of warranty when I took it to the Genius Bar. About the only question asked was "do you have Apple Care on another product?", following which a replacement TC was produced, some paperwork signed and I was on my way.
Only a couple of reservations:
The replacement TC, according to the Genius, is new "service stock" (not a refurnished unit) but the same model as my original TC; i.e. First Generation. This leaves me guessing it will have about a 2-yaer lifespan as well, so I I should plan on upgrading well in advance. I'll be listening carefully for strange noises and watching how hot it gets.
The second reservation is about security of the information on the TC; al the Time Machine backups plus a little bot of other stuff. The old TC was boxed for return to Apple and I have to trust Apple that it will be securly destroyed. Trust is a big thing.

Dead Time Capsule replaced by a refurb but now drops connection...

Hi Guys,
I took delivery of Apple's replacement for my dead TC with the fried PSU. Sadly it's only a refurb and I'm having problems maintaining a connection to it via my iMac. It's connected via Gbit ethernet and I can mount the TC and the USB back-up drive I have attached to it onto my desktop.
All I'm doing is trying to copy back all the files from the back-up to get the TC back to where it was before it died. So far I've been doing this for 24 hours as the two drives both keep disappearing from the desktop.
Is there something I can tweak to make these connect more reliably? If not Apple can have this back too. I just don't have time to continually troubleshoot Apple stuff right now.
Cheers
rich

If it's not working, just send it back to Apple. It should work out of the box.

Time Capsule for iPad/iPhone storage instead of PC/Mac

Can you use your time capsule to back up Ipad, Iphone, Mini, etc. if you have two separate Apple ID's (husband/wife) without backing up to PC/Mac first? In other words, I would like to download all my photos, movies, etc. to the Capsule and be able to bring it up whenever I need (home or away) on my device and will it store separate Apple ID's so the wife can do the same? I know this sounds very cloudish, but it is different.

TC cannot repeat from non-apple router. Although that is not quite true WDS is so bad and so insecure you would never in a million years do it. if you have a security router like Sonicwall.
It would be like building a castle with a moat and the drawbridge can never be pulled up or the gate shut.
If you setup the TC in bridge and as an AP plugged into the sonic wall by ethernet.. that will work fine. You can setup a roaming wireless network.. which works well on Macs but generally PC fail totally. That is only relevant to laptops and portable devices though.
PC will be able to use the TC as a backup target.. it is not ideal and you will generally need to play around a bit but it does work.
You should note.. a TC is not a NAS.. it is primarily designed as a backup target for Mac Laptops with Time Machine. That is why the combo of wireless plus hard disk.
It is a dumb box.. really a hard drive hanging off a wireless router.. (only it is inside it.. well sealed inside).
It is slow.. fast enough for wireless clients.. but it is a single green drive.. no raid to mirror.. no esata or way to extend the drive.. no JBOD .. when it runs out of space.. it is out of space.
But principally there is no internal backup.. as a place to store files.. it stinks.. you will have to setup a manual backup.
If you want a NAS buy a NAS and plug it into the fastest router point you have.
To extend wireless use a proper repeater if you have to.. repeaters are never a great idea.. it is much better to use multiple AP's tied back by ethernet.
Cost wise the TC is very hard to beat if it suits your function.. but it has a short lifespan.. do not trust it after 3 years. It is sealed.. if it dies in warranty it is replaced.. no data will be recovered.. after all .. it is a backup device.. there are no parts available to fix it.. power supply being the chief thing that goes wrong.
Read in google a bit.. dead time capsule
You will see what I mean.

HT3728 My time capsule appears to have died - what's happening?

It doesn't power up and no matter what I do, can't get it to do anything!

How old is it.. ??
Gen 1 and Gen 2 are dying in droves now.. any that missed the 2year appointment with their maker have reached the end of the line.
Google search dead Time Capsule.. you will be dismayed at the number of people.. !!
Just to show even apple discussions has seen plenty of posts about the issue.. these are the two most active threads.. but there are literally hundreds of threads.
https://discussions.apple.com/thread/2129872?threadID=2129872&tstart=0&messageID =10361895#10361895
https://discussions.apple.com/thread/2091667?threadID=2091667&tstart=0&messageID =10357178#10357178
If you TC is a more recent one.. and still covered by warranty or you have applecare on any computer.. ring apple to arrange replacement if possible.

Time capsule as a repeater in a mixed PC/Mac environment

Hello all,
I have a mixed environment network that has a Sonicwall TZ 200w as their main router. I would like to enhance the wifi signal either with an Access Point or some type of Repeater. Furthermore, I am looking for a NAS device for all the PCs and Macs. I figure since this is a mixed Win/Mac environment, that Time Capsule might be best since their preference is Apple.Has anyone ever 1) configured Time Capsule in a mixed Win/Mac environment as a Repeater? 2) Do Windows PCs get flustered with Wifi/Nas backups? Is there an alternative option?
The main thing here is that the Sonicwall must stay as the primary router for the network and that any device must support PC and Mac.

TC cannot repeat from non-apple router. Although that is not quite true WDS is so bad and so insecure you would never in a million years do it. if you have a security router like Sonicwall.
It would be like building a castle with a moat and the drawbridge can never be pulled up or the gate shut.
If you setup the TC in bridge and as an AP plugged into the sonic wall by ethernet.. that will work fine. You can setup a roaming wireless network.. which works well on Macs but generally PC fail totally. That is only relevant to laptops and portable devices though.
PC will be able to use the TC as a backup target.. it is not ideal and you will generally need to play around a bit but it does work.
You should note.. a TC is not a NAS.. it is primarily designed as a backup target for Mac Laptops with Time Machine. That is why the combo of wireless plus hard disk.
It is a dumb box.. really a hard drive hanging off a wireless router.. (only it is inside it.. well sealed inside).
It is slow.. fast enough for wireless clients.. but it is a single green drive.. no raid to mirror.. no esata or way to extend the drive.. no JBOD .. when it runs out of space.. it is out of space.
But principally there is no internal backup.. as a place to store files.. it stinks.. you will have to setup a manual backup.
If you want a NAS buy a NAS and plug it into the fastest router point you have.
To extend wireless use a proper repeater if you have to.. repeaters are never a great idea.. it is much better to use multiple AP's tied back by ethernet.
Cost wise the TC is very hard to beat if it suits your function.. but it has a short lifespan.. do not trust it after 3 years. It is sealed.. if it dies in warranty it is replaced.. no data will be recovered.. after all .. it is a backup device.. there are no parts available to fix it.. power supply being the chief thing that goes wrong.
Read in google a bit.. dead time capsule
You will see what I mean.

Time Capsule 5 GHz Stopped Working

I've had my 2nd generation Time Capsule set up to broadcast in both 2.4 GHz and 5 GHz and has worked fine since I got it.
This morning the 5 GHz stopped working. Airport Utility doesn't give any indication of anything wrong and the 2.4 GHz continues to work as before.
I've turned it off and on a few times and have tried reconfiguring the 5 GHz set up but nothing seems to fix it.
Any ideas what could be wrong?

The Gen1 and Gen2 TC both have major power supply issues....
See https://sites.google.com/site/lapastenague/a-deconstruction-of-routers-and-modem s/apple-time-capsule-repair
And just Google for dead time capsule..
Your TC is in the declining years.. it suffers from senility problems.. as the power supply gets worse I expect the number of issues to increase.
Now, whilst it is still a goer.. is a really good time to buy a new TC.. wipe the old one after copying any files you want and ebay it.
You will then see how the financials of limited lifespan technology really works.. planned obsolescence.
Anyway if it happens again.. flash back .. it is easy.. when you go to the firmware update area.. hold down option key.
It is even easy in v6 utility.. which is normally nightmarish.. Simply hold option when you select version in the main screen.

Help, Multiple Time Capsule shared disks created??!!

This won't make too much sense but envision a Finder window with the left hand side showing all the SHARED disks/computer such as the other computers on my local network and including the Time Capsule. When I first started using the TC, it showed up just fine with its pretty TC icon. That still shows up. But about a month ago, there was a bad storm, TC freaked out. The old icon for the TC is still there along with it's original name - "Time Capsule" (original, I know). But I cannot connect to it. However, a new shared disk appeared named "Time Capsule(2)" which I could connect to normally. Then last week my surge protector freaked out and not that one is a no go but a third was created "Time Capsule(3)" which I can connect to. NOTE: the subsequent shared disks have a "cinema display" type icon and not the cute TC icon.
Ok, here is what I want to know: how can remove the "dead" Time Capsule, make sure the working Time Capsule has the cute icon, and understand why this happened. Much appreciated.
Alex.

I would try this:
NOTE: The information (data, files, backups) stored on the Time Capsule will not be erased by this process
1. In Time Machine preferences turn off backups (if not already off)
2. Open Disk Utility
3. Enter Time Machine and then exit (only to mount backup) - in Disk Utility, Time Capsule should show in left hand window
4. Verify Disk (repair if necessary)
5. If you need all the settings from Time Capsule, enter Airport Utility>manual setup and copy down the information
6. Conduct a hard reset (erasing profiles) on the Time Capsule by pressing the reset button for more than 5 seconds immediately at power on (light should blink rapidly amber followed by a reboot)
based off these instructions:http://support.apple.com/kb/HT1300
7. Restart your computer
8. Run Airport Utility to reconfigure the Time Capsule
9. Go to Finder window and connect to Time Capsule
10. If necessary per step 1: Turn on backups, select Time Capsule as backup disk & conduct backup

Dead Time Capsule

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