Dead xperia z1

hi , i have a new xperia z 1 but suddenly it tunrs off and won't back on even i tried the hardrest all the tricks of buttom nothing happen so i want to repared with pc companion it doesn't connected to the pc it's like a dead phone please can you help me !!!

PC Companion (PCC)
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Similar Messages

Dead Xperia Z1 compact

Hi,
I just bought my xperia z1 compact and just one month later its dead. Completely blacked out. It is not charging and neither is it responding to anything. I am completely distressed and i expected more from this phone than i am getting. It hasnt been in water or dropped either. Anyone else.
I wouldnt recommend this phone to anyone else. Its terrible.

Contact xperia care and take it to closest sony service:
http://www.sonymobile.com/global-en/support/contact-us/
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Dead Xperia S

My Xperia S screen just went blank I tried to restart but no go. I held in Vol + and power buttons and waited for the single vibration and then for the three vibrations the phone is off. Recharged until led went green. Tried to connect to Sony pc companion, pc comp cannot find phone tried 3 usb leads. Tried holding both Vol + and Vol - and pushing power button waited for couple of minutes still nothing. Tried Vol - and power button nothing doing.Any other suggestions would be most welcome.

Hi there ....It's all yours

Xperia z2 dead , red light blinking when connected to usb charging cable

My phone is totally dead, i cant do anything power button + volume up button , force restart button near the sim , and nothing happens , also when i connect to a usb charger the red light is blinking all the time . Please HELP ME i need my xperia z2 back to live....

Hi,
For how long time have the phone been connected to the charger? If the LED is blinking red, it sounds like the battery is completely flat. Thereby it can take a longer time before the phone indicates charging and/or powers on. I suggest that you connect the phone to the charger via wall socket and let it charge for 1-2 hours.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Dead Pixel on my Sony Xperia Z1

Hi Concern,
Complain here against Sony Mobile Malaysia.
I live in Kuala Lumpur Malaysia,and my biggest mistake is i bought Sony mobile for the first time ever.
I got the dead pixel on my mobile for 2nd time,even after replace one to one for 2nd time.
one month ago i bought sony z1 and saw 2 deadpixel on screen,went to sony service center(KLCC,kualalumpur),the regret to help me then said me to go to lowyat plaza same sony shop where i bought the phone,its was sony othourised shop,they also said go to sevice center for assistance,
i feel like im a pingpong ball and people are sending me here and there,and no one is helping me for my new phone issue,they dont want to replace the phone,any way 20 calls made to call center on helpine of sony,then Miss.Jess (manager) ensure some one call me or help me but no one help me again,
then i went to another service center infront of timesquare (Ixsun Sdn.Bhd. Lot 1.07 Podium Block,. 1st Floor Plaza Berjaya,. 12 Jalan Imbi,. 55100 Kuala Lumpur),
This time one lady who helped me to replace my mobile in 7 working days,i got the new z1 atlast,
i was happy and i thought issue is now resolved.
just after replacing to new z1 now again got dead pixel on left below of screen,
This time im now super pissed off by SONY MALAYSIA.
i dont understand what is my mistake, to switch from samsung to sony for its better camera and waterproof thingy,
but now i realise that it was my biggest mistake of swiching to SONY.
any ways this time i wont keep quiet and will escalte this issue,on all social fourms and media.
I have all the recipt and proofs,but one from sony didnt contact me yet.

Please see my all trailing emails with Sony.
---------- Forwarded message ----------
From: "thesatti" <>
Date: 23 Oct 2014 18:54
Subject: Re: Sony Xperia Contact Center, Service Request: 1-2156320939
To: <[email protected]>
Cc:
Hi Faizal Mohd,
I disagree with the solution you are now providing to me.
As per last telephonic discussion with you,you told me "you are the last person to be in touch",and now to telling me you can't do any thing.
Must read you 2nd last email.
"As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund."
As per your request,I already provided my necessary documents to you.
I am Now waiting for my Re-Fund.
I am simply un-happy with your services and i have reservation on your management decision.
This case is not close yet.
I want your line manager to Call Me Back as URGENT.
Thanks and Regards.
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Thu, Oct 23, 2014 at 5:47 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your patient on this case. We regret to inform you that the management have disapproved your request for refund. Please consider these alternative offer, a replacement of Xperia Z1 or you wish to do a top up to Xperia Z2. Please reply us on this.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe
[THREAD ID:1-ZOIPFI]
-----Original Message-----
From:
Sent: 20/10/2014 23:05:10
To: [email protected]
Subject: Sony Xperia Contact Center, Service Request: 1-2156320939
Hello Faizal,
As discussed today regarding to my Sony Xperia Z1 issues(mishandling and 2 times faulty device),kindly proceed for money refund as URGENT.
For processing this request,please find my attached passport copy.
Name : Naveed Shahzad
passport number : #######
Inline image 1
P.S : Kindly reply with turn around time for this process.
cordially
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Mon, Oct 20, 2014 at 6:56 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your time over the phone. As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe

Deleted all content on my xperia. Including the operating system. Now its 'dead'

I unlocked my bootloader and install Cyanogenmod. I realized that i wanted to go back to the normal xperia experience. When i wanted to delete cyanogenmod and install the original software but i deleted some wrong files and now my phone is dead. I cant turn it on the screen stays black but my led at the top still light when i but in the charger.
- Frederik
Xperia Z1

Just follow all the steps given in the link:
Copy the Customization.ini file. You find it in the Flash_tool_for_Xperia_X.zip.
Paste the Customization.ini file into the installation folder. The installation folder is the folder named Emma in the installation path examples on point 3.1 and 3.2 above
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Xperia Z1 would not turn on. Battery dead.

My xperia Z1 goes dead suddenly. Battery was around 80%.
It is not charging through wall charger and USB charger. It shows red LED light when connected to charger for about 5-10 minutes and after that light off.
I already tried to charger for 24 hrs but still battery is dead.
I already tried pressing together power off + vol. up button for force shut down and force start up. But it is not working.
I also tried repair my phone through software update but still unable to update as my phone battery is dead.
Kindly give your valuable suggestion.

@miteshpatel
Contact your local Xperia care asap
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Xperia Z1 suddenly dead. Nothing works

Hello, I had my Xperia Z1 charging all night. This morning, I noticed that it was suddenly off. And can't turn it on. Nothing seems to work. Not the charging light even. The phone is totally dead. The computer doesn't recognize it. What can I do? I'm desesperate because I need to back up the photos and videos of the birth of my first child (I've just arrived home from the hospital yesterday). All of them are inside the Xperia. Thanks

Hi, I hope you can help me as I have a problem with my Z1 since Christmas day. My phone suddenly died when I put it into sleep or locked it. Before it happens, I was charging using the charging dock. I pulled it out of the charging dock and the battery was around 40%. I used the camera, turned off the WiFi. Everything is normal. Then I locked it and laid it on my bed. After a couple of minutes when I was about to use it, it's no longer turning on. I tried charging it again but to no avail, no notification light indicating that it's charging (both USB cable and charging dock), tried the power button + volume up still the same. Hard reset via the red button beside the SIM tray but still the same. Tried connecting it to the PC to see if the PCC or SUS will recognize it but to no avail. I bought the unit from a grey market (OL shop) so there is no official Sony warranty. They only offer 3-day replacement for manufacturer defect and 1-year service warranty. I bought it last Oct. 31. The seller doesn't agree with the replacement for the unit since way beyond the 3-day replacement period. At the same time he said that the service warranty is voided as I updated my OS to 4.3 (as per their receipt, any OS modification will void the service warranty). So I went to the referred service shop to have my phone check but to no avail, they cannot check it as they still experience the same problem. I went to an Xperia store and the lady I talked to advised me to go to the main Sony service centre in which she provided me the map. So I went there and my phone stayed overnight on the said service centre for checking. The next day as per the diagnosis of the technician it's is beyond repairbale via software or something like that. Their laptops or PCs can't still detect my phone. They said it might need a replacement of the motherboard. So a couple of days later, yesterday, we went back to the OL store to try to demand for a replacement again but they just advised us to seek again for a second opinion on the same technician he referred the first time. So we went there and stated the problem. He said that the battery might be super drained that's why even if I charge overnight it won't turn on or get charged. He also mentioned that I might have experienced a dead or death booth as something might have happened with the system or software of the phone. By the way, few hours after the phone suddenly died on the 25th the phone became warm or hot. He mentioned that it might be because there were apps were running that time when it still has battery. Do you have any idea if this is a case of a dead or death booth? I serioulsy hope it has nothing to do with the motherboard.

Xperia Z3 Completely Dead

my xperia z3 less than 6 months old was dropped from about 50 cm onto the floor of my house and now is dead? tried everything from charging for 24 hours to the volume up and power and pc companion and even the reset button under the micro sd card flap the phone shows no sign of life, no vibrations, no led flash, nothing! it was working in perfect order before the drop. i have also tried multiple chargers and cables, no luck! is there anything else i could try

There's only one thing I can think of to suggest for you to try. Remove both, the SIM and SD cards > connect the phone to a wall charger > press and hold power & volume up for 15 seconds > let it charge for 2 to 3 hours. I doubt this will work, perhaps something got damaged and/or disconnected from that drop.

Xperia m2 dead

hi there i have a xperia m2 on ee,i updated the os about a week ago then 3 days ago it started switching on or off, blocking my data and phone services and displaying variuos apps have stopped then finally xperia dashboard has stopped, reset the phone back to normal then it started all over again but during all this the rear case of the phone was getting hot while on charge but now it wont charge or switch on and is not recognised by my pc, ive tried to do a simulated battery disconnect power button vol down and nothing happens could it possibly be the battery packed in, i hope to god it is because ive got so much stuff on the phone and im disabled so rely on the **bleep** thing!!!! please somebody help me

I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Xperia Z1 Suddenly dead nothing works ,not even usb

My Xperia Z1 has been turned off by its self and it dosent turn on . I tried everything to on it but it didnt. I have tried to plug it with computer but it still not working. All i can see is some time when i plug in the usb into the computer then suddenly some red light comes out from the top of the phone and disappeares.... What should i do? I just bought the phone 2 days ago ....

Does it vibrate 3 times if you press and hold Power & volume up for more than 10 seconds?
if it does then do so and let it charge for many hours; if it doesn't then you will have to take it to a Sony repair center
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Xperia Pro DEAD

Heyy, i flashed my xperia pro with a kernel(MT11a_4..1.B.0.431_kernel.ftf) after the flashing the phone is not getting switched on ...hope u people can help me out....!!!

Great, :smileywink:
If you were trying to root then here's my guide
{GUIDE} How to Root Xperia™ Smartphones
{GUIDE} How to Install Jelly Bean , ICS ( Ice Cream Sandwich) and Gingerbread on Xperia™ Smartphones...
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

Xperia zl dead

Today my jeans got wet by mistake nd my phone is in my pocket nd i take the phone out instantly it is working fine but when the battery is reached to 13% i put my phone into charging but it is not charging bcz of the battery low the phone swiched off nd itried to charge it with pc but it is not charging as well when connected to the pc now when i connect it to the charger the notification light turns red green nd nothing happens.And Ihave not update my phone yet to lolipop pls help

Connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 3 hours > if that doesn't work contact your local Xperia Care http://support.sonymobile.com/global-en/contactUs/

My NEW XPERIA Z2 Tablet is DEAD OUT OF THE BOX.

Bough at the airport (Sony Store) in Singapore and left the country. Never even been able to turn it on (bought it yesterday). It has only shown a charging light once for a few hours, but then when I tried to turn it on the light went off and the tablet didn't even attempt to start. It seems the product was faulty from the factory. Will Sony do something for me in this situation?
Solved!
Go to Solution.

Hi carrotflowers,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
If the instructions above do not help, you could also try performing a software repair on the device. This is done with the Tablet turned off.
1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps
let us know how this goes.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Xperia Live with Walkman on Android 4.0.4 (with screenies)

My Thoughts on Android 4.0.4 on Xperia Live with Walkman
-Sleeker Font Style.
-Camera Shortcut right from the Lock Screen.
-Able to access the drop down notification bar even when locked.
-Music Player access right from the lock screen
-New Owner Info Option display
-Face Unlock works great on Live with walkman.
-Awesome new themes. Xperia NXT Style! Although they are only wallpapers, not the live ones seen on 2012 devices. My favorite is Tourquoise (Did I spell that right?)
-The Performance Assistant will help you disable some of the apps that you dont need.
-There it is! Official Android 4.0.4. Ice Cream Sandwich. OH YEAHHHH!!!
-If you repeatedly tap on the Android Version Menu. This little Primitive Droid will surprise you. HEHE!!
-Oh, and there's also a new logo when you start up your phone : SONY ONLY not Sony Ericsson, and in its ever-so-recognizable font style. =P
-The Sony Ericsson Liquid Logo has also been changed to Walkman, with a bubbly and quirky animation.
-Ill try to post screenies if I can.
-Greatly Improved Android Browser. Seriously, It's WAAAAYYY smoother than the one in GB.
-The Browser runs smoother than GB.
-Websites with heavy flash content load smoothly. =D
-Saved Pages Option to view pages offline.
- Only Android provides true multitasking capabilities.
- Hold the Home Button and you will be taken to this new recent/running apps tab. Swipe to the right and that app is closed. =D!!!
-Widget Preview.
- A NEW Gallery aside from the Xperia Gallery. The new gallery provides edit options. Like Picsart or Instagram or Adobe Photoshop Express. So, if you want to save some precious memory, stick with the gallery editing options =D
-HD playback still smooth as ever. I don't know what the fuss is all about. =P
-Images look fine as they did in gingebread. It really depends on shooting situations.
-Captured 720p HD Videos doesn't lag for me. Play back is smooth. Same as in gingerbread.
-Maybe, People are just not used to the new interface, but with a little bit of tinkering, you should get used to it in no time. =P
-The New Camera Interface. It now includes a dedicated on screen camera button.
-Captured Photos Quality are the same as in Gingerbread.
-Captured 720p HD Videos run as smooth as in Gingerbread.
- The New YouTube App interface.
- The Lockscreen Music Player
- There was a review about not seeing the clock due to the music player. Duhhh, you can see it at the upper right corner. =P
- I love how the album art and the album name also appears. If you are like me who converts songs from youtube to mp3. A little app called Tune Wiki can help you edit its tags so you can enable infinity view. =D
-The New Dial Pad, which provides Smart Dialing.
-About the lagginess issue. It takes about 2-3 seconds to start. It depends on how many entries you have in your call log.
-There's a workaround on it though, access it through Contacts.
- RAM usage feels the same for me. Good Job on this one Sony. =D
- I was really worried about RAM ever since I read Sony's article about GB and ICS. They did well on optimizing this one.
- My screenshot is not the best there is since I was syncing Facebook inside Xperia. But, normally it has about 180mb used and 160mb free.
- New APPS installed. Some apps like Wisepilot for Xperia can now be moved to SD card, thereby freeing more phone memory.
- My New Homescreen. It retains the very convenient four corner bubbles.
- 5 Widget Panes
- A New Google Search Widget
- Walkman Player. I was expecting the music player from the NXT series. Hehe, but I guess this will have to do. =D
- I've never seen the refresh music library option even in the GB walkman player. Through experience, everytime I add a music file it gets added in real time. No refresh required...
- Oh, and also... I think the speaker is a tad bit louder than before. Like 20% louder. I noted no distortions
- The orange lights work as usual.
- Still no customizable equalizer. This is a walkman phone. It has to have superb music customization capabilities. =P
- Battery usage for me remains the same like in GB.
-Monster Use/Heavy Gaming : 4 hours (HD games cracked for HVGA screens i.e. Asphalt 6 Adrenaline, Need for Speed, Shadowgun, Dead Space) Although I doubt you could play that long due to the screen size and the cramps you may get from playing. Carpal Tunnel Syndrome anyone? Haha.
-Internet Browsing : 6-8 hours
-Video Playback using Stock Player and YouTube App : 6-8 hours
-Video Playback using MX player : 4-6 hours (I use it for my .avi files)
- I use Easy Battery Saver to Optimize battery performance.
In Super Mode it can last up to 24-36 hours with only texts and calls which I think is pretty impressive. I can go on 16 hour hospital shifts without worying about charging my phone.
In Normal Mode it can last 8-10 hours.
-It really depends on how you use your phone. I strongly believe it greatly varies with every user.
- Don't believe posts that say it doesn't run as smooth as GB. IT RUNS AS SMOOTH AS GINGERBREAD. EVEN BETTER. =P
- Sleeker new user interface.
- All of my apps and games still run smoothly on ICS. I'll keep searching for bugs.
- The ROBOTO font is awesome.
- I find the interface more intuitive and streamlined than GB.
- Lots of new features implemented. i.e. Smart Dialing, Face Unlock, Performance Assistant
- Icons have been remodeled.
- I also love how fluid it is now when it switches screen orientation. =D!!
- No bugs for me whatsoever.
- I miss the quirkiness of the GB user interface. Like the transparency of the messaging app. But I guess, I have to move on, change is for the better.
- A SOLID AND STABLE UPGRADE. NOW MY XPERIA LIVE IS COMPLETE.
Problems:
-Yes, the LED SMS notification doesn't work. But all other LEDs work. i.e. Yahoo Messenger, Incoming Calls, Twitter. I guess they may have overlooked this one. It's the only problem that I see. I find it livable still. Greater good for the greater number of people =P
-THANKS TO SONY!!! A huge step on the right direction.
-KIMOZAVE - NOOBIE SMARTPHONE USER

hi kimozave, ur review seems to be full of praises for ICS, but I have gone through many threads on disadvantages of ICS, so very much confused if I should go with ICS update or not....
can you plz tell how was is experience on:
1. Dial pad - I have read its laggy.
2. The phone is having a hard time authenticating wifi connection when using WPA encryption.
3. Thumbnails in the gallery does not match the original picture.
4. Phone dies at 10% battery remaining.
5. SIM card keeps ejecting
6. Camera is more laggy and image quality is poorer
Thanks,

Dead xperia z1

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