Dear lenovo UK

Hi my name is Toby Beck I am from the UK and purchased an ideapd s10e several months ago. This item stopped working it overheated and it just went dead. I have contacted lenovo and my reference number is ....
ADMIN EDIT - Removed customer contact information for privacy protection.
I rang and spoke with a technician who guided me through trying to start the ideapad up again and nothing worked so he sent me a ups slip and they came and collected the netbook. He never told me that if they could not or would not fix it I would be charged. I have received a call today from a man in Athens . Who tells me that the technicians have looked at the notebook and have found water has gotten into it. This is nonsense, they said it would cost £369 to fix or I could have the broken laptop back for a cost of £65 as the warranty does not cover the damage and for there labor and postage etc.
I have now rang many times trying to speak to someone to raise a complaint and I am not getting anywhere . I am really disappointed with lenovo and would expect more from such an organization. My father in law worked for IBM UK when it stared up and he would roll over in his grave if he new that the customer service was like this.
They have said that they would send me photos of the water damage. I have not received these.
I would like to make a complaint please and would ask that you steer me to someone who is able to help
thank you and I am sorry for rambling.
Having spent over £200 on a new notebook , I would have expected it to last longer than a few months, the warranty service to be good and for it not to cost me more than I paid for it to get it fixed, let alone be told I had to pay £65 to have a dead laptop sent back to me.
Toby Beck

Toby,
Thanks for sharing your story. Not seeing your system first hand, I can't comment on whether the right call was made, but this doesn't seem like the kind of positive service outcome that we would expect.
I've received your contact information, and have removed it for your protection from public view.
Please see my private message - we will look into this and see what can be done.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Similar Messages

Dear Lenovo! I am tired of you!

Dear Lenovo,
(The entire episode below has happened in India:-) )
I am tired of you. I have been using your laptops over the past many years and they were real wonderful and have even recommended many of my friends to buy only your systems. The possible reason behind this could be that I actually never had the real chance to interact with your tech support or consumer support.
But today was a very different day. I had the unique opportunity of interacting with your extremely knowledgeable personnel.I bought an Ideapad s10 3t yesterday for my wife. The device looks really good and is a pleasure to work on. However I wanted to use the sim card faclility which supposedly can be used on the system. That is when I called your customer care(the toll free number on your site). Please find all the details below:-
1. call at around 9:15 in the morning:-A customer support guy picks up and in a very humble and dumb manner tells me that
"Sir , we only sell this system in india. Till now we are not providing any tech support for this particular product in india. I dont have any idea about this product."
Wow, frustrated I keep the phone
2. I tried the call centre again hoping whatever I heard was wrong and hoping I just might be put to someone knowledgeable. The conversation are as below. This was another guy this time.
"Sir, you please switch on the system and press fn+f5. If you see something like 3g up there. That means it can be done else it cannot. "
I find that no 3g option is displayed and ask him why is the slot there if it does not work.To which he replies"Sir it is a dummy slot" and has no explanation why lenovo chose to make a dummy slot on my system for no reason.
3.I try calling the local service centre of lenovo at my city. this guy seems knowledgeable enough. He asks me my model number and stuff. I explain things to him and he says "Sir you insert the sim and it will work out of the box."Wonderful , that real sounded good, but I tell him that the customer support at bangalore tells me it cant be done and it is a dummy slot. He then asked me my serial number and checks on his server and tells me he wants to have a look at the mother board details on his system. After a while he tells me that things are fine sir, your system will work perfectly with the sim card, Just use the sim card and it will work. I am surprised at this and happy too.
So I go and buy a new BSNL 3G SIM.which after inserting definitely does not work.So i call this service centre guy again and he tells me "sir you have to talk to the customer support ppl. I cannot take up the case directly. I have to get a case id and only then will I be able to solve your issue even if it is just getting to connect to the internet"
Now the issue is am least bothered about that 3G sim after all this. I have come across the solution of how to enable 3 G sim on the forum and I am sure I can definitely not do it unless someone helps me. So I have just decided not to use it as the tech support would definitely do more damage than good with all their technical abilities.
However the real issue is about the capability of people at the levels of tech support and customer support who are there to help the clients with their problems. I am sure i will never buy lenovo again, for the simple reason that I know there are quite incompetent people sitting there at the tech support level, who just might not help me when I need them the most:-).
I really hope that someone at the helm of lenovo reads this and does something about it. It is definitely a sad state of affairs.By the way it would be great if Lenovo can assist me in getting that sim working on my system. I can even pay extra for it, even after all the entire trouble I have been through today.
Thanks!
Vivek

Hi ballyboy,
Sorry to hear about the bad experience with our tech support. I would want to log this issue to the respective teams to highlight this issue which you are facing with the technical support and to ensure that information regarding this product should be aligned accordingly.
Would appreciate if you could provide me with the following information. (Please it as a private message)
Name:
Mobile:
Email:
Model number:
Serial number:
Case number which is provided by tech support.
//JameZ
Check out the Community Knowledge Base for hints and tips.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
X240 | 8GB RAM | 512GB Samsung SSD

Dear Lenovo

I would just like to express my disappointment in the purchase of my T410 laptop back in February of 2010. After scouring the internet for reviews about a reliable laptop, I came upon the ThinkPad series, specifically the T and W series. $1700 later and I was the proud owner of a Lenovo T410 laptop (even with no published reviews online weeks after release).
I sit here just one month over one year of ownership. Through this duration of time, I have experienced the following problems:
Random and intermittent disconnects of the wireless antenna from wireless networks
A faulty keyboard controller that must be fixed with a BIOS update
A screen that loses all contrast upon waking up from hibernation
A screen in general that is much poorer in quality than the screen of my previous laptop which was over 4 years old
Hinges that are beginning to loosen from the base of the laptop
A creaky palmrest
The battery is difficult to remove as it actually slides slightly out of place while staying connected; to remove it requires me to first hold it in its intended position
Most annoyingly of all, a Shift key which as of today has begun to permanently stick and is beginning to lose all functionality. The shift key has now become incapable of typing more than one capital letter when depressed
Speakers which are insufficient even for playing back a video in public
Is this really the Lenovo experience that everyone ranted and raved about? The laptop has had no falls or accidents and is kept clean. In fairness, the processing speed of the computer is fast and opening programs is a breeze. Are these issues why reviews of the T410 did not appear until over a month after release? Out of all the purchases I have made, this is the one I regret the most. Thank you Lenovo for teaching me a $1700 lesson; Always listen to the negative feedback solicited by others concerning declining product quality. They were right.

1. Try running the Intel ProSet WiFi drivers. Sometimes those work better.
2. The BIOS update should've fixed the typing issues.
3. Have you tried this:
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T410-Screen-flickering-randomly-screen-cont...
4. Have you tried color calibrating it? Glossy displays tend to be perceived as better due to visual illusions.
5,6. Tighten some of the screws on the underside.
7. Pick off the Shift keycap look for grime, dirt, dried liquids and clean them off. Re-attach keycap. (Do this carefully)
8. It's an enterprise laptop, go figure.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

Dear Lenovo, keyboard flex ...

I noticed with the T500 I purchased there existed some keyboard flex. I got sort of used to it. One of the keys broke (my own doing). I replaced the keyboard from my old T60 (FRU No: 42T3209). Wow! What a huge difference. The old design is superior in every way. It does weigh a little more but the difference in feel and ruggedness make it a much better choice. I am going to order a second 42T3209 keyboard for the T60. If anyone gets annoyed with the keyboard flex, I suggest searching (ebay, parts surplus) for the 42T3209 keyboard. To Lenovo: Please consider the old keyboard design in future models. Thank you.

There is a definite trade-off between the two types of keyboards. The more flexible keyboard is significantly lighter and more spill resistant (assumption). It also may provide a better ventilation due to the holes. The more rigid keyboard is heavier, more solid feeling (no flex), and may be less spill resistant (assumption). It may be a good idea for Lenovo to offer an option when ordering a laptop whereas customer can choose the type of keyboard, listing the benefits of each type.

Lenovo T61p upgrading possibilities

Hello dear Lenovo community people,
I am new here and myself I'm an IT technician and I would like to do a few modifications to my Lenovo T61p.
First of all, my biggest plan was upgrading the processor, right now I have a Intel Core 2 Duo T7700 @ 2.4Ghz. I have read many posts and forums about going to Core 2 Extreme X9000 or Core 2 Duo T9300. My question is, are these upgrades possible and how much would they cost in today's used parts economy? Would there be any overheating issues considering the voltage and power they use?
My second question is considering the RAM in my system. I have read that adding up to 8GB is possible, but Lenovo homepage says max is 4GB(which I have). Is it possible for me and how much would they cost in today's used parts economy? Would it be useful?
My third question is about extra add-ons, my edition of this computer didn't come with a built-in SD-card slot, but instead had a built-in Smartcard slot, can I add an SD card slot somewhere(PCMCIA or anywhere else besides USB)?
Also I don't have the firewire port, but instead it has just a black plastic in front of it. Can I add a firewire port there?
Are there also any 3G possibilities on my system, besides 3G USB?
My fourth question is about the HDD, what is the maximum a T61p will support, right now I have a stock 100GB HDD, I was planning on putting a 1TB in, since it fits in there. Is this possible?
Also, what kind of motherboard do I have? I heard the penryn is newer compared to a merom and has more possibilities. How to determine, which model I have?
My last question is considering the TrackPoint, I have the old-fashioned TrackPoint, which the old T23 had(http://blog.codinghorror.com/content/images/uploads/2006/05/6a0120a85dcdae970b0120a86d647f970b-pi.jp... so I really want to upgrade to this new one(http://www.vath.co/images/IBM%20Trackpoint%20SOFTDOME%20165.jpg). Is it possible and will it fit?
Are all these choices useful, considering I do lots of work, install a lot and do med-heavy gaming(CS: GO, old classics, some new ones etc.)?
I am also wondering; which Windows suits me best, right now I have Windows7 Home Premium, what is the next best thing, Enterprise or Ultimate, or stick with Home Premium, what are the differences in perofrmance? Should I go to Windows 8 or 8.1, maybe 9 or 10???
My laptop specs:
Screen: 14.1-inch SXGA+ (1400x1050) TFT Display in 4:3 non-widescreen.
Processor: 2.4GHz Intel Core 2 Duo T7700 (4MB L2 Cache,800MHz FSB)
Hard Drive: 100 GB hard drive (Seagate 7200RPM)
Memory: 2GB x 2 RAM (PC5300, 667 MHz, DDR2 SDRAM) 4GB max memory
Optical Drive: DVD+-R Double layer / DVD+-RW Drive
1GB Ethernet and Modem, built-in SmartCard, one PCMCIA, no SD Card reader.
Wireless: WiFi (Intel 4965AGN 802.11a/b/g/n), Bluetooth 2.0 w/ EDR
Graphics: NVIDIA Quadro FX 570M (128MB)
Operating System: Windows 7 Home Premium(Licence Windows Vista Ultimate)
Part numbers:
TYPE: 8889-3DG
S/N: --/-----
DATE: 08/04
FRU(next to the battery plugs): 42W7650
BARCODE(next to the battery, right of the FRU) : P42W3811
Mod edit: removed S/N
Hello! I use a Lenovo T61P in every day!

Basically Windows 7 does not load the AHCI driver upon boot if the SATA-drive controller was not in AHCI mode at the time of installation. MS offers a fix for this: http://support.microsoft.com/kb/922976#MT3
/L40SX/240/240X/2*340CSE/360PE/365XD/380D/380E/380XD/380Z/390/560E/560X/2*570/2*600/600E/750Cs/755C/760CD/760EL/760XD/770E/A20p/A22p
A31/i1600/G40/R50p/R61i/S30/SL510/2*T22/4*T4x/11*T6x/6*T4x0x/6*T5x0/3*W5x0/W700/3*X2x/4*X3x/3*X4x/5*X6x/3*X6xT/10*X2xx/2*X200T/4*X30x/Z60m/3*Z61x
Comunidad en Español English Community Deutsche Community Русскоязычное Сообщество

Lenovo G580 Blue Screen With Dropbox

Dear Lenovo community,
I bought a new Lenovo G580 last week, but dropbox causes the system to crash (Blue Screen).
Windows gives the following error codes:
ffff8a00b9ffa0a
000000000000
ffff80003092be1
000000000000
I found a previous post on this forum with the problem (http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/Lenovo-G580-BSOD-problems-with-certain-applica... but there was no solution back then.
Any Ideas on how to solve this?
Kind Regards
Koen

Not sure if this helps, but I did a memtest with this program:
http://hcidesign.com/memtest/download.html
And it claims "Could not allocate 4095 MB".
This would imply mij memory chips are failing right? So this is a hardware problem?
Koen

Getting the Lenovo Dataslim E16 160GB portable drive to be recognised by Windows XP?

Dear Lenovo,
I have my portable Dataslim E16 drive communicating to my Lenovo Laptop without issue.
I also need to connect the portable drive to my othe Window XP desktop PC. But plug & play has not found a suitable driver.
Where can I download a suitable windows XP driver for the portable drive?
Regards
Tony

i was lucky enough yesterday or the day befor to see that some 1 had posted a mayby solution in as a topic. yet no 1 belived him i still tryed and my ipod dint work the first time i conected it so i updated 4 or so songs onto my ipod using the soft ware he posted but then got bored and left it. yet 2day when i conected my ipod it came up in itunes perfect.
heres a link to the software download
http://www.redchairsoftware.com/anapod/
its tops stuff
u might wanna get this befor apple delets it again

Yoga S1 Windows 8.1 Activation Disabled and poor (or no support from Lenovo at all).

Dear Lenovo Friends,
I've purchased Thinkpad Yoga S1 with Windows 8.1 onboard.
I've had an OS problem that leaded me to order Recovery DVDs via Lenovo Thinkpad Support in Poland (thanks, got disc set in 7 days).
After reinstallation the WIndows 8.1 OS keeps saying my licence code embedded into BIOS is invalid and I can no longer activate the system. See the event log for sample try and fail on activation my system, please.
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
<EventID Qualifiers="32768">1017</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-09T20:02:04.000000000Z" />
<EventRecordID>1866</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>n316-pc04</Computer>
<Security />
</System>
- <EventData>
<Data>0xC004F069</Data>
<Data>9D6TC</Data>
<Data>?</Data>
<Data>?</Data>
</EventData>
</Event>
I've contacted the Lenovo Support in Poland and they tend to tell that this is because Microsoft has invalidated my codes for unknown reason. Contacting Microsoft they told me that it its vendor's (Lenovo) problem and they are not responsible - shall I obtain new licence key from Lenovo. The Polish Thinkpad support is working on the problem since January the 9th, with no success.
The Windows grace period is already over and I cannot use my ultrabook now without activating the licence.
Is this the famous Thinkpad support quality? I already own 4 Thinkpads and sorry gyus but I'm considering swithing to some other vendor.
When I called them, the solution provided by the Thinkpad support was... "would you please reainstall the OS once more to get another grace period?" I was thinking it was a kind of joke, but it wasn't... Asking for the responsibility of the Lenovo for the Windows OS they provided I was told that Lenovo is not responsible and I was given the advice to buy the hardware with no OS next time, have box licence from Microsoft separatelly.
I'm really disappointed. This is my last Thinkpad I believe. It seems even having the warranty it is not enoug to get support from Lenovo - I'm on my own...
Regards,
P.
Solved!
Go to Solution.

Solved!
Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid .
Regards,
P.

Letter to Lenovo. This is what happens when you can't live up to your own advertising!!!

THIS IS A LETTER A WROTE TO LENOVO.
HOW MUCH B.S. IS THIS HUGH!?
READ AND TELL ME WHAT YOU THINK...
THIS IS MY SECOND ATTEMPT TO REACH SOMEONE THAT IS LITERATE!!!!!!!!!!
AN APOLOGY IS NOT GONNA PUT $825 BACK IN MY POCKET!
IF I WOULD HAVE KNOWN I WOULD HAVE HAD THIS MANY PROBLEMS WITH MY MACHINE, I WOULD NOT HAVE DECIDED ON LENOVO IN THE FIRST PLACE!
I BASED MY DECISION UPON MANY HAVING MANY SUCCESSES WITH IBM/LENOVO MACHINES IN THE PAST!
DEAR LENOVO!
TO WHOM IT MAY -REALLY- CONCERN...
I have long since been a fan of IBM computers and thus, when the label changed, I trusted Lenovo with the same respect. I am a junior college student at West Virginia University and wanted only the best machine which was both powerful and reliable... the T61 seemed to be my answer. In advertisements I viewed the computer being plunged underwater (and then turned on, no less), smashed into walls at death-defying speeds, and dropped from hundreds of feet . In my case a small amount of sprite, LESS THAN 50CC!!
The laptop can survive a couple drops right? Being on a very small and tight student budget I tried to make the best of it and decided to be safe, left it alone for the day, and afterwords it worked perfectly for 5 months. One day the laptop was in sleep mode, I turned it off manually by holding the power button, it turned off. After this, it never turned back on!
I tried everything- (static discharge, removal of components, new ac adapter, dust removal, hardware exchange)- it just croaked!
Eventually, I sent the laptop in to be repaired (for what I was told would be FREE OF CHARGE) in your Texas repair facility only to be told that the laptop was NOT UNDER WARRANTY?! due to the water damage and that the laptop that I PAID $825 for was GOING TO COST ME OVER $900 TO FIX!
THERE WAS ONLY A MINIMAL AMOUNT OF LIQUID SPILLED ON THIS COMPUTER, I DO NOT BELIEVE IT WAS THE LIQUID THAT DESTROYED THE LAPTOP!
THERE HAVE BEEN KNOWN POWER SUPPLY ISSUES WITH THE MODEL T61, SO MUCH SO THAT IT COULD BE CALLED A DEFECT. THIS LAPTOP IS NOT WATER DAMAGED, IT IS DEFECTIVE!
THIS LAPTOP IS ALREADY OUTDATED by many standards on the market today AND IS NO LONGER EVEN SOLD OR ADVERTISED ON YOUR COMPANY WEBSITE!
Could it be TOO MUCH to ask for just a simple motherboard swap? I'm sure they've got to be sitting lifeless and stockpiled somewhere...
As advertised, this laptop DID NOT live up to it's name, I am completely dissatisfied, and now I'm out the $825 I paid for the machine.
If there are any powers-that-be remaining in this world today, please let them come over you! I NEED A LAPTOP FOR SCHOOL!
Thank you for your time and CONSIDERATION!
Jesse Russell
P.S.: I'm working with a HP Pavillion now, it sucks ass.
CASE NUMBER: 20TTLPW
SYSTEM INFORMATION: LENOVO THINKPAD T61 7663-03U
Ted Turner - "Sports is like a war without the killing."
Moderator edit: Masked personal information to keep it out of view of spambots.

you can't believe all the marketing ads that you see on tv... this is more of a marketing ethics.
Thing with your sugar in the lemonade, is that corrodes the electrical components slowly, especially if there is only small amount being spilled.
Regarding those commercials i think these are just some over-exaggerated marketing campaign, just like car commercials, some of which shows that toddler can drive it.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

How to install app in sd card in lenovo A328?

Dear,
lenovo community.
please tell me how to move app in sd card , please give us answer in a video or in a detailed form . So , that i should solve the problem?

You may either goto http://store.ovi.com/ thru' your Phone browser or use the Nokia Store application on your phone..Login and select the Application you want. Select Download (..if its a paid application complete the formalities of the Payment) and the application will start downloading. When complete it will proceed for installation..so follow the instruction in your phone display.
Other way is to http://store.ovi.com/ on you PC.. Login, Select the application and click 'Download' and it will give you an option to send link thru' SMS. When you receive the link ..Open it and follow instructions..
If you search for any application thru' Google and want to download / Buy it from the Developers' or other site..first download it to the PC. Then connect your phone to PC and Double click on the application installer. It will automatically activate the Nokia Suite (..hopefully installed on your PC) and then follow instructions..

Recommendations for good external mouse for Lenovo X200

Hi
I would like a mouse that connects via a usb port. Suggestions appreciated. Thanks!
Solved!
Go to Solution.

i understand....much more that you think...
I buy since 1993 ThinkPads ....and in all the years I have spent well over 120,000 euros ....and I think I'm right to judge....and i am loyal to ThinkPad ...my last is the 2015 Carbon...
anyway...
I just do not understand a thing....why people never believe...what some people after years of professional experience want to make them a gift.....and want to spare them all the hassle and trouble...etc...they do not want to believe it..what is good and what is bad...please in the future ...try first ...and then judge...
the MX Revolutions runs more than 14 days.(contained electric motor)...without having to load it...
(inide is one Li-Ion Battery)
my english is bad sorry for this...
and I watch also here on the Lenovos Community Forum site
what some Administrators writes....
My message to them is ......you still have much to learn.....and learn and learn again...
the goal from Lenovo is to be worldwide absolute number one ....and I appreciate that very much...
Knowledge is Power...
Lenovo For Those who Do...
dear Lenovo Forum Administrators..
here are these people who will help you...
if you have to ask how you can be better...etc.
http://www.lenovo.com/lenovo/hk/en/management.shtml
Thank You...for the understanding...
Best Regards from Germany

AMD HD7450 driver crash in Lenovo M82 / Windows 7 x64

Dear Lenovo Community,
I tried today to install an AMD HD7450 (not the one sold by Lenovo but does it make a difference ?) on the PCIe port of a Lenovo M82. The aim for me is to use 3 screens on the Lenovo.
I have two distinct problems I do not understand.
-> First of all : Lenovo Bios concerning "multiple screen" option.
What does exactly means this option ? This does nos seems to be explained in the Lenovo "hardware" PDF.
I found here : http://download.lenovo.com/express/HT062228.html
That "multiple screen support" with additionnal PCI-e card requires to use the "IGD" mode and Enable Multi-Monitor Support. However, when I do so, the two screens (two LCDs with 1080p support, one VGA, one DVI) do not go on : only one of these is on even when Windows Desktop is reached, whatever the IGD, Auto, PEG and so one options I do activate. I think it's not normal, even if the driver is not installed. The two video cards (internal and PCI-e) should run in a VGA compatibility mode, isn't it ? So I have a question : does the Lenovo BIOS automatically disable the internal video card when an extra PCI-e card is detected ? Or does this behavior depends on "Select ACtive Video" / "Multi-Monitor Support" options of the BIOS ? Could someone clarify what is the M82 behaviour about this, or give some documentation ?
-> Next : AMD HD 7540 compatibility, even as unique video display
To install the AMD HD7540 video card on the Windows 7 x 64 system (installed by default with the Lenovo computer), I used the driver provided by Lenovo here :
http://support.lenovo.com/fr_FR/downloads/detail.page?DocID=DS029174
Once the driver is installed, the PC crashes. Then, impossible to restart it (I did not try the recovery mode) : once the "Lenovo" logo is shown, the screen displays a blinking something at the top of a blank screen, and the startup does not seems continue. To recover the boot sequence of Windows, I had to remove the card from the PCI-e port.
What should I do to install this video card ?
And over all : How can I have 3 display screens with the integrated lenovo video card + the AMD HD 7540 card ?
Best Regards,
Mike

I using the "multi-monitor support" as described in the doc above to use both the internal graphics and a HD 6670 on a M91p with Win 7 64-bit.
I'm using the latest Intel driver for the internal graphics, and Catalyst 13.4 from the AMD website for the graphics card. I suggest download the software, de-install all the current graphics drivers and software (it will default to a basic Win 7 driver), reboot and install the new drivers and software.
To enable DisplayPort to DVI on the internal graphics and the DP on the 6670, I am using AMD approved DP to DVI adapters. The list is here: http://support.amd.com/us/eyefinity/Pages/eyefinity-dongles.aspx I'm using a passive single link adapter on the internal, and an active single link on the 6670 (since it's the 3rd active port, and it supplies the clock to the adapter, the adapter can clock 2 ports on it's own.) The active adapters are not much more, best to get them if you're not sure, also more flexibility down the road.
Additionally, ensure you have Win 7 SP1 installed, and latest updates ; that you have manually updated to the latest BIOS.

New Lenovo G570 Teething Issues

Dear Lenovo-connected moderators, outriders and the like (Please note that in error I originally posted this to the other thread):
I just bought in Europe a new Lenovo G570. I have the following issues:
Since I always resize the C: partition I have removed the possibility of using one-key restore. It seems bizarre that Lenovo would force keeping the C: partition at its initial size. Surely it would be possible to write the one-key software to work around repartitioning the HDD. I did the resize of the C: partition immediately after purchase as part of my personal data and program installation and found out later about the requirement not to resize. Moreover, as far as I can recall there was no D: partition already installed, which I might have been able to live with (I prefer multiple data partitions). Any way to fix this problem? For I restored the C: partition to its original size but that didn't help; I couldn't get the recovery DVD's made; the one-key button was non-functional. What do I have to do to get the recovery features back? For I see that for very similar products a fresh install of Win 7 causes all kinds of problems, and in the absence of recovery DVD's that's really the only other option. I should point out that at the moment the computer is working; I'm just trying to do my preventative medicine for the day the computer crashes.
Lenovo's model numbering is very confusing, as is the Lenovo habit of updating system specs on the fly. My model name is 20079; my model number is CB01031166. If I download the current specs for the model from the Lenovo site (just did) they don't agree with what I have. Major differences are that my computer shipped with an Intel i5-2410M processor, a 640 GB HDD and with a separate ATI Graphics Card (Radeon Premium). Thanks, but this leads to issues about driver updates when I search for downloads for my computer on the Lenovo site. In particular, it's not clear to me whether I should be reflashing BIOS with the latest BIOS. On the thread about serious issues with the Idea Pad Z570, I saw recommended the reflashing of the BIOS. You might ask, well why would I go there? Because the Lenovo site does not support searching on models that are not branded Think Pad or Idea Pad. Mine's branded Essentials and it's just not recognized even in the automated search using the Internet Explorer. So searching for Lenovo G570, that's what a Google search turned up and the specs of the Z570 are extremely similar to the G570 I have. So if someone could tell me how to find the driver updates for my model, I'd be very grateful.
I see in the Z570 thread that if the CD is not the first boot priority then the WiFi doesn't work. Does this also apply to my model?
When I boot with an external Sata HDD attached (to see if BIOS will recognize it for boot purposes), the boot procedure freezes until I unplug the Sata HDD. Of course the external HDD is plugged into the USB port. This seems to be a problem with the BIOS, although admittedly I can't recall if the BIOS flash screen shows and it freezes after, or it freezes before it reaches the BIOS flash screen.
I also see that the fan that's always running is actually a serious warranty issue. I hadn't realized that it wasn't some quirk of my software. So here we are with a serious warranty issue. Update: 23/2/12. This does not seem to be a real problem on my machine at the moment. While the fan works more than I would have expected, it will shut down eventually once the computer is not doing anything. Possibly the actual software I'm using on the machine is causing heavy fan use. This is something of a relief.
According to the specs the computer ships with a USB/eSata port. And indeed there is a port in the right place that is different from the other USB ports. The port of course works with USB. However, its shape is not the usual eSatap shape. In particular it doesn't have the cutouts left and right for the usual eSatap jack. Instead it has a cutout at the top. But for the life of me and my dealer, there is nowhere on the Net where we can find an image of the Lenovo USB/eSata port and certainly nowhere where I can buy a jack/adaptor/external SATA disk that fits the Lenovo USB/eSata port.
Here's an image of my USB/eSata port. It's the middle of the three ports. Of course, on the left is something for TV that is irrelevant, and to the right is a normal USB port. How do I find anything to work with it at eSata speeds?
Thanks very much.

Thanks for replying ExJamJus.
I will ask the local reseller, but I suspect they don't know more than anyone else. The problem is that the specs are very fluid on these units--after all, I have a ATI Radeon graphics card whereas the specs typically say that its an integrated (on-the-motherboard) Intel graphics card. Some places, as other users have noted, they do spec it as having an eSata/USB port, but there's just no plug available with that shape with any specification. My technician who sold me the computer thought that the only possibility was that the plug would be introduced later. He'd never seen one and he takes computers apart and fixes them.
As for the drivers, I installed all the drivers. Nothing terrible happened except as follows:
One of the ATI Radeon updates, for Hydravision I believe, comes to an end where kdbsync.exe can't start at boot time because Open.dll is missing. You can follow up on the Internet. The fix is to download Open.dll and put it in the proper folder in Program files. It works now--or at least I don't get an error message at boot time.
This is import for Lenovo: Lenovo energy management upgrade gave me the option to install on top of the old Lenovo energy management but it would require a reboot. So I did it. But what happened was that Lenovo energy management wouldn't start at boot time. I tried repair, no deal. So I had to completely uninstall Lenovo energy management and then do a fresh install. It works now. This is going to irritate people. Bad for business.
It's unclear in some of these cases just what driver is installed on the computer and it's not clear whether the driver installer programs are always coded to check whether the driver being installed is not older than the installed driver. So it makes it a little chancy to download and install a driver that was issued not long before the manufacture date of the product.

Issue Lenovo A3000h Chinese Hard reset

Dear Lenovo support and User
please i need some help i try to make a Hard Rest for my table Lenovo A3000-H
but i get Chinese Hard reset menu how i can do it & can i change language menu in hard rest ??

Update: I was able to start the laptop with just AC power, and then again with AC and battery, but when I tried to start with just the battery, it turned right off. Not sure what's going on here. Would really appreciate some help, thanks!

Ads in Lenovo Solution Center 2.4.002 Revision 19058

Today I got a prompt to update my Lenovo Solution Center software. So far nothing unusual. But as I started the installation process, I encountered an advertisement to install the Farmerama game! (see picture below)
Dear Lenovo! Come on! I didn't pay a huge amount of money for a business laptop to see such irrelevant ads in my lenovo updates and I must say that I personally don't like this new practice at all. Is this going to continue in future updates?

I can report the same behavior when I updated today as well. My ad was for some kind of Warcraft clone game that initially caused me alarm as I was concerned it could be malware as it certainly seemed out of character for Lenovo to to allow such an unprofessional advertisement to appear on such a core utility update. I have confirmed that a friend of mine had the same happen when they updated their Lenovo Q700, a consumer grade laptop. They must be using the same suite of utility software across platforms now. I was not happy to see this and it concerns me greatly. Please dont follow the poor practices of lesser companies who in my opinion have often made a lesser grade of product, This does not bode well for the future. Lenovo utilities are the only pre-loaded software I allow on a sytem, and if this continues it will not be the case much longer. I also believe that allowing such low-grade non-professional advertisements that offer imediate download is a 3rd party security concern, and is something that the majority of your cusotomer base would not appreciate, especially in this form. This is not good.
ThinkPad T520 4239CTO | i7-2720QM @ 2.2Ghz | 8GB (2x4GB) Samsung Ram @ 1600MHz | 240GB Intel 330 SSD + 500GB Seagate Momentus 7200.4 | 1600 x 900 | NVIDIA NVS 4200M | Intel Ultimate-N 6300 AGN | Ericsson F5521gw WAN + GPS | eSata | Bluetooth | Fingerprint | Windows 7 Professional (64-bit) SP1 |

Dear lenovo UK

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