Deauthorize

I have an on going trend of reinstalling windows every few months and have run into a problem with iTunes Deauthorize program. Only able to deauthorize all computers once a year?!?! common thats just stupidity in my eyes. Anyway my problem is that I have already used my deauthorize all machines and I have to wait another 5 months before Im able to use iTunes once again. So please point me in the direction of a phone number or support email where I can get my question and problem fixed.
Thanks
splatmatic

Just FYI, camoracer, there is no telephone tech support for the iTunes Store, so pointing people to the Apple phone lists won't help. Using the web forms on the various iTunes Store Customer Service pages is the only way to contact them.
Regards.

Similar Messages

De-authorizing itunes? Several of my authorized pc's have died, and have no way to deauthorize iTunes on them. Now I am unable to synch purchases on my Iphone to new computer with iTunes because I already have 5 computers authorized. What can be done?

Several of my authorized pc laptops and desktops have completely died over the years, and have no way to deauthorize iTunes on them. Now I am unable to synch purchases on my Iphone to new computer with iTunes because I already have 5 computers authorized. What can be done?

Deauthorise all to reset to zero, then authorize again.
Following quote from Apple Support:
If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
Click iTunes Store on the left side of iTunes.
If you're not signed in to the store, click the Account button, then enter your account name and password.
Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/).

How to deauthorize a computer , that doesn't exist anymore?

I unisnstalled windows , and for some reason when i inserted my ipod to the freshly installed windows+itunes , and logged on my account , iTunes said , that its a new computer and asked me to authorize it , and so i did.
My question is: how can i deauthorize my old version of windows , that doesn't exist anymore?
I also have another question in this topic : When i want to buy items from itunes from a new device , it asks for my bank card number , and takes 1-2 dollars from it. Is this ok?

Take a look at this Apple support article; it may help:
One computer using multiple iTunes Store authorizations
When i want to buy items from itunes from a new device , it asks for my bank card number , and takes 1-2 dollars from it. Is this ok?
I'm not sure what you mean by this. What "items"? If you are referring to music, videos or movies, you get only one download per purchase, so if you buy the items again, whether from another device or the same one, yes, you will be charged again. Only apps allow redownloading without additional charge.
Regards.

How do I deauthorize all computers associated with my Apple ID?

Hi all,
First post on Apple Support Communities :-)
When I bought my first Apple product (iPad 2) a few months ago, I didn't know anything about Apple IDs, iTunes Store, Home Sharing and Computer authorizations. I experimented a little with iTunes and home sharing in VMware virtual machines (Windows 7) on my computer (Ubuntu). I quickly used up the 5 authorized computers, so I used the "Deauthorize all computers associated with your Apple ID" feature in iTunes and kept on experimenting (since I couldn't get things to work properly in my virtual environment).
Now I have an iPhone 4S and my daughter has an iPod Touch 4G, and I'm planning on buying the new Apple TV. But I'm not going to because I can't have Home Sharing. I can't "clean" the authorized computers because I did it a few months ago and it is only permitted once a year.
It is possible to request an exception (and how?) and have the authorized computers cleaned up?
Thanks a lot
Sebastien

If you can't deauthorize systems just by the "deauthorize" command under the Store menu in iTunes, then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the problem to the iTunes Store. They may be willing to clear your authorizations for you.
Regards.

I want to update my phone, but i purchased many apps and music on the phone. it won't let me authorize my computer so i cannot update. i don't want to deauthorize all my computers. how can i find out which 5 computers i have authorized?

i want to update my phone, but i purchased many apps and music on the phone. it won't let me authorize my computer so i cannot update. i don't want to deauthorize all my computers. how can i find out which 5 computers i have authorized? also how can i update the software?

This is a tedious solution, which is stupid! And some users report an inability to reauthorize a computer after an "en masse” deauthorization. I can’t believe Apple doesn’t provide a list or menu to find out which computers you’ve authorized! Obviously, APPLE knows (or else they couldn’t tell us how many computers we have authorized)--so why can’t they give us access to that information about our own computers??!!!
And for an already-authorized computer with a hard drive that’s since been replaced and upgraded from Mavericks to Yosemite, would it be recognized as a “new computer” and require authorization? Would its previous incarnation (i.e., with the old hard drive and OS) be considered a separate computer? Some users report they can’t authorize a computer after an OS upgrade because of that. Can’t believe we have to do such a bass-ackwards kludge!

I had to take my hp back to factory setting and reinstall itunes, when I tried to use Itunes match it said i had to Deauthorize all my computers. I am using the same computer and desperately need access to my music.

I had to take my hp back to factory setting and reinstall itunes, when I tried to use Itunes match it said i had to Deauthorize all my computers. I am using the same computer and desperately need access to my music.

When you reset to factory settings, the computer is de-authorised.
In iTunes menu Store > View Account > sign in > App Store > Deauthorise All.
Once done, authorise this computer iTunes.
Note: you can only do that once a year.

I am trying to authorize my computer and I get an error message: The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. Help?

I am trying to authorize my computer and I get an error message: The required directory was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed. Help?

I used Terminal to change the permissions on the folder in question. I followed the instructions in this article:
iTunes: Missing folder or incorrect permissions may prevent authorization
In my case, the folder was there, so I needed the command to change permissions on the folder, not to create one. I was hesitant to use Terminal b/c I know that if I made an error I could wipe out my hard drive or render my computer unusable. So to be SURE I didn't make an error, I carefully copied the command from that page and *pasted* it into Terminal. Also, before I could do anything in Terminal, I had to go change my admin password (it had been a blank password before and that's not acceptable for making changes in Terminal). I was just super careful when entering my password or doing anything else while Terminal was open (making sure I didn't accidently hit the spacebar or another key, etc.) And it fixed the problem right away.
What was confusing for me was that the iTunes error message said to change permissions in the FINDER, which is what I was trying to do. It didn't mention Terminal. What would really be helpful is if Apple included a link to a page like this in their error message.

My laptop has a new image on it and itunes will not let me sync my iPad say I have to deauthorize one of my 5 authorizations. This laptop is one of the 5 but it no longer recognizes the iPad. How do I deauthorize?

How do I deauthorize the laptop when the original image and itunes is gone?

If you've reached five authorizations for your iTunes Store account, there will be a button in your Store account information that will allow you to deauthorize all systems associated with that account. Log into your Store account and you should see it. You can then reauthorize the computers you're using now.
Regards.

I have 5 computers authorized on my account and I would like to deauthorize all of them. When I try it tells me I cannot do so until January 2016. Is there a way around this? I no longer have access to the computers that are authorized.

I have 5 computers authorized on my account and I would like to deauthorize all of them. When I try it tells me I cannot do so until January 2016. Is there a way around this? I no longer have access to the computers that are authorized.

Did you recently deauthorize a bunch of computers? You can only deauthorize all once year.
iTunes Store: Authorize or deauthorize your Mac or PC - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050
You will have to contact Apple and request they remove the lock on a reset. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

My ipads and iphone are listed and included in my 5 devices in iTunes. But it should only be computers (my desktop and laptop). If I deauthorize them, so that I can add another laptop, how to I keep the music/purchases from itunes on them?

I would like to add another laptop to my authorized devices in iTunes store. But it says I have 5 devices already. 4 of these devices are actually iphones, ipads or itouch. I am afraid to deauthorize them so I can add a laptop. It will take the music/apps away, won't it? How do you include an itouch/ipad/iphone in your iTunes account without listing it as an authorized device? And where is the '10 devices' coming from? vs. 5? Very confused
We need to use the following devices with the same iTunes id:
2 laptops (soon to be three)
1 desktop
2 ipads
2 iphones
2 itouches
Is this possible?
To make things more complicated, a few of these devices will also use a DIFFERENT apple id for the cloud/mobile me.
But we all use the same iTUNES id for apps/ music in the family.
Thanks so much for your help!

There is no list of authorized computers. Where do you see a list?
You must be talking about something other than authorization. Please clarify.
iTunes Store: About authorization and deauthorization

How do you Deauthorize a machine from your account

Hi all, I don't know if I'm posting in the right place or not, If I'm not then I'm sorry. How do you Deauthorize a Machine from your account, anybody know? what it is. When I set the account up to buy tracks from Itunes. I was using the same Laptop that I'm using now, Just a differnt hard drive as The old hard drive died on me. I never bought any tracks from Itunes so I didn't have any to lose. I couldn't deauthorize this laptop because I didn't know that the laptop was going to die on me. In went the new hard drive. re-installed windows xp pro & re-installed itunes 8.1 clicked on authorize this machine & it came up with 3 machines out of 5. it's the same Laptop on the account. how to I remove this laptop twice from the account is it possible cheers?, If i do remove 1 of the machines, will I lose the rights to play back the tracks that I've bought today?

You can't deauthorise 'dead' installations or computers you no longer have access to individually. However once you reach the limit of 5 authorisations you have the option to deauthorise them all in one go from your iTunes account and start over. *Just note that you can only use this option once a year*: About iTunes Music Store Authorisation and Deauthorisation
See also this article: One computer using multiple iTunes Music Store authorizations

HT1420 How do you Deauthorize a computer if its been trashed or can no longer be turned on?

I have authorized my itunes acount on 5 different computers, but of the 5 i can only access one. I just got a new computer and want to keep my itunes account on my old one and put it on my new one but cant because of the 5 computer limite. The problem is that the other 4 computers that i had authorized before are no longer functional, so how do i deauthorize them if i can even turn them on?

Log into your iTunes Store account -> Store menu / View Account. The Deauthorize All button will be there.
http://support.apple.com/kb/HT1420
Regards.

How can I deauthorize an itunes account on a dead computer?

My old laptop died. Before it did, I backed up all of my music to a zip drive and then transferred the music to my new Dell Windows 8 computer. However, half of my songs can't be played because they were purchased on my stepdaughter's old itunes account. I can't authorize my new computer because she apparently already had 5 computers authorized. These computers are either dead or she no longer has access to them. Help! Is there anything I can do so I won't lose three years worth of music?

Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

ITunes won't let me authorize my new computer because I already have 5 computers authorized. One of those computers are broken so I can't deauthorize it!

Ok so i have a new computer and i want all of my songs on it. problem is, i have 2,000 songs on my old computer and i really dont wanna waste a bunch of time downloading them back so i was gonna use homesharing on itunes. another problem is i already have 5 computers authorized for my account. i really cant think of the 5 computers i used to authorize my account besides my old computer, my friend's, and my old laptop. My old laptop is BROKEN so i can't go on itunes to deauthorize it!!! what do i do?! i really can't remember the other 2 computers i used to authorize my account! help me please thanks

Hi songmii,
go into view your account(Store->View Account)
in that screen after you type in your password go to where it says authorizations and to the right you should see, deauthorize all, click that.
after that you just need to authorize the computers you are currently using(Store->Authorize this computer)
that should do it
When I'm saying Store, I mean at the top menu where it says File-Edit-View-Control-Store
hope that helps,
Dane

Once i deauthorize all computers, can I reinstate more than one immediately?

I have already 5 computers authorized for iTunes, but I don't own three of them any more. I am trying to download purchased items, but I would need to deauthorize all of them in order to include those I no longer own. Once I do that, can I authorize the two computers I still own immediately again, so that I will not loose my library from the main computer I still own and the one I am adding?

Yes.
See Here for full details...
About authorization and deauthorization
Please Note: Deauthorise all five can only be done Once every 12 months

I have 2 iPhones among my devices in iTunes. I need to deauthorize the correct one. Help!

My old standby Mac for sync-ing my iTunes library and my iPhone 4 was my G4 Mirror Doors PowerMac. The startup hard disk on that Mac crapped out last month, and my other option for keeping my iTunes & iPhone ecosystem up-to-date -- my MacBook 2.0 GHz -- has problems with its USB ports. SO, now I have pressed into action an eMac with a 1.25 GHz G4 processor, and with all the other requirements (iTunes, Safari, iOS 10.5.8, etc) for sync-ing my new (Jan '13) iPhone 4S.
I did my first sync today between the iPhone 4S and the eMac, via USB hardwire and iTunes. I wanted to load up my phone with music purchases from iCloud, but felt the fastest way to do that would be to first pull all my purchases down into the eMac from iCloud, via My Previous Purchases in iTunes. Once I entered my iTunes account info (via my Apple ID), iTunes showed me logged in. But I could not drag any music over to eMac from the 10 or so songs I have on my iPhone after downloading them from iCloud to several days ago.
I realized I had to authorize the eMac for my account. Checked the Manage Account > Manage Devices area in the iTunes Store, and it informed my that I had already used my 5 "computers" on my acccount, and two of them are iPhones. There is no information that tells me which iPhone is which, like a MAC address or EAN or serial #. One of them is probably the iPhone 4 that I just traded up from, but which I still have. The other iPhone entry shows "Associated December 28, 2012" in the listing of devices. That date matches the date I set up iCloud on my new iPhone 4S, so it should be saying that my new phone is among the 5 devices already authorized. So I just deleted the older iPhone listing,and now I have 4 devices. I just went to add in the Emac, and iTunes tells me I still have "5 computers" authorized on my account (and therefore still cannot add the eMac).
Are "devices" the same as "computers" in the eyes of iTunes DRM?
Is there a lag time in the iTunes database updating the fact that I deauthorized the (older) iPhone?

The title of my initial post is a bit misleading. I already took a chance deleting one of the iPhones, hoping if I deleted the wrong one, I can still reauthorize it (all with the same Apple ID acct, so not subject to 90-day waiting period, right?) The iTunes database just updated itself, and it says I have 4 "devices" "in the Cloud", but 5 "computers" associated w my account. How can I find out what computers are associated? Isn't there a list I can see? I dont have a clue what computers they might be. If I use the "Deauthorize All" option, is it a pain to add them all back in. I assume I would have to log in from each computer to reauthorize each one. Would I have to be running the newest OS or version of iTunes to reauthorize? I think I have a PowerBook G4 Titanium with an older OS and iTunes. I'd like to keep that authorized, if possible.

Deauthorize

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