Debit payment done 1800$, debited from my account, but not at apple. How to trace the financial transaction at apple inc side

Question

Dear,
In San Diego apple store, I did a debit payment of 1800$. Transaction was approved, debited from my account, but the store sales person said it didn't go through. So I did again the payment but using a credit card. This was processed at apple side. Later I checked my account and it was debited twice.
I cannot find the payment or finance department of apple inc. The apple store is not able to find the transaction back. This is because the finance system transaction is not appearing in the apple store application.
Can somebody give my advice, or a contact number (not call center), or...
I'm in europe and called already several times to the store, the call center, but without any results.
Thanks,
Wim

Answer 1

This is probably something your bank will need to handle. It's normally the bank's problem to work out duplicate or unauthorized charges from a vendor since the bank had to approve the charge. But you can try calling 800-275-2273, asking to speak with someone in Customer Relations, and ask for assistance. There are ways, including Skype, for calling a US 800 number from outside the country; search the web for other methods if you cannot use Skype.
Good luck.