Deceptive billing practices

I will start out by saying the service itself appears quite good, unfortunately I've allowed myself to be tricked into a extra fees and a montly bill that is double the old bill.   I did not see anything mentioning monthly smart phone access fee of $40 bucks on top of my new 2 year contract.  Another surprise was the $40 upgrade fee(not including tax).  The agent selling the plan and phone mentioned that there would be a one time fee he called an access fee.  I was certainly not made aware that I would get a monthly $40 dollar fee on top of the new plan, one that already had 2 gig of data included.   Why would you need an access fee in addition to a plan that already includes internet access?  I have been a Verizon customer for years and like many on the forum I feel they have never valued my loyalty.  My old bill slowy creeped up in cost, while new customers recieved better deals(why was I never transfered to a unlimited text plan?) for roughly the same price $40 versus $39.99.    Too bad the chat and talk sounds as bad as the inability to send an email to customer service, seems like Verizon does not want to address anyones concerns.  Regardless I have already filed a complaint with the FCC.

willowcatcher wrote:
"I was on Nationwide 450(I think).  I actually thought I would be paying somewhere around 65 dollars, but was surprise to find a unlimited plan with 2 gig of data for $40.  My joy lasted up until I received a $150 bill last night.  I thought I would receive $100 bill, $100 is going to be close to my monthly bill.  I will pay close to an extra $1000 for my two year contract.  I would love to put that on my college loan."
2 Gigs for $40 is for only data.  Data plans are just that, data, not talk and text.
Current plans are ala carte. 
All customers are required to pay for their phones, one way or another.  If you upgrade using a 2 year contract, you pay a one time $40 upgrade fee.
The parts of your plan are: 1.  Data.  2.   Line access (includes unlimited talk text and essentially your phone payments)
3.   Taxes  4.  Insurance if you added it (you have 30 days to add it if you did not)
Your first bill will include a prorated month, current month, data plan and one time upgrade fee of $40.
You  may change your data plan on your account online if you ever need more data, even if it's a temporary change.  Or reduce it if you never come close the to limit.
Your regular monthly bill will be $80 plus tax, which in some stated would be about $100 a month.

Similar Messages

  • Deceptive billing practice - file FCC complaint

    I accidentally overpaid, called customer service, they promised to cancel the overpayment and offered to take the correct payment. I trusted them, made the correct payment, they never canceled the original overpayment. I called after several weeks, they still refused.
    It's lying - and just plain bad customer service. Sure, they keep my money a little longer, but then Amex get's involved, has to call them several times, collect information, all to dispute the charge.
    I file complaints with the FCC, better business bureau, states Attorney general, all of which doesn't take much time these days.
    I hope it's worth the little extra interest they keep on my payment, I suppose it's policy just to screw enough accounts in bulk so it makes them a bit of extra change.
    If anyone else has the same issue, I'd love to hear about it and what you did to try and correct the deception or draw attention to it. I suspect using social media maybe good as it will dissuade others from using Verizon.

    I have been reading this so excuse me jumping in.
    If you paid by credit card the company need only go back into the payment screen and post a credit back for that amount.
    Verizon took this posters money in seconds, so they can give it back the same way. And they can do it.
    Secondly as I just did this morning you can call your credit card company and they will do a charge back, this can be for defective goods and services, double billing, incorrect billing, failure to provide what was paid for ( as in my case and not Verizon) the card issuer will credit back that amount and notify the merchant why it was taken away.
    Very few times is a charge back not placed permanently back to their customers account.
    Now what "Treasury Department" are you referring to? it would be accounts receivable or accounts payable in Verizon's finance office. The US Treasury has zero to do with it.
    Original poster, just keep on AMEX for the money back. They have limited time to put the amount back,
    Good Luck

  • Deceptive Business Practices

    I have been paying for my 86 year old mothers cell phone for years on my AT&T account.  This week she went to the AT&T Wireless store on Trindle Road in Camp Hill to get a new phone.  Instead of the store rep,  Billie H[edited for privacy – please do not post personal information], calling me for authorization as the account holder, he sold her a new pre-paid phone and accessories for several hundred dollars.  When I discovered this deceptive business practice today, I immediately called AT&T Wireless customer don't care.  The agent couldn't help me so I had to wait for over an hour to speak to a supervisor.  I then went to the store and complained to the big fat store manager who could have cared less about what happened.  So now I am going to file a formal complaint against AT&T Wireless with the PA Public Utilities Commission and the Bureau of Consumer Protection in the PA Attorney General's office. 

    It can all be returned within 14 days.
    The sales slip should identify the sales person.
    This should be brought to the attention of the manager, and a busy Saturday is a good day to do so.
    My sister and I each have one of our parents phones on our account. They don't really understand the process much, but they have been good about letting us handle it.
    Sorry this happened.

  • Billing Practices

    Dishonest billing practices.   Recently upgraded a phone and my cell phone plan to the "Share Everything Plan" with Verizon Wireless. 
    The store representative stated "the additional line rate will stay at a $9.99 access rate".   So we agreed to upgrade and added the new phone.   REceived the bill which shows a "Basic Phone Line Access" of $30.00 per month listed on the bill.    
    This is different that what the Verizon store representative had directly told us when we went to look at "basic" phones. 
    Upon receipt and examination of the bill, I contacted Verizon Wireless customer service by dialing *611 on my cell phone.
    The customer service representative, Matt, attempted to explain the charge of "Basic Phone Line Access" policy.  He stated that he felt it was excessive as well.  That maybe $20 would be more appropriate.      He also apologized because we are now pass the 30 day return period in order to cancel everything on this line and revert to the plan we had before.   The representative did offer to credit back $15 of the "upgrade fee" for line xxx-xxx-xxxx.  I thanked him for that at least.   He encouraged me to contact Verizon Wireless corporate for follow up.
    I believe a review of Verizon Wireless' billing practices are in order.   The sales representatives, both online and in the store should be completely honest with the customers as to future billing expectations, so the consumer can make an informed decision of purchase and changes to service.    The Verizon Bill does not even list a specific price plan on their website other than to say: "If you have the Share Everything® Plan, the monthly access charges on your account will vary based on the type of device assigned each line."   This seems to not really be open communication.
    This was sent to the California Public Utilities Commission.

    Dishonest billing practices??? I just checked online for a basic phone. listed right under the price of the phone it says:
    "Basic Phone Monthly Line Access on Share Everything Plans: $30 "
    The last time I was in a Verizon store, the same thing was listed by EACH AND EVERY ONE of the phones in the store. In my opinion, at least, there is NO amount of notification for fees charged which would stop ALL people from complaining about the price of their cellular service, especially if there is EVER a price increase for what they had once been paying.

  • Suspect billing practice?

    Customer service issue:  Yet again, I have received my bill less than 1 week before it is due (received today April 15th, due April 21st, however the bill is dated March 26th.) Because I prefer to pay by mail, I am invariably charged a $5 late fee as that is insufficient time to send it by mail and be processed.  This seems to be suspect and possibly unfair billing practice.  I am fed up with it and will be switching carriers. 

        lrenee,
    This is very strange to hear and I'm sorry that such a loyal customer is having this kind of experience! Typically we generate and mail bills within 1 week of your billing month ending, and that should give you plenty of time to receive the bill, look it over, and mail a payment in to avoid a late fee.
    USPS is able to track your mail to see where the hold up is, and you are also able to review your bill at any time after it generates through My Verizon. If you review it online, you would be able to know just what the balance is and can mail the check in before you even receive the paper copy. Just please make sure to include your account number on the check so that we know which account to deposit it into.
    SarahO_VZW
    Follow us on Twitter @VZWSupport

  • POOR BILLING PRACTICES

    I have had just about enough with V-wireless billing practices. I do not get a paper billing statement nor do I get an email if my account is over due. I get plenty of promotional emails so I know you have my info. I get one text message then a threatening call on my land line that service will be terminated if the past due amount is not paid immediately!!!!! If you cant be bothered to contact me prior to service interruption then you do not deserve to get paid on time either. Your automated collection service calls me but the billing department is closed so I cannot speak to a real person !!!!  (removed)
    >>Edited to comply with the Verizon Wireless Terms of Service<<
    Message was edited by: Verizon Moderator

    I am the OP. My complaint is that I am not receiving a paper bill. I do get the email that the statement is ready, however, in this case I received the text that the bill was past due and not but a few hrs. later I get the phone call that If I don’t make a payment immediately the service will be interrupted. Call it coincidence that as the automated collection calls are going out, the billing department is already closed for the day. So unable to talk to a person about not receiving the paper bill. This is why my rant went out. NO I don’t need a golden chariot to deliver the bill, the postal system would be sufficient. Finally, if you are going to send automated text or phone calls as a reminder that the bill is now past due, give a person a chance to address it before the threats of service interruption. The recording made it sound like if I didn’t use the automated service to make a payment immediately on the phone that I would loose service immediately. This automated phone message came on a Friday evening, not even time to contact my financial institution to get funds in order so that I could make an electronic/automated payment.  Sorry for using the foul language that the moderator had to edit out. In the future I will realize that when an email states that my statement is ready, then I best take the time to log into your website in order to view the due date. Please keep in mind that to err is human, therefore, I am only human and can be expected to make a mistake with my timely payment. Just feeling bullied with no way to contact your company except to go on the message board to express my concerns.  As for any other customers, my rant was directed to the Verizon reps and no one else.  Thanks.
    Email info removed as required by the Terms of Service.
    Message was edited by: Admin Moderator

  • Unethical and potentially fraudulent billing practices

    Dear EE, I have just gotten off the phone with your custumer service who was not able to explain nor clarify certain charges on my account. I travel frequently for work and roam abroad. I was a customer with T-mobile who was asked to change to EE when renewing and was told I had the same features as T-mobile plus inclusive europe roaming minutes - which was the reason I changed. Reviewing my account, I found that on a recent one week trip to Morocco, I was charged GBP 1.5 everytime someone try to call me, and was charged this amount twice on the same minute and for the same exact duration. EE on the phone explained that everytime someone calls when I am abroad, I am charged for NOT answering the call and then again for the call being diverted to voicemail - effectively chargin twice for unanswered calls while roaming. The most surprising part was that I had very few voicemails, but more than 100 charges for voicemails left and another 100 equal charges for those same calls as the system assumed I will call back to check every voicemail. EE then proceeded to explain that as the call had to go abroad and then come back to the UK, they were entitled to charge me twice. I am baffled given that I never call my voicemail, and if getting charge for not answering a call is already bad, getting charged twice on some bogus technical explanation is even worse. First, this unanswered call charge is a way for EE to scam new customers by charging double the minutes for unanswered calls while roaming. Second, the explanations ont he terms and conditons are very unclear and nowhere do they indicate you will be charged twice. Also, the text meassages indicating that one is roaming do not mention being charged for unanswered calls. Second, the technical explanation is bogus, as 100% of this money is going to EE and not the roaming operator. At no point does a call from england enter a foreign network when an english caller dials an EE customer who does nto anwer the phone while abroad.  Second, EE is charging for unanswered calls regardless of whether they left a voicemail or not as evidenced by the lack of voicemails upon my return. Third, EE is alone in this practice, and has been particularly misleading with siwtch over customers form Orange or T-mobile. It is shameful that a company that rpides itself on being the largest mobile provider in the UK acts deceptively with poorly written terms and conditions, is rude in its customer service, refuses to acknowledge any wrongdoing (I never called my voicemail, yet every call has a charge as if I had called back to check), and never calls back on open complaints hoping that people will just move away. If anyone else has had this issue I would like to know how EE dealt with it. I will be pursuing this in the press and with Ofcom, as these sort of customer scamming is out of place in the XXI century, in particuar for a sector leader. Regards,  A very frustrated soon to be ex-customer of EE

    Hi 
    As  explained even if the incoming call clicks over to voicemail and they don't leave a message you will charged. As it's outside the EU the rate is per minute so even if it was for 2 seconds it would still incur the full minute charge.
    It shouldn't be charged double though.
    Apologies that you were advised things would be the same as your T-Mobile plan. The EE Extra plans do have some roaming benefits but they may be different to your old T-Mobile plan and this should have been advised. You can find full details of all our price plans if you Click Here.
    I've sent you a link to our Chat Team to see if they can help any further with the bill. They will be open from 10am.
    Thanks. 
     

  • Deceptive Sales Practices

    I purchased a Microsoft Surface Pro3 for my teenage son at Best Buy last August.  The salesperson sold me the Geek Squad protection plan for an additional ~$265 or so.  The total bill came to over $1700.  Naturally, my teenager was not as careful as he should have been and the screen ended up with a small crack in the corner which completely disabled the tablet within a couple of days.  He was in the middle of mid-terms.  I told him not to worry and called the Geek Squad and they assured me that it would likely be covered.  Once he was finished with mid-terms, two days, we stopped in to the Geek Squad.  This was the week before Christmas.  After waiting in line for a half hour, then about 15-20 minutes while the associate tried to locate the coverage (fortunately I had brought my receipt), he located the coverage verification.  He then told me that they would not be able to repair it, I would have to just get a replacement.  I had to stand in another line for 20 minutes, but there would not be a charge.  The next associate told me that it would be $265 or so for a new one.  When I asked why, she said the coverage would not extend to a new pc, I would have to get new coverage.  She said I could do an even exchange with no further coverage.  This was not how the salesman who sold me the tablet explained this to me.  He told me I would have 'drop' coverage.  He never said anything about having to buy new coverage once a tablet was dropped.  This is an extremely deceptive, switch and bait-like sales tactic and my husband and I will never purchase another item at Best Buy.

    Hello Catherine84, 
    I'm sure your son was truly grateful to have received a Surface Pro 3 from you, and felt terrible when he saw that he had caused a crack in the screen. It's comforting to find that you had a Geek Squad Protection Plan so that this wouldn't have been a costly repair or replacement at full retail value. 
    With that said, it sounds like the store may have provided you with a replacement of a new unit in store. Generally speaking, we replace tablets and mobile phones with refurbished units through our Geek Squad Express Replacement service, and the plan would cover the replacement. As we replaced your Surface Pro 3 with a new unit, your Geek Squad Protection Plan would be considered fulfilled, and you would need to purchase another plan for your new unit. 
    I apologize if this was not what you anticipated when you visited the store with your son's damaged Surface Pro 3. For more information, please feel welcome to check out the Geek Squad Protection Plan terms and conditions you would have agreed to upon purchase here. 
    Please let me know if you should need further assistance. 
    Respectfully,
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Verizon unfair billing practices

    I have a bill totaling 34.44$ sent to collections. I never received a bill, no account alert, email, or even a courtesy call. I did not realize that I even had a bill because my account was transferred to someone else. The collection agency that verizon used, in my case "Diversified Solutions", called me up explaining that I had a 34 dollar bill in collections and I paid it on the spot. If the collections agency can call THE SAME EXACT NUMBER I'VE HAD EVER SINCE I SIGNED UP WITH VERIZON, why couldn't verizon call me? Also note that when I returned from an overseas assignment, I re-obtained my account back from this person. The credit agency did not touch my credit reports, however verizon themselves did not hesitate to instantly bash my credit score on a 34$ bill they never even informed me of!
    I disputed this bill with transunion and equifax and that only made matters worse because now i have the "ACCOUNT IS DISPUTED BY CONSUMER" marks on there... When I tried to call verizon on 3 occasions, the 1st woman was rude and rushed me off of the phone, the 2nd woman laughed at the fact that I failed to pay the bill, and the 3rd woman hung up on me while I was on hold.
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    http://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text
    However I can tell you that even though you disputed it, the simple fact is the invoice was owed and correct.
    The law states such information can remain on your credit bureau reports from 7-10 year's.
    Sad that when you follow the law, you get hammered by it.
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  • Unfair Billing Practice

    I signed up for Verizon on September 26th and my new data starts on the 27th of October. I am on the 2GB single line plan. I used exactly 1306 mb or 1.3 gb to simplify.  My phone confirmed this which also keeps track. I was charged $15 overage because they said I went over my allowance.  This was due to unbilled data usage which apparently means it was data that came later because Verizon contracts with other towers. So what this all means is I stayed within my data allowance but Verizon rounded my usage to 2 GB and then when they received the data usage from the unfilled contract sites it made me go over.  I argued that I will not pay for data thats not accounted for. He had no answer for me. Has anyone else experienced this? And if there are any customer service reps reading is this what happened? Do you guys round data to the GB? Would I have to us less than a GB every month in order to leave that 1 gb buffer in case this happens again? Not a good first impression let me tell you! T-Mobile never pulled this **. What I used was exactly what I was billed for...

    Here's 1 line from our new bill.
    Unbilled Usage from Previous Months
    Gigabyte Usage  .06000GB
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    Obviously they didn't round up any previous month's usage.                                                  

  • Unacceptable Billing Practices

         I have filed both an FCC and a FTC complaint on Verizon Wireless for their craziness, just want to make that known before I start, as well as a BBB complaint.
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    Upon my services being turned back on Verizon Wireless has fined me $15 per line ($45 total) for re-activation, which I have not paid, and will not pay as I feel that Verizon is being unreasonable when their own employee admitted I shouldn't of been disconnected after making a payment a few days before suspension.
    Just curious if I can get in touch with someone in wireless who can help with the $45 and hopefully have it wiped off my account as I have been a loyal customer with Verizon for over 7 years on a family plan, this is the only time in that time frame service has ever been suspended due to non-payment, and I've paid Verizon enough money throughout my lifetime with the company (Wireless only, I've been a FiOS customer twice as well) to buy a new car, or 3 - 5 used cars, and happily continue to pay as the service is rock solid, but if this continues I guess I'm going to have cancel services and go with another provider as this is just ridiculous to be charged $45 for 1 1/2 hours of suspension time, when I was suspended right after making a payment, and even had the entire bill paid off within 2 days after the suspension.
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    Thanks,
    Matt
    Thanks for your time guys, and I know this isn't really the right place for this stuff, but I'm just hoping you can connect me with the people who can, otherwise I guess I'll have to go through the FTC and FCC, as well as possibly send my story on to the news media about how Verizon treats it's most loyal customers.
    >>Personal information removed<<
    Message was edited by: Verizon Moderator

    Well see that's the thing, this wasn't negligence, as I didn't just not pay the bill, I paid a good chunk of it, problem was Verizon called me to setup a payment option after that (1 - 2 days later?) and wanted a GUARANTEE that I pay the rest of the bill in 5 days, to which I had informed them, at the time "I do not get paid until the week after this, so I cannot guarantee this payment within 5 days, I do have a $600 check coming from my nephew (loaned him $1,200 for X-Mas) which should be here by tomorrow or the next day, but as he's shipping it from Afghanistan, I cannot fully guarantee this time frame because anything can happen, and I don't want to lie to anyone and say yes I'll pay it in 5 days no worries, when I don't get paid till next week and therefore cannot for sure say I'll have it"
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  • Deceptive selling practices

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        Hi, allistershawnmc!
    Ensuring we set the proper expectation for an upcoming balance is an important part of the customer experience and you raise a great question! Have you had the chance to review the statement on vzw.com/myverizon? If this is the first bill, it will include both the first partial month and the standard month in advance charges. Each of those charges will have the appropriate dates next to it showing how it was billed. Please let me know if you see anything otherwise. Here is a short tutorial video of our online billing. http://goo.gl/33qSN Keep me posted!
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    AdamE_VZW
    Follow us on Twitter @VZWSupport

  • Strange Undocumented Billing Practices

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    "Unbilled data" does indeed sound ambiguous. I'm not sure if this was explained to you fully, but it essentially comes from the fact that you're running on someone else's network. Here's the process:
    Device connects to roaming network
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    Roaming network bills VZW (can take several weeks)
    VZW bills that charge to you
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    Not sure how much this helps, but I hope it explains a bit.

  • Deceptive Marketing Practice for Fios

    I wish there was a way to contact Verizon directly, but it is nearly impossible to find a way to contact them.
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    To be fair, the rep at the Germantown, MD Verizon Wireless store was apologetic and as helpful as he could be. He was very corteous and professional and apologized to me for my wasted time. He verified twice that I would get no extra service for my extra $10/month if I opted to use my "free" voucher. He also apologized for the bad information coming out of Verizon Fios. He said they had received many complaints about this same issue and that it originated with Verizon Fios, not Verizon Wireless.
    Verizon Customer Support - Please contact me to discuss and resolve.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Copy of contract, horrible billing practices

    How do I obtain a copy of my so called contract for the bundling of direct tv, internet and phone?  I recently stopped service because verizon could not get the billing correct in the 6 months I had the service, necessitating at least twice monthly phone calls to straighten out my bill.  They never could figure it out...they never got back to me when they said they would, and their customer service was AWFUL.  Now that I discontined service they are slapping me with an early termination fee because I violated the contratct...when clearly they pushed me to this point.  Who has time to straighten out a bill EVERY month, and spend at least an hour per phone call trying to re expain the same problem over and over and over to multiple people? ISn't that a violation of my contract?

    I have had Verizon Wireless, now DSL & Telephone, and every month I spend an hour on the phone straightening out a problem with billing, and every time it get adjusted. Verizon operates like a small time grifter, they overbill and skim, and if you don't notice, they go as far as they can. It must be the worst place to work after the traffic bureau.
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