Decision should Not go to all SAP Users if no agent found in rule. How to ?

I am determining user agents in rule , when agent is find decision is going to only the agent sap inbox which is fine.
in some cases no agent is found , at that time decision is going to all SAP users in the system.
I am using Generic Decision task with General task in agent assignment step.
As per our requirement if no agent is found it should do nothing ( means no decision to all users ).
Please help me how can i acheive this .
Regards,
VeeraBrahmam

Hi VeeraBrahmam,
Does you rule call a function or is it a rule with responsibilities?
If it is a responsibility rule then you could create a catch all responsibility so if no user is found in the other responsibilities you could send the work item to a backup user or admin user who could take action.
If you set the flag as Rick suggested it will set the work item to error so make sure you are aware of this and check work items in error on a regualr basis.
You could copy the Generic User task TS00008267 and maybe set more restrictive users rather than have it set as general. However this means more maintainence.
Regards,
Eddie

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Hi Priyanka,
I am getting 1 thing why you need need multiple conditions. No need to create any multiple conditions.
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""Lokale Schnittstelle:
*" TABLES
*" ACTOR_TAB STRUCTURE SWHACTOR
*" AC_CONTAINER STRUCTURE SWCONT
*" EXCEPTIONS
*" NOBODY_FOUND
INCLUDE <CNTAIN>.
DATA BEGIN OF ORG_OBJECT OCCURS 0.
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DATA END OF ORG_OBJECT.
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satinderjit
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This is a standard SAP process which SAP has provided,
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Hi Experts,
My User has a specific requriement in Purchase Order.
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I am Chartered Accountant and having 2 years of domain experience. I have completed my training from a small institute that is not SAP partner. I have very good hold on SAP FI and CO modules and want to appear for SAP FI certification. I DID SELF STUDY AND I AM TOO MUCH CONFIDENT ON THE SUBJECT.
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AWAITING EXPERTS FEEBACK ON THIS ISSUE.
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Moderator message: please do not use all upper case in the future.
Edited by: Thomas Zloch on Nov 29, 2010 11:09 AM

Hi
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