Decline credit card
I'm having problems being able to get free games or update games due them denying card. Everything is correct when I purchase something earlier.
Are you getting a message when you try to make a purchase or download an app? Did the message state to contact iTunes Support? If it did, then you will have to contact them.
http://www.apple.com/emea/support/itunes/contact/
If not, then what happens when you try to buy an app - and please don't say "it won't let me"
Similar Messages
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It keeps declining credit card and now I can't update my free apps
How do I go back to data charging to my phone bill
Go to settings on your device then select app store. If you tap on the email that is shown it will give you an option to view your apple ID. When you are viewing your apple ID, tap on payment method and it will show a list of credit card options. The one at the bottom should say none. If you then tap none for payment options the credit card will not be connected. If you go on to the app store again you should be able to download free apps with out any issues.
Hope this helped! -
Ok forever the same thing-I have as we'll declined credit card on my payment method,I've updated everything but of course it doesn't work forever,
What the ------ nothing works for this
Any useful tips -I tried lots of them and :(((((((((((What happens when you try to remove the card, and how are you trying to remove it ?
Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
If you aren't getting the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information? - Apple Support -
How can I delete credit card from account to use gift card redeemable credit?
I cannot use my gift card $20 because my declining credit card refuses my purchase. I don't want to **** thing to use my credit card, I want to use my redeemable gift card **** it, so why won't it let me. And I cannot delete my credit card becase there is NO WHERE to get rid of it!!! Frustrating!!!
Moorside01 wrote:
I have the same issue. My son has an iPod Touch, but it seems that he has to have a credit card associated with the Live ID
Live ID is for Microsoft.
Are you saying you do not have the None option when you review his payment info? -
Iphone 3GS not syncing to Itunes and credit card declining with funds
I've been researching this for 2 months now and I know there are many with the same issue(s). Has there been a solution to this yet?
Issues:
-credit card declining with sufficient funds available
-Itunes does not recognize the iphone
-unable to purchase songs
-when there has been a new release or update, my iphone will all of a sudden sync.
Thanks for any assistance or pointers.Hello Paul....
Hmm. My phone had a crack in the screen and got a bit wet in my bag when a drink leaked. It didn't turn on for a few days but then it worked again despite the fact the LED screen was a bit damaged but it was locked on the Emergency Calls only screen.
Anyway, today I did some trouble shooting and I was successful in connecting the iPhone with iTunes and selected "restore".
This meant iTunes did export software and I could then see the little progress bar active on my iphone...
Now my iPhone seems to be unlocked because it is not in the emergency screen anymore but it is asking my to select a language and then a country and then I cannot get any further....
In Devices in iTunes it says.... "There is a problem with your iPhone, please visit the Service Answer Centre."
Do you think I can revive it?
Regardless, I have good news! I found my lost iPhone 4s so I am a really happy bunny.
It would still be cool to the 3Gs working as I use it for my iPod. -
I Have three app updates on my iPhone 5c, and the App Store is asking me for my credit card information when it is on file and then it gets declined. What is the purpose of needing my CC info for free updates?? Do NOT make me drop my apple products and change to that **** android crap.
Howdy GaryFC,
Thanks for using the Apple Support Communities.
If you have a payment source associated with your Apple ID, it needs to be a vaild form of payment. To troubleshoot issues with your payment type being declined, please follow the steps below.
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
Open iTunes. If you are signed in to iTunes, skip to step 4.
Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
iTunes Store: My credit card's security code or zip code does not match my bank's records - Apple Support
Take care,
Alex H. -
I am trying to download FREE apps but I can't download any without billing information. Showing up and saying there was a problem with a recent purchase and when I put credit card details it is saying its declined, help? I can't download no apps until this is fixed?
This is happening to me too. I'm looking for anyway to fix this its getting very annoying not being able to update apps.
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how can i fix my iphone i can't update or download apps, when i try it tells me toput my credit card info and i do but when i push done it tells me my payment has been declined, but why do i have to pay to update or download free apps. How can i fix this?
You must contact iTunes support to get the problem resolved.
http://www.apple.com/support/itunes/contact/
If there is a problem with your account or payment info, you cannot
download anything (including free apps or updates) until the matter
is resolved.
In countries where the iTunes Store only sells apps, the accepted payment methods are Visa, MasterCard, and American Express. Other payment types such as gift cards, store credit, monthly allowances, ClickandBuy, and PayPal are not accepted. Depending on your App Store country, prices may be listed in your local currency, US Dollars, or Euros. http://support.apple.com/kb/HT5552 -
I want to download a free app. When I sign in then I have to sign in again to iTunes. Then it wants my credit card information as it always does. When I fill it out it says I'm decline and try a different card. Why it do that when the app is free. When first started iTunes I had no problem downloading apps. Why now since I used a card a few times does it ask me for my card information everytime now. Can't download any free apps without being declined.
Hello Snoweagle57,
It sounds like you are trying to download a free app, and when prompted to enter a credit card it is declined. I would use this article to go into iTunes and change your payment method to None:
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/ht1918
If you are unable to select None, the following article may help you determine why:
Why can’t I select None when I edit my Apple ID payment information?
http://support.apple.com/kb/ts5366
Thank you for using Apple Support Communities.
Take care,
Sterling -
I lost my credit card and restored it in my bank, but numbers on new card are different.(the bank account is the same). I'm trying to update credit card info on itunes but it's declined. sometimes it saies that my billing address or countrey is not all right. I've tried to change a countrey and billing adress too but it doesn't help. I've tried to confirm my credit card information several times and it has blocked 8 dollars on my balance(1 dollar for each time I tried to confirm), please help me to confirm my account and credit card, I have paid from this account before many times and it was accepted i don't know what happaned now.
please apple write me on my mail:********
<Email Edited by Host>Hello jumanjet,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues adding payment information to your account.
If your account information does not match your credit card, you may get a message stating "The credit card was declined."
To expand on the above, your billing name or address may not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.
For more information, see the following helpful resources:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
Thanks,
Matt M. -
im in a weird spot here i can download free games or paid games, or anything i put in a credit card but then it said it was declined and now i cant change it back to "none"
JayMag007 wrote:
while trying to update my APPs through iTunes on my computer it says I have to review my account, then asks for a credit card, and even when I put in a credit card number it still says that I must contact iTunes support and Im still unable to update my APPs. Can you please help me.
What happened when you contacted iTunes support as it said you must do?
-> http://www.apple.com/support/itunes/contact/ -
HT3702 My credit card is declined without apparent reason. How can I rectify this?
My credit card is declined without apparent reason. How can I rectify this? I do not want to use another card because of children securiity reasons.
If it's a credit card (I don't think that debit cards are still accepted) then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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In March my credit card had been declined. It is now in good standing and will work, but ITunes keeps telling me its declined. HELP
Hellow Gwen2117,
Thank you for contacting Apple Support Communities. You can follow the following article to change the payment information on your iTunes Store account.
Change or remove your payment information from your iTunes Store account (Apple ID)
http://support.apple.com/kb/HT1918
If you are still having difficulties after following the article, there are additional links at the bottom of the article.
Regards,
Jeff D. -
HT2105 why does my credit card keep getting declined?
I set up a card, use it and the next time I try to purchase, I am declined. Now it won't let me use that card?!
Hello menezes.camila,
Thanks for using Apple Support Communities.
If your account information does not match your credit card, you may get a message stating "The credit card was declined."
For more information on this, take a look at this article:
iTunes Store: Changing account information
http://support.apple.com/kb/ht1918?viewlocale=nl_nl
Best of luck,
Mario -
HT1918 Why does my credit card keep getting declined
Why does iTunes keep declining my credit card
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
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