Decreased ip profile, dont know where to turn !!
Hi, Hope you can help
My broadband speed dropped suddenly from a steady 2.0 mbps to around 0.35 mbps about a month ago. After 2 engineer visits and being sent to the resolution centre at BT( feels like the headteachers office) for complaining about it I am no nearer a resolution. appaerntly my line will only support a download speed in the region of 0.8 mbps now.
No one is giving me a reasonable explaination for why this has happened or if it can be fixed.
I get the impression from the engineers that there is an issue with the amount of lines available in the cabinet which supplies me, but they are not allowed to confirm or deny that.
I am not very tech savvy but i'm not stupid either. My router and wireless set up is as good as it gets. There is hardly any drop in speed between the line into the house and my computer. 0.1 mbps according to the BT diagnostics. i have educated myself in jargon and the systems used by BT broadband and wholesale as best i can, but i still have alot of questions !!!
First question- is IP profile set or fixed at the exchange, by BT broadband or does it refer to the Physical ability of the line to carry a broadband signal?
Hope some one can help
Here are the bt speed test results
1. Best Effort Test: -provides background information.
Download Speed
0.43 Mbps
0 Mbps
1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.43 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 0.76 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.3 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.3Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
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