Dedicated sound buttons have no eff

Hi guys,
I just bought a Xfi ExpressCard Sound Blaster. When I choose the selection "enable audio playback through notebook speakers," my dedicated sound buttons on my laptop (mute, increase/decrease volume) do not work at all.
Like, if I'm watching music on youtube... if I right-click the speaker on the toolbar and choose volume mixer, I see three parts: devices, window sounds, and youtube. If I press the mute button for the device part, the youtube video will continue playing. however, when I press the mute for the youtube (on volume mixer), the mute will work.
I just want my dedicated audio buttons to work when I choose the enable audio playback through notebook speakers. If I don't select it and listen through my headphones, then?the buttons will work...
?thanks

Hi there,
I hate to bring you bad news, but this is a known issue with no known fix. Well, I don't know whether Creative has acknowledged it as an issue or not, but its been posted several times on these forums, without much response. I've been in circles with their tech support on this.
There are a few things you could try, and these are the things that Creative will suggest:
. Make sure that the Sound Blaster is the default sound device
2. Try disabling the onboard sound device in the BIOS and/or in Windows (via Device Manager and/or Sound Control Panel applet)
3. Uninstall the Creative X-fi software and reinstall in Safe Mode (and then make sure that you update it)
If you happen to have a Dell XPS M530, don't bother with the above; it's what I have. If it isn't this model, what computer do you have, and what is the onboard sound device? I'm curious whether this might be partly Dell's and/or SigmaTel's fault, or if its more general than that.
Here's what's happening, as far as I can tell: When you enable playback through the notebook speakers, all your volume controls modify the volume of the X-Fi device. You'll note that, in this situation, if you go into the (I assume you have Vista?) the Volume Mixer and change the device to the onboard sound device to show its volume slider, modifying that one will work. So the sound is really still coming from your onboard sound device, and if you watch in the Sound Control Panel applet when sound is playing, you may see activity on both the X-Fi device and the onboard device. You may also note that the card's special effects don't work in this mode either.
Now, this is why they recommend to disable the onboard device, but on the XPS M530, the speakers will not work at all with the onboard device disabled, and the Creative software will tell you that when you try to test playback through notebook speaker.
I wish I could help. I'm going to continue to press on the Tech Support front, maybe ask to get escalated. I'll update you if I can get anywhere.
Message Edited by DakkonA on 06-7-2008 0:33 PM

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