Default code for Codegroup on support message

Guru's
Is there a way to default the code selected for codegroup on transaction SLFN and ensure certain fields are set as marked as required during message administration?

No, the restrictions passcode is whatever you choose for such.

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Can we Set the Default SAP Component while Creating Support Message

Hi Friends,
I Have got requirement like, when we create the support desk message from any application system by default the sap component should get selected which we have determined in Solman.Our Business secnario is too complex user give create the support message without giving the Sap Component or they give wrong sap Component, so we want to set the sap component get selected by default while creating the support desk message, guide me in solving this issue.
Regards
Charan

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Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
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http://support.apple.com/kb/TS4268
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http://support.apple.com/kb/TS3510
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iOS: About Messages
http://support.apple.com/kb/HT3529
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http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
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Configuration in Solman and Satellite system for Support message creation ?

Hi ,
I want to send a support message to solman from the ( help menu -> create support message )
of my satellite system.
any one tell me the settings that i have to make in both the sattelite system and the solman for sending a support message.

Hi,
the necessary steps are described in Solution Manager IMG documentation.
Also you can find that information in the web blogs in this forum.
In a nutshell:
- activate Service Desk in Solution Manager (incl. BC-Sets)
- maintain System Landscape, RFCs and iBase
- create key users (business partners)
- maintain number ranges
- assign roles
- maintain table BCOS_CUST in satellite system
You should just follow the corresponding customizing steps in tx: SPRO.
/cheers

Customize Application Component Structure for Support Messages Workcenter

Is it possible to customize the application component structure for creation of support messages via Incident Workcenter (meaning adding own entries to the structure)?
Cheers,
Andy

Hi Andy Rohr
Its always possible. We did our Custom application for Service desk Using Work Centers. We have copied existing SLFN content to ZLFN done changes as per the requirement.
Could you please clarify where exactly your having the issue?
Regards
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Confirming own support messages

Hi Solman Gurus,
I have configured support desk where all are able to confirm the messages created by others. I want the message creator to confirm his messages and auto confirmation through workflow to happen.Is there any authorisation object.Kindly guide me.
Regards,
Balamurugan

Hello Balamurugan,
Please refer to the SAP note 621927 Authorization for creation of Support Messages.
I hope that the note helps.
Regards
Amit

Support messages linked to a project

When creating support messges from either the WebGUI or from a test case it is possible to enter a project. When viewing the support message in transaction in the SAP GUI using CRMD_ORDER the Project field is not avaialble.
We would like to be able to use projects as a selection critera for reporting on support messages, is this functionality available?
We are currently on version 4.0, SP 13 - planning on applying SP's soon.
Any advice appreciated,
Tom
Edited by: Thomas Mazalek on Feb 17, 2009 12:23 AM

Hi thomas,
For the ticket created via test cases or test workbench belonging to one test plan ....you dont have to use crm_dno_monitor,
Infact you can just use
STWB_INFO
Enter Project /test plan name here and choose the test plan click message overview tab.
You will an ALV list or output of all the tickets for that test plan
For consolidating all the tickets of a project you have to use crm_dno_monitor as other person told you.
Regards
Prakhar
Edited by: Prakhar Saxena on Feb 20, 2009 11:14 AM

Default value for Sold to Party and Reported By with Support Message

I have customized the service desk scenario and went through the entire service desk implementation guide part I blog that talks about the partner setup.
When I create a support message through the service desk scenario (under help) in the satellite system it does default the sold-to-party and the reported by person in the resulting document.
When I create a support message in Solution Manager out of DSWP or SOLAR02 it does as well.
However when I create the support message out of Solution Manager under help it does NOT default the sold to party and reported by, and I always have to correct that in the document later on.
Has anyone experienced this before and can tell me why this happened. Obviously has something to do with setting up the partner in Solution Manager, but I do not understand how it can work for the Satellite system but not in Solution Manager itself.
Thanks
Paul

> Has anyone experienced this before and can tell me why this happened. Obviously has something to do with setting up the partner in Solution Manager, but I do not understand how it can work for the Satellite system but not in Solution Manager itself.
Did you generate BP entries for the SolMan system itself?
Markus

My laptop had to be reimaged and all software and programs were taken off. I installed itunes again but can't access my library. I get an error message "the folder itunes cannot be found or created and is required. The default location for this folder

I can't access my itunes music on my laptop after having it re-imaged. I installed itunes again but can't access the music folder. I get the following message when I click to open itunes: "The folder itunes cannot be found or created, and is required. The default location for this folder is the Music folder.
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I have a Windows 7 operating system my computer runs from.

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I keep getting the following message The iTunes library cannot be found or created. The default location for this file is in the iTunes folder in the music folder.

I keep getting the following message The iTunes library cannot be found or created. The default location for this file is in the iTunes folder in the music folder. All of my playlists have disappeared and I am trying to recover them however I now can't even open iTunes!

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I have two articles for you here that should be able to help you troubleshoot this issue with your ability to launch iTunes:
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iTunes: How to re-create your iTunes library and playlists
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Error message for calling oracle support

Hi,
We are getting the following error codes:
ORA-27302
Ora-27303
Ora-2000
ora-1013
can anyone please help out.The error message is for contacting Oracle support
Thanks a heap
regards,
vinayak

Very limited info has been given.
Be more cleared. Like hwat is your Oracle version, what is your OS and its version?
Have you applied any new patches recently?
When does this problem started?
Is this problem coming when querying anything or while database startup?
Also, check your alert.log and paste the complete error message.
Jaffar
Message was edited by:
The Human Fly

Support Message Status should default to Incident in Solution Manager

Hi Friends
Need your Help!!
I need to change the Priority settings set for the support message in Solution Manager , If a user logs a support message in the ECC system (production) with any priority (low, medium, high, very high etc.) it should default to Incident in Solution manager.
From there the client wants to classify the Priority as per his requirement in Solution Manager.
The current settings are like below
For a Low Priority it is defaulting to Incident
For a Medium Priority it is defaulting to 1: Bug P1-2
For a High priority it is defaulting to 2: Bug P3-4
For a Very High Priority it is defaulting to 3: Bug P5-10
Really appreciate your help, many thanks.
Kind Regards,
Vattikonda.

Hi
thank you for response.
It is the clients requirement to default the priority status to Incident if a support message is created from a managed system (ECC).
for e.g,
An user creates a support message in ECC production client giving the relevant input and he selects the priority as High, this created message should default to Incident in solution manager.
please see how the current settings are from my earlier at the bottom..
Kind Regards,
Sandeep.

Process Code for Message Type LOIPRO(in ALE/IDOCS)

Hi all,
I have to implement Production order Interface(create Production order,change Production order etc).The requirement is for eg:,I created one production order and posted it;it should get reflected in the recieving system.Does anyone know the process code for LOIPRO.I checked it in we42,WE64 and even the tables TEDE1 and TEDE2.But its not available.Process code and function module is necessary to continue with WE20.
Thanking you in advance,
anjaly

Hi
it may sound like not good news, but I think the answer is described in OSS Note 198252 - Special features of POI message category LOI*.
There all LOI* idocs are mentioned and then they say:
The message categories named are part of the POI (Production Optimization interface) interface.This interface and the message categories contained in it were developed for the transfer to non-R/3 systems.Therefore, an inbound processing in the R/3 system is not planned.The message categories are transferred via separate transactions / reports of the POI interface (Transactions POIM, POIT).Functions which exceed these transactions are not supported.For this reason, the above-mentioned ALE functions cannot be used for the message categories described.
So, in short, there is no inbound process code for LOIPRO.
Inbound processing then should be done through self-developed programs / idocs, calling BAPI-s (for example).
Regards,
Joe
Edited by: Joseph Yasman on Jun 30, 2009 1:46 PM

Default code for Codegroup on support message

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