Default display - reset

I'm new to Mac. I'm trying to initiate full screen play in FlipShare. The videos play in thumbnail but freeze in full screen mode while the sound continues to play. After 3 hours of tech support with PureDigtal I'm told that my display settings are wrong and need to be reset to default. Don't recall that I changed anything but need to know how to do this.

System Preferences/Displays gives you the options, the 'normal' would probably be:
1920x1080 (might vary according to MacBook Pro model your profile doesn't say which you have)
Refresh 60Hz
Color - Your LCD Display should show as the only option
If they mean reset Parameter RAM (doubtful but you never know)
Hold down command/option/p/r keys at start up and wait for three chimes before releasing the keys.

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