Default mail client (CR XI)

Hello,
we have the following problem:
We have a application using Crystal Reports XI. It's a C++ application and not a .net, but i think that doesn't matter.  One customer using this application has Lotus Notes and NOT Microsoft Outlook as mail client.
When using the Crystal Reports export function for export (any format, pdf, xls etc...) into application (not save, just open) we get a message that there is a problem with the default mail client (message box has the title "Microsoft Office Outlook"). The exact message: "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client."
I have checked this an found out, that exporting into application (not save on harddisk) is never possible with CR XI, if Outlook is NOT the default mail client but another mail client is correctly registrered as default mail client.
Why and is there a solution for this problem? Or is this a Microsoft sponsored error?
Best Regards,
Michael

Hi Don,
first thank you for your reply.
But i'm not trying to export to Lotus Notes. I'm trying to export directly into Adobe Acrobat, Excel etc.. But when i have selected the export format (PDF, Excel, Word etc.) and the target (application, harddisk, mapi etc.) and click on ok (if direct RDC call or using the export button in the reports viewer is the same) i always get the message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client.".
So this problem is not related to a export into mail application, but to exports in general when Outlook is NOT the default mail client. If it is, i don't get the message posted above.
So it seems that crystal performs and default mail client check befor exporting (even if not exporting to a mail client or mapi) and don't likes other mail applications then outlook
And this is my problem.
Best Regards
Michael

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