Default Printer problems in Adobe Reader

Repost:
I have over 50 users with Adobe Reader 9.3.3 installed.  Every morning someone calls and says Adobe Reader reported that there are no printers installed on their system.  When I check their PC I find that the default printer setting has been removed and there is no default printer set.  Once reset they have no problems with the printers or their other applications.  This only happens when trying to print a PDF.
Why is Adobe Reader removing the default printer setting? 
The driver has NOT been removed.  Just the default setting.
In very PLAIN English the default printer check mark is GONE.

This is a strange issue indeed.!!!
Can you please let me know, whether the problem reproducible only after opening any specific file? It might be that the file is running a JavaScript on the system causing the default printer setting to be removed.
To verify the same, you can try and disable JavaScript in Adobe Reader 9.3.3 on some of the client systems, and then observe whether the problem is reproducible on their systems as they go around their normal work. (To disable javscript, goto Edit > Preferences > JavaScript and uncheck Enable Acrobat JavaScript)
If any client system tries to open a file which is trying to run a JavaScript code, they will get a Yellow message Bar on top of their page, asking for permissions to run JavaScript. This will give you an idea about the problematic file.
Hope this helps you zero in on the issue..
Ankit

Similar Messages

  • Default printer problems with adobe 10.1.2

    I was having problems printing PDFs since upgrading to 10.1.2.  After reading and trying many recommendations, I happened to notice that my default printer(I have only one printer) was listed twice on the print window.  The first (default) printer is spelled "HP PSC 2350 series" (upper case 'PSC')  The second is "HP psc 2350 series" (lower case 'psc') .  The printer is named 'HP psc 2350 series' in my printers and devices, and if I select this printer, the page will print perfectly.  Now that I have solved my printing issue,  I would like to change the default setting on the adobe print window to come up as the active link, so I don't have to continue to select a different printer everytime I wish to print a document.  The printer by the lower case "psc" name is set as the default printer in printers and devices, and I cannot figure out why it doesn't come up as the default printer on the adobe reader print window.  I also cannot figure out how to change the default in the print window.   An added interesting fact is that I get no response in the print window when I try to select "preferences' or 'advanced' for the upper case 'PSC' printer.
    My computer runs in Windows 7 (64-bit).  The printer is HP psc 2355xi all-in-one.  Any suggestions are much appreciated

    I have not been able to select a different default printer for Adobe,  but I can print if I manually select the correct link everytime.
    Date: Tue, 6 Mar 2012 13:16:52 -0700
    From: [email protected]
    To: [email protected]
    Subject: default printer problems with adobe 10.1.2
        Re: default printer problems with adobe 10.1.2
        created by AMG13 in Adobe Reader - View the full discussion
    I am having the same issue.The correct printer is selected as the default printer on the control panel and there is no driver with the lowercase convention.However, the first printer option that appears is the lowercase convention. Is there any way to select a default printer for specifically for Adobe, as opossed to the PC itself?
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4248912#4248912
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4248912#4248912. In the Actions box on the right, click the Stop Email Notifications link.
         Start a new discussion in Adobe Reader by email or at Adobe Forums
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • Duplex Printing Problem in Adobe Reader X (Mac)

    My normal printer setting is for duplex printing. However, Adobe Reader X will only print on one side of the paper.. This is on a MacPro under Mac OSX 10.6.6 and Adobe Reader X Version 10.0.1 printing to a Canon IP4500 inkjet printer. Other applications duplex fine.
    Any one else with this problem? Fixes or workarounds?

    After having the problem / aggravation, I went through each area trying to
    learn how to get past it.  Finally, I checkmarked 3x "Don't Show Me This Again" 
    Then I established a default printer thereby forcing Adobe to retain print preferences
    instead of  defaulting to "Any Printer" and losing custom settings
    STEPS I TOOK (you may know of something faster, easier?)
    CTRL P  or  File, Print to receive standard print dialogue
    Within "Printer:"  use drop down to select  "PRINT & FAX Preferences...."
    Note: You can set print & fax preferences thru System Preferences, but for
    now we're here
    Select the printer you will normally use and set up a default printer (for Adobe)
    If the Lock at bottom left is closed it will require the system admin ID and PWD
    to unlock/lock in order to make changes :-)
    Once finished close this (top left)
    You will be returned to this panel
    To the right of the "Printer:" drop down is the arrow that expands your options,
    make sure it is aiming UP
    Middle of screen is "Layout"  Select the drop down and select "Two-Sided Printing"
    Look at the next screen image posted below and you will see there's more steps to
    follow for two sided printing
    Check mark "Print Both Sides"
    By Re-Opening the Drop down now showing "Two-Side Printing", you can of
    course adjust other items while here
    Paper Type/Quality allows you to select items such as print quality, color settings
    Select "Print" (bottom right of screen) to return to Adobe Reader Print Page
    Save time by opening the "Presets:" dropdown and save this as a custom print setup name
       i.e.  grayscale_DblSided, Color_DblSided...
    Finally, Check Mark  "Reverse Pages" to print Back to Front and help Adobe
    not to print a single sided first page and double sided pages for the others... Nice!
    It's time to press "OK" and hover over the printer to ensure Adobe didn't send
    instructions to print your 100 single side pages despite all best efforts
    Since going through this rigamarole I have not had to reset it every time
    Message was edited by: MACGASM
    Message was edited by: MACGASM

  • Printing problem with Adobe Reader 10.1.9

    I received a PDF document that I opened in Adobe Reader.  The document contains a pop-up note (which contains a scanned image of a signature).  When I print the document, the pop-up note signature is not printed.  How can I print the document with the pop-up note containing the signature?

    I'll add that we are running Apache webserver. I will post the documents to an IIS webserver and test the results. Also the following is the simplest of html pages to recreate the problem. I am simply testing this running it as a static page off of my desktop yet with the PDF documents hosted on the apache server.
    <html>
    <head>
    </head>
    <body>
    <a href="http://xx.xx.xx.xx/pdf/reader_X_help.pdf" >Works</a>
    <a href="javascript:window.open('http://xx.xx.xx.xx/pdf/reader_X_help.pdf')" >Not_Work(href)</a>
    <a href="javascript:void(0)" onclick="window.open('http://xx.xx.xx.xx/pdf/reader_X_help.pdf');return false;" >Not_Work(onclick)</a>
    </body>
    </html>

  • Printing problem with Adobe Reader 8.1.1 on Gutsy

    Hello,
    I have installed the new Adobe Reader 8.1.1 as a deb from Adobe site?
    It is fast and works nicely except for printing where there is a problem :
    Acroread always seems to print in portrait - this happens whether I have "Auto rotate and centre" option selected or not.
    Evince has no problems printing the same document.
    Obviously I am not the only one getting this problem :
    http://ubuntuforums.org/showthread.php?t=430222&highlight=acroread
    or
    http://ubuntuforums.org/showthread.php?t=634664
    etc...
    Is it a known bug ? Is there a workaround or a fix ?
    Please help ! This is driving me mad !
    Regards

    Help to rescue the child++
    Very urgently money resources are required, translate who how many can on webmoney, perhaps you will rescue a life to our girl!!!!!
    Eight years old to Sasha Suldina, our daughter. In 2001 doctors have made it the diagnosis: sharp a blood cancer.
    The child has passed chemotherapy in the Moscow regional oncological clinic (Balashikha),
    Now is in remission. In January, 2003 have been found out viruses of hepatitises In and With,
    That very seriously threatens life of Sasha. Now we find additional financial assets for this purpose,
    To have possibility to spend qualitative treatment of hepatitises expensive medicines(these preparations are not included in the list of preferential medicines).
    We ask everyone who is not indifferent to the stranger to misfortune, to bring whenever possible the feasible contribution to business of rescue of the girl.
    Copies of documents are attached to the letter.
    Very much we ask, translate who how many can, probably you will rescue our girl
    This letter not a deceit, we Ask the help, a critical situation.
    Thanks all who helped, helps or wishes to help, the help to our girl now is necessary.
    Then we spent a lot of time with the child on air, walking on wood. After 3 hours of walks Sasha has started to complain of strong weariness and a pain in joints. Have taken temperature. 38,7. The doctor who has suspected a usual sharp respiratorno-virus infection has been immediately caused. Standard antibiotics and warm tea with a raspberry have been appointed. Late at night observed very strong pains in the bottom of a stomach and its pressure (the stomach was «доскообразный»).Fast immediately hospitalised the child in the Central regional hospital of of Balashikha with suspicion on a sharp appendicitis. Emergency operation has been spent, the diagnosis has proved to be true. The peritonitis, an inflammation began. Operation on appendicitis removal has passed successfully. But after operation condition Сашеньки has not improved. The heat (from above 38).В stably kept Every possible analyses of blood, including on rare infectious diseases, have not given results. But viruses of a belly typhus and a salmonella have been found out. Meanwhile a condition of the child promptly worsened. Haemoglobin level was more low 60, the quantity тромбоцитов and лекоцитов has sharply decreased. Donor blood and an intravenous hormone преднизолон was applied. From children's branch of oncology МООД of Balashikha, Svetlana Varfolomeyev has been invited to that moment were зав.отделением which has suspected system disease of blood at the child. Sasha it has been urgently translated in children's oncological branch where the diagnosis «sharp лимфобластный лейкоз» has been exposed, a blood cancer. Pathological бластных cages in a bone brain was more than 96 %.Состояние the child - the hardest. There has been immediately begun antibacterial therapy by antibiotics of a wide spectrum of action, in parallel - massed инфузионная therapy (glucose, физраствор), was applied преднизолон. After a while there has been begun chemotherapy of the sharp period under German report ALL BFM-90.
    Always yours, Irina and Evgenie
    SULDINA SASHA, 16.12.1996 of the river
    It is observed in the Moscow regional oncological clinic (МООД)
    (Acceptance date on the account - June, 2001)
    The clinic address: 143900 Moscow regions, Balashikha, street Karbysheva, 6, children's branch.
    The case record № 6562, an out-patient card - M - 377
    Attending physician МООД: Injushkina Evgenie Vasilevna
    Managing branch MOOD: Varfolomeyev Svetlana Rafaelevna
    The pediatrist on a residence: Меткалова Love Александровна
    The inquiry on physical inability: series МСЭ - 011, № 832324, is given out 31.10.01 Main bureaus
    медико - social examination on the basis of the Certificate № 538.
    (Physical inability is prolonged 13.11.03, the new inquiry: series МСЭ - 2001, № 1090547, is given out 13.11.03 Bureaus
    МСЭ Balashihinsky area of the Moscow area on the basis of the Certificate № 4123)
    (Physical inability is prolonged 09.12.04, the new inquiry: series МСЭ - 2001, № 5992493, is given out 09.12.04 Bureaus
    МСЭ Balashihinsky area of the Moscow area on the basis of the Certificate № 5041)
    The pension certificate: № 921810, it is given out by 20.12.02 Management ПФР of Balashihinsky area.
    Expensive operation is required, send money and rescue the girl
    The scanned copies of documents: http://new.swapfile.ru/files/31402 / % D0%9E%D1%82%D1%81%D0%BA%D0%B0%D0%BD%D0%B8%D1%80%D0%BE%D0%B2%D0%B0%D0%BD%D0%BD%D1%8B%D0%B5 + % D0%B4%D0%BE%D0%BA%D1%83%D0%BC%D0%B5%D0%BD%D1%82%D1%8B.rar
    Photos Of Sasha:
    http://new.swapfile.ru/files/31403 / % D0%A4%D0%BE%D1%82%D0%BE%D0%B3%D1%80%D0%B0%D1%84%D0%B8%D0%B8.rar
    For interested persons to render immediate material aid:
    ELECTRONIC PURSES: Transfer by means of system of payments WEBMONEY TRANSFER:
    PURSES: USD Z338444558172, EUR E227345040422, RUB R195149635709
    WMID: 416818651774
    The user (Suldin E. Ju) is certified.
    We very much hope for your support....

  • Print to xps-printer problem from Adobe Reader 11.0.06

    Steps to reproduce bug:
    1. Add XPS printer (using new local port and Microsoft XPS Document Writer v4)
    2. Open a pdf file in Adobe Reader XI (11.0.06.70)
    3. Choose command Print
    4. Choose XPS printer
    5. Click print
    Results: nothing happend
    Expected results: The xps file must have been created in this location
    p.s. In previous version (11.05) 'File save as' window appeared and I could save file as XPS format.

    We have the same problem !
    Tested this today with adobe reader 9.5.x , file is attached as  "filename.do.pdf"
    If we use adobe reader 11.0.x file is attached as "filename.do"
    If you use save file as , it does get the "pdf" extension automatically
    Solution appreciated !

  • Override default print options in Adobe reader

    Hello Adobe support team,
    Can you please provide the possible ways to override the print options that comes by default. In the below snapshot marked in red green and blue are the ones that we want to be set as default print options for a selected document instead of users setting it for each document.
    Please help!

    All permanent print options are set from the Printer Control Panel without being in the printer setup from within the application.

  • Printing problem with Adobe Reader

    Hello,
    I have a user who has XP and is having issue printing from reader. She had 9.0 but uninstalled it and downloaded the most recent reader but she still cannot. Strange thing is that it affects her at both of her offices. We have roaming profiles and she has the same issue at both sites where as I can login and print a pdf just fine.
    What actually happens is that she opens the document just fine but if she clicks file>print reader will lock up. It will not show the print properties or even get far enough to send the print job and this only affects adobe reader and not any other program like work to print.
    It sounds like its something with her profile but I wanted to find out if anyone else has seen this or has an idea of what might be causing the issue. Thank you!

    Hello,
    I have a user who has XP and is having issue printing from reader. She had 9.0 but uninstalled it and downloaded the most recent reader but she still cannot. Strange thing is that it affects her at both of her offices. We have roaming profiles and she has the same issue at both sites where as I can login and print a pdf just fine.
    What actually happens is that she opens the document just fine but if she clicks file>print reader will lock up. It will not show the print properties or even get far enough to send the print job and this only affects adobe reader and not any other program like work to print.
    It sounds like its something with her profile but I wanted to find out if anyone else has seen this or has an idea of what might be causing the issue. Thank you!

  • Printing problems with Adobe Reader 11.0.08

    Hi !
    When I try to print a document, after having selected a printer, everything looks fine, however nothing is printed.
    There is no error message, the printing simply goes to nowhere.
    With other programs, e.g. word there is no printing problem.
    Maybe there is a problem in conjunction with Winows 7.
    Can somebody help me on this topic ?

    Hello,
    Please check Print as Image option in print dialog box. See if that works.
    For more information - Quick fix | Print PDF as image | Acrobat, Reader
    Regards,
    Deepak

  • Printing Problems with Adobe Reader 10.0.1

    I need some help on printing with Adobe Reader X:
    we use Multi Funktional Printer from HP, they have some finishing options like Booklet Printing or stapling.
    when printing 1 copy of a document it is attached correctly, at 2 copys of a document (stapled or booklet), the documents stapled together. 
    With Adobe Reader 9.4 it was working fine, since Update on 10.0 / 10.0.1 we have the error on 2 or more copys of a document they are stapled togehter, so they are useless!

    I have the same issue. I searched and found your April 18 post. Since it has not been answered, I posted my own also.
    Maybe one of us can get the answer.

  • Printing problem from Adobe Reader

    This has got me completely stumped!
    I have an 8 page document which is 7.5 MB in size.
    I want to print this as an A5 double-sided booklet on A4 paper. So, it should print pages 1 and 8 on one side of A4, then print pages 2 and 7 on the other side of that sheet. Then it should print pages 3 and 6 on the next sheet, then pages 4 and 5 on the other side. Therefore two sheets of A4 paper, which I can then fold up into and 8 page A5 booklet.
    This is something I have done numerous times in the past with other files.
    When I try to print this file, the file size of the spooled document goes up to 210 MB and then the printed output is one sheet of A4, with all 8 pages on it, 4 pages per side!
    The printer settings I have used (which I have used successfully for other booklets) are:-
    Page Scaling is set to 'Booklet Printing'
    Booklet Subset is set to 'Both Sides'
    Sheets from is set to '1 to 2'
    Binding is set to 'Left'
    On the 'Finishing Tab' the properties selected are:-
    'Print on both sides'
    'Left binding'
    '2 pages per sheet'.
    'Portrait' orientation.
    As I say, these settings have worked for lots of other documents.
    Any ideas?

    If I click on the print button under file, there is a preview window but nothing in it or it's all black.  I'm assuming the Preview application is somewhere else.

  • Problem printing patterns with Adobe Reader 9

    Hello all
    We have a mix environment of Windows 7/Vista with Adobe Reader 9.2 and Windows XP/2k with Adobe Reader 8.1.7. Documents including charts with patterns created with the option Save as PDF from Word 2007(SP2) look and print fine with Adobe Reader 8, but the same documents look and print the patterns a lot more compressed with Adobe Reader 9. All computers print to the same printers with the same print drivers (a windows print server). Attached is a sample PDF file. I've installed Adobe Reader 9.2 also on Win2k and WinXP computers with the same results, so the problem doesn't come from the OS.
    Any idea on what's wrong with Adobe Reader 9? Is it a configuration problem or defaults changed in Adobe Reader 9?
    Thanks in advance.

    You need to use Adobe Acrobat; Adobe Reader does not support editing.
    -vaibhav

  • Cannot Print PDFs from Adobe Reader

    Hey gang-
    Just purchased a new Brother MFC-9420CN color laser printer. Works great- with one exception.
    I am unable to print any PDFs with it from Adobe Reader. But note this: The very same PDFs print fine using Preview! I initially discovered this problem using Adobe Reader 7.0.5, so I downloaded and installed the latest Adobe Reader 8.1. No Help. I also reinstalled the latest Brother Drivers- no help.
    I then went into Printer Setup Utility and did the Reset Printing System- re-added all Printers- but no help. I am running OS 10.4.9 on a G5 iMac.
    I've seen this mentioned elsewhere including here:
    http://discussions.apple.com/thread.jspa?messageID=2643378&#2643378
    Thoughts on how to fix this?
    Thanks!
    Dave

    When you select print from the menu bar a print
    window opens. Verify that the correct printer is
    selected. Adobe will over ride some defaults and put
    in itself. Let me know if this didn't work.
    Thanks Glynn, but the correct printer is indeed selected. This is a weird one!
    FWIW, here is my CUPS error log:
    ===== Wednesday, June 20, 2007 3:51:51 PM US/Eastern =====
    I [20/Jun/2007:15:52:20 -0400] Adding start banner page "none" to job 10.
    I [20/Jun/2007:15:52:20 -0400] Adding end banner page "none" to job 10.
    I [20/Jun/2007:15:52:20 -0400] Job 10 queued on 'MFC_9420CN' by 'dave'.
    I [20/Jun/2007:15:52:20 -0400] Started filter /usr/libexec/cups/filter/pictwpstops (PID 625) for job 10.
    I [20/Jun/2007:15:52:20 -0400] Started filter /usr/libexec/cups/filter/pstocupsraster (PID 626) for job 10.
    I [20/Jun/2007:15:52:20 -0400] Started filter /Library/Printers/Brother/Filter/rastertobrotherSL4C (PID 627) for job 10.
    I [20/Jun/2007:15:52:20 -0400] Started backend /usr/libexec/cups/backend/usb (PID 628) for job 10.
    E [20/Jun/2007:15:52:22 -0400] [Job 10] pstopdffilter/pstocupsraster failed with err number -31000
    E [20/Jun/2007:15:52:22 -0400] PID 627 stopped with status 1!
    I [20/Jun/2007:15:52:22 -0400] Hint: Try setting the LogLevel to "debug" to find out more.
    E [20/Jun/2007:15:52:22 -0400] PID 625 stopped with status 1!
    I [20/Jun/2007:15:52:22 -0400] Hint: Try setting the LogLevel to "debug" to find out more.
    E [20/Jun/2007:15:52:22 -0400] [Job 10] Opening raster file failed!
    E [20/Jun/2007:15:52:22 -0400] [Job 10] error drawing page 1
    E [20/Jun/2007:15:52:22 -0400] [Job 10] pictwpstops - got an error disposing of document = -9783
    E [20/Jun/2007:15:52:22 -0400] PID 626 stopped with status 1!
    I [20/Jun/2007:15:52:22 -0400] Hint: Try setting the LogLevel to "debug" to find out more.

  • No printer option or printer icon in Adober Reader

    I have no printing option or printer icon in Adobe Reader, using Windows 8, downloaded most recent version of Reader

    Please keep the problem in one topic.

  • Continued problems with Adobe Reader 9.3.1

    Adobe Reader stops at the half-way mark in the progress block when loading a form to print.  Cannot get this fixed. Does anyone out there have a fix for this.  Is Adobe even recognizing that there is a problem with this.  Error message keeps telling me that there is a problem with Adobe Reader, exit and try again.

    I haven't been able to print any .pdf files since I downloaded 9.3.
    My message says Internet Explorer has closed it down because of data executable files.  I've changed my DEF settings to allow
    Adobe Reader but it still doesn't work.  I never had any problems before with newer versions.

Maybe you are looking for

  • How can i use safari without it crashing on me everytime i open it?

    when i open the safari browser it only stays up for a few minutes until a window pops up and says "safari has stopped working" and "windows is checking for a solution to the problem" and then the browser completely closes. this happens everytime i op

  • Sd-abap

    hi what is enhancements ? brief notes on enhanhcement abap qurey--- while creating a infoset sq02  with logical database and without logical database are there .. plese give brief notes on those, and its puposes ?

  • VGA No Signal

    What does it mean when i get the message that says "VGA No Signal"?  Do I need to replace something? This question was solved. View Solution.

  • Sending contacts via SMS

    Hi! I would like to get your expert advice on the issue we are experiencing with our Z10 and Q10 units and this is about sending of contacts/business cards. We are not sure if it is a network-related thing.  Tested on two different carriers as well w

  • Fraudulent phone calls?

    Hello and sorry if this is in the wrong section. I have been a customer of BT for a while now and not heard of this before. I'm getting regular phone calls from people claiming to be BT, telling me they can reduce my broadband cost as long as I stay