Default sign in for HP Officejet Pro X576dw MFP series

There is a "sign in" at the bottom left of the printer's control panel screen. When I press it, it asks for a password. I just set up the printer and it did not prompt me to set a password. I have tried entering nothing, and also have entered my hp password but each time it tells me it is incorrect and to contact my network administrator or the person who set up the printer. This is a home printer so there is no network administrator. Is there a default password? How can I set a new password without the default? Thanks

Dear HP, Please help with this. Also for some reason I am unable to access the secure embedded web server for my HP 576DW. It never loads the secure page and gives me the error ERR_CONNECTION_TIMED_OUT Thank you

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Password reset for Officejet Pro X576dw MFP Printer

Help. We have an Officejet Pro X576dw MFP and the manager who set up the system has lost the password that he input when he set the printer up. We can't access the utility part of the program and set up out incoming fax's and scans to go straight to the computer. I have been into the Setup menu and the Factory default setting is also locked and requires the password, is there any other way that we can reset this password??

I've found a work around. Open System Prefs/Printers & Scanners. Click on HP Officejet Pro X576dw MFP in the left hand pane, then Scan at the top of the box on the right. Load your document into the scanner and click Open Scanner. Now, make sure the "Use Document Feeder" box in new Scanner window is checked and click Scan in the bottom right of the window. If thta box isn't checked nothing will happen.
You'll find the scan titled "Scan" in the Pictures folder.

HP Officejet Pro X576dw MFP scan to network folder

HP Officejet Pro X576dw MFP Scan to Network Folder function is producing error messages in the Network Folder Setup. The error message reads: """A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit hp.com-support Ideally, I'd like scans to plop right on my Desktop. I'd settle for any folder, however.
Here's my current pathway, which seems to be unacceptable: \\MYMAC\Public\Scans.
I've also tried: \\MYMAC\MYNAME\Public\Scans
I've also tried: \\MYMAC\MYNAME\Public
I've also tried: \\MYMAC\MYNAME\Scans
I've also tried: \\MYMAC\DESKTOP\Scans
I've also tried: \\MYMAC\MYNAME\DESKTOP
I've also tried prayer, beer, and breaking things. Now I thought I'd try this forum.

If this is a windows computer, save the folder on the C: drive and use the CMD prompt and type ipconfig then take note of the IP address of the PC and make the scanner path very simple. For example, if my computer's IP address was 192.168.0.13 and I saved my folder to the C drive titled Scans, the file path would look like this:
\\192.168.0.13\Scans or even just 192.168.0.13\Scans
Then update the scanner defaults to go to that folder and do a test scan, making note of the exact error message if one appears.
It sounds like you could be having an authentication error. Let me know if you would like assistance as the date on this is kinda far back.
Always happy to help.
Officejet Pro Series Information - maybe you'll find some links in here more helpful than your manual.
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HP Officejet Pro X576dw MFP (CN598A) Total memory question

Hello,
We bought a HP Officejet Pro X576dw MFP (CN598A), and we noticed something weird on the printer's web settings page.
The specification on the hp website states that this printer comes with:
- Memory, standard 768 MB (Not expandable)
- Memory, maximum 768 MB
But on the printer's web settings page, it shows the following:
- Total Memory (KB) 415685
- Available Memory (KB) 415199
That's only like 405 MB of the memory installed.
Does it mean that the OS of printer is taking about 363MB of memory or did we get a printer with a wrong memoery card installed?
Can anyone with the same printer check the total memory information?
Thanks.

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
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Officejet Pro X576dw MFP and Yosemite won't scan

Our new Officejet Pro X576dw MFP no longer scans. It was working fine and I'm not 100% sure that it stopped scanning when I upgraded to Yosemite, or if that's just a coincidence. The computer monitor is an iMac.
The error message is
The scan could not be completed due to one or more of the following issues:
-Connection to the computer is lost
-The scan application on the computer is currently in use
-OCR application is not installed on the computer
See the computer monitor for details.
When I try the work around of scanning through the Preview app, the document doesn't feed into the scanner. The wheels turn but the document doesn't feed. A document is imported to the computer monitor but it's blank.
I really need the scanner to work. Any ideas?

I've found a work around. Open System Prefs/Printers & Scanners. Click on HP Officejet Pro X576dw MFP in the left hand pane, then Scan at the top of the box on the right. Load your document into the scanner and click Open Scanner. Now, make sure the "Use Document Feeder" box in new Scanner window is checked and click Scan in the bottom right of the window. If thta box isn't checked nothing will happen.
You'll find the scan titled "Scan" in the Pictures folder.

Paper handling HP Officejet Pro X576dw MFP

My HP Officejet Pro X576dw MFP printer started making a very loud (annoying) banking sound everytime the paper guage moved. Additionally, it won't pick up paper from Tray 2 (main tray). This happened all of a sudden when I was printing and I have no idea what triggered it. I appreciate any information and advice to solve this problem without having to have my printer out of commission for a long period of time. Thank you.

We are having the exact same issues.

HP Officejet Pro X576dw MFP

Hi,
I am very interested in purchasing an HP Officejet Pro X576dw MFP. However, the reviews I've seen complain about wireless issues and print quality that is only fair in both black and colour. Have there been any software (or hardware) upgrades to fix the wireless and print quality issues? Thanks.

Hi IzzieJ,
Understand that you would like to know more about HP Officejet Pro X576dw MFP print quality before purchasing it.
Thank you for sharing the Printer Review Web Link with us too.
One of the factors that can affect print quality is paper. We would like to recommend you to use “Papers with ColorLok® Technology” to get the best result out of the HP printer. You may refer to the below link for more about ColorLok papers.
http://h20423.www2.hp.com/program/paper/sg/en/paper_colorlok.asp
Regarding Print Quality, sometimes, it can be very subjective and the reviews also point out the same message by stating as “you’d have to be very picky to care about the difference” or“Depending on how critical an eye you have”.
You may notice from Web Review that printing with HP Paper produced great results than other papers.
For your convenience, I have extracted the review from the link you have provided.
Review from PC World
"Paper does matter for color graphics. Images we printed look dull on mid-quality stock (such as the recycled-content paper we use in our office copier). They improved on the Hammermill LaserPrint that we use for testing, and HP’s own photo paper produced vivid results.
Yes, its text falls a dot or two short of laser-black and laser-sharp, but you’d have to be very picky to care about the difference. The pigmented inks create nicely drawn letterforms and handle difficult fonts with skill. And as an HP spokesperson gladly demonstrated for me at Macworld, the inks are so waterfast, he was willing to rub a wet page on his hair."
Review from PC Mag
"Also important is that, at least on the ColorLok plain paper we use for testing, the output resists smearing if you get it wet. Depending on how critical an eye you have, you may well consider text, graphics, and photos suitable for marketing materials like trifold brochures or one-page handouts."
Kindly let us know if you have any further questions that we can assist.
Cheers,
Bryan
*I am an HP employee*
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HP Officejet Pro X576dw MFP Error Paper Jam but there is no Paper Jam

Can someone explain me how to reset my HP Officejet Pro D576DW MFP as it came out of the box?
The printer is repeating a paper jam message near the duplexer, but there is no paper jammed in the machine.

Hi @AdLive
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X576dw Multifunction Printer support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
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Sunshyn2005 - I work on behalf of HP

HP OfficeJet Pro X576dw MFP: Poor Fax Quality with ADF

I have a relatively new HP OfficeJet 576 that sends faxes fine when using the flatbed scanner. When documents are faxed using the Automatic Document Feeder, the receiving end gets a very poor quality copy; the document is very light and the bottom portion is impossible to read. No streaks or lines in the document.
The test page was sent using a single sheet and the ADF seemed to process the paper without any problems.
The ADF is needed as most faxes include multiple pages.
Any ideas????
This question was solved.
View Solution.

Hi
Can you please confirm what version of firmware you have?
The most recent version ends in 1409BR. It is found by pressing the question mark, and then touching Printer Information.
If you don't have the most recent, please install it and let me know. I'll see if I can help.
HP Product Expert for the Officejet Pro X Series.
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HP Officejet Pro X576dw MFP Default PIN/Secure Embedded Web Server Issues

Hello I have a few issues with this printer: 1. I am unable to get to the secure embedded web server ie. https://192.xxx.xxx.xxx, although the normal unsercure version works fine. The problem with this is I cant edit or reset any of the fucntions such as scan to email and scan to network for my users. This function used to work for a while till I had to reset the printer for some problem. 2. Further there is a tab called sign in into which I am not able to sign in as there is no mention of the PIN anywhere in the manual or in any literature. Please help. Thank you

Okay so I managed to reset to factory defaults and the secure pages were accessible. However this still doesnt solve the mystery of the Default PIN. HP Please help. Thanks

Officejet Pro X576dw MFP Initialization 0%

I just purchased a brand new X576dfw MFP for the office, pulled it out of the box, followed what passes for an installation guide and it's been stuck on the initial innitialization.
It sat at around 47% for over two hours. I went to lunch and came back, and it's at 0% and hasn't moved in the last 45 minutes.

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can't scan to 1 Mac in the office with HP OfficeJet Pro X576dw MFP

Hi, We recently moved offices, and after getting to the new location all computers have been able to connect to the Network printer in the office for printing and scanning. We have both PC and Macs in the office and all are working fine. One of the Mac computers is able to print, but none of the scan options are available. Running Mac OS 10.10.4, have run all the Mac updates and have deleted and reinstalled the printer software. Any help is appreciated.

Try updating the software by following these steps:
First ensure the printer is powered on and connected to your Mac or to the same network.
Click the Apple icon, then select About This Mac.
Click on Software Update, then click the top Store menu of the shown window and click on Reload Page.
Be sure to install any HP or Apple update, then check for any difference.
If the same persists, manually try installing the package below:
http://support.apple.com/kb/dl907 Finally, if you are still not able to scan try the HP Easy Scan app and check if that may allow scanning:https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12 Regards,Shlomi

Scanner for officejet pro x576dw printing off center

Scanned documents on our officejet pro x576dw MFP are coming out skewed--i.e. the contents are coming out looking like they were rotated 5-10 degrees. They're not deformed--just not showing up straight on the page.
The obvious thought was that the document is being fed in crookedly, but when I make copies, the content comes out straight in the copy, as they should. That suggests that it's not the document feeder that's the problem, but some issue with the scanner software. Here's what it looks like:
Any ideas how I can fix this?
Thanks!

Hello cdworin,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP Officejet pro x576dw is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
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Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

I am trying to use my IPad and print from it through Air Print.
Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an HP Officejet Pro 8500 A909n Series Printer?
The documentation from Apple indicates compatibility with:
HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
Will the 8500 A909n work?
Thanks.

Hi,
Airprint is not supported for HP Officejet Pro 8500 A909m Series.
Thank you.
I am an HP employee
**** Please mark the post that solves your problem as "Accepted Solution" ****

Paper jam issue on HP OfficeJet Pro X576DW

My recently bought HP OfficeJet Pro X576DW displays and initiates a Paper Jam warning and holds printing subsequently. However, there is no "paper jammed".
Seems like one of the sensors is confused.
Is there a way to hard reset the printer, cause it is not working right now.

Hope I can help you.
First, please see if you can make sure you have the latest version of firmware on your printer. If you hit the "?" mark and then touch Printer Information, you'll see the FW Version as the last thing on the screen.
The most current ends in 1336MR. If you have a number <1336, please update the FW.
The easiest way to check for FW is to have the printer connected to web services. The small icon on the upper left is for Web Services and under that menu is to check for update.
Then...
Settings/Tools/Advanced Cleaning.
Normally, this requires sending out of a cleaning pad by HP, however, try feeding a piece of card stock through tray 1. This may fix your paperjam.
Let me know.
HP Product Expert for the Officejet Pro X Series.
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Default sign in for HP Officejet Pro X576dw MFP series

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