Default Sold To Party and Message Processor on a Message

Question

Hi All,
I have 2 questions on here regarding Service Desk.
I have set a BP as Sold To Party in tcode BP and maintain its address. In IB52 transaction I already set the respective BP as sold party to all satellite system. Somehow when I create the message, and open the created message from service desk, the Sold To party field is still blank. What did I miss here ?
Second, with PFAC_RESPO I've assigned an users as default support team for based on message component. But this setting only for set the default Support Team in the message, not the message processor. How do I set the default message processor ?
Thanks & Regards

Answer 1

hi,
this is depending on what you want to set-up (every company has his own strategy)
in big company you want to assign the support team only and let the agents pick-up message for their team, in smaller you might want to assign the processor also
if you want to assign support team based in IBASE component you need to continue like you need
but you need to add the SLFN0003 in your IBASE profile
1. For doing this you need to go in CRM customizing by following this path
Master data
Installed base
Assign partner determination procedure
go and check the line for the IBASE category 01, in standard should be 0000032, you need to define your own profile (keeping the standard like it is)
2. Go now in partner profile change follwoing this path
Basic function
Partner processing
Define partner determination procedure ZIBASEXX (name you want) by copy of 000032
Add the support team SLFN0003
3. and go back to change the IBASE category 01 changing 0000032 into ZIBASEXX
that's it !
If you want to let the processor depend on IBASE, you can do the same or usually you define your own action for this
I hope it helps
br Xavier