Defective ink cartridge?

I have a F380 all-in-one. I've had it a while and everything has been fine, but a few days ago, I tried to print a page and it cut off a rectangular portion of the top left of the page. The rest printed fine. Since then, I can't print anything. Once in a while, like if I turn it on, it just prints out a blank page, and I'm not trying to print. I can't print a test page or do any aligning of the cartridges, nothing happens when I do those from hp solution center. If I try to print a test page by holding cancel and hitting scan/copy, nothing happens if I hit the black button, and when I hit the color button, the on/off button just blinks a few times. I can't scan as it says it's already in use for something else. There is no printer on my taskbar saying I'm trying to print anything either. When on, the on/off button is on, the (!) section has a red light blinking on the black ink cartridge, there's an E on the page portion, and the plain paper type button is on. If I try to check ink levels, it says, "Estimated ink level information is not available for introductory print cartridges", which these are not. I've taken out the cartridges and looked at them and can't see anything obviously wrong. I took them out individually and closed the door. When I took out the color cartridge and closed it, the cartridge was moving around for a good 30 to 60 seconds. Very little happened when I took out the black one and closed it.
So is the cartridge defective? If so, can I get a refund for it? I suppose from HP? It was one of theirs, and not a refill or anything. I've hardly used this one. Thanks a lot.

I have two F380 printers that have the same problem and nothing works, I've tried EVERYTHING humanly possible except taking the printer to a technician. I've already wasted money buying new HP printer cartridges and that didn't fix the problem either. There are lots of people with the same problem and all we want is an answer from HP on how to fix the problem THAT ACTUALLY WORKS. I don't want to waste any more money, therefore I guess I will have to toss both of these and buy a printer from a different manufacturer that actually works. Good luck to everyone.

Similar Messages

Ink Cartridge Problem:

Ink Cartridge Message: One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges. All cartridges are new. I had a paper jam and at first only the black wasn't printing. Now I'm getting this message an all of the cartridges are lit up. Help!!! It won't let me print at all now!!!

Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

Defective black ink cartridges 564XL

I have purchased 2 new HP ink cartridges - 564XL for my printer. Neither worked. I followed the instructions online for how to mak them work, but to no avail. I would like a refund for these 2 cartridges. I would like to know where I could get cartridges that work! This is very maddening.

Hi,
What is your printer ? HP 546XL supports the following printers:
Supported Printers:
Photosmart B109a, B110a, B111a, B209a, B210a, B8550, B8553, B8558, C309a, C310a, C410a, C510a, C5324, C5370, C5373, C5380, C6375, C5388, C5390, C5393, C5460, C6300, C6324, C6375, C6380, D5460, D5463, D5468, D7560, 5510, 6510, 7510, 7520 Deskjet 3070a, Deskjet 3520, Officejet 4610, Officejet 4620, Deskjet 3070A, Deskjet 3520, Deskjet 5520, Photosmart B109A,Photosmart B110A,Photosmart B111A,Photosmart B209A,Photosmart B210, Photosmart PRO B8550,Photosmart Pro B8553,Photosmart Pro B8558,Photosmart C309A,Photosmart C310A, Photosmart C410A,Photosmart C5324,Photosmart C5370, Photosmart C5373,Photosmart C5380,Photosmart C8383,Photosmart C5388, Photosmart C5390, Photosmart C5393, Photosmart C5460, Photosmart C6300, Photosmart C6324, Photosmart C6375, Photosmart C6380, Photosmart D5460, Photosmart D5463, Photosmart D5468,Photosmart 5510, Photosmart6510,Photosmart D7560, Photosmart 7510, Photosmart 5520, Officejet 4610, Officejet 4620, Photosmart
Regards.
BH
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HP Desk Jet 1010 Printer will not recognize 61 HP Ink Cartridges

Error Message reads:
Ink Cartridge Problem
At least one of the cartrideges has a problem. Click help for more information. (There is no help button.)
If ink cartridges have been installed, check that the plastic tape covering the ink nozzeles has been removed. (They're brand new cartridges and yes the tape was removed.)
To order a genuine HP replacement cartridge online, click buy now. (I don't want to buy a new cartridge. I just did.)
This was a combo-pack with black and tri-color from Walmart. It's exactly the same one that was purchased before and it worked fine.
Is one of them just a defective cartridge? Is there a way to check this? If they're not defective how do I make my computer recognize that I have cartridges installed?

The troubleshooting steps in the document here may help resolve the cartridge error with your Deskjet 1010 printer. See the section under "power light is blinking rapidly". It is possible that reinstalling the cartridge or cleaning the cartridge contacts will resolve the issue. If the steps there do not resolve the issue is is possible you have a defective cartridge. If you still have the old cartridge you replaced I would suggest installing it in the printer just to verify the issue is with the cartridge and not the printer. HP cartridges have a two year warranty as described in the document here. The cartridge is separate from the printer warranty. You could call HP for a replacement (1-800-HPINVENt if you are in the US or Canada, elsewhere see the document here) or return the cartridges to Walmart for a replacement.
Bob Headrick, HP Expert
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Re: Black ink cartridge is not working

I am having the same problem. New cartridge. I bought a three pack for $59.00. I am thinking about installing a new one and taking back the rest of the three pack if the first one is defective. Don't know what else to do.
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Hello Traceey,
Please perform the below mentioned steps, that should resolve the issue.
Check the ink level on the ink cartridges, it should be > 25% full.
Press the SETUP ( wrench tool icon button ), then
Press the TOOLS and then select CLEAN PRINTHEAD .
You might have to perform the above mentioned steps atleast for 2-3 times.
If issue still persists, call HP TECH SUPPORT for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Regards,
Jabzi
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Problem with black ink cartridge

Error in altleast one ink cartridge. Just bought yesturday and have only used ink for three different print outs. Why is this, do I need to buy another one already, is this cartridge defective?

Hi there,
Assuming that you are using Win XP or later use this uitility GO HERE
If this does not help please understand, In order for me to be able to help you I need some very basic information such as Operating (this is to provide you with guidelines for troubleshooting steps ) I need complete printer modell and cartrigde that you are using.
Hope this is helps and let me know the outcome.
RobertoR
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Ink/Cartridge issue with my OfficeJet Pro 8500A Plus

My OfficeJet Pro 8500A Plus has been drinking color ink. We rarely print color, as we purchased this unit for its fax/copy capabilities (almost all B&W). Upon recent replacement of the Cyan and Yellow cartridges, the system refuses to operate. The status on the Cyan cartridge has a question mark "?" and reads empty. This is a brand new cartridge. Upon pulling the cartridge, it clearly has ink in it. There seems to be a lot of ink build up in the port where the cartridge connects to the printer.
The Yellow cartridge status reads empty with an exclamation point "!". This is also a new cartridge. No sign of leakage, when I pulled the cartridge to examine.
What do I need to do to "fix" this situation, as I need the unit to be operational to receive faxes. If the unit is beyond (my) repair, can you suggest a replacement printer that uses the 940 series of ink cartridges, as I have a small stockpile of them.
Thanks and Kind Regards,
Steve

I have the same problem! The 8500A Plus (A910g) won't print after I replaced with a new magenta cartridge. I get the following message "replace the following depleted ink cartridge to resume printing." I bought another HP cartridge from best buy and got the same message. I then took all the cartridges out and noticed at the base of the cartridges slots that it was a pool of redish pinkage ink in all cartridge slots. It is like the magenta ink port is wide open and depleting the ink within seconds. What is going on here, a defect in the printer?

Won't print alignment page or any page after new ink cartridges installed.

I just installed a new color and a new black ink cartridge into my HP Envy 5531. I have never had an issue with this printer before, owned it for 2 years. After installing it, it tells me to print an alignment page, I press ok. The alignment page comes out only blank. So they cannot scan the alignment page. Now my printer prints like it's running low on ink, but it says that it's full with color and black ink.

Hi @Aly9008,
I would be happy to help you work towards a solution. I understand you have installed new cartridges, the levels are good (full), but your print quality is poor. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP ENVY 5530 e-All-in-One and Deskjet Ink Advantage 4510 e-All....
If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
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Bought New HP 8610, Need to Exchange Unused Ink Cartridges from Old 8500 Plus

Hi - my Officejet Pro 8500A Plus has had printing problems so I just replaced it with a new Officejet Pro 8610. Unfortunately, I have 8 brand new 940XL ink cartridges for the old printer that I can't use (3 black, 5 Magenta/Cyan/Yellow). Can you help me exchange them for an equivalent quantity of 950XL and 951XL cartridges that will work in the new 8610 Printer?

Hello , Welcome to the HP Support Forums!
I understand that you're looking for a way to exchange brand new HP 940XL ink cartridges for your defective HP Officejet Pro 8500A Plus e-All-in-One Printer for cartridges that will work with your new HP Officejet Pro 8610 e-All-in-One Printer. I would like to assist you today with this today. At this point I am going to send you a Private Message with the instructions regarding the HP Ink Exchange program. Can I please have you refer to your Private Messages for further instruction. I wish you luck going forward with this. Have a nice day!

Officejet 6600 New Ink Cartridge Shows Empty

I bought brand new color ink cartridges from Bestbuy for my Officeject 6600. I printed one color page. After a week when i tried to print in color, it is telling me the color cartridges are empty or near empty! Can you believe it -- only after one page printed. This looks like a scam by HP to me. Please tell me that it is not. That HP does not sell color ink cartridges that you are obligated to use EVERY DAY or else it fails after one print. It makes me never want to buy an HP product again. Hope there is an explanation. Please help!

Hey , Welcome to the HP Support Forum. I understand you're concerned about the page yield in the colour cartridges of your HP Officejet 6600 e-All-in-One Printer. I would like to assist you with this. For your information, depending on whether you were using regular or XL sized colour cartridges, you can yield approximately 330 to 825 pages per colour cartridge. One colour print job, barring manufacturing defects in the cartridge, is not enough to drain a full set. Click here for more information on the limited warranty on HP ink supplies. Have you been printing a lot of text only (black ink) print jobs? If yes, as you will see here and here coloured ink is often used in black only print jobs, unless you've configured your printer settings in Windows or Mac to be otherwise. In the HP Ink Usage in Inkjet Printers article that I've linked above, you can learn how and when ink is used by your printer in print jobs and other features. Further to that, some ink (including coloured ink) is used to service the print head and to prevent clogging. If after reviewing the information I've provided, your printer settings on PC or Mac you're still feeling something's amiss, I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. On my end I cannot exchange or provide compensation for faulty cartriges, but this is something you can bring to the technical support team's attention. I hope this helps. Regards,

Ink Cartridge Leaked

I bought a new ink cartridge for my Photosmart c6380 printer and the black ink leaked out into the printer. I cannot print anything without dark black lines down the page. I tried wiping it off but it didn't help as the ink is down inside the rollers where I cannot get to it. How can I fix this or is my printer ruined? If it is ruined what can I do since I bought a genuine HP cartridge and used it exactly according to specifications and it was a defective HP product that ruined my HP printer.

I suggest you Contact HP Support.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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MX472 won't recognize new ink cartridges code 1401

I recently needed to replace my ink cartridges on my MX472 and immediately following the install, I received several beeps and a code on the LCD display of 1401. That code means ink not installed. Consequently, I cleaned the contact strips with alcohol, did a hard reset of holding the stop button for 5 seconds, another type of reset of holding the stop button for 2 seconds, then pressing and holding the power button followed by pressing the stop button 5 times. I also unplugged the printer for 5 minutes with the cartridges out of the printer and plugged it back in, reinstalled the cartridges and still received the 1401 error code Check Ink. I went and bought another set of authentic Canon ink thinking the first set was defective and still a no go on the second set. Is my printer ready for the trash can? Its only 6 months old! Anyone have any other thoughts or ideas? Thanks in advance.
Solved!
Go to Solution.

Hi Gregg1,
Since you continue to receve the error after performing the troubleshooting steps you have mentioned, the printer will require servicing. Since you purchased the printer within the past year, it is still within the warranty period; please call or email us using one of the methods on the Contact Us page for further assistance.
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Ink Cartridges drying out

I bought this HP7510 - it prints really well and the wireless feature is brill - BUT the printer isnt used for a a few days the cartridges dry out and it wont print any more. I then have to buy new cartridges. Ive spent many times the cost of the printer on cartridges already. Is there anything that can be done?

Hey @johndfleming,
Welcome to the HP Support Forums!
I understand that after a few days of not using your HP Photosmart 7510 e-All-in-One Printer, your ink cartridges appear to dry up. I would like to assist you today with resolving this issue. These printers have an energy saving mode built into them where they will go into a 'sleep mode' to save power when you're not using them. I would recommend not turning your machine off which would then allow the printer to go into a 'sleep mode'. Being in 'sleep mode' will allow your printer to wake up and perform maintenance so the cartridges will not dry up. With that being said, it is unusual that after a few days, even with power off on your machine, that the cartridges would appear to dry up. Usually cartridges will dry up after being stored for weeks inside of a printer that is not being used, or if cartridges are being stored outside of the printer. Therefore, rather than the cartridge drying up, your machine may actually have a printhead issue. The printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If the printhead is defective, than your cartridges and print quality will be affected.
If this issue happens again, instead of replacing the cartridges, I would recommend running a clean of the printhead. To perform a clean please follow the steps below.
Load plain white U.S. letter or A4 size paper in the input tray, if it is not already loaded.
On the printer control panel, touch the Setup icon (), and then touch Tools.
Touch Clean Cartridges. The printer clean the printhead and prints a Print Quality Diagnostic page.
Review the print quality on the test page.
If a the Print Quality Report prints perfectly after performing the clean, than you should have no issues continuing to print with those cartridges.
For proper cartridge storing and handling instructions, please review the following information:
Keep ink cartridges sealed in the original package until they are installed. Store at temperatures between -15 and 35 degrees Celsius (5 and 95 degrees Fahrenheit).
To keep cartridges from drying out, if you need to turn off your machine, always turn the printer off using the Power button, and wait until the Power light goes out before you pull the plug or turn off a power strip. This allows the printer to move the cartridges to a capped position.
If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. Outside of the printer, if unprotected, cartridges begin to dry out. If the printer uses separate ink cartridges and printhead, the printhead can be damaged if cartridges are not installed.
Storing Opened Cartridges and Printheads
Please respond to this post with the result of running a clean of the printhead. I look forward to hearing from you!
X-23
I work on behalf of HP
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Rejected black ink cartridges.

My C7280 will not recognize the new black ink cartridge. I bought a new one. Same problem. I reset. I updated software, I cleaned contacts. I have been through every solution posted on line. None work. Any ideas?

Sounds like the printer might be defective, it would be best to call phone support to inquire about it. http://welcome.hp.com/country/w1/en/support.html
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Branch new HP4500 black ink cartridge is not working

I have HP Officejet 4500 series printer. When I repaled branch new HP 901 black ink cartridge, the aligment page came out without black, message text shown not detected. I went through all trouble shooting step to check the ink level, to clean the print head, ...but was frustrated. The B/W document won't print at all. Please advice. Many thanks.
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What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Defective ink cartridge?

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