Defective mac book pro

Apple's MACbook apparently is not as durable as it is supposed to be.
In 2 years time, hard drive changed twice, logic board once, touchpad once and another issue now still for our surprise. Definitely not the value of the product paid for. The pattern is every November and March since it was purchased.
The 2nd time it has to be serviced, customer service agent told me that the next time a major issue occurs, they will replace but this was denied. When my 3rd issue occurred, I demanded for a replacement yet this was denied again. Concern elevated to the manager denied everything. When I asked for a resolution report, customer service manager said, they do not give any and she just asked me to go to the Apple site to request for one but I never got a response from them. NEVER. What a customer service manager she is..
When I again demanded for a replacement, she said, next issue. How many next issue should this be for them to fulfill this. Is this the level of Apple service? Why do they have to wait for another major issue if it is basically overhauling everything already. Isn't that major issue enough?!?!
I hope someone from Apple can see this.

Hi Robert,
Your battery seems fine based on the numbers you post. The important number is the "full charge capacity". As long as that stays over 4400 mAh your battery is ok. The "remaining capacity" will go down as you run on battery, and the % is just remaining/full capacity. Using 12% of your battery capacity in 30 minutes is fine (pretty good, actually, because that means about a 4 hour run time). For typical usage, you should expect to get 2.5-4 hours on a full charge, depending on what you are doing.
Hope this helps...

Similar Messages

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    Hi Guys,
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    There are somewhat 'black smudges' on the left part of the screen. I'm a graphic designer, so i know that this is a big issue for me.
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    Not sure what part of the world you are in but Apple has a 14 day return policy. But even with the 14 days you exceeded that time limit. So the only option is to replace the defective part and not the whole system. This is standard operating practices for any manufacturer once you have exceeded the return period.

  • Mac Book Pro 13" Overheating

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  • How to format a flash drive on my mac book pro

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    Cheers
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    Message was edited by: Rod Hagen

  • Does the mac book pro 3 year care plan have a student discount?

    I purchased my laptop (mac book pro) in march 2014 & I'm thinking of buying the care plan which will be valid for 3 years. Could I know if there's a student discount for the care plan & if it's valid from the date of purchase of the laptop or the date of purchase of the care plan?
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  • Desperate!! Printer issues, Can´t print, can´t scan on my Mac Book Pro.

    Have issues printing and scanning from my Mac Book Pro on a Epson Stylus TX110 printer/scanner. This printer used to work fine on my old windows based laptop. However. When tried to install the software from the original disk, on my new mac, got an error message that could not recognized the application (My guess is that software was old.)
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    You ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.   
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    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
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  • Mac Book Pro (mid 2010) keeps restarting...

    This has been a reaccuring issue. So, let me start from the top:
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    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select  
    View ▹ Show Log List
    from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

  • MAC Book Pro Restarts Frequently

    I have a MAC Book pro running OS X Versions 10.8.5. The past few months it restarts constantly. I cannot pinpoint exactly when it occurs but it seems to happen when I am using Lightroom. The restarts are getting old!!!!
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    Thanks in advance!
    -Monika
    Interval Since Last Panic Report:  67675 sec
    Panics Since Last Report:          4
    Anonymous UUID:                    E080816B-4224-A3CE-CBDF-1A20577747AA
    Fri Oct  4 12:22:55 2013
    panic(cpu 2 caller 0xffffff7f8507ff1a): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80f4125000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
    Backtrace (CPU 2), Frame : Return Address
    0xffffff813fc3aef0 : 0xffffff8002e1d636
    0xffffff813fc3af60 : 0xffffff7f8507ff1a
    0xffffff813fc3b030 : 0xffffff7f8361326c
    0xffffff813fc3b0f0 : 0xffffff7f836e61f6
    0xffffff813fc3b130 : 0xffffff7f836e6254
    0xffffff813fc3b1a0 : 0xffffff7f839ab278
    0xffffff813fc3b2d0 : 0xffffff7f8370ead1
    0xffffff813fc3b2f0 : 0xffffff7f8361a03f
    0xffffff813fc3b3a0 : 0xffffff7f83617ad6
    0xffffff813fc3b5a0 : 0xffffff7f836193ff
    0xffffff813fc3b670 : 0xffffff7f8454393e
    0xffffff813fc3b730 : 0xffffff7f8456f028
    0xffffff813fc3b7b0 : 0xffffff7f84556460
    0xffffff813fc3b810 : 0xffffff7f84556d41
    0xffffff813fc3b860 : 0xffffff7f845571f3
    0xffffff813fc3b8d0 : 0xffffff7f84557a53
    0xffffff813fc3b910 : 0xffffff7f84522edf
    0xffffff813fc3ba90 : 0xffffff7f84553f8f
    0xffffff813fc3bb50 : 0xffffff7f84521978
    0xffffff813fc3bba0 : 0xffffff800326f789
    0xffffff813fc3bbc0 : 0xffffff8003270d30
    0xffffff813fc3bc20 : 0xffffff800326e74f
    0xffffff813fc3bd70 : 0xffffff8002e98c21
    0xffffff813fc3be80 : 0xffffff8002e20b4d
    0xffffff813fc3beb0 : 0xffffff8002e10448
    0xffffff813fc3bf00 : 0xffffff8002e1961b
    0xffffff813fc3bf70 : 0xffffff8002ea6546
    0xffffff813fc3bfb0 : 0xffffff8002ecf473
          Kernel Extensions in backtrace:
             com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f85072000->0xffffff7f85084fff
                dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[B5B1F368-132E-3509-9ED5-93270E3ABB DD]@0xffffff7f8506d000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8337d000
                dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f85059000
                dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f834c3000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8359e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8355b000
             com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f835 b2000->0xffffff7f83854fff
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8337d000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8359e000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8355b000
             com.apple.nvidia.nv50hal(8.1.6)[3455BCFE-565A-3FE5-9F0B-855BCB6CC9B3]@0xffffff7 f83860000->0xffffff7f83b33fff
                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f835 b2000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8337d000
             com.apple.GeForce(8.1.6)[0E3D8776-A5B7-3D82-9BFD-9188170B358D]@0xffffff7f8450f0 00->0xffffff7f845dcfff
                dependency: com.apple.NVDAResman(8.1.6)[EA4F9902-5AAE-3F1D-A846-3796221C8C91]@0xffffff7f835 b2000
                dependency: com.apple.iokit.IONDRVSupport(2.3.7)[F16E015E-1ABE-3C40-AC71-BC54F4BE442E]@0xff ffff7f8359e000
                dependency: com.apple.iokit.IOPCIFamily(2.8)[2FAEA49C-EA4C-39C6-9203-FC022277A43C]@0xffffff 7f8337d000
                dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[9928306E-3508-3DBC-80A4-D8F1D87650D7]@0 xffffff7f8355b000
    BSD process name corresponding to current thread: WindowServer
    Mac OS version:
    12F37
    Kernel version:
    Darwin Kernel Version 12.5.0: Mon Jul 29 16:33:49 PDT 2013; root:xnu-2050.48.11~1/RELEASE_X86_64
    Kernel UUID: B1B58405-A2B2-3C44-B25D-495053D52AB5
    Kernel slide:     0x0000000002c00000
    Kernel text base: 0xffffff8002e00000
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 41484426794822
    last loaded kext at 37956677940289: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f851ed000, size 16384)
    last unloaded kext at 38023568655655: com.apple.driver.AppleUSBCDC          4.1.23 (addr 0xffffff7f851ed000, size 12288)
    loaded kexts:
    com.apple.filesystems.smbfs          1.8.4
    com.apple.iokit.IOBluetoothSerialManager          4.1.7f2
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.13.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.1.7f2
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleHDA          2.4.7fc2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleMikeyDriver          2.4.7fc2
    com.apple.GeForce          8.1.6
    com.apple.driver.AppleSMCLMU          2.0.3d0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.ApplePolicyControl          3.4.5
    com.apple.driver.AppleSMBusPCI          1.0.11d1
    com.apple.driver.SMCMotionSensor          3.0.3d1
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleUpstreamUserClient          3.5.12
    com.apple.driver.AppleIntelHDGraphics          8.1.6
    com.apple.driver.AppleIntelHDGraphicsFB          8.1.6
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.6.3
    com.apple.driver.AppleMuxControl          3.4.5
    com.apple.driver.AppleMCCSControl          1.1.11
    com.apple.driver.AppleUSBTCButtons          237.1
    com.apple.driver.AppleUSBCardReader          3.3.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          34
    com.apple.driver.AppleUSBTCKeyboard          237.1
    com.apple.driver.AppleIRController          320.15
    com.apple.iokit.SCSITaskUserClient          3.5.6
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.3.5
    com.apple.driver.AppleUSBHub          623.4.4
    com.apple.driver.AirPort.Brcm4331          615.20.17
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleAHCIPort          2.6.6
    com.apple.iokit.AppleBCM5701Ethernet          3.6.2b4
    com.apple.driver.AppleUSBEHCI          621.4.6
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleACPIButtons          1.8
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          1.9
    com.apple.driver.AppleACPIEC          1.8
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          214.0.0
    com.apple.nke.applicationfirewall          4.0.39
    com.apple.security.quarantine          2.1
    com.apple.driver.AppleIntelCPUPowerManagement          214.0.0
    com.apple.iokit.IOSerialFamily          10.0.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.1.7f2
    com.apple.driver.DspFuncLib          2.4.7fc2
    com.apple.iokit.IOAudioFamily          1.9.2fc7
    com.apple.kext.OSvKernDSPLib          1.12
    com.apple.iokit.IOSurface          86.0.4
    com.apple.nvidia.nv50hal          8.1.6
    com.apple.driver.AppleHDAController          2.4.7fc2
    com.apple.iokit.IOHDAFamily          2.4.7fc2
    com.apple.iokit.IOBluetoothFamily          4.1.7f2
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleSMC          3.1.5d4
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.iokit.IOFireWireIP          2.2.5
    com.apple.driver.IOPlatformPluginFamily          5.4.1d11
    com.apple.NVDAResman          8.1.6
    com.apple.driver.AppleGraphicsControl          3.4.5
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.7
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOGraphicsFamily          2.3.7
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.6
    com.apple.iokit.IOUSBMassStorageClass          3.5.2
    com.apple.driver.AppleUSBMultitouch          237.3
    com.apple.iokit.IOUSBHIDDriver          623.4.0
    com.apple.driver.AppleUSBMergeNub          621.4.6
    com.apple.driver.AppleUSBComposite          621.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.5.5
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.6
    com.apple.iokit.IOUSBUserClient          630.4.4
    com.apple.iokit.IO80211Family          530.5
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOAHCIFamily          2.5.1
    com.apple.iokit.IOEthernetAVBController          1.0.2b1
    com.apple.iokit.IONetworkingFamily          3.0
    com.apple.iokit.IOUSBFamily          630.4.5
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          1.8.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          220.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          345
    com.apple.iokit.IOStorageFamily          1.8
    com.apple.driver.AppleKeyStore          28.21
    com.apple.driver.AppleACPIPlatform          1.8
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0

    Your GPU has failed and you need to get your logicboard replaced. Apple is running a replacement program for your machine due to the defective GPU that came with this model:
    MacBook Pro 15" Mid 2010 owners: Apple Support Communities

  • I can't open the standard applications on my Mac Book Pro.

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    You ran a defective third-party "utility" such as "CleanMyMac" or "MacCleanse" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.   
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    If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.
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      Model Identifier:    MacBookPro8,2
      Processor Name:    Intel Core i7
      Processor Speed:    2 GHz
      Number of Processors:    1
      Total Number of Cores:    4
      L2 Cache (per Core):    256 KB
      L3 Cache:    6 MB
      Memory:    4 GB
      Boot ROM Version:    MBP81.0047.B27
      SMC Version (system):    1.69f4
      Hardware UUID:    9DCDDE07-1E9D-5E1B-81EF-DDAC9000FF
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