Defective Note 4

I purchased 2 Note 4's from Bestbuy on 10/26/2012 but was unable to use them for 2 weeks as I went on a 2 week vacation starting on 10/27/2014. When I got back on 11/12 I began setting them up and noticed that the black Note 4 worked perfectly but my white Note 4 has back button issues as it takes multiple hard pressed to recognize my touch. It has been confirmed through a Google search that a few Note 4's have this issue so even though I am past the 14 day Bestbuy return window can I get a replacement since I am not returning but rather getting a replacement due to a defective product. I spoke to a Samsung rep and they told me I have 30 days to get a replacement where I purchased it. Is this true?

Hello CityOfAngels,
I was disappointed to read that your white Note 4 has a problem out of the box. I understand too well from my own experience how frustrating a situation like this can be!
As stated in our Return and Exchange Promise, "You can return or exchange mobile phones and other carrier connectable devices within 14 days for a full refund. This return period also applies if you are a My Best Buy Elite or Elite Plus member." Outside of that time frame, we cannot offer a return or exchange for the phone. If you purchased Geek Squad Protection for your phone, please begin your Service Request. Otherwise, I recommend contacting your cellular service provider or the manufacturer directly.l
I'm grateful that you wrote to us!
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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Message Server could not be started

Dear all,
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trc file: "dev_ms", trc level: 1, release: "700"
[Thr 872] Fri Sep 12 15:17:48 2008
[Thr 872] MsSSetTrcLog: trc logging active, max size = 20971520 bytes
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    145
intno      20050900
make:      multithreaded, Unicode, optimized
pid        2688
[Thr 872] ***LOG Q01=> MsSInit, MSStart (Msg Server 1 2688) [msxxserv.c   1834]
[Thr 872] Fri Sep 12 15:17:50 2008
[Thr 872] load acl file = C:\usr\sap\CCC\SYS\global\ms_acl_info.DAT
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[Thr 872]   1 : [170.56.40.4] solman.thyssenkrupp.com (HOSTNAME)
[Thr 872]   2 : [127.0.0.1] solman (LOCALHOST)
[Thr 872] MsHttpInit: full qualified hostname = solman
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[Thr 872] Fri Sep 12 15:17:51 2008
[Thr 872] set HTTP state to LISTEN
[Thr 872] ms/icf_info_server : deleted
[Thr 872] *** I listen to port sapmsCCC (3601) ***
[Thr 872] *** I listen to internal port 3901 (3901) ***
[Thr 872] *** HTTP port 8101 state LISTEN ***
[Thr 872] CUSTOMER KEY: >V0493430439<
[Thr 872] Fri Sep 12 16:20:46 2008
[Thr 872] *** ERROR => MsSCheckConnections: no response from client C1 (solman_CCC_01) after 300 secs received [msxxserv.c   3175]
[Thr 872] *** ERROR => MsSCheckConnections: disconnect now [170.56.40.4] [msxxserv.c   3179]
[Thr 2952] Mon Sep 15 15:02:39 2008
[Thr 2952] MsSSoftShutdown: received SIGQUIT (3), start softshutdown phase
[Thr 2952] set HTTP state to CLOSED
[Thr 2952] MsHttpPortRemoveIdx: removed ms/server_port_0=PROT=HTTP,PORT=8101,TIMEOUT=20,PROCTIMEOUT=60 (1)
[Thr 2952] *** HTTP port 8101 state CLOSED ***
[Thr 2952] MsSCheckShutdown: no more clients connected
[Thr 2952] ***LOG Q02=> MsSHalt, MSStop (Msg Server 2688) [msxxserv.c   5998]
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the dev_disp seems to be ok:
trc file: "dev_disp", trc level: 1, release: "700"
sysno      01
sid        CCC
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    111
intno      20050900
make:      multithreaded, Unicode, optimized
pid        2696
Thu Sep 18 11:06:35 2008
kernel runs with dp version 229000(ext=109000) (@(#) DPLIB-INT-VERSION-229000-UC)
length of sys_adm_ext is 576 bytes
SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (01 2696) [dpxxdisp.c   1239]
     shared lib "dw_xml.dll" version 111 successfully loaded
     shared lib "dw_xtc.dll" version 111 successfully loaded
     shared lib "dw_stl.dll" version 111 successfully loaded
     shared lib "dw_gui.dll" version 111 successfully loaded
     shared lib "dw_mdm.dll" version 111 successfully loaded
rdisp/softcancel_sequence : -> 0,5,-1
use internal message server connection to port 3901
Thu Sep 18 11:06:40 2008
WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 4 seconds
***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c 5361]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >solman_CCC_01                           <
DpShMCreate: sizeof(wp_adm)          18672     (1436)
DpShMCreate: sizeof(tm_adm)          4232256     (21056)
DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528056/528064
DpShMCreate: sizeof(comm_adm)          528064     (1048)
DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
DpShMCreate: sizeof(slock_adm)          0     (96)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)          0     (72)
DpShMCreate: sizeof(vmc_adm)          0     (1536)
DpShMCreate: sizeof(wall_adm)          (38456/34360/64/184)
DpShMCreate: sizeof(gw_adm)     48
DpShMCreate: SHM_DP_ADM_KEY          (addr: 06420040, size: 4892312)
DpShMCreate: allocated sys_adm at 06420040
DpShMCreate: allocated wp_adm at 06422090
DpShMCreate: allocated tm_adm_list at 06426980
DpShMCreate: allocated tm_adm at 064269B0
DpShMCreate: allocated wp_ca_adm at 0682FDF0
DpShMCreate: allocated appc_ca_adm at 06835BB0
DpShMCreate: allocated comm_adm at 06837AF0
DpShMCreate: system runs without slock table
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 068B89B0
DpShMCreate: allocated gw_adm at 068B89F0
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 068B8A20
DpShMCreate: allocated wall_adm at 068B8A28
MBUF state OFF
DpCommInitTable: init table for 500 entries
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
Using implementation view
Thu Sep 18 11:06:41 2008
<EsNT> Using memory model view.
<EsNT> Memory Reset disabled as NT default
<ES> 511 blocks reserved for free list.
ES initialized.
J2EE server info
start = TRUE
state = STARTED
pid = 3832
argv[0] = C:\usr\sap\CCC\DVEBMGS01\exe\jcontrol.EXE
argv[1] = C:\usr\sap\CCC\DVEBMGS01\exe\jcontrol.EXE
argv[2] = pf=C:\usr\sap\CCC\SYS\profile\CCC_DVEBMGS01_solman
argv[3] = -DSAPSTART=1
argv[4] = -DCONNECT_PORT=1050
argv[5] = -DSAPSYSTEM=01
argv[6] = -DSAPSYSTEMNAME=CCC
argv[7] = -DSAPMYNAME=solman_CCC_01
argv[8] = -DSAPPROFILE=C:\usr\sap\CCC\SYS\profile\CCC_DVEBMGS01_solman
argv[9] = -DFRFC_FALLBACK=ON
argv[10] = -DFRFC_FALLBACK_HOST=localhost
start_lazy = 0
start_control = SAP J2EE startup framework
DpJ2eeStart: j2ee state = STARTED
rdisp/http_min_wait_dia_wp : 1 -> 1
***LOG CPS=> DpLoopInit, ICU ( 3.0 3.0 4.0.1) [dpxxdisp.c   1629]
Thu Sep 18 11:06:42 2008
***LOG Q0K=> DpMsAttach, mscon ( solman) [dpxxdisp.c   11753]
DpStartStopMsg: send start message (myname is >solman_CCC_01                           <)
DpStartStopMsg: start msg sent
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 60000000 for monitoring segment.
Thu Sep 18 11:06:44 2008
CCMS: start to initalize 3.X shared alert area (first segment).
DpMsgAdmin: Set release to 7000, patchlevel 0
MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1050]
DpMsgAdmin: Set patchno for this platform to 111
Release check o.K.
Thu Sep 18 11:06:45 2008
DpJ2eeLogin: j2ee state = CONNECTED
and the dev_w0, too:
trc file: "dev_w0", trc level: 1, release: "700"
ACTIVE TRACE LEVEL           1
ACTIVE TRACE COMPONENTS      all, MJ
B
B Thu Sep 18 11:06:42 2008
B create_con (con_name=R/3)
B Loading DB library 'C:\usr\sap\CCC\DVEBMGS01\exe\dbsdbslib.dll' ...
B Library 'C:\usr\sap\CCC\DVEBMGS01\exe\dbsdbslib.dll' loaded
B Version of 'C:\usr\sap\CCC\DVEBMGS01\exe\dbsdbslib.dll' is "700.08", patchlevel (0.104)
B New connection 0 created
M sysno      01
M sid        CCC
M systemid   560 (PC with Windows NT)
M relno      7000
M patchlevel 0
M patchno    111
M intno      20050900
M make:      multithreaded, Unicode, optimized
M pid        3364
M
M kernel runs with dp version 229000(ext=109000) (@(#) DPLIB-INT-VERSION-229000-UC)
M length of sys_adm_ext is 576 bytes
M ***LOG Q0Q=> tskh_init, WPStart (Workproc 0 3364) [dpxxdisp.c   1301]
I MtxInit: 30000 0 0
M
M Thu Sep 18 11:06:43 2008
M DpSysAdmExtCreate: ABAP is active
M DpSysAdmExtCreate: VMC (JAVA VM in WP) is not active
M DpShMCreate: sizeof(wp_adm)          18672     (1436)
M DpShMCreate: sizeof(tm_adm)          4232256     (21056)
M DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
M DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
M DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528056/528064
M DpShMCreate: sizeof(comm_adm)          528064     (1048)
M DpSlockTableSize: max/headSize/ftSize/fiSize/tableSize=0/0/0/0/0
M DpShMCreate: sizeof(slock_adm)          0     (96)
M DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
M DpShMCreate: sizeof(file_adm)          0     (72)
M DpShMCreate: sizeof(vmc_adm)          0     (1536)
M DpShMCreate: sizeof(wall_adm)          (38456/34360/64/184)
M DpShMCreate: sizeof(gw_adm)     48
M DpShMCreate: SHM_DP_ADM_KEY          (addr: 06420040, size: 4892312)
M DpShMCreate: allocated sys_adm at 06420040
M DpShMCreate: allocated wp_adm at 06422090
M DpShMCreate: allocated tm_adm_list at 06426980
M DpShMCreate: allocated tm_adm at 064269B0
M DpShMCreate: allocated wp_ca_adm at 0682FDF0
M DpShMCreate: allocated appc_ca_adm at 06835BB0
M DpShMCreate: allocated comm_adm at 06837AF0
M DpShMCreate: system runs without slock table
M DpShMCreate: system runs without file table
M DpShMCreate: allocated vmc_adm_list at 068B89B0
M DpShMCreate: allocated gw_adm at 068B89F0
M DpShMCreate: system runs without vmc_adm
M DpShMCreate: allocated ca_info at 068B8A20
M DpShMCreate: allocated wall_adm at 068B8A28
X EmInit: MmSetImplementation( 2 ).
X MM global diagnostic options set: 0
X <ES> client 0 initializing ....
X Using implementation view
X <EsNT> Using memory model view.
M <EsNT> Memory Reset disabled as NT default
X ES initialized.
M
M Thu Sep 18 11:06:44 2008
M ThInit: running on host solman
M
M Thu Sep 18 11:06:45 2008
M calling db_connect ...
C
C DBSDBSLIB : version 700.08, patch 0.104 (Make PL 0.111)
C MAXDB shared library (dbsdbslib) patchlevels (last 10)
C    (0.104) Update statistic with empty schemas (note 1041547)
C    (0.095) MaxDB DBSL patch collection 1 2007 (note 1014270)
C    (0.082) MaxDB DBSL patch collection 3 2006 (note 991258)
C    (0.079) MaxDB DBSL patch collection 2 2006 (note 984406)
C    (0.068) MaxDB DBSL patch collection 1 2006 (note 962708)
C    (0.051) DB50 perm block defect (note 934194)
C    (0.046) ADBC: invalid data when fetching cursor with hold (note 925337)
C    (0.045) Signal 11 during creation of BIA index (note 920743)
C    (0.038) MaxDB DBSL patch collection 2 2005 (note 908602)
C    (0.034) Livecache unicode connect (use SDK 7.6.0 b11) (note 901576)
C
C
C Loading SQLDBC client runtime ...
C SQLDBC SDK Version : SQLDBC.H 7.6.0    BUILD 002-121-083-965
C SQLDBC Library Version : libSQLDBC 7.6.0    BUILD 035-123-139-084
C SQLDBC client runtime is MaxDB 7.6.0.035 CL 139084
C SQLDBC supports new DECIMAL interface : 0
C SQLDBC supports VARIABLE INPUT data : 0
C INFO : SQLOPT= -I 0 -t 0 -S SAPR3
C Try to connect (DEFAULT) on connection 0 ...
C
C Thu Sep 18 11:06:46 2008
C Attach to SAP DB : Kernel    7.6.00   Build 035-123-139-084
C Database release is SAP DB 7.6.00.035
C INFO : Database 'CCC' instance is running on 'solman'
C INFO : SAP DB Packet_Size = 131072
C INFO : SAP DB Min_Reply_Size = 4096
C INFO : SAP DB Comm_Size = 126976
C INFO : DBSL buffer size = 126976
C INFO : SAP DB MaxLocks = 300000
C INFO : Connect to DB as 'SAPCCC'
C Command info enabled
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C 00: solman-CCC, since=20080918110645, ABAP= <unknown> (0)
B Connection 0 opened (DBSL handle 0)
B Wp Hdl ConName          ConId     ConState     TX PRM RCT TIM MAX OPT Date     Time   DBHost
B 000 000 R/3              000000000 ACTIVE       NO YES NO 000 255 255 20080918 110645 solman
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M db_connect o.k.
M ICT: exclude compression: .zip,.cs,.rar,.arj,.z,.gz,.tar,.lzh,.cab,.hqx,.ace,.jar,.ear,.war,.css,.pdf,.js,.gzip,.uue,.bz2,.iso,.sda,.sar,.gif

Defect #368646: Defect manipulating Distribution Lists

As stated in the Admin API Object Defect, there is a probleme using
Distribution List with members beloging to another domain than the one
you are connected to.
This problem occurs ALWAYS for me and not only in certain cases.
Does anyone knows if Novell is aware of this problem, and will take any
action to support the method .users.Item ??
I don t see any other solution to manipulate distribution list correctly?
Thanks
For Information : Admin object
Defect #368646: In some circumstances, when the Admin API is used to
get a user in a secondary domain and report the name of that domain, in
the following way -
Set usr = objAdminSystem.Users.Item("bbaggins", "books", "secdom")
UserDomainName = usr.Domain.Name
the Admin API will report the name of the primary domain instead. In
addition, your Admin API application now thinks that any user in
the secondary domain now belongs to the primary domain. Defect
reported
to GroupWise Development.

Thanks for the answer but it s not possible as the GroupWise system is
spanning over many eDir trees.
I have used the UserIterator to access the User object I need, despite it
is far longer than the Users.Item method, it works
But as soon as I iterate in the User Collection, I found what is shown as
duplicate users (may be unreadable object and the API is returning the
previous user red) and after 3700 users .. my program hangs the
gwcmb1.dll.
Do you know if the API has some defects not reported in the defect list ?
Does Novell support this API ? I had a look for SOAP but there is nothing
to manage the GW objects, does Novell have a Admin SOAP ? or is planning
to have one ?
Thanks for the answer. We have around 5000 GW users, 5 eDir, 12 domains
and around 20 POs .. and we are facing big issues to have a robust and
open solution.
We are still using the API Gateway (on a 5.1 NetWare server in a VWWare
session as no hardware supports now NW 5.1) and our goal was to migrate
our DLs management from API Gateway to Admin Object API.
> One other way would be to have your DL's all linked to NDS Groups and
do a
> regular sync. But that might not be what you want
> <[email protected]> wrote in message
> news:[email protected]...
> > As stated in the Admin API Object Defect, there is a probleme using
> > Distribution List with members beloging to another domain than the one
> > you are connected to.
> >
> > This problem occurs ALWAYS for me and not only in certain cases.
> >
> > Does anyone knows if Novell is aware of this problem, and will take
any
> > action to support the method .users.Item ??
> >
> > I don t see any other solution to manipulate distribution list
correctly?
> >
> > Thanks
> >
> > For Information : Admin object
> >
> > Defect #368646: In some circumstances, when the Admin API is used to
> > get a user in a secondary domain and report the name of that
domain, in
> > the following way -
> >
> > Set usr = objAdminSystem.Users.Item("bbaggins", "books", "secdom")
> > UserDomainName = usr.Domain.Name
> >
> > the Admin API will report the name of the primary domain instead.
In
> > addition, your Admin API application now thinks that any user in
> > the secondary domain now belongs to the primary domain. Defect
> > reported
> > to GroupWise Development.
> >
>
>

My Ipod Touch has a scratch (not a Major one)

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I need another cable to charge mine came defective

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If you ordered it online and are near an Apple Store, bring it in and they will likely replace it. If there is no convenient store, contact Apple Customer Support (http://www.apple.com/contact/).

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Two week old macbook book pro with retina.. all of a sudden I cant click on my trackpad and my external mouse (usb wireless microsoft) cant right click either.. was working fine for about a week and suddenly stopped.. Im having no trouble with the left click but nothing with the right.. looking for help, thanks

The mouse I can't help, but if the trackpad won't physically click when pressed, it means some debris got stuck between the trackpad itself and the surrounding aluminum case. There is a minuscule gap all around and if a crumb, a large speck of dirt, etc., got lodged in there, will prevent it from returning to its unpressed "up" state.
Take a strong lamp and carefully examine it. If it is the case, a blast or two from one of those "compressed air" duster cans may do the trick of dislodging the contaminant and restoring functionality. Try pressing down firmly while blowing.
Or take it back to the Store and hope the Geniuses aren't too cranky and don't brush you off with a "cosmetic or user induced defect, not covered" lame excuse.

Mid-2012 MBP lagging with constant colour wheeling at everything. How do I fix it to run quickly/smoothly again?

I only just got my Mid-2012 13-inch MBP last November, switching over after a long time with PCs. I wasn't expecting any problems with my MBP, as everyone else I know who has one hasn't had any issues. I love it but a couple of days ago, it's become relatively slower than its usual pace. I'm not quite sure what's going on, but as it's still relatively new, it shouldn't be lagging every five seconds with opening an application or switching tabs or typing in Word. I don't do much with my MBP except for surfing the web (Facebooking, etc.), doing homework, and YouTubing. Gifs won't even load properly at the moment. it's becoming frustrating because it's the same problems I faced with PCs that I wasn't expecting from Macs. The colour wheel of doom keeps spinning on my screen and I just want to be able to do whatever to make it all run smoothly and quickly again as it was. (In typing this message alone, the colour wheel popped up and everything lagged considerably for a good minute or so quite a few times.)
Here's some of the info/specs I got from the About My Mac:
Processor 2.5 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 512 MB
Software OS X 10.8.3 (12D78)
I also have 395.89 GB free out of 499.25 GB, and I've also referred to the Activity Monitor with nothing in particular that really uses a lot of CPU or anything like that. I'm also not sure whether or not to do that Disk Utility thing to repair permissions or whatever it is or if I need to test anything in safe mode.
Anyhow, thanks so much in advance to anyone who can help me out with this! I really appreciate it

but a couple of days ago, it's become relatively slower than its usual pace.
Is there anything significant that occured just before the slowdown issues occured?
Your machine comes with a boot hard drive, which is subjective to shock if the computer is moved while the computer is turned on. This has a effect of damaging data on the platters where information can't be easily read or sometimes not at all.
The spinning wheel is indicative of the software waiting for something from the hardware or network, but your using programs that have no use online, so it suggests something is wrong with your boot hard drive.
If the hard drive has difficulty reading data, there is a mechanism in place to try to read the damaged sectors and move the information to another sectors on the drive, since this takes time you get the spinning beach ball waiting.
Another possiblity is you might have installed some sort of very restrictive third party anti-virus that has a background check process on everything your doing. For Mac's this is unnecessary as Apple has included their own and the free ClamXav is all you need to run once in awhile to clean/flag Windows files which their malware doesn't affect a Mac.
Use the developers uninstaller to remove it and reboot.
it's becoming frustrating because it's the same problems I faced with PCs
Given your age and that you had this problem with PC's, I suspect your very harsh on your machines or haven't been educated about how fragile they are and can't be moved while operating.
To solve your issue my suggestion is to first make a backup of just your users data to a external drive, also to another drive using TimeMachine which will make a copy of your entire system.
So this way you have at least two copies of your data off the machine, the TimeMachine might fail to restore if it backs up corrupted data. Thus the extra copy of your personal files on another storage drive once the fresh opertaing system and programs are reinstalled.
Most commonly used backup methods
Next take the machine to the Apple Store and tell them your seeing beachballs on everything your doing. They will replace the hard drive under warranty, ask if you made a backup or not and of course tell them you did with TimeMachine but don't think it's going to reliable because of the issues on the boot drive, tell them you have a extra copy of your files on a another storage drive.
Ask them to help you reinstall OS X and Apple programs for you if they can, then all you have to do when you get home is to copy your files from the storage drive. This would ensure any corruption of OS X or programs is eliminated.
I would buy AppleCare if you haven't done so already, but just remember, warranty/AppleCare only covers factory defects, not user inflicted damage.
However there is some times where hard drives will fail on their own accord in a few months after purchase, which might be the problem in your case as there is a sudden motion detector and it's supposed to freeze the hard drive to prevent damage to the platters.
Good Luck

I got an iphone 5 about 6 months ago. I went to apple 2 months ago with a broken lock button and they have me a new one. My lock button recently broke again so can I go back to apple and get another one seeing that it is still within my first year?

I got the iphone 5 six months ago. The lock button broke two months ago so I went to apple and got a new one. My lock button just recently broke so can I go get another phone seeing that it is still within the first year? Or will they not give me another one seeing I already got a new one? I've had the phone for six months and the lock button has already broke twice.

There is no limit on warranty replacements.
As long as it is defective,not damaged

Defective Note 4

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