Defective Parts removal in Service Order

Hi,
Customer's defective product is being repaired. For every part consumed for repair, a faulty part is removed from the product. The faulty parts have to be returned to the customer and customer will pay for the Service Charges and Parts consumed. How do I take the faulty parts into stock?
Is it ok to enter the Part in the components tab page of the Service Order with a negative qty (Movement Type 262) so that it is automatically taken into stock after Service Confirmation?
Request suggestions.
Thanks.
Raj

Thanks Pete. I have a few more queries!!
u2022     In case I am taking the faulty Parts into a different Storage Location, do you still suggest I go for Split Valuation and customized MT?
u2022     How do I ensure all faulty parts go into stock (for every part consumed, there will be a faulty part removed)? Would you suggest I go ahead with the 'negative qty' approach?
u2022     Also, different opinion prevails with regards to valuation of these faulty parts. Should it be treated at zero value or at the same Moving Average Price bearing in mind that Parts are billed to customer? In my case, Service Charges for Repair and Parts billing have to be separate i.e., separate monthly invoicing
u2022     In case of Parts billing, would it be appropriate to go the SD way (create a Sales Order, Delivery, PGI, Billing document)? This way, I am ensuring stocks of faulty parts are also reduced in inventory.
As all above queries are of the same process, I have bundled them in one msg. Request guidance please.
Thanks again for your time.
Raj

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Hi Experts,
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We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
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Responses will be suitably rewarded.
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Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
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4) The same number range is marked as external in SAP ECC in vn01 tcode
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16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
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Please advice further
Kind Regards
Atul

Parts reservation for Service Order

Hi,
I have a requirement where i need the function module to retrieve the parts reservation for service order if there is any.Otherwise tell me where i can get the parts reservation for service order.
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Thanks for giving valuable answer,
what if in the service order i am replacing some spare parts along with services when FERT is not under warranty. How the cost will be transfered to invoice. In my case only one service is transfered.
i waqnted to transfer cost of components as well..
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Hi,
I had created a Repair Order for a Product and via this Repair Order, system automatically created a Service Order (SM03)
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Mr. Raj,
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Dear Experts,
Can you please help me?
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In my testing if I have a service contract (order type = SC) then when I create service order, system automatically picks up standard order type SM01. (which is service order with contract.)
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Hi Praveen,
Thank you very much for your reply. I appreciate your time and efforts.
Ok, these are the steps how I have executed the process.
- I have created a service contract for an equipment. In the service contract, I have maintained the service material in the line item, maintained price and assigned equipment in the technical objects.
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- Checked settlement rule in the service order is SDI.
- released and saved service order.
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- when you check the document flow of service order, you can see operations posted, and also goods issue posted.
- check cost tab to see actual costs. (if I want to settle costs from service order to service contract, I can do so w/o a problem in KO88)
- Use DP90, enter service order number and create billing request. System takes to billing request screen but it is blank. No line items.
- So, since there is a contract, in this case, am I meant to be creating the billing request from Service contract? instead of from Service order?
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Hello,
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Hi experts,
Iu2019m facing Issue with service order part confirmation.
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Laxmi
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Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
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Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
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Hi Gurus,
In the service order, there are 5 components out of which 2 are in warranty which means this 2 should not be billed to customer. Also we need a report from system to identify the warranty spare parts consumption.
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Hi Smart,
I dont think this can be done in standard, as i informed earlier, you can maintain outline agreement / contract to get a message.
Or check if the component can be linked with equipment / serial number, so warranty can be maintained in the equipment.
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Terence

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Hi Experts,
We are creating service order in CRM with spare parts details(Item category SRVM) and this service order has to replicate to backend R/3.
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Those of you working w/ the QM module no doubt know that if a failure is recorded against an inspection characteristic linked to a Production Order (Order category 10), that SAP standard functionality creates a Defect document (Quality Notification type 'F3'). Any subsequent failures recorded that are linked to that same Production Order (as well as the material & serial number) are recorded, as additional line item defectes, on that same 'F3' Quality Notification.
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My client wants only a single 'F3' Quality Notification to be created for any and all failures that are recorded against a single Maintenance Order. I do not see any way to accomplish this w/o a core mod. Understanding WHY SAP treats these two order categories differently will go a long way to assisting me in designing an adequate solution.
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A couple more pieces of information....
1. We are currently running SAP Enterprise (4.7).
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Third Part Service Order

Hi all,
Is it possible to have the service order in third party Scenario( having proper linkage with SO Items)? If yes, then let me know how i'll be able to create this..?
Regards,
Sheo

Dear Experts ,
The scenario that i am wanting to map is thus :
I have a few customers ( customer master records already exist ) , who are my dealers . We perform a certain service activities like getting our sign board installed & interiors to be done in our defined way at the dealer location .
These activities although performed at customer location , are paid for by us . Also i need to keep track of wat service is being provided at what customer location .
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Overall Processing status for Service Order is incorrect

On Service order the overall processing status is incorrect at the header. It remains in status Being Processed even though it is fully processed. Any suggestions on where to look?

Can you elaborate a bit more.
starting from creation of service order to outbound delivery.
as per my understanding, if you want to do service order process with goods movement.
In our current client, we are planning to do in below method:
Customer requests for the service, this service is done in 2 ways,
1- Service at customer site
2- service from plant
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Fine tune the relevant settings in config.
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Thought of others in similar scenario with any difference will be really helpful.

In service order Issu:No account assignment found for this service process

Issue:No account assignment found for this service process
An error has occurred in the system RT1400LS while copying the document
Message no. CRM_ORDER_MISC 020
Diagnosis
Errors have occured while transferring the document into another system. Remove the error messages from the enclosed log.
Transmission log
No account assignment found for this service process (Notification E CRM_SRV_LOG_EXT_OLTP 008)
While we created the service order as a fallow up document of the quotation system unable to create the PR. System showing the above error in the service order.
We created the service order with same items directly not as fallow up document to quotation PR created with out any fail.
As per my analyses above error because system unable to find out the Internal order to create the PR hence we created service order as a fallow up document of the service quotation.
Revert require data to understand the issue more.
Best Regards,
Prakesh

Dear Gurus,
Thanks for your update. we checked as per your suggestion but the issue is PR is not determining the IO while creating the PR.
We used the different item cat in quotation and service order system generating the PR, But our Clint want to use the same item cat in the both service order and quotation.
If we created the quotation after that service order with the service line item and spare part line item system creating the IO (internal order) but PR not generating.
Please help me in this scenario what should we do.
Best Regards,
Prakesh.

Defective Parts removal in Service Order

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