Defective Playbook Charger

The charger that came with my Playbook is in pretty back shape. The cord is separating from the brick and the cord has split in the middle in two places, exposing the bare wires on the inside. I'm so lost on the Blackberry website. Where do I got and who do I contact to get this addressed?

Here you go... http://us.blackberry.com/support/playbook-support/contact.jsp
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Similar Messages

  • 64gb Playbook charged by 12v usb?

    Hello again
    Please answer only if you have achieved to get a 64gb Playbook charged by 12v usb?
    I have a 64gb Playbook running 2.1.0.1088. I am trying to use navigation programmes on the move but the playbook discharges in use and cannot accept any input from 12v via usb.
    I have tried
    Direct connection from 12v with usb. The unit was fro 9600 and playbook. Did not charge or read.
    12v connectors with usb slots 1.8a and 2.1a and even 3.1a. All use a usb cable. No charge or read.
    12v 3.1 connection, charge only usb adaptor and usb to playbook. No charge or read
    The usb cables read when connected to the laptop, but there is no charge.
    I have had a number of answers to my other thread, but all are for none 64g playbooks.
    If you have succeeded in using a 64gb playbook to a 12v in-car socket. Please let me know which unit you have used and where I may purchase. I am in the UK, so please do not be offended my fellow users around the world if I ask for only UK answers.
    Regards
    Ross
    Regards to all (except BB)
    Solved!
    Go to Solution.

    TroyTempest wrote:
    OK so images seem to be approved.
    Now the only concern I have is the idea of having a playbook loose in a car with the USB cable attached is in my opinion sking for the socket to get damaged in use. It's not the world's most robust design. 
    When I use Playbook for chat to the family I have it either on the charging dock, on in a wooden frame I made with the cable anchored to the frams so it cant get snagged.
    There is still the possibility that it's too late for Ross's Playbook and the socket may be damaged already. 
    Well it sounds like you're now looking for a car mount holder. Checking out eBay (North America) there are lots which vary by price and most likely quality: http://www.ebay.ca/sch/i.html?_nkw=playbook+car+holder
    For something like a car holder, I would go to a store and try them in person if possible and then see if you can find that same version cheaper online. I have bought cheap plastic holders before and they are junk and break easily. Personally, I'm trying to hunt down a metal one. I might just end up making one to be honest and that way you can control quality. Since we get some really cold temperatures here in Canada come wintertime, I've been looking to mate various pieces together to create a robust design. Here is a 7" metal stand that can come apart and serve as the backing of the mount. http://www.iphonexcases.com/hot-portable-ultra-tablet-stand-for-7-inch-e-reader-tablet-pcs-galaxy-ta... That stand is $13.70 and if you marry it to mounts like this:
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    This looks promising too: http://www.ebay.com/itm/EASY-TO-INSTALL-Asus-eee-pad-Transformer-Slate-Tablet-Car-Floor-Seat-Bolt-Mo...
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  • How to Replace Playbook Charger?

    Dear Admin,
    I had brought Blackberry Playbook 16 Gb 3.5 months ago i.e. on 25 May 2012 from flipkart. From Past few days playbook charger won't work properly, I also tried to charge it via USB cable to connect it with my PC, it shows that your pc is connected with playbook but it won't charge the playbook. I am afraid to use another charger with same slot as mention in blackberry guidelines it cause serious issue for your playbook. 
    I had also call direct support no. 0008001007985 for further assistance. They said to register your playbook from http://in.blackberry.com/support/playbook-support/​contact.jsp but when I entered the S/N it shows the following megs:
    "Unfortunately, your BlackBerry® PlayBook™ tablet does not qualify for Complimentary Support. You can, however, get assistance using incident based support from Research In Motion."
    In that case what are ways to replace my charger which I feel is malfunctioned. Or anyother way to charge my playbook. Playbook is still under 1 year warranty period.
    Should I go directly to Service center in Gurgoan or Delhi?
    Thanks
    Amit Pandey

    Did you let it completely discharge and then try to charge it? The PlayBook will not charge even on a working charger when completely discharged. You have to stack charge it to get it back. If the battery is too far discharged it may not come back at all.
    Some have had to disassemble the device in order to charge the battery enough for the charger to work. Some searching of the Internet and this forum will bring lots of threads on how to revive your Playbook.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • BLACKBERRY PLAYBOOK CHARGER NOT FUNCTIONING

    I need a Blackberry Playbook Charger , Please let me Know where can I find I am staying in Jeddah Saudi Arabia .
    Or I Need a Technical Team Guy who can come and check my Playbook .I tried with Axiom but there was no use they just give me a toll free no 80008147911.
    Thanks and regards 
    Ashraf

    Hi and Welcome to the Community!
    Is there any chance it got wet? The symptom you describe sounds quite similar to what can happen in that case. If so, then:
    REMOVE YOUR BB BATTERY NOW!!!
    Run, don't walk, to this FAQ:
    http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
    Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Troubles with PlayBook charging

    Hi to everebody! Here is my problem: i've bought playbook long time ago and at first time it worked very well. But once, i forgot to charge it and it has been turned off and didn't respond to any of my action. Didn't power on and didn't charge. So i've put it into the table and did nothing for some time. Once i took it and put it on charge, and it's stars charging. Nice one! - thats what i thought at this moment. But when it finally powered on, I saw that it shows zero battery charge.I disconnected the cable and the tablet worked for some time, like it was fully charge. But still showed zero battery level. After that strange things continued. Sometimes it showed zero level, sometimes 100% or anything else, like it is was not defective. So i want to ask: what it could be and how could i fix it?
    P.S: Sorry, if my text is full of errors, english is not my native language

    You can try the debrick method to totally wipe and reinstall a clean copy. Here is the procedure. Read it over then go for it.
    You need to follow these instructions to "debrick" your PlayBook:
    1. Do a backup of your PlayBook using your computer and BlackBerry Desktop Software version 7 installed. It can be downloaded from http://us.blackberry.com/apps-software/desktop/
    2. After the backup is finished, unplug the PlayBook and on the PlayBook press and hold down the power button until the unit forces the device off.
    3. With the Desktop Software still open on your computer and the PlayBook powered off, connect the PlayBook to your computer once again.
    4. You should see an error screen from Desktop Software popup with the options to Retry, Update, or Cancel.
    Very quickly choose the Update option.
    5. All information will on your PlayBook will be erased and a reload of the Software will commence to install on the PlayBook.
    6. Once this is complete your PlayBook will go back through the initial (as if new) setup wizard (entering the BlackBerryID, etc., and then you can perform a restore using Desktop Software to return your personal data from the backup. Applications which you downloaded from AppWorld won't restore, but they can be easily reinstalled using AppWorld > MyWorld section of AppWorld.

  • Playbook charges from 0% to 100% in few seconds

    Its difficult to get my Playbook to start charging in the first place, the red charging light comes on for about 10seconds, goes off and then back on again. When the Playbook eventually starts to charge it goes from 0% to 100% in few seconds showing the full green. When I power it with the charger on, all the functions work, but battery level just fluctuates between 0 and 100% without really charging. On removing the charging cable, the tablet goes off completely. Any suggestions on how to solve this please?

    It sounds like the battery is worn out and needs to be replaced. That's not an easy task.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Blackberry playbook charging?

    Hello guys my playbook does not seem to want to charge... When I plug it into the wall a red LED appears for about 15 seconds, then it goes off followed by a red battery icon with a white lightning bolt symbol in the middle of the screen for about 18 seconds, then that switches off and a yellowish green led fades in for about 3 seconds then goes back off and repeats the above process. I have left it like this for hours now, overnight. Still nothing.
    I have plugged it into the PC and the Blackberry software detects it and gives an error message saying Blackberry Desktop Software cannot communicate with the connected device, with 3 options retry, update and cancel if I press retry the playbook lights up 5 flashing yellow LEDS. Then the computer does not detect it. If I press update the playbook shows a solid green LED and starts to download and install the software, when it finishes it can't reboot because the LEDS flash yellow again and the computer is not detecting the playbook.
    Any help is much appreciated.

    I don't think many people, if any, know what causes this. I have two playbooks, which although obsolescent as far as support and OS are concerned, nevertherless have been drained of battery way beyond the warnings by my wife (hmm I think it went bong about an hour ago...) , flattened completely til they shut down, and they just charge up on the rapid desk stand and live to work another day. The important thing is to charge them straight away I think. If they are left days in that state they may well leach any remaining life away in their "black glowing screen" state. That seems to be when they need stack charging or a decent funeral.
    The rapid desk docking station charger is a good thing to try if you don't mind losing 20 bucks if it fails to fix it
    I just wish the darned things would die so I have an excuse to get an ipad. Nope, just keep on going.....

  • Playbook charging problem help needed

    I am having the same sort of charging issue. (I will start with the most recent)
    I charge the PB on the stand charger and the wall plugin and get the charging bolt, but after 8 hrs. or more the battery icon shows 0%.
    Knowing this, I can remove the PB from the charger and the PB is usable except for some apps wont load, and crash to home screen.
    As of now the battery shows 0% after charging all night (11 hrs.) it's been on and running now for 5hrs without a charge and the battery showing 0%!
    I know from past experience, explained below, that if I try to restart I get the 5 flashing lights and have to plug the PB back in for a minute or two to get it to turn on again, it won't turn on unless it is plugged in.
    Additional background....
    - Charging irregularities started after os2 upgrade.
    - I did a security wipe and Os reinstall twice. The first reinstall attempt didn’t let me get passed the "waiting for PB to reach 20% before continuing" stage so I unplugged and thought I would try again when I got home, as I was at a hotel. When home I put PB on charger and magically the download started. Charge got up to like 57% and didn’t move after completing install, restarted and it was at 0% again. Put it on the stand and it turned itself back on like it’s supposed to do.
    - second security wipe reinstall went a bit better but it wouldn’t go past the terms of agreement - select country page unless I did a restart 2 or 3 times to keep it moving (done while plugged in wall charger or on the stand charger)
    - PB sometimes would charge but then would "stall" and remain at the 47% or 80% with no change in power display and again wouldn’t restart unless plugged in. And when restarted when plugged in after very long charge and display showing a charge of like 77%, would come back on with a low charge 10% or 33% etc. very erratic!
    - Most recently Friday May 4...i thought problem was solved! Charging looked normal. Charging gradually when up to 100%. Used playbook battery showed normal discharge for 3 - 4 hr. off and on use off charger; down to 70 - 80%. Put back on charger for a while and charge would come back up. Put it on charger over night after a day of use and back up to 100% (something that had not happened in quite some time)
    But then Sunday, the charging mystery returned with the battery display "stalling" at 57% with no change after normal use and charging for a few hours, I did a restart and again got 0% battery. Even after the above 11 hour charge it's still at 0% for 6 hours unplugged and powered on!!!!  WTF??
    Solved!
    Go to Solution.

    You can enable wifi sharing to backup the playbooks contents.
    How to transfer files to and from the BlackBerry PlayBook
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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  • Top surface of the Playbook charger reaches 54 degrees Celcius / 129 degrees Fahrenheit

    I just got a Playbook and I'm seeing a reading of 54 degrees Celcius / 129 degrees Fahrenheit on the top part of my charger (measured using a temp gun). Is this normal?

    My charger gets warm but not hot enough to burn me.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
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    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
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  • Playbook charging problems

    If you turn your Playbook off using the "Power Off" icon in the All icon section, and plug in your charger to charge the Playbook, should there be any led lights lit up on the Playbook to show that it's charging?    No lights were showing on my playbook, so I turned on the Playbook while it was still connected to the charger, and the lightning bolt symbol was over the battery symbol to indicate that it was charging, so I turned the device off again, and when I came back 90 minutes later an thurned the Playbook back on, it had only charged 10%. 
    Do you need to leave the Playbook in standby mode to charge?

    Yes, the PB will not charge if "off" according to the user guide and from it seems many users' experiences. This does not make much sense to me...

  • Blackberry playbook charger schematic

    Hello! I broke my charger. Where can I find its electronic circuit  to repair it. Thanks!

    i prefer teh magnetic charger so my USB port wont get abused
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
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  • Playbook won't accept a charge

    When I plug my PB into a wall charger that I know works (it charges my Torch just fine), I can't get my PB to charge at all.  The lightening bolt symbol doesn't appear nor does the indicator light do anything.  I've tried a USB charger and a second wall charger; I've tried to hold the power button for 20 seconds and the power + Volume up/down buttons for 20 seconds.  Nothing seems to work.  Anyone have any ideas??

    Is this using the OEM PlayBook Charger?
    A normal, similar BlackBerry smartphone charger does not have the power to charge a PlayBook.
    So, use the OEM charger shipped with the PlayBook.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • Playbook Not Charging

    Okay so I am needing help with my Playbook. It is not wanting to charge but this is because I have a couple of children that decided to put a different type of charger that was not meant for the Playbook and have since messed up the prong where my Playbook charger would attach. Is there anything else "charger wise" that will allow me to charge it without this Playbook going to waste?

    Click the link I posted above.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Playbook won't run on battery. Only runs when connected to charger.

    My playbook battery shows 100% charge, but immediately shuts off when I unplug the charger.  When I plug it in it will boot up after red light comes on then flashing green fifteen times and work properly,  until I disconnect the playbook charger.  I also cannot connect it to my computer anymore.
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    First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
    This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
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    You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
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    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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  • Is it safe to charge playbook (no wifi) with phone charger?

    hi there,
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    Solved!
    Go to Solution.

    I have the above Rapid Charging Stand and it is excellent but be aware that the PlayBook will not sit on this with a case. In that case you may wish to consider the Rapid Travel Charger available at a similar price. More bulky than the original charger but none the less a great product.
    BlackBerry is for Life not just for Christmas

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