Defective product purchased in this store
Good day, I would know how to proceed to send a wireless 2.0 beats studio bought this store in the attached document.
I'm in Brazil and I checked on the site we have assistance beats here.
With this I ask your guidance.
defect:
Today so I connected the cable to the handset to carry out the same smoke ascended and led the first but after a few seconds went out and got a burning smell.
Unplugged from the outlet to avoid further damage.
What should I do?
Hello fabiochaves,
I'm disappointed to read about the problem with your new Beats headphones. Certainly this is not the experience that we wished you to have.
While I understand you are in Brazil, defective products can be returned to our stores within 15 days of the purchase. If you purchased Geek Squad Protection for your headphones, I suggest following the instructions for international coverage as outlined in the Terms & Conditions. Otherwise, I recommend contacting the manufacturer directly for options under the factory warranty.
I hope this helps. Please know that I'm grateful that you wrote to us with your concern.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message
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