Defective travel adapter

My 90W slim travel adapter I bought from hp-batteries.com is defective. The warranty claim center is useless. It asks for the serial number, and then asks for the model number. It then says it doesn't recognize it. It didn't even register on your website!
The problem is twofold. I hear a constant high pitched sound that I do not get with my supplied adapter. Second, it shocked me. If my connection wasn't grounded, I could have ended up in the ER, all thanks to the subpar quality of your adapters.

DanWood,
Welcome to the HP Forum.
I am sorry you were injured.
You should realize that the company to which you are referring is not HP.  
There may be quality problems with products one finds on the Internet.  
Indicators include:
Poorly crafted websites,
Incorrect spelling and grammar used on the site,
Deep discounts on products not normally sold at discounted prices
Claims of superior service or product based on testimonials
HP products are sold by authorized stores and from the  HP Parts Store
Click the Kudos Thumbs-Up to say Thank You for the help.
Although I strive to reflect HP's best practices, I do not work for HP. 
Kind Regards,
Dragon-Fur

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