Define Custom Shape Option is Greyed out

I'd appreciate any help that could be provided, I have not been able to define custom shapes in CS6. I'm using the pen tool in shape mode, I've used the path selection tool and switched between the path operations. I've made sure that the shape is selected in the paths work bar. Nothing seems to open up the define custom shape option. Is there a setting I'm neglecting to check? Thanks in advance for your thoughts.

I just tried deleting first just the tool preferences, and then all the photoshop preferences. There has been no change...Still unable to get define custom shape as an option.
I've also tried using the path option instead of the shape selection and that also makes no difference.
Just as a note I have used the same steps on another computer running CS6 and it functions 100% properly.

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