Degraded Upload Speed With Netgear R6300 - Help Pl...

Hi,
I changed my router for BT Infinity from the Home Hub 3 to a Netgear R6300 and have suffered a degradation of the upload speed.
Previously with the BT Home Hub I was getting 16 mbps upload but after changing to the Netgear R6300 I am getting 12 mbps upload. Changing back to the BT Home Hub 3 restores the upload speed to 16mbps.
There was no degradation of the download speed with both the BT Home Hub 3 and the Netgear R6300 giving 74mbps.
To setup the Netgear R6300, I allowed the Netgear Genie to detect the internet and offer me the WAN type and login options. It automatically selected WAN Type of PPPoE and I then entered the usual login details of
UserName = [email protected]
Password = BT
After selecting these options and exiting the Netgear Geniie to go back to the internet it was all working but with the degraded upload speed.
Is there something I need to manually configure in the router to get the maximum upload speed for my connection?
Any help most appreciated.
Rgds
Black Hole

Disable it and see how much faster your uploads are.
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If not, I'll try again

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Insanely slow upload speeds with normal download speeds -- can anyone help?

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thetestisover wrote:
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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Very slow upload speeds and packet loss

I have the exact same issue as the following threads.
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Very-bad-connection-Packet-Loss-very-low-up...
https://community.bt.com/t5/BT-Infinity-Speed-Connection/extremely-low-upload-speeds-and-high-latenc...
My download speed is around 36M and my upload speed on speed tests either fails to connect or I get around 0.5M. Pinging google leads to frequent none responses, probably on average 1 in ever 8 pings fails.
I have rebooted the router, reset the router to factory settings and disconnected all devices apart from 1 clean CentOS desktop pc to do the speed test and still get the same results. Could someone please give me details so I can get this investigated properly and soon as it is effecting my work.

Still experiencing unusable upload speeds, can someone please help me with this? Below is todays test.
FAQ
1. Best Effort Test: -provides background information.
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Upload speed @1500m 1Mbps only

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Looking through a few other posts people seem to be getting more than this as an upload speed with a similar download speed?
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Figures like that are a guide only, there are many factors that can affect the speed you will get. For example if you have aluminium on the line somewhere that will greatly decrease your speed especially over a long distance line like yours. The quality of the line etc etc will also have an impact on the connection. This can work in both ways. For example at 1500m away from cabinet some people actually get 20 down and around 6 up but then others get around 8 down and 1 up. It's just down to luck really and there isn't much you can do about it for the time being.
BT are currently trialing a new technology called Vectoring. Hopefully if everything in the trial goes well then BT will decide to deploy this to cabinets at some point, but this will probably take time, much like the FTTC roll out is taking time. If vectoring is actually given the green light to be used, from what I understand it will be used to give those further from the cabinet a better speed rather than those closer to the cabinet a faster speed.

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Hi! Recently Comcast upgraded my internet speed to 75Mb from 45MB. I have a Netgear R6300 router and when I was at 45 MB the router was able to run WIFI at 45MN too. Now that I have 75MB - 80MB shooting thru the modem my router hardly can run WIFI at 20MB? Anybody experienced this issue? I called CC TS and the rep told me that they are having a lot of people calling with similar issues with Netgear routers and Xfinity... He offered no explanations why at all. His recommendation? Buy a new router... or get one of theirs... are they kidding me? This makes no sense to me. I rather move to Charter than going and buy a new router because CC can't get along with Netgear routers. Help please, anybody? Thanks

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Slow Upload Speed - Please please help!

Hi everybody.
I've been speaking to BT for over a week now because of broadband issues. First, I used to get roughly 14Mbps download speed and about 0.9Mbps upload speed. Then last wednesday (15th May), it all went downhill. My download speed slowed down to 0.2Mbps and my upload about 0.3Mbps.
Okay, now, forward one week, with an engineer visit on Monday, a line reset at some point (Mon, Tues or even 17th of May - everyone keeps telling me something different) and 6 hours of phone calls with India yesterday, my download speed is now brilliant, but my upload speed is still down to 0.3Mbps. They told me that it will increase incrementally because my line was reset and that it would be fine by midnight last night, but it wasn't at all. :-( It was still down to 0.38Mbps.
They're going to send a boost engineer out on Tuesday, but it's such a long time away and I've had to go without broadband for over a week now.
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Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
none of your links work
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Netgear R6300 speeds

I was having trouble with my HH3 and then my replacement one so I decided to get a router. The Netgear R6300 was advertised as the fastest Wireless speeds so I thought I would buy that seeing as my problem was my xbox having slow connection speeds. I connected my new router up and noticed my connection speed to be very unstable- fluctuating with down speeds from 10 to 55 and up speeds from 10 to 54 (not sure how it managed to give me 54 when I only get 20 wired) on my iPhone 5 through the speed test app. When I tried connecting my xbox to my router it only had the 2.4 Ghz Wifi and not the 5 Ghz so I though I would try the 2.4 to see if it was okay. After playing a few games on Black Ops II I could see my connection was laggy and then I started getting disconnected. My internet connection now hardly even works on my xbox which is starting to bug me seeing as I paid nearly £200 for this so called fastest Wifi.
Any helpful suggestions welcome

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Basic Questions on ActionTec MI424-WR Router - problems with poor download/upload speed

First, I will get to the point and ask my questions, then will explain what's happening - I'm interested in hearing whether the right actions are being taken to solve my problem.
1) After perusing the forums, I see frequent reference to the "Rev" version of the ActionTec MI424-WR Router. How do you find the Rev version? I have logged into the Router and in the "System Monitoring" icon, the Router Status lists my Hardware version as 'A'. Does this mean I have Rev 'A'?
2) What is Verizon handing out these days for Routers? Mine is being replaced, and I am wondering what to expect. I have Verizon FIOS Phone, TV, and Internet service, and have the 25/25 Internet service. Will they give me another MI424-WR? If so, what Rev level are they likely to give me?
Here's why my router is being replaced - opinions/comments/advice welcomed.
For the past year or two, I've consistently measured (via speedtest.speakeasy.net) about 30Mbs download, and around 22-25 Upload. Lately, I noticed that my downloads were quite slow, so I tested my speed at the above website, which I had not done in many months. I measured only about 2-3 Download and 1-2 up. Note all of what I am discussing hear takes place with hard-wired ethernet, NOT wireless.
I tried testing from multiple computers, running XP, Vista, and Windows 7. All getting consistently similar poor speeds. I verified my account still is supposed to have 25/25/ service, which I verified online.
Tried rebooting the router, no change. Then tried hard reset (pushing in the recessed button, holding it for about 20-30 seconds. After it reconnected to the Internet, I tested speed again. No change.
Interestingly, I tested wireless speed on the laptop I have. Speed is MUCH better, around 15 down, and 10-12 up.
I tried the speed optimization tool on two of my PCs, it made no improvement. Finally, got into an online chat with a Verizon Tech. He did some tests on the line, we repeated some of the things I already tried, and then he asked how old my Router was...I am pretty sure it is the original one I received when I first signed up for FIOS, around 5-6 years ago, which is one of the reasons I asked how to tell which rev level I had. So the tech concluded the problem was probably my Router.
I TEND to agree, especially because I recently had an "anomaly" on my network. My son complained one day that Internet was down. When I got home, I found out my NetGear Gigbit switch was dead, and two of my hard-wired ethernet network printers could no longer talk to the network. I replaced the switch, so now I am thinking perhaps the Router was damaged somehow. I have no idea what the cause of this anomaly was - everything that connects to my network was plugged into Triplite ISOBAR surge protectors, but that only protects AC power.
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Thanks for any comments, insight or shared experiences you might be willing to share...
Solved!
Go to Solution.

This is embarrassing.
Smith6612, you are absolutely correct, and you nailed it!
When all this mess started, I checked my Verizon account to make sure I was signed up for 25/25 Internet. I was.
I don't know what has happened, but after reading Smith6612's response, I went back to recheck my account. I was set up for 15/5! So, the speedtest measurements I have been getting the last couple of days are exactly what I should be getting. Two possibilities:
1) My Triple-Play bundle must have expired in the past two weeks by coincidence.
2) The Verizon tech may have changed my account profile when I worked with them online last week, although this was never discussed.
At any rate, Smith6612 wins the prize. It certainly explains the download/upload speeds I am getting. I have logged into Verizon and signed up for a new bundle. According to their website, my new profile should take effect Tuesday 1/10, so after that point, I should be measuring 25/25 again.
Thanks to all who responded to this thread. I will update this thread to confirm after Tuesday. I get nervous whenever I have to change anything with Verizon - although everything has worked fine for the past few years, we have so many services with them - Cell Phone, TV, Internet, and Home Phone, that I worry something will go wrong with the billing, but we'll see.

Help Please, extremely slow connection speed with ...

Please can someone help me with my broadband conection, it is extremely slow.
I have posted the stats from my router and a set of results fr0m the BT Speedtester.
I know the connection time on here is new, and I know to leave the router on permanantly, it is not normally swtched off at all.
My IP Profile is only 0.25Mbps. How do I get this reset ?
Thanks
Russ.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.23 Mbps
0 Mbps
0.25 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps. IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:20:35
Downstream:
287.1 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
26.3 dB / 29.5 dB
Line attenuation (Down/Up):
16.9 dB / 8.8 dB
Output power (Down/Up):
14.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

are you connected to the master or test socket? do you have other sockets? are you having connection problems with internet dropping out even though the router is connected 24/7?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Awful upload speed help

Before I start I will say I'm on the BT Buisiness package but the buisiness forums are dead so figured I'd get a better response here. My connection activated today and I was wondering if someone could take a look at these stats and tell me if they are good/right.
I'm only getting just a touch over 1meg on Speedtest.net and should be able to get 2.5meg
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 09:14:05
Downstream:
18.37 Mbps
Upstream:
1.137 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.9 dB / 6.4 dB
Line attenuation (Down/Up):
24.5 dB / 13.2 dB
Output power (Down/Up):
20.0 dBm / 11.3 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
57006 / 146
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
16285 / 97
Error Seconds (Local/Remote):
20239 / 48

That is the limit for G.992.5 Annex A.
You need to be on G.992.5 Annex M Which is normally available to business users.
But I do not know whether BT offers that option. You would have to ask the BT Business Sales Team, or account manager, if you have one.
See this thread http://business.forums.bt.com/t5/Broadband-and-internet/Upload-Speed-Annex-M/td-p/45510
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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