Delayed received emails Using Outlook 2010 and Exchange Server 2010 SP3

Hi,
Some of our users are encountering delayed emails. When our clients sent email to us, some of our clients received this an hour late, sometimes they will received this the next day.
Our users uses Outlook 2010 and our Exchange Server is 2010. We have already patch this to SP3 as it says that the delayed emails was already fixed in this SP3 but we still encounter the delayed emails.
Thanks.
Collins.

Hi Collins,
In order to narrow down this issue, please use OWA to send and receive a test email, see whether the delay will still happen or not.
From your description, the issue happens when certain users receive emails from internal. I recommend you use message tracking log to determine which step delays.
Here is an article for your reference.
Configure Message Tracking
http://technet.microsoft.com/en-us/library/aa997984(v=exchg.141).aspx
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

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