Delaying to get repair Nokia lumia 830 from servic...

I buy Nokia Lumia 830 in Octomber 2015. I got problem in display so submit it to service centre. its near 3 weeks will complete but they are saying it will take time. its just matter of changing display.
my job sheet no. 505504867/150131/018
Centre number +919371978735
I need that phone on urgent basis. Please help.

Hi, startkey. Are you also using the same phone model? Do you also experience the same issue? If no, could you tell us the reason why you have sent it for repair? BTW, farby is right. Though the turnaround time is 7-10 business days. The repair would still depend on the complexity of the issue and the availability of the spare part.
Let us know if you need our help.

Similar Messages

Nokia Lumia 830 R-985 LTE network discrepancy

I'm looking into purchasing a Nokia Lumia 830 RM-985 but the Networks listed for LTE on Microsoft USA is very different than I was told when I called Nokia USA.
Nokia USA says for for the Lumia 830 RM-985; LTE/ 2100, 800, 2600, 900, 1800.
Yet on Microsoft it says:
You can only use your RM-985 device on the LTE 700 (17), 850 (5), 1700 (4), 1900 (2), 2600 (7);
Who is correct ?
It will make a difference since I'm on T Mobile and TM LTE networks are 1700. 2100, 7.

Hi,
I intend to purchase the Lumia 830 in India.
I was under the impression that the Lumia 830 launched in India supports the 4G network but the specifications on the Indian website does not mention anything about 4G but the US website does.
Is the Indian release different from the model released in the USA ?
Anand
paramour13 wrote:
Hi, HaoleBoy. We appreciate your interest in our product. The Lumia 830 RM-985 supports LTE 700/850/1700-2100/1900. You can now verify this in the US support page. Go here: http://www.microsoft.com/en-us/mobile/phone/lumia830/specifications/. If you have other questions, feel free to post it in the most appropriate board. Welcome to our community, BTW. ;-)

Nokia Lumia 920 from AT&T and the 8.1 update

First of all will the Nokia Lumia 920 from AT&T get the 8.1 update or will it have already been considered EOL? Also when will the 920 from AT&T get the 8.1 update and whatever update is included with that from Nokia?
Stephen J. Mayer

“Windows Phone 8.1 will become available for […] every Lumia […] running Windows Phone 8 […] in a [firmware] package called Lumia Cyan – starting this summer.” When Lumia Cyan is available for your Nokia Product Code, you get a notification on your phone automatically (see Menu » Settings » Phone Update). More about this there …

Unlocking Nokia Lumia 800 from UK to use in German...

hello,
I got given a Nokia Lumia 800 bought in the UK to use but I live in Germany. is it possible to get it unlocked to use ? if so how do I start ?!
Thanks!

Timg1234 wrote:
Lumia 800 bought in the UK
Does this help?
However, after looking at price on second-hand market for a Lumia 800 here in Germany (40 €), you might be better-off with another phone. In Germany, MyDealz.de and Geizhals.at/de might be resources to start from.

Nokia Lumia 830 glance screen problem

my Lumia 830 glance screen settings application is not showing any thing and the glance background application also does not work.
Attachments:
wp_ss_20141213_0002.png ‏34 KB
wp_ss_20141213_0001.png ‏41 KB

sanshPatil,
By any chance that you have a preview developer firmware installed on your Lumia 830?

Nokia lumia 720, horrible service. Demand refund ...

Need your help!
Ref: 1-14870426163 [SR# 1-14905564118]
Big issue with Nokia Lumia 720, people calling can't hear a thing.
It has been 9 days since I raised this request and a month since I first turned my phone in for service. Completely frustrated with your service. I demand that you take back the phone and refund and compensate me for the inconvenience you have caused me.
My email to Nokia care ....
I purchased a new Nokia Lumia 720(Serial No: 357297054233805) from Croma in Bengaluru a couple of months back. Within two months of purchasing the phone, there was an issue with the ringer. When someone called, I would hear no ringing at all. When I played music on the speakers, there was no sound. I didn't expect this in the least from such an expensive Nokia phone.
When I gave the phone to Nokia Care centre in Bengaluru (Ms Silk Technologies Marathalli), they fixed the ringer the next day, but managed to get scratches on the back panel and introduced an issue with the volume controls. Now even when I reduced volume to 0 sometimes I could still hear the music play on the speakers or headphone. After having waited an hour and a half, they asked me to leave the phone with them saying they will replace the back panel and fix the volume issues.
I had to go back multiple times to Nokia care, leaving my phone and being without a replacement handset for days.
I had called the Nokia contact centre number and raised an issue and requested that you replace the handset. However after days of patient waiting, the response from you was dismal.
Ms Silk Technologies (Nokia care) called me the other day to inform that the phone was fixed again. They couldn't tell me what had gone wrong or how the issues were fixed. They simply said the volume issue is fixed and the back panel is replaced.
When I reached the centre, I had to wait for an hour again before they handed me the phone.
They had replaced the volume panel to fix the volume issue.
However, instead of replacing the back panel, they had replaced the touch screen instead!!!
Why replace a good, original working touch screen???????
They then asked me to wait and proceeded to replace the back panel.
When I tested the phone again, I found that there was a defect in the touch screen they had replaced.
They made me wait some more time before replacing the touch screen again. I don't understand why they replaced a good touch screen in the first place.
Again I could detect faint marks on the back panel where they had tried to remove the touch screen. They told me they have to manually lift the touch screen from the back panel and that only your factory had equipment which could neatly detach the touch screen from the back panel. What nonsense is this!!
While waiting at the service centre, I managed to speak to quite a few people around there who had issues with Lumia 720 phones. Clearly, you have some major issues with this handset.
It was quite late in the evening before I was finally handed the phone.
Please note, I now have a phone which is not even a couple of months old but which has the the following parts replaced
-. ringer
-. touch screen
-. back panel
-. volume controls
Clearly this was a faulty piece that was sold to me requiring replacement of so many parts. Instead of replacing all these parts Nokia should simply have replaced the faulty handset.
However I still decided to take the phone.
Next day when I started receiving calls, people calling me complained they could hardly hear me and I could hear a good amount of static noise. I had to speak up real loud or even call them back. Further after some time, I was not able to hear anything when someone called. Can you imagine my horror.
Somehow after restarting the phone, I was able to hear when someone called. However people are still complaining sometimes they can hardly hear me and I continue to hear the static sound.
I'm completely frustrated at this point. I complained to Ms Silk Technologies and their response was that I leave the phone with them again.
Thanks but no thanks, I have been running behind them and you since 3rd Dec. I can't afford to waste more time running between work and nokia care.
The decent thing for Nokia to do at this point is to refund my money and take back the phone.
I'm completely frustrated with this experience. I had expected a much more robust phone from Nokia, alas that has not been the case.

Unfortunately it is not possible to handle refunds or complaints via this forum. You need to contact Nokia directly in your country and submit a complaint about the service you received from the care centre.

Get the Sales Order number from Service Notification

Hi Experts,
Please let me know if there are any BAPI's or standard Function modules to get the Sales order for a given Service Notification number.
Thanks a lot

Hi Ashish,
Hope the listed BAPI's let you solve the issue:
BAPI_SERVNOT_CLOSE Complete service notification
BAPI_SERVNOT_CREATE Create service notification
BAPI_SERVNOT_DEL_DATA Delete Items, Causes, Activities, Tasks, Partners of the service notif.
BAPI_SERVNOT_GET_DETAIL Get details about a service notification
BAPI_SERVNOT_MODIFY_DATA Modify a service notification or associated subdata
BAPI_SERVNOT_POSTPONE Postpone service notification
BAPI_SERVNOT_PUTINPROGRESS Put in process a service notification
BAPI_SERVNOT_SAVE Save service notification
BAPI_SERVICENOTIFICAT_CREATE Create service notification
BAPI_SERVICENOTIFICAT_GETLIST Select service notifications according to customer or contact person
BAPI_SERVNOT_CHANGEUSRSTAT Change the user status of a service notification
Regards,
Soundarya.

Function Module to get a Waranty Claim Number From Service order Number

Hi Guru's
How to Find a Function Modulewhich is return waranty Claim Number(bapi2222header-claim ) when we pass Service order Number(Aufnr)
Thanks In advance

Hi Vanitha,
Pass Vehicle GUID in FM - /DBM/VM01_VEHICLE_GET
You will get all possible vehicle information and claim information in importing parameter es_iobj_data_multi_com(its a deep structure)
or.
Use one of the flower pot method /DBM/CL_ORDER~INSTANCE_GET_BY_VBELN to get all the info of the particular Service order.
Hope it helps.
Regards,
Mathan R.

Lumia 830 + Mini SD Card

Hi guys
I have my new company phone, Nokia Lumia 830, Big Shiny and Beautiful...
Set it all up, and made the mistake of inserting my 4GB mini SD Card...
Works perfectly no glitch at all...
Now you will ask what's the problem????
Have any body tried to take out this card????
No way... 3 techs from our copany try it, small, medium and Large fingers...
Tools and everything tried... No luck...
Every body is affraid of braking it, cause I will kill them...
Help guys, is there a special way to take it out, You have videos to Put it in... No taking out...
Before anybody ask me, yes were pushing it a little bit to get it half out, then it's loose, but not out....
Try it on 3 phones... No luck...
Any special Magic Touch....

It would be best to bring the phone to the nearest Nokia Care Point to have it physically assessed by our technicians, @majikOne. See below link to select your local support page.
http://www.microsoft.com/en/mobile/support/locations/
Consider creating a backup copy of your files as data loss may happen once you sent it in for evaluation and repair.
We'll wait for your response.

Lumia 830 prototype... conflicted on whether I sho...

I got a notice through WPCentral that Lumia 830s were being sold at $379 by a seller named truedigital. I purchased instantly.
...a day before it arrived, I learned that all the 830s being sold by that particular seller were prototypes and got a little worried. It arrived in perfect condition, seemed to work like a charm and even had support for LTE on AT&T.. but it had Debian Red instead of Denim (which I was told was the 'internal' name for Denim). I felt a little better about my decision as I discovered people were importing "legit" 830s and lacking LTE support on US carriers.... but there's been two persistent bothers...
...my phone shows up as an id317-2 instead of RM-985... and the mobile operator listed is Claro (Operator Code 1007)... which doesn't seem to affect my calls, MMS, data, etc... but DOES seem to be regionally locking me out of software such as the Live Lock Screen Beta and the recently released Glance update. It actually tells me the Lock Screen beta "Isn't available in the store" when I'm sitting here looking at the damn thing... and the Glance update simply gives me the generic and horrendously vague "App not available" screen.
I got into a similar predicament when purchasing a Lumia 820 which I wasn't told was a store demo unit. No matter how many times I reset the 820 it went into demo mode... but Nokia Software Recovery Tool wiped that demo crap and got me running with some usable, official AT&T FW... I haven't been so lucky here with my 830.
After waiting a couple days for NSRT to have it's server issues resolved, I plugged up my 830 and it told me "Cannot read data from selected phone". I've been told the Nokia Care Suite could be the answer to flashing my 830 to simply have the same Denim that other international 830s have... should I continue trying to get Denim here, sell this thing or just be happy I got a low-cost 830 that works on my carrier's LTE?

Be happy.
Sometimes, the Microsoft Store takes its time to get clearance for apps for certain models. I would wait till Christmas and then ask again, if Live Lock Screen is available for other Nokia Lumia 830 owners. However, I am not very much into US consumer rights – and whether that wait is going to kill some of your rights. By the way, which Nokia Product Code is shown in the Nokia Software Recovery Tool?

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

Lumia 830 Specs: Which model? RM-984 or RM-985

Hi,
Can we get a clear indication of the model described on the specs page? Ideally, for all phones where its relevant, but in particular for the lumia 830?
The specs for 830 (shown here: http://www.microsoft.com/en-us/mobile/phone/lumia830/specifications/) don't specify the model (RM-984,985,or something else). However, I have read there is a big difference in LTE band support between 984 and 985. In particular, the "international version" (984 i think, being sold on Amazon) doesn't seem to have the bands necessary to support T-mobile (1700/2100 and 700). If you read the specs page, you might get the impression that ALL 830's support these bands. Then perhaps go out and buy one that does not, and be mightly disappointed for the misinformation. "Thanks Microsoft". Again, its kinda confusing for consumers out there. Can someone who knows clarify which model is being described?
Secondly seeing as MS owns this thing now, can we pleae get some clarity around it on the specs page(s)? Same thing is true with some other phones I have been looking at, like the Nokia 1520 -- multiple models, different band support, missing details on the specs page, that could easily lead one to buy the wrong thing.
Thanks!
-Ryan
(a 'softie)

Any time you are not purchasing a phone provided by the carrier and you want to use it with that carrier it is up to you to do your homework and make sure you get the RM version that that has that carriers frequecy bands.
There is more than one discussion on the difference between the 983, 984 and 985 when you search the web.
http://forums.windowscentral.com/nokia-lumia-830/317284-nokia-830-rm-984-985-what-differences-print....
For the 1520 there is only the 940 and 938 that counts.
940 is the AT&T version, 32 or 16GB with PMA charging
938 32GB and Qi charging AT&T and T- Mobile LTE bands

Dead Nokia Lumia 800 warranty

I purchased my nokia lumia 800 from a person on amazon market place, the phone died after just a few days and, It will not power up since then. I wondered if I would be entitled to a warranty even though I do not have an origional receipt nor can I find the seriel number as the phone will not power on. Anyone any idea ?

@cozmoss10
You may have problems satisfying conditions of warranty which states:-
"When making a claim under this Limited Warranty you will be required to provide: a) the Product (or the affected part) and b) the original proof of purchase, which clearly indicates the name and address of the seller, the date and place of purchase, the product type and the IMEI or other serial number."
More details here:http://europe.nokia.com/support/repair-and-recycle/european-limited-warranty
I have been caught out in the past with Amazon "One Click" purchase even from established business seller, where there is no invoice included and only communication is that item has been despatched.
Happy to have helped forum with a Support Ratio = 42.5

Unable to detect NFC tag (ISO15693) in Lumia 830 on windows Phone 8.1

Microsoft in Windows phone 8.1 has added new Nfc related features including low level access(Non NDEF). I have Nokia Lumia 830 (PN547 NFC chipset is present in this device).Im not able to detect Nfc tag (ANT-7M24LR-A ,ISO15693) through Lumia 830, which
im able to read/write using Nfc-V(ISO15693) in Android. I also have a Lumia 720 (old NFC hardware) but atleast it is able to detect the tag. Has anyone encountered this ? Whats the workaround ?

Hi Franklin,
Thank you for the quick reply.
Current OS version on the Lumia 830 is : Windows Phone 8.1 Update (8.10.14157.200)
I have taken reference of the NFC Smart Card Reader project(nfcsmartcardreader codeplex) to read/ write to the tag. We are trying to read/write to the tag (ISO 15693) using the low level APIs (Non NDEF format).
But my problem is that even before we can send/receive the data from the tag, the phone is not detecting the tag itself. If i try to debug the card added event doesnot fire in any case for (ANT-7 M24-LR-A) tag.
I also have a Lumia 720 (old NFC hardware) but it is atleast able to detect the above mentioned tag.
Lumia 830 is able to detect other tags like a generic NFC sticker (Mifare Ultralight) .
Hi theDarkPriest,
>>I have taken reference of the NFC Smart Card Reader project(nfcsmartcardreader codeplex) to read/ write to the tag
Well, have you tied to read NFC Tag using Proximity API? If not, please refer to this article:
http://blogs.msdn.com/b/windowsappdev/archive/2013/04/18/develop-a-cutting-edge-app-with-nfc.aspx
If the Proximity API can detect NFC Tag correctly, I think this issue should caused by this third-party library, you need to ask for help in its official site:
https://nfcsmartcardreader.codeplex.com/discussions
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Backlight of the navigation keys Lumia 830 not wor...

My backlight of the navigation bar of the Nokia Lumia 830 are not working properly. They were on in the beginning, but after a while they turned off. If I disable the option ''battery saver (brightness)'' in the settings of ''screen'', the lights turn on!! Strange.
The problem is.. I haven't enabled battery saver and my battery is fully charged. Still, the lights won't go on when I have enabled the option ''battery saver (brightness)''.Thereby, on my glance screen the battery saver icon is activated. Agian, battery saver is not activated.
Looks like a software problem. Is this a known problem and is there a solution?
I hope to here from you.
Kind Regards,
Jesse

Hello,
I first wanted to say thank you for your response!
Yes, I'm still experiencing it, but I've found a workaround. Let me first answer your questions and then I will tell you about my workaround.
It doesn't happen randomly. It started after a charge overnight. I inplugged my device and this battery shield was on my glance screen, even though battery saver was not activated. On my start screen this shield wasn't visible on the battery icon. After that, my navigation keys won't light up anymore. I've tried soft resets and all options in the battery saver settings, but that didn't help. I would have contacted my point of purchase if it was a hardware defect, but..
I've found out that it isn't. It is a software bug. In settings there is also a setting for ''screen''. If I go there, there is an option called ''battery saver (brightness)''. It is enabled by default, which is good so my screen will be dimmed when battery saver is active. But.. although battery saver is NOT active, this option does effect my brightness (so it will dim when battery saver is not active)! Thereby, when I disable this option, my keys will light up!!
It seems some sort of software bug related to the battery saver. It is not enabled on my device and my phone is fully charged, but there is a battery shield on my glance screen and the option under screen does have effect on my brightness. I've checked it with a Lumia 930. The option under screen (battery saver (brightness)) has no effect on the brightness of the screen when battery saver is not active. After activating, the lights of the keys will also still light up. So, no trouble with the Lumia 930.
I hope I explained it clear. If not, feel free to ask.
btw, is there somewhere I can report this bug? Or if I report it her, will it be in the right place?
Some others that are experiencing the same problem:
- http://answers.microsoft.com/en-us/winphone/forum/wp8-wppersonal/glance-screen-shows-wrong-battery-s...
- http://help.howproblemsolution.com/362036/wp8-lumia-920-glance-screen-always-on

Delaying to get repair Nokia lumia 830 from servic...

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