Delete Backup Assistant

I want to get rid of Backup assistant on my phone, an LG Cosmos 3. It runs everyday, which I do not need. I can't set it to backup less frequently, so I would like to remove it completely from my phone.

Hi megfish,
Thank you for your inquiry today. I definitely understand how important it is to have full functionality to your desired applications. My sincere apologies that this application cannot be removed from the device. This application is a hard install with the operating system. Please feel free to keep us posted if you have any additional questions, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Deleting backup assistant

Have a samsung Intensity II. Previously my sisters phone. She had backup assistant on it. Receive a message every day that the phone number has changed and need to uninstall and reinstall backup assistant. I do to : Menu, media center,browse and downloads, backup assistant. It goes to the site, but then I can the phone number changed message and prompt to uninstall backup assistant. I don't know how to do this. the only prompts under options I see have nothing to do with uninstalling it. thnx

LarissaLG wrote:
I have had the same problem. Best Buy accidentally set my phone to my mom's number, Backup Assistant synced with her contacts, then I realized the problem. They were able to switch numbers but then my BA wouldn't work. I have all of my contacts from Google, but I'd still like to sync up with BA. Whenever I try, it tells me that either the PIN is wrong, my phone number has changed, or the PIN is for another account/MDN (or something like that.) This is very frustrating.. I can't figure out how to uninstall then reinstall BA or even reset it so I can back up the contacts I have now. Please help!!!!!
Thanks for posting. Have you tried logging onto Backup Assistant (BUA) from the website? Have you tried setting up BUA on another phone? If you have taken these measures already then please PM me your number and I will reset your pin using the resources I have. Thanks.

Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

I just got my second LG Cosmo 2 phone device and am having the same problem noted by others. I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved. Well it did not resolve...read on. The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred. You have to unlock the phone to let it complete or you hit end to cancel the update. I have worked with customer service to fix the problem with no success. We have deleted backup assistant, which apparently re-installs automatically when you access "Apps". One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am. I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call. Seems to me the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away. Let the phone user determine how they want to manage their directory backups. I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine. It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps. It anyone has a solution please let me know. Thank you much.

Hi gmeyerco,
I know how frustrating it can be to have Backup Assistant connect randomly. The next step I would take would be to uninstall the application and reinstall it. Please follow these steps to uninstall/reinstall:
To Uninstall:
Press Menu
PressMediaCenter
Press Browse and Download
Highlight Backup Assistant
Choose options on the bottom left
Choose Cancel Subscription
To Reinstall:
Press Menu
PressMediaCenter
Press Browse and Download
Press Backup Assistant
Choose Free Subscription
Then follow the steps for installation and set up.
I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
Thanks,

LG Cosmos 2 - Backup Assistant

I have seen a few posts about issues regarding the LG Cosmos 2 and the backup assistant. However, I have not yet found a solution to my problem that doesn't involve a reset.
Every day, at least once, I have to shut down the backup assistant after I unlock my phone. I get this message -
"The mobile # for this phone has changed. Press OK to update your backup assistant account. If you are a new user, press #"
I am a new user to this program, I had my last phone for a long time. So I press #...
Then I get this message-
"You must delete Backup Assistant from this phone and download a fresh copy from the get it now mobile shop. Press help for more info. Press exit to close."
So I press help...
Then I get this message-
"To delete Backup Assistant, go to the get it now mobile shop, select the application, options, and cancel subscription. Then go to the get it now mobile shop. Get going to download a fresh copy"
So I go to the shop, highlight the app and there is no cancel subscription option. I have read multiple posts on how to delete apps, all of which mention a cancel subscription or delete option. Neither exist. Keep in mind when offering help, I can't open the backup assistant at all to do any other trouble shooting. I have had this phone a few months, trying to figure this out. A factory reset is not an option, or at least it shouldn't be considered a viable option.
Any ideas?!!!

Hi, verizonuser3000-
I'm sorry for the concerns you have experiencing on the Cosmos 2! To remove the application, you want to navigate to Browse and Download, then just highlight Backup Assistant (without pressing OK to open), then you'll see Options appear in the lower right corner. Select Options, then 'Cancel Subscription' to confirm and remove. After removal, you can then redownload it and start as a new user with your new mobile telephone number. I hope that helps!
Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

Delete Backup Asst Droid X2

Can someone please tell me how to delete Backup Assistant from my Droid X2. It tells me I have to visit VerizonWireless but I can't get anyone to help me.

Thanks for the info. I appreciate it.
JW
bearone21 <[email protected]> wrote:
bearone21 bearone21 created the discussion
"Re: Delete Backup Asst Droid X2"
To view the discussion, visit: https://community.verizonwireless.com/message/792854#792854

Backup Assistant no longer accessable from PC

New Verizon Samsung basic phone with same number but the old contract account was closed and a new prepaid account set up. Now Backup Assistant cannot be reached from a PC. I know the old contacts list still exists because I was able to download it from the new phone. Many phone calls to tech and a wild goose chase to a Verizon store has not figured it out. We tried deleting the phone registration and re-setting it up with no effect. From a PC when I click on "Contacts" it takes me to a set up page for "Cloud" which isn't usable with dumb phones and trying to start the sign up procedure just produces an error message.
I have another basic phone on prepaid for which the Backup Assistant works fine with the PC so it is just a problem with this one phone.

That is quite the mystery, GaryEvans. But I'm a pretty good sleuth. What model Samsung phone are you using? When you switched from your postpay to prepay account, did you reset your Backup Assistant account on your phone? Are the contacts you're looking for online still on your phone directly? If your contacts are on your phone, you most likely just need to reset Backup Assistant on the phone so a fresh backup can be performed and synced with your prepay account. If you can, try to delete Backup Assistant:
1 Open the Media Center menu.
2 Depending on device, select Browse and Download or Tools On The Go.
3 Scroll to the Backup Assistant app.
4 Press the Right Soft Key for Options.
5 Select Erase, Delete, or Cancel Subscription.
Once the app is erased, re-download Backup Assistant from Media Center and complete setup. If you don't see the options in step 5, it may be that the app was preloaded on your phone. Here's the alternate method to reset it:
1 Open Backup Assistant from the Media Center menu.
2 Open the Help screen either by pressing the Left Soft Key or by accessing the Options menu and then selecting Help.
3 From the Help screen, dial *73738#.
Note: The Backup Assistant app should close, and the client will now be able to reset.
Jennifer_VZW
Please follow us on twitter @VZWSupport

Backup Assistant - Lost Samsung Intensity II and re-Activated LG enV2

My son lost my Samsung Intensity II about a week ago. Before I activated my old LG enV2 I went online and ran the Backup Assistant on the Samsung. Since then, I have periodically received the following message on the LG:
Backup Assistant has encountered an account configuration error. To reconnect this device to the service, please delete Backup Assistant from the phone and download it again from Get It Now, then install. Log into your account for more info - www.verizonwirelss.com/backupassistant.
From scanning these forums, I understand that this phone is one that is no longer supported by Backup Assistant. So how do I get rid of the reminder messages coming from Verizon?
Also, can I see the backup files on my PC so that I can manually enter my contacts into my old LG?

I've now found where I can see the contacts online. However, I have a family plan and the Backup Assistant will only let me see the contacts on the primary phone. It does not allow me to see the contacts on my phone. How can I get it to show the contacts for my number?
Finally found out that you MUST have a Verizon Wireless account for EACH phone to access you Backup Assistant Contacts. At least I can now see my contacts and can manually update them. TG this isn't a corporate phone with a ton of contacts!

Deleted contacts keep re-appearing in my Contacts. Why??!!! Backup assist failure.

Every morning when I wake up, I have an alert on my Droid Razr M that says the backup assistant failed. So I delete some old contacts to make room so I don't have to pay for an upgrade. Same thing the next day. I look, and ALL the contacts I deleted have been re-populated to my phone! How do I get them to stay gone?

I want to ensure you have positive experience with Backup Assistant. Let's ensure your contacts back up at the time of removal. To backup current contacts head into Settings > Backup Assistant Plus > Backup Assistant plus Contacts > Sync Now.
YosefT_VZW
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How do I permanently delete a contact? Backup Assistant keeps putting it back!

I'm trying to clean up my contact lists. I have some contacts with lastname, firstname, and some the other way around. I used backup assistant to get them all the way I wanted. Problem is when it synched with my phone, now it has both sets of contacts. I've tried eveyrthing I can think of, even simultaneously deleting contacts from my phone and from backup assistant, but those bad contacts keep coming back! Help!

Remove it from the BA and then remove it from the phone and then sync.... If that dont work you can unpair BA from phone and then make changes from both locations and then log back in...
Under Settings / Applications / Manage Applications / All / Sync Services / Clear Data.... This wont delete anything from phone or BA just stop the sync process until you log back into BA.

Lg cosmos 2 Backup Assistant - How do I DELETE!?

Every morning I wake up and I must unlock my phone to the cancel the frozen Backup Assistant. I have deleted the App, but it comes back every time you restart the APPs section. How do you complete remove it? This is really ridiculous. It even charges you for the transfer. Why would someone want to . Is this a ploy by Verizon to get extra money daily out of people like me who are not signed up for a data plan.
So it is supposedly "FREE" but charges you! This is really lame and not legal to not let customers remove an app that is "FREE" yet charges you for usage..
It a "FREE" app alright, free to download, but not free to use. I am ok with this since there is a disclaimer at the bottom of the page, but at least have an easy to loacte area of how to remove the app or disable it! These kind of tactics are why people do not trust companies.
Please do not give me the same old lame customer service answer redirecting me to some other form telling me how to reschedule or the other stuff. If you can't help me do not reply like you did to the other exact same question sand give a bo bo answer VZW "Pros".

Hi, verizonuser3000-
I'm sorry for the concerns you have experiencing on the Cosmos 2! To remove the application, you want to navigate to Browse and Download, then just highlight Backup Assistant (without pressing OK to open), then you'll see Options appear in the lower right corner. Select Options, then 'Cancel Subscription' to confirm and remove. After removal, you can then redownload it and start as a new user with your new mobile telephone number. I hope that helps!
Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

Backup Assistant seems to have deleted numbers from my phone

I performed a backup with BA, and had 90 or so contacts on my phone and on the website. Everything was fine for a few days, and I added two more contacts to my phone. Then Monday I see my phone only has two numbers. The two new ones.
The contacts are on the online BA, but I can't get them back on the phone. I've tried the "Sync" button on the web site. I've tried manually running BA on the phone 5 times (with an hour in between).
What is going on? How do I get the numbers back onto my phone?

Does anyone else think this outage is lasting a bit too long? I lost my phone and figured it was no big deal because I used backup assistant. I simply bought a new phone. The sales guy at the verizon store said the system was down for a couple of hours and I could get my contacsts later that evening. I wouldn't have stayed with verizon if I new my contacts couldn't be retrieved. I had over 200 contacts. Who can I call to complain about this issue? Getting a stock response saying the system is down is not acceptable. I don't care if the info has to be mannually stripped from the servers and sent to our phones. arghhh.

Backup Assistant issues?!? Deletes contacts from phone.

I love the fact that myverizon backs up all of the contact data from my phone, however since I have noticed recently that whenever my backup assistant backs up data it moves all of my contacts from my phone to the trash. I am able to get them back by removing them from the trash when I log into a computer. Is this happening to anyone else or is it a setting i have wrong somewhere? It removes the contacts from my phone and sends them to the trash on the cloud. Any way I can prevent this? its getting very frustrating when I wake up with no contacts. I have a Droid M, any suggestions would be helpful. I really don't want to have to switch providers again.

Don't use the Verizon backup option. Use the Google sync to backup your contacts.

Re: Possible to download VZ backup assistant data to Storm

I just got the Blackberry Pearl 8239 flip, and had to find a way to get my messages off of a LG phone with Backup Asst. (I have Verizon). After a lot of research and some mistakes, was able to successfully (more or less) get my info into my phone without having to retype it all. It's not perfect or super fast, but it is easier than manual typing if you have 100+ contacts. Here's what I did:
1. Hopefully you already had Backup assistant, and had your contacts backed up recently.
2. Go to Backup assistant on your computer and click on the "print" icon.
3. Highlight all of your contacts (not the headers), and copy them (cntrl c or the Copy tabon your pull down menu)
4. Open up Excel. (I actually used Open Office Calc--same thing, but Open Source.)
5. Paste your contacts.
6. Clean them up. You may see, as I did, the words "email, work, mobile, etc all over the place. You do not want them there. You amy also see that several numbers are in one column. You want separate columns for each type of information (mobile #, home # etc.) This is also a good time to get rid of numbers for people you really don't need any more. One mistake I made was to keep the first and last names in the same column, so i was unable to separate these at import (well I cold have redone it all, but it was a long day!) I recommend taking the time during this step or you will be editing all of your contacts later as I am!
7. Save file under any name, but with a .csv extension. Ignore any warnings you might get because of changing the extension. If you are worried, save it twice, once under the xml and once under csv.
8. Open Microsoft Outlook. Open File>Import>Other Address Book. Highlight the "Text file, Comma Separated Values" When the window opens, click browse and find your .csv file.
9. Microsoft Outlook will ask you questions about various fields, based on your first contact entry. You need to correctly assign fields for last name, first name, etc.Click Finish. You might want to check out your address book inOutlook just to be sure it's all therethe way you want it--It's easier to delete your address book here and start over than delete all your contacts once they are in your phone.
10. Open the Blackberry Desktop Manager and be sure your phone is connected to it. From the Main Menu, click Synchronize>Syncronization (under Configure).
11.Click on the Synchronization button and check "Address Book," and then click setup. You will be give several options of programs to synchronize with. Choose Outlook (obviously.) The Desktop Manager will download the files, check with you to make sure you really want them and presto (sort of) you are done!
I hope this helps! It really was much simpler than manual typing! Good luck!

tomkaz79 wrote:
hi,
i have a blackberry storm and i went to open the backup assistant program and every time it asks me to enter my pin to restore data. i am trying to save changes to my address book i made on my phone, not restore from my backups. does anybody knoe how to fix this ?
To resolve this issue when you open up Backup Assistant select the # symbol for forgot password. Once you do this then select the # symbol again to set up as a new user. After you do this then select to sync contacts and all of your contacts to your Backup Assistant account.
2nd question - i made changes to the phone numbers listed in my backup online to remove the ( ) and the dashes in my phone numbers since the speed dail numbers won't work the blackberry with ( ) and dashes in the numbers. I make the changes to the numbers, but after i save it they are still there. I am worried that if i run the sync from the backup **bleep**'t website it will throw the () anddashes back into my contavts, which i don'r want. anybody have this issue or would be able to answer my question(s) /
On this option the () and -'s are programmed to be set into the phone numbers of your contacts. The way to get around this when you choose to add a speed dial choose to do it by contact. When you do it this way it will not matter if you have the () and -'s in it. The speed dial will still work correctly.
Hope this helps.

WHY CAN'T I ACCESS THE TRASH SECTION OF MY BACKUP ASSISTANT??

IT'LL SHOW NOTHING WHEN I CLICK ON IT EVEN THOUGH I HAVE DELETED CONTACTS THEN USED BACKUP ASSISTANT ON MY PHONE BUT NOT DELETED THEM PPERMANENTLY ON THE WEB SITE

if you log into your myvzw and go to trash, you can highlight each contact and then undelete them

Backup Assistant Plus simply doesn't work, how do I disable it?

I have a shiny new Samsung Galaxy S III and when I set up my contacts, I added them as "Phone" entries with the expectation that the Backup Assistant Plus app would allow me to back them up. Except that it doesn't and, from what I've seen online, it is a miserable piece of junk that simply doesn't work for many people.
Soooo....
I sent all my contacts as a big V-card to my Gmail account, sorted things out in Gmail, unjoined them all on the phone, and deleted the Phone entries. Now I only have Gmail contact entries and they synch with no issues.
My only question now is, how do I disable/stop Backup Assistant Plus so that it doesn't constantly give me notifications about how incapable it is? I've tried clearing it's data and forcing it to stop. But it comes back from the dead, like a demonic zombie! It appears the only thing the app can do is resurrect it itself for the sole purpose of notifying me that it will fail to do anything useful.
Any and all help with this issue is greatly appreciated.

greblaws wrote:
I have been trying to disable Backup Assistant Plus since it is a BATTERY and PERFORMANCE HOG! I have a lowly Droid3, and it has been really causing issues.
Your instructions above DO NOT WORK, under Manage Applications I get "Uninstall updates" - I cannot uninstall it. It is a "system application" and I am locked out of that control. GRRRR. Clear data does not do anything for performance.
Even when on wifi, this app's backup of data is slower than TAR in January. Biggest issue is the
The reason the steps to uninstall the app didn't work is because the DROID 3 is running Gingerbread (Android 2.3). The instructions above were for the Samsung Galaxy S III running either ICS (Android 4.0) or Jelly Bean (Android 4.1).
You can however "Clear the Data" for the app and from that point never use the app. The phone will learn to not load it into the RAM in case you ever use it.

Delete Backup Assistant

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