Delete bogus downloads in iTunes que?

There are two nonfunctional downloads stuck in my iTunes que, apparently I have to ask for assistance from Apple to delete them. They are free downloads which produce a "download error - Tap to retry" message when I try to download them. I just want them removed from my que.
They are:
Val Moore, Bonnie Streholw...
Theta Healing with Prac...
NLP with Joy Del Giudice
NLP with Joy!
It really would be nice if I could do this without having to undergo all of this bother.
Thanks for your help.
Lee

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