Delete key grayed out in DM

Curve 8320
T-Mobil
4.5.0.81
DM 4.7
XP SP 3
I am trying to delete D2G. In Desktop Manager/add&remove applications if I select ‘Documents to Go’ in the list of applications thedelete button is grayed out. I am of the impression DataViz requests the oldapplication (and all modules) be removed from the device and the computer (Ican’t use the OTA option). Theyrecommend to remove D2G from the device, let it reboot, then delete D2G from thecomputer. It doesn’t matter if D2G is removed from the device or not, when Iselect it in Desktop manager the delete key is grayed out. The delete key is grayed out if Ichoose other applications too.
Why is the delete key grayed out? If I remove D2G from the device, how canI remove D2G from the computer, before I install the update? Can I delete it from thecomputer manually?
Solved!
Go to Solution.

My discussions with BB this morning say that applications installed during a device OS upgrade can not be deleted individually. Let me say you can remove them from the device individually, but not DeskTop Manager. You have to delete the file installed via the .zip file downloaded with the device OS update via Windoze's add/delete programs control panel. BB support says it should have a name "BlackBerry Handheld device code v.XXX", but I could not find such an application to remove, only DeskTop Manager. Talking to BB support they say the delete key is always grayed out.

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