Deleted items would not be purged automatically after 30 days

Question

On my Exchange 2013 ECP, I went to Servers->Databases, then double click to open one of the databases listed, I then clicked Limits, under "Keep
deleted items for (days):", I set it to 30 days. But the deleted items in Outlook or OWA did not get purged automatically even it's over 30 days.
Is there anything I missed? Thanks much in advance!
Lawrence Fung

Answer 1

Hi.
I am giving you this procedure without details but I suggest you read the white paper. Message Retention Management is a topic that impacts greatly on the business.
Retention policies are an enterprise license feature.
In the EAC, under compliance management -> retention tags:
1 - Create a retention tag that delete Trash message after 30 days (similar to "30 Days Delete" but applies to Default Folder Trash);
2 - Create a retention tag that delete Inbox message after 2 years;
In the EAC, under compliance management -> retention policies:
3 - Create a new Retention Polcy including the two Tags just created;
Apply the newly created retention policy to the Mailbox (recipients -> mailboxes -> mailbox properties -> Mailbox Features -> retention Policy).
Rocco Daniele Ciaravolo
Cle IT staff