Deleted program is still on my computer.
I went to visit my my friend at his university for a weekend and had to install Symantec Endpoint Protection to use the internet there. When I got home, i moved the application to the trash and thought it was gone, but it still pops everyday telling me i need to scan for viruses and it slows my computer down dramatically. I have searched all over my computer for it and i can't find the application anywhere. Symantec's support was completely useless. Can anyone help me?
Symantec's support was completely useless.
Why is this information useless? Did you delete the uninstaller?
How to uninstall Symantec Endpoint Protection for Macintosh
http://www.symantec.com/connect/forums/how-uninstall-sep-client-ru6-apple-mac-os -x#comment-3914431
Similar Messages
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Deleted Program Files Still Running
I deleted an application via AppCleaner but some of it's files still running on activity monitor, under root user. I can not find where the files are even when I get information and follow the path under the root user. Is there another route I can go?
What program was it?
As you can see, the app cleaner programs don't always work well.
There are very few places that an app can leave their droppings that can do any harm. The most common places that an app can run at login or startup is in the following folders:
/Library/StartupItems (this one is the old way, but still used).
/Library/LaunchAgents (these run when someone logs in)
/Library/LaunchDaemons (these run when the system starts up)
~/Library/LaunchAgents (run when particular user logs in)
~/Library/StartupItems
The / means the root (hard drive) folder
The ~/ means the user home folder.
Finally, they can install in your Login Items which you can get to from the Accounts System prefs.
As Lex mentioned, you may need to stop the process before you can empty the trash (use Activity Monitor from the Utilities folder).
If an app installs stuff like that, they should provide an uninstaller and you should use that.
If it doesn't, most other droppings may be found in the Application Support folder (in both the main Library and the user Library), and the user Preferernces folder.
Generally, most apps follow Apple's naming convention of reverse domain naming (ie com.apple.appname).
Except the StartupItems folders, you should find something with a com.companyname.programname.plist. Delete it and logout and back in or restart if it was in the main Library. In StartupItems, it will be a folder with any name they decide to give it. Likely something with the name of the program. -
I was trying to clear space on my C drive and decided to delete programs that I didn't use or that I didn't recognize. (Bad idea, I know that now.) Anyways, accidentally deleted a program that iTunes needed to run and the computer said it would undo the uninstall and restart to fix the problem but when it restarted iTunes was gone. So my question is, after I download iTunes again, is there a way I can just backup my iPod to it's last sync (which was coincidentally right before I accidentally deleted iTunes) instead it being cleared of all its data? All of iTunes' files are still on my computer except the actual program itself.
Hi, InsaneCharlie.
Thanks for the question. I see you have uninstalled iTunes and want this program back. Start with completely uninstalling iTunes if present and all of it's components in the order specified in the article below. Once this is done, download and install iTunes. If none of your data was modified in the iTunes media folder, then your data should be present upon installation.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
If you receive any errors when uninstalling any components of iTunes, try the steps in the article below for each component that gives you an error.
"The feature you are trying to use is on a network resource that is unavailable" alert appears when removing Apple software in Windows
http://support.apple.com/kb/TS3704
If you experience issues during installation, see the article below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Regards,
Jason H. -
Every time I turn my computer on and open iTunes all my music is gone, if comes up with the scan media page, all my playlists have been deleted. All my music is still on the computer and in the files. I don't know why it keeps doing this, it's really annoying as I have loads of music and then have to do my playlists again just to sync my phone. Can someone please help??
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be copied and renamed asiTunes Library.itl to restore the library to an earlier state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.
If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device. Even if you have the media you can use selected steps from the tip to ensure that you don't lose settings and data from the device as a result of switching libraries.
A large number of users with this issue have been using AVG Anti-Virus which appears to be implicated in the problem. AVG have released a patch which might help, so if you use AVG then I would update that first. I'd also be interested to know which AV you use in case others may cause similar issues. I recommend excluding the iTunes folder from any real-time and scheduled AV scanning process. Another possible cause could be automatic backup tools.
tt2 -
Installed Trend Micro Smart Surfing on new MacBook Pro and now it has caused error that won't let computer boot up. How do I get it to a point that I can delete program?
Try booting up in Safe mode (holding down the Shift key while booting). If the software came with an unistaller, use it to remove alll traces of the software - it's nothing that you need and, as you've experienced, can do more actual hard than good (as is the case with most software of this type). When you're booted in Safe Mode, if you can't run an uninstaller, at least check to make sure that there are no Trend Micro items that are set for automatic log in, at least.
Clinton -
I got my computer reset and my iTunes deleted. I still have everything on my iPod Touch but when I downloaded a new iTunes on my computer everything was deleted. How do I get everything in my iPod back to my iTunes and into my computer?
I just need everything back in my iTunes library on my computer. Help! Please!See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
I understand that many versions of any pictures are still on my computer (Masters???). If I have a final I like, how do I delete all the others that are taking up space? I have already put the originals into albums, edited them, and renamed them. Can I/should I delete all other versions located in Masters, I think? If I want to keep events, but want them to include the newly edited albums, can I delete the specific event and somehow bring the photos used in the album into a new event. Understand iPhoto just keeps space or manages photos, so how can I have events that include the edited pix and clean up disk space. Thanks.
iPhoto 11 v9.4.2
using Lion, updated, on iMac Pro.It's very simple. If you want to use iPhoto, just let it manage things as it does. Other than that: Export from iPhoto and delete the image from iPhoto. That will remove the master and all versions.
If space is an issue... use an external disk.
Don't change anything in the iPhoto Library Folder via the Finder or any other application. iPhoto depends on the structure as well as the contents of this folder. Moving things, renaming things, deleting them or otherwise making changes will prevent iPhoto from working and could even cause you to damage or lose your photos.
Regards
TD -
After upgrading software, it appears the old software isn't deleted. My computer hard drive is almost full so I need to delete a ton off of my computer. When checking the software that can be deleted I noticed I can the old software hasn't been deleted. How can a person do this? Any suggestions on how to quickly dump some programs.
Sig is right — reclaiming space on your hard drive should be a matter of looking for the largest files you can delete, not starting with applications. I have 200+ applications on my hard drive, and altogether they occupy less than 14GB of space. Just a handful of them — Acrobat Pro, iPhoto, Aperture, Illustrator, Photoshop, InDesign and Adobe Media encoder — are larger than 500MB apiece, and if I disposed of all of those, I'd only get 5.6GB back. My Utilties folder contains 78 apps, and it only amounts to 1.1 GB.
If you have any feature-length movies on your hard drive, those should be the first things you trash or move to an external drive. -
ical program has disappeared from my computer. The cache still has my info but there is no program to display it. Can still see it on my touch. How do I recover it or where can i re download?
Mark,
To reinstall iCal:
1. Insert the Snow Leopard Installation disk into the computer.
2. The disk will appear on the desktop.
3. Double click on the "Optional Installs" folder.
4. Double click on the "Optional Installs.mpkg."
5. Click on (Continue) in Introduction.
6. Click on (Continue) in Software License Agreement.
7. Click on (Agree) to agree to the terms of the software license agreement.
8. Click on the disclosure arrow ▶ next to Applications.
9. Select (✓) iCal.
10. Click (Continue).
11. After iCal has been reinstalled, download and install the Mac OS X 10.6.8 Update Combo v1.1 to bring iCal up to the most recent version. -
Forcing program to close, I am deleting a lot of files from my trash but it stopped working about 1/2 way through (1650 files left) so I tried to reboot but it won't let me because a the program is still running which I can't close (stuck at 1650 files to go). So it allowed me to click cancel now it says "stopping" for 3hrs now. Is there anyway to force the MacBook Air (new model) to close as you can't remove the battery?
Press and hold the power button until the Mac turns itself off. This force-shutdown should be done only after you've exhausted other options (you seem to have done so).
Wait at least 60 seconds.
Then press the power button to start up the Mac. It will take a little longer to start up because it will perform additional self-tests on the first boot after a forced shutdown.
Once the bootup is complete, you should be able to delete the trash. Hold down the option key while choosing to empty the trash, which will automatically delete "locked" items. -
Can't delete programs, and specific
Hello there!
I've some problems with my HP computer ( h8-1320eo ) for about 2-3 months now. The problem is, that when I go into Delete programs, and I press Delete this program, the cursor shows that it's loading, and after 5-8 seconds, it stops loading, and nothing happens. When again try to press Delete this program, it says something with, please wait while a program is being deleted.
I've tried waiting for 30 min, and it did nothing.
When I want to open Services, some times the cursor shows, that it's loading, and still nothing happens. When I try again, it doesn't react, it just makes this Windows sound and nothing happens. This does reset, if I restart my computer...
Product Number: B7J19EA#UUW
If you want further information, I will give them!
This question was solved.
View Solution.I had the same issues.
Give the instuctions at http://malwaretips.com/blogs/snap-do-toolbar-removal/
They give a step by step walk trough to get rid of Snap.Do ( and it might catch so you thought were gone )
I hope this helps you like it did me.
Good Luck
Chris -
So I accidentally deleted 5gb of songs from my computer
Ok, it wasn't accidental, because I was actually running out of room on my computer, but then I got a 400gb external hard drive. Now I want those songs back and they're still on my iPod. How do I get it so that the library updates to what my iPod has instead of my iPod updating to what my library has?
Quoting you, Jeff:
If you've got no back up of these songs, and they're deleted from the iPod, you're out of luck. There is no "undo" feature for deleting songs from an iPod.
Jeff, You are telling the person with the problem (Yola33) that they are SOL. Since this is not true, I've addressed my reply to you, because your advice in this case is inaccurate. Since my reply is in the thread in which Yola33 is participating, they too will be able to read it. Feel free to keep your snarky comments to yourself about how you are well aware that this is the case -- your attitude shows that you 'd rather fight than solve the problem at hand, and I'm not interested in sparring with you.
I'm well aware that there is data recovery software
for the iPod thank you.
However, I never recommend anything that I have no
personal experience of using.
You know what, that's fine. I have no problem with that. Recommend whatever you like. I'm simply adding information for the person having trouble.
"You can scrounge around the net for some
un-delete software, and give that a try. It may
recover all your music, or only some"
Thanks, but I don't need any. I have all my music
safely backed up. That's what we try to convey here.
I would have thought it was obvious, but that comment was for the benefit of Yola33, or anyone else who searches and finds this thread. I have no doubt that someone with 20,000+ comments on the forum also has the time and knowledge to have backups of their music.
"You'd want to enable disk-mode."
Why do I need to do this?
Refer to prior comment, if you are still confused as to whom I was addressing the bulk of my reply. For them and others who find this thread, if your iPod is in disk-mode, then you can use un-delete programs on them.
At best, you'll get some or all of your music back. At worst, you might have to use iTunes to do a restore, though if used properly undelete programs will in no way harm your iPod.
"You'd want to be wary of spyware."
On a Mac?
Please... just because there are fewer trojans, viruses, and other forms of malware and software vulnerabilities in the wild that affect your Mac, doesn't mean they're not out there, but again (as if this actually needs to be said) my post is for the benefit of the original poster and any else who stumble upon it looking for help with their iPod. Since their post did not indicate what O.S. they are using, I will make the conservative assumption that they use windows, and if you go installing software off the net willy-nilly on windows, we all know you're likely to be installing spyware.
"It's worth a shot, if you're out of better
options."
I don't need any "options" since I'm not the one with
the problem.
'nuff said.
PC Other OS Dualboot WinXP / Ubuntu -
How can I eject my ipod when neither itunes not the "safe to eject" button will allow it. Itunes says "...cannot be ejected because it contains files that are in use by another application." The safe to eject button says "The device 'generic volume' cannot be stopped because a program is still accessing it." The has never happened before. The only thing new is that I added an iPad yesterday. Thanks.
Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.
Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
Note that this is a good, general process any time you can't access any file.
In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod. -
I kept getting a mssg "update did not download. make sure there are no other copys of Firefox on your computer". That was on the user account I use strictly for the internet. I keep 3 user accounts, One is the administrator for security, a sort of 3 card monty for security purposes. The one I use for the internet kept repeating that mssg (I sure do miss the firefox spellcheck. I dont like Internet Explorer at all).
In frustration I deleted firefox from all three user accounts and attempted to download a fresh browser. All things seemed to download as normal but after the restart there was no Firefox Icon or any evidence of the program in the "Add or Delete Programs". It simply seems to disappear.
I tried downloading on the administrator account and the other two to the same effect.
I tried to do over and began to notice on the File Download-Security Warning Dialox Box that there were several different addresses beside "From;" from several different countrys, including halifax which didnt appear in the following examples
For exampl the dialog box I have up now says
File Download-Security Warning
Name: Firefox setup 6.0. exe
Type: Application, 13.3MB
From: mirror.informatik.uni-mannheim.de
Now I am going to delete this one and click the download from Firefox homepage again and it should be another;
It is. Same Dialog Box but
FROM: mirror.team-cymru.org
I delete and do that again...and also a different
FROM: mozilla.mirror.ac.za
try again..and yes it is different too;
FROM: mirror.metrocast.net
try again...the same result
FROM: mirror.Istn.net
try again...
FROM: www.mirrorservice.org
try again...
and for the first time this session I get a repeat of the last result.
My intuition tells me this cant be normal in conjunction with the fact that after going through a normal download process any of these possibilities needs to restart and then after rebooting there is no firefox icon or any evidence the program downloaded at all.
Perhaps I could do a check of the math on remaing MB space, but there has to be something wrong here.Using "System Restore" can cause your Firefox installation to get corrupted because not all files are restored (only files in a white-list), so be cautious with using System Restore.<br />
You need to (re)install software that was affected.<br />
Remove the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a freshly downloaded Firefox copy to do a clean install.
You can find the latest Firefox release in all languages and for all Operating Systems here:
*Firefox 11.0.x: http://www.mozilla.org/en-US/firefox/all.html
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls -
My iTunes got deleted off a (no longer working) computer. I have lost all music & data that was on this original itunes. Is there a way I can transfer all content from my iPhone (music & photos) onto iTunes on a new computer? I want to update my iphone (3GS), but do not want to lose any music off it when syncing it. Help please!!
By design, the iphone will sync itunes content with one computer at a time. Any attempt to sync such content with a second computer will result in ALL itunes content being first erased from your phone & then replaced with the content from the second computer. This is a design feature and cannot be overridden. Because you are using a new computer, your phone will see this computer as a "new" computer. The itunes content sync is one way: computer to phone. If you have photos that were synced to your phone or music ripped on your own that were not backed up, you will first have to extract them from your phone using third party software, before you do anything else, as Apple makes no provision to do so:
http://www.wideanglesoftware.com/touchcopy/index.php
Once you've done that, do the following in the order specified:
1. Disable auto sync when an iPod/iPhone is connected under iTunes>Preferences(under the edit menu if using Windows)>Devices in itunes.
2. Make sure you have one contact & one event in the supported applications(Address Book & iCal or Outlook, Windows Address Book) on your computer. These entries can be fake, doesn't matter, the important point is that these programs not be empty.
3. Connect your phone, iTunes running, DO NOT SYNC at this point.
4. Store>Authorize this computer.
5. File>Transfer Purchases(To make sure all purchased content on your phone will be in your itunes library).
6. Right click in the device pane & select reset warnings.
7. Right click again and select backup.
8. Right click again & select restore from backup, select the backup you just made. When prompted to create another backup, decline.
9. This MUST be followed by a sync to restore your itunes content, which you select from the various tabs, You'll get a popup regarding your contacts & calendars asking to merge or replace, select merge.
You should be good to go.
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