Deleted workitems are moving from sap inbox to other inbox

hi,
The client is receiving the workitems which are deleted from sap inbox in their inbox. How the issue can be fixed?
Thanks,

Hello,
"The client is receiving the workitems which are deleted from sap inbox in their inbox"
How are they "deleting" workitems?
What do you mean by "sap inbox" - the SBWP mail inbox or the SBWP workflow inbox?
What do you mean by "inbox".
A bit more clarity, please.
regards
Rick Bakker
Hanabi Technology

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