DELETING CONTACTS OFF MY ZEN MI

I can't delete any of the contacts off my zen imcro
i have followed all insturctions but they still appear there
HELP ME SOMEONE PLEASE, ITS DRIVING ME MAD

What I mean is, that when I get to the menu with the tab for cleaning up the contacts, tasks etc, the functions (i.e.) the buttons are visible but inacti've -indicated by their slightly different colour (like when you have several windows open on your PC work area the acti've window is a brighter colour, whilst the inacti've ones, although visible are a slightly paler colour). When I click on the button nothing happens.

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