Deleting emails on Torch 9800

Obviously I am a new user, hence silly question.
How do I delete email messages from my device?
I can of course do this singularly but I mean deleting several emails at any once.
I'd be very grateful for some help. Thanks

Open messages and highlight a date (blue highlight) then press the menu button (blackberry symbol next to the trackpad), then scroll to "delete prior." All prior emails will be deleted.

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Email Setup Torch 9800 Username Password

Hi, I'm using a BB Torch 9800, basically I changed my email password recently and now need to change the settings on my BB. However when I tried to go to settings to change my email account settings, its asking for login? It not my email account or BB ID login as I tried to register to that and that didn't work. Then I think its the BB account (which is different from BB ID... so confusing...) So I tried register that but doesn't seem to allow me to do so.... Any suggestions would be appreciate it! Alternatively, should I wipe all the info and start again? Many thanks!Maria

Hi all; still trying to set up emails on my Torch.
Using a Curve it is fine.
Pull the 3 SIM and put into the Torch.
Boots up fine.
Phone works fine.
Email setup > enter username ( my main email address ************@aol.com ) > enter password ******
BB throws up ! message says username invalid - must contain at least 4 characters.
HELP PLEASE!!
e
Fair winds and kind landfalls

Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Torch 9800, Network provider, O2 UK.
Although my BlackBerry service with O2 is connected and working as normal, I am totally without email on my Torch 9800. I have owned the Torch 9800 since March. All has been well until last week when I changed the password on one of the 3 email accounts I had set up on my device. This password change left one of the accounts unable to send or receive mail, and is also what lead me to discover that I could not enter email set up on my device or via my network providers website ( www.o2email.co.uk ) .
I have spent hours on the phone with O2 discussing this issue. The usual checks and procedures have been carried out, battery pulls, checking settings etc and the service books have been deleted and resent several times. These actions have not resolved the problem but instead led to the loss from my device of the other 2 email accounts which were working correctly but have now disappeared into thin air. Having tried all possible solutions with O2 I now come here looking for an answer.
When I visit my Network Providers BlackBerry mail service trying to create an account using my pin etc, I am without fail getting a pop up box containing the error message ''Your account is not accessible via HTML browser. Please use your devive to access BlackBerry Internet Service'' !? The result is the same whether I log in from my device over 3G or Wireless, or from a PC (have tried several browsers) .
On my device, when I click on the Email Accounts icon from the setup menu nothing happens, no response at all. I have tried many times and there is just no way to set up or edit mail accounts. I am without mail on my device and growing increasingly short of patience.
I am now hoping somebody here can offer me some advice on how to resolve this issue. What use is a BlackBerry without email capabilities ? I see from researching email set up problems on the Torch 9800 that I am not alone here so if somebody at BlackBerry is listening ? If this is a Torch 9800 issue then I am sure you will be doing all you can to resolve this but in the meantime PLEASE help by offering a solution to the issues I have mentioned.
Thanks
BlackBerry is for Life not just for Christmas
Solved!
Go to Solution.

Welcome to the forums, bs342!
Well, since you searched the forums, you are undoubtedly aware that the problem you report is unfortunately a common one these days. The good news is that RIM is definitely aware of and working on the problem.
First, let's try something on your computer. What browser are you using? Your problem there might just be as simple as clearing cache in your browser, then closing and reopening the browser to try the website again.
If that doesn't work, try this:
From your device's browser, go to mobile.blackberry.com. Select your country of choice, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup. You should be able to integrate your e-mail accounts that way until RIM has fixed this issue.
Please let us know how it goes!
*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."

Can't active Internet email account since I hard reset my torch 9800

HI, I did a hard reset lately because I wanted to clear my enterprise email . Since this time, I can't active internet email like Hotmail on my torch 9800. I have the option to activate my old email in the menu "Email Account Activation" but when I try to verify my password I have an error message " Sorry, unable to continue your session. Please log in again," Does somebody know what I can do to activate my old email or a new one?
Jordane
Solved!
Go to Solution.

thankssssssss you just save my life it took me 2 days by myself without success despite I did it 3 times before with the old scroll down system.
BillJ wrote:
Yes. You can use Telus's self-serve BIS site from where you can add, delete and edit email accounts for your phone from your PC. You'll have to call Telus to get a user/pass combo but it's worth doing.
Secondly, if you don't want to bother with that option, you can type www.blackberry.com/integrate from your phone's browser. That will get you the same results as the first link I gave to you.
I hope that helps you.
did it 3 times before with the old scroll down system.

Cannot load additional email box on Torch 9800

Heelo
I am having a problem loading an additional email addressonto my BB Torch 9800. I am receiving a message advising that my email address and/or password is incorrect. All this inofrmation is correct as the mailbox is fully operational on the same email address and password on Outlook. Please help.

Heelo
I am having a problem loading an additional email addressonto my BB Torch 9800. I am receiving a message advising that my email address and/or password is incorrect. All this inofrmation is correct as the mailbox is fully operational on the same email address and password on Outlook. Please help.

Unable to verify my email on my blackberry torch 9800.

Can someone please help I am unable to verify my email on my blackberry torch 9800. - I used to receive my email but I received ane email requestion for me to verify my email and password by going into setup and going into my email but when I go into setup and go into email account my phoce freezes. What can I do?
Solved!
Go to Solution.

Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Cant get emails on my torch 9800 after update

I received notification to do a system update so i did to vs 6.0.0.3155, now i cang get emails, i have tried pulling the battery and restarting, i have tried going to set up and email and then it freezes and wont do anything. I have tried deleting email account from the phone completely and restarting the phone and tring to go through set up once again and the same thing it freezes up. also they touch pad is now not working properly as well as its working slowly
Ive call support on they have been no help, any one had this issue

Email problems on a BlackBerry? Typing www.blackberry.com/integrate solves many of those problems.
Give it a try and post back with your results.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

TORCH 9800 - Calendar and Contacts no longer syncing with Google

Hi. I got my Torch 9800 (software version 6.0) in April and up until a couple of weeks ago, no problem syncing two-ways with Google calendar and contacts. For some reason, sometime over the past two weeks they have stopped syncing. I still receive Gmail on my Torch, no problem. Strangely, if I am sent an invitation for an event on my Google calendar, it still shows up on my device AND my Torch, However it does not sync if I create it myself, in either direction (if I create on the device, it does not show on Google calendar, and vice versa). It is set to sync wirelessly. PLEASE HELP!!!! The calendar is the main reason I even have a BlackBerry!! TIA.

I have almost the same problem since I upgraded to 6.0 B2647. If the invitation is sent to me from someone else and I get it as an email, I can accept the meeting request and it is added to my BB but it is still not added to my gmail calendar. I have 8 accounts synched with my BB, 4 of them gmail accounts, 2 of them have gmail calendars.
I just got off the phone with Rogers BlackBerry support where I was told that I should backout the upgrade and the tech support guy (Peter) was unable to tell me what version I should go back to. BB DTM knows though but I'm reluctant to go back.
It was a Rogers specific upgrade! The upgrade itself went badly. I couldn't upgrade wirelessly and when I did the upgrade using DTM the software upgraded but the restore failed. I was able to restore some of my information (password keeper - thank goodness!) but I lost a number of updated address book entries and have had to reenter them manually as people contact me (or I call them if I know their number).
I worked for RIM for 10+ years and this is one of the worst upgrades I've had and I used to run early pre-release versions all the time.
I've tried:
-- turning off wireless calendar sync and then turning it back on.
-- deleting the account from my bb and readding it
-- changing the default account to my gmail account for calendar and contacts and email
Nothing has worked so far, especially talking to the Rogers rep!

AW version 4.3.0.26 installation story on a Torch 9800

This story began when I received a message that AW version 4.3.0.26 was available. I have a Torch 9800 with software version 6.0.0.706 and for the last 2 years every time I tried to install a new version of AW I ran into icon issues, either by clicking the AW icon it did not open the AW start up page or the icon could not be found. So I was curious what happen this time.
After I downloaded the new version and clicked the AW icon the app did not open. I checked the 'Application Management 'info and alas: AW was installed but already running showing CPU time had accumulated, i.e. AW was stuck in a loop.
I then tried to recover by pulling the battery a few times and uninstall/reinstall the AW software but to no avail. (This often is a quick fix but mostly not for a Torch 9800).
The only way I knew how to solve this issue was to wipe the phone but with an 'auto restore' feature for my current data. While this method wipes one's phone, i.e. it removes first all current device information and applications it is smart enough to reload all your device info and all apps including the paid apps later automatically.
I call this method 'auto restore'. A classic wipe leaves your phone with no data as suggested in other threads but then one has to reload  the backup data file by hand to restore stuff but it does not restore your apps automatically and is quite cumbersome.
Here are my initial conditions:
I have the newest DTM (Desktop Manger Software) installed, e.g. version 7.1.0.41
I have a copy of my current device software on my (Windows XP) PC
I made a backup file of my current data and apps
I had previously installed a valid ID
I installed the newest AW version, e.g. 4.3.0.26 (but with issues)
Here are my actions:
1) I selected 'Update' on DTM under 'Device' on the main DTM screen getting this message:
An updated BlackBerry Desktop Software component must be installed before you can continue.
2) I selected 'Install'
Windows Installer Window popped up.
Please wait while Windows configures BlackBerry Device Software Updater.
Existing BlackBerry software has been detected on your computer and must be closed before proceeding. Disconnect your device and click OK to close the applications. Otherwise click Cancel to stop the installation.
3) I disconnect my phone and clicked OK.
DTM shut down and then restarted after the BlackBerry Desktop Software component installation was complete.
4) I reconnected my phone and selected again 'Update' on DTM under 'Device' on the main DTM screen getting this message:
There are no BlackBerry Device Software updates available.
5) I unchecked 'Keep me subscribed to email notifications' and selected 'View other versions'. I then selected 'Install' using the currently installed version with the default check mark.
DTM checked again for updates but now I got an 'Update Option' box with 2 default check marks:
6) I unchecked 'Keep me subscribed to email notifications' and then clicked 'Install update'.
7) After the 'auto restore' installation was complete I disconnected my phone and followed all prompts. (Make sure you can receive and send emails before you continue).
I then looked for the AW icon but this time it was not there!!! Normally this 'auto restore' resolved the 'non responsive click issue' but today it did not.
8) I decided to delete the just installed AW version and then reinstalled it. Alas, finally the AW icon appeared and now it was responsive.
I followed the phone's prompts, installed my ID and then initialized my paid apps. It is important to do it in this order (install the ID first) or the paid apps will not work properly.
This 'Update' path method  which leads later to the 'auto restore' resolved my issues and all was good again.
Note: If you have a large music library on your phone as I have make sure it has stopped loading all files before you try to start your ID installation or you get some 'unwanted' messages.
While KB29422  suggests to install App World 4.0.0.55 to avoid the 'no show icon issue' I found that the 'auto restore’ method was always a good work around for either issue to have the latest AW version on my phone.
So this is my today's story which I wanted to share with the community. It might give you some new ideas to try out. I you liked it click either the 'thumb up' or ‘Like button' in the thread. Thx.

Hi dewpoint76 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Synchronizing Outlook Calendar entries with a Torch 9800

I have a customer with a Torch 9800 who is suffering a problem so severe that I can't believe it's a problem that RIM have ignored so I'm assuming there must be a solution.
The problem is that when Intellisync synchronizes the Torch, all Calendar appointments (other than recurring ones) older than 2 months are deleted - not only from the Torch (which is mildly acceptable), but also from Outlook (which is 100% totally unacceptable). These entries are unrecoverable and the customer's historical records have been competely destroyed!!! If this is not a bug I can't imagine who on God's Earth thought this might be a good idea!!!
Whilst I recognise that "synchronise" suggests that both devices should end up the same I also recognise that storage limitations in the Torch may be unable to cope with the volume of appointments stored over the years in Outlook but I see no reason for such limitation - if that is the reason.
The settings for Intellisync are currently set to 365 days, both past and future, but this seems to be ignored with the 2 month past history being the limit imposed without choice.
If someone can shed any light is this issue I would be most appreciative.
Regards
Dave

Nokia has helped me with a solution...
My previous sync settings were:
1. automatic synchronisation - do not synchroniseautomatically 2. conflict resolution - Microsoft outlook 3. Direction - updatein both directions 4. Sync profile - empty
I have now created a sync profile on the phone and haveset the same one on PC sync (not sure if that did anything)
I also changed the Direction setting to: Delete allmobile phone data and replace it with outlook data
And have run a sync.
This has worked to delete all old outlook emails etc. Ican see that I will need to do this every now and again to ensure that thephone doesn't get full of old entries.
I will now return the sync setting to - update in bothdirections. Until I need to do it again.
Thanks for your help everyone.

My blackberry torch 9800 wont send pictures

I have a Blackberry Torch 9800,
I have no problem receiving pictures via text, bbm etc.
But when I try to send them from my phone there is no option to do that,
I hover over the image I want to send in the media file, only the options
'switch application' 'cut' 'copy' 'select' 'view' 'rename' 'properties' 'delete' 'view as slideshow' 'set as wallpaper' 'assign to contact' hide headings' 'view list' 'call voice mail' 'search' 'media home' 'switch language input' 'options' 'help' and 'close' are listed,
I have seen other tutorials in which blackberry torch's send images and there should be a send option, but it does not list any 'send' option on my phone.
Also on blackberry messenger, I am able to click attach file, find the file I want, but when I click on the image, it opens it up instead of sending it.
is there any reason behind this?
many thanks

I posted a thread on the exact same problem.
My torch used to be able to send pictures either through email or text but now it simply hasn't got the option anymore.
It will ONLY send an image if you are composing a message [email or text] and open the camera and shoot a picture right then.
THEN you get a photo in your message but anything pre-existing in your image folders will never be able to be selected and attached, there IS NO option whatsoever for this feature even though it USED TO do this.
Its as if some bug crept in and deleted the ability overnight.
And a hard reboot does nothing to solve the problem
I have searched high and low for settings and presets that might affect it and there is none from what I have found.
It was suggested to update my software on my torch but it could be several days before I have time for that.
Besides, the current version of my mobile's OS had the ability to send pictures, it WAS there, it just isn't now.
Sorry don't mean to hijack your thread, but its the exact same problem I reported a few days ago, I've been struggling with it for months now
this is not an isolated incident!

My BBM and BB Instant messaging all not working on my BB Torch 9800 Even with my Data Plan Activated!

Device: BB Torch 9800
Carrier: Globe Telecom (Philippines)
OS Version: 2949 (v6.0.0.668,Platform 6.6.0.236)
App free Space: 266.7 MB
Device Memory free space: 3.5 GB
Apps Installed:
AOL IM: 2.5.78
BBM: 6.1.0.71
Facebook: 2.0.0.58
Google Talk: 2.5.125
My Space: 2.0.0.19
Twitter: 2.1.0.28
Windows Messenger: 2.5.125
Yahoo Messenger: 2.5.125
BB App World: 3.1.1.21
Problem: I bought my Torch 9800 on a Blackberry Retailed outlet and inserted my Old Simcard on it . I enrolled on a BB data plan from my carrier (GLOBE's BB Social ON: pls refer from this link to understand better regarding my Carrier's Data plan ) I can access only on my Facebook,My space and Twitter Apps. All other such as BBM, YM,WM,AOL ang GoogleTalk are not working. For BBM: I tried to add a contact as well as my frend tried to add me but i never received the invitation nor did my friend (my friend also has the same Carrier as mine and enrolled on the same package using his BB Bold 9000 OS 5 with BBM 6.1.0.71),another friend also tried to send me BBM invite but never received it. When I tried to log-in on my YM app,it says "service not enabled for this handheld".. I tried to go to the Carrier Customer Service to help me with the settings or something and say that my account is already updated to their BB services and I have already the correct settings. I tried to delete and reinstall the apps..did countless hard resets on my phone..but still the same problem..Can Someone help me plz..

I'm sorry to say, but I'm having the EXACT same telecom, same plan, same problem. I wonder if the original poster was able to solve his problem. I still can't use my BBM, though the other apps work just fine. :/

Adding Danish language pack to Torch 9800

My Torch 9800 will not allow me to add Danish as an imput language. How can I fix this?

You can use other Carrier's OS. Try any Danish Mobile Carrier just make sure you delete the vendor.xml files before you install it (How to locate vendor.xml files) . I'm not sure it'll work because I never used Danish input on my BlackBerry, but I think it's worth a shot. Goodluck!
BlackBerry Device Software:
The language bundles available with BlackBerry Device Software depend on the wireless service provider. By default, the following language bundles are available:
English only
Multi-languageThis package includes Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Korean, Polish, Portuguese, Spanish, Swedish, and Turkish
East AsiaThis package includes Arabic, Chinese,Czech, Dutch, English, German, Greek, Hebrew, Hungarian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Thai
All LanguagesAll supported languages
Notes:
There is no guarantee that languages in the preceding lists will be available with the BlackBerry Device Software specific to your wireless service provider.
Afrikaans, Danish, and Swedish are not available to select in the languages list and auto-text is not supported. Limited input is supported for these languages because the default BlackBerry smartphone character set can be used. For example, if Afrikaans is not selected from the languages list, Afrikaans AutoText cannot be supported.
Localization support for BlackBerry smartphones
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Upgrade software for torch 9800

I have BB Torch 9800. I m living india and carrier is Airtel. Can anybody help me to how to upgrade software.

Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Syncing contacts of my BB Torch 9800 to BB Curve 8520

Hi,
I recently got a BB Curve from the company I work for. I also own a BB Torch 9800 (my personal phone) which I use to use for official purpose. Now, I need help in transferring all my contacts to my BB Curve. Request guidance.
Thanks.

Hi and welcome to the forums!
KB05421 What is the Switch Device Wizard
"BlackBerry® Desktop Software can be used to switch from a previous BlackBerry® smartphone to a new BlackBerry smartphone . The BlackBerry smartphone data and settings from the previous BlackBerry smartphone , such as email messages, organizer data, and third-party applications that are compatible with the new BlackBerry smartphone, are imported to the new device. If there are any email accounts that are associated with a BlackBerry® Enterprise Server, these email settings are also imported to the new BlackBerry smartphone."
KB23677 How to switch devices using BlackBerry Desktop Software
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Deleting emails on Torch 9800

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